Vodacom

I am dirkie vorster id: [protected] I try to sent an email to every email address I can find from vodacom and still did not get any feedback please need an letter to confirm my account is close at vodacom as per my knowledge I don't own any thing this account is settled in full.

Please ensure that this is will be done as soon as posible and update at the credit bureau.

dear sir/madam

see below the nature of complaint.

they only responded to it when I have inquire about it. it suggest that there is no willingness to address the my complaint.

the response to be is unsubstantiated and has no basis in that I was informed of the outcome. the financial losses I suffered due to vodacom bad service. I even asked manager what she means by fuel cost that they do not pay. no response was received.

regards
vuyani
_
from: "vuyani mbaqa"
date: 21 feb 2018 10:27
subject: re: compliant against vodacom service (donovan) : cape gate mall
to: "lize hartley"
cc:

good day

what does fuel cost means?

regards
v

_
on 21 feb 2018 10:24, "lize hartley" wrote:
hi, vuyani

as mentioned I did address the issues with staff. I have also brought the incident to the manager's attention so that he can keep a close eye on the service levels. unfortunately we do not refund fuel costs.

regards, —
lize hartley
hod: ebu and operations (western cape)
hicell cellular group
tel: +27 21 201 6790
cell: +27 72 392 7655
fax: +27 12 653 6130

on 21 feb 2018, at 10:04, vuyani mbaqa wrote:

good day lizel

thanks for the feedback. can you give me clarity on specific issues under the the heading concerns

regards
v. mbaqa

on 21 feb 2018 10:00, "lize hartley" wrote:
hi, vuyani

my apologies for only getting back to you now, I have been away.

I have spoken to all the staff you mentioned and addressed this with them, especially donovan. I apologise for the poor service you received in our store, and I can assure you we have addressed this with the staff. if there is any way I can help additionally, let me know.

regards, —
lize hartley
hod: ebu and operations (western cape)
hicell cellular group
tel: +27 21 201 6790
cell: +27 72 392 7655
fax: +27 12 653 6130

_
on 20 feb 2018, at 18:23, vuyani mbaqa wrote:

good day, ops & and hr manager

your company is kindly requested to provide status of my complain.

regards
v. mbaqa

_ — forwarded message —
from: "vuyani mbaqa"
date: 13 feb 2018 08:10
subject: complant angaist vodacom service (donovan) : cape gate mall
to: "vodacom4u. [protected]@vodealers.co.za"
cc: "[protected]@gmail.com"

dear mr rajie (store manager)

I am vuyani mbaqa, the vodacom client. this communicare seeks to bring my complaint under the attention of vodacom management.

on friday, 9th february 2018, I have lost my contract note phone that was already due for upgrade. on the same afternoon I approached cape gate vodacom shop situated opposite to musica for the following reasons
1. to blacklist the lost phone and the possibility of retrieving information
2. to upgrade the lost and purchase the second contract phone for my child

when I entered vodacom shop, I was approached by ms keshia jansen for assistance, while talking to her, donovan also came afterward and listen to us. donova took over the conversation and took us to one side. I explain the abovementioned point 1 and 2. he committed to me that if I do the paperwork now I will go out of the shop with my both phones (s8 and iphone 8) connected and working. he committed because i've specifically asked him since the time was already after 19h00. he further committed to blacklist my stolen note phone and retrieve my information. at about 20h10 after a very long struggle in activating the phones donova told me the following:

that the phones are connected, I asked how are they working while they are still in sealed boxes. when I opened the boxes the phones were not active at all. he insisted that they are indeed connected it's just that they will be connected automatically tomorrow after 9h00 by the system. I said before the contracts were signed off you promised me that I will work out of the shop with both phoned working. I found it strange as an ould and loyal vodacome client knowing that a deal has to be close before a client leaves the shop. I asked him about cell number of the new line that is on iphone and the s8 was just an upgrade. donova said, the iphone will send me the cell number to the device tomorrow. this did go down well to me as well, by I said maybe that's how iphone works but I expressed my unhappiness to him and he promised that I do not have to worry after 9h00 the following day everything will be sorted. I said I will be away the next day and I have business to run with the phones so I do not want any inconviniences.

on saturday, 10 february 2018, both phoned were offline for the rest of the day. on my arrival in brackenfell I went to the store at around 19h00. donovan was not there and I was assisted by keshia and enrique van der westhuizen.
enrique discovered the following
3. that the sim card of the of the iphone was on s8 and the iphone had to sim card at all.
4. my capped contact was converted to open contract and I will be billed when data is exhausted. this chocked me because I never took the open contract ever since my previous contracts with vodacom.

at about 20h20 enrique said the s8 will be working on the following day and confirmed the iphone was sorted.
after hardly 5min I discovered that the iphone was offline I went back and they already left the shop.

on sunday, 11 february 2018,

I went back to the shop in the morning as I was going to the church. enrique said donova will assist me. I took donovan back to the commitments he made to me of a friday. he frowned and ask him why he doesn't even have a decency to apologise to me of what happened and I also said I don't want to be taken for granted. he even refused to me and his colleague to provide his surname because I wanted his full details for reporting purposes. he stood up and said I am not assisting you sir and he went to the back office. after a while standing in the cubicle. keshia asked me of what happened and I told her, she called another gentleman and he is the one who said he will arrange with the other voda shop in the mall to assist me, after he talked to them over the phone. he said sir I have made arrangement you can go to anton and he described him. anton was very professional in his service. he did the baseline set up of the iphone and created an id for me and even explain how it works. I was then charged r320.00 afterwards. I further found it strange because I was refeered by another voda shop. I could not do my businesses for the third day and ended up cancelling my church service and meeting because I only left anton at 12h30.

concerns
I am concern of the fact that I was undermined by the vodaom in the form of donovan. it is my assumption that all employees has to confirm with the service charter and /or rules of vodacom. his behaviour is definitely unaccepted in that (a) he failed to perform his duties as expected, (b) brought the name of vodacom into disrepute, (c) he treating me with the stinking attitude in front of other clients and vodacom employees, (d) I could not do my businesses for the entire weekend and (e) I suffered financial losses or r320 and the petrol of going up and down to the mall.

it is my submission that the matter be investigated to determine justifiable grounds in order to discipline him purely on misconduct. donovan displayed incompetency and the I don't care attitude, such person cannot work with client in such a highly respected company. your company is further requested to (f) deliver on the commitment of retrieving information and (g) confirm the lost phone was indeed blocked by donovan. lastly, (h) be reimbursed the financial lossed incurred.

your assistance will be appreciated.

thanks and kind regards...
vuyani mbaqa
cel. [protected]

Elite Mobile contacted me in 2016 for a subscription to Vodacom @ the amount of R99.00, with a free Tablet.

At the time I agreed, however, within one day I canelled the deal via email.

Delivery of the tablet took place within 2 weeks of date of cancellation.

I asked that the parcel be returned, however, the courier was not able to return it.

I duly contacted Elite mobile/Vodacom to collect the unopened parcel and also cancel my subscription.

To date, the subscription has still not been cancelled and the R99 per month has been deducted from my account since date of cancellation.

I have, in January 2018, been to the Vodacom Centurion store to cancel this suscription and a cancellatio document was forwarded to their head office, stating that all monies paid on this subscription, be refunded to me as a matter of urgency.

Not having received any acknowledgement, I, this morning, attempted to telephone the department in question.

I dealt with 4 different departments, of which, inter alia, the cancellations ánd new subscriptions departments.
One department telling me to talk to the next, and the next and the next.

To date, I have still not been able to cancel this subscription and no monies repaid to me as yet.

I have been a customer of Vodacom's for a period of 22 years +.
I am extremely disgusted with this service!

I am now ready to take this issue to Hello Peter as well as the media!

Good day we stay on a farm and have no vodacom signal for about a month now. We have a booster in the house but still no calls in or out goining from cellphones were we usually have full signal. All business are done on cellphone so we are really struggling at the moment. Can you please give me a number or contact to phone for further assistance. We are between Strydenburg and Britstown, Nothern Cape. Probably the Renosterberg tower?

I changed my contract on [protected] to a pre-paid in Sept 2017. (my son is using the phone only when working in South-Africa).

After phoning several times, vodacom sent me a pre-cancelation form and quote. I made a payment, send the proof of the paymet, ID Copy etc. Afterwards I have to make another payment.

Vodacom assured me that the contract has been cancelled and can be use as a pre-paid. IMMEDIATELY the next month there was no benefits like beforeon the contract. Which is correct.

My son came back from Canada and Namibie and used the phone from Dec 2017 up to know...when he loaded airtime, it only last for a few calls and then nothing.
Today they suspended the phone.

I phoned vodacom 7 times...everytime the same story..that this is still a contract phone and i am in arrears. But the benefits expired and the airtime dissapears. Ive got all the proof of payments as well as the pre-cancellation quote from vodacom and the payment.

this is very urgent matter as this is the only nr which he can use and he uses it for business while in SA.

DJ Keyser
1.

I have 4 contracts with Vodacom. On Friday, 9 Feb, I try to buy data for my dongle on the app and website without success. I called Vodacom on Monday, 12 Feb. The lady insisted my app is out of date and finally understand after 20 min that the app is unistalled and re-installed and even the website doesn't work. Services request logged. On Wednesday, 14 Feb I've called again and they load data from their side (so I didn't received the double data). On 12 Feb I submit a complaint on Hello Peter with Vodacom replying they will contact me. Still waiting for that call and it is 18 Feb already. On 15 Feb I buy double data for my cell number and never received the double data. I called Vodacom on 16 Feb. The lady just told me she don't see the purchase although I have the email to proof it and the issue on the other number is solved according to her. So once again no help from Vodacom. On 18 Feb I call Vodacom again because I had to buy data yet again because of their pathetic service and the lady just told me the fault is on my side although I've done exactly everything Vodacom told me to do. I week later and nothing is resolve from Vodacom's side. This is not the first time I have this trouble with Vodacom. Needless to say, I won't be renewing any of my contracts with Vodacom

I am writing on behalf of my mother.
She has contract phones with Vodacom. It has been a couple of years 2 maybe 3 years now. Some time last year she tried to go and upgrade one of her phones as she received an sms to confirm that her upgrade is due soon. Only to find out that they have already upgraded without her knowledge. She then asked how that is possible as to she wasn't the one who requested an upgrade. Later on in the year another phone was upgraded without her knowledge. Now its 2 phones. Upgraded, the people at Vodacom Roodepoort Westgate said they don't know how that happened and not sure who authorized the upgrades. Now my mom is been charged almost 3 times the amount she used to pay for her phones. Please assist as they have been deducting money from her account every month since last year August, September. And she wants to know how this is happening and why they haven't even noticed.She wants this matter resolved and would like it if they refund her all those months they took her money.

If possible please get back to me on the following email address and cell number :[protected]@gmail.com, [protected]

I had a contract with Vodacom which expired in august 2017. I called Vodacom to cancel but I was told that my contract was renewed. I informed them to cancel since I did not want to continue with the contract and I did not renew the contract. Vodacom always promised to come back to me and they failed. I keep on following up with Vodacom which they always promised to come back to me but they failed. I also send an email and they acknowledge keep on asking one and the same thing on their emails. Now I am receiving sms that I owe Vodacom which I do not. The cell number I complain about is [protected]. Vodacom to cancel the contract since I did not renew the contract

Is there anything you can do to help us with signal strenght at our premises. There's a few vodacom users complaining and I'm running a small business there and I always struggle to connect to the internet and other users with calls exc.
Phone numbers
[protected]
[protected]
[protected]
These are just 3 users there's more vodacom users, the neighbours

I haven't had or used vodacom for two years but suddenly out of the blue im apparently on a vodacom contract for r445.00pm? And this is without my signature, without my permission and without me? Are your staff allowed to use your clients names and open contracts illegally? Is that what type of business vodacom operates? I already have the proof of payment from your very own collections department saying I owe nothing. So please by all means take me to court and let the world see how vodacom can open contracts without you, without your permission for their friends and family. My lawyer will have an absolute field day with this illegal operations. Take my name off all of your contracts - remove my name from experian or be sued!

Oh and this is the second time for the same problem - talk about being pathetic!

Yesterday I received R150 bunus to spend when I recharge with R15 I recharged with R29, it was not specific however the bus indicate that you have been given R150 to spent. To my Suprise after I have made calls it has been taking from my contract minutes from 110m I was left with 54m and my package I also have 200 sms I was charged for sending sms worse not from even R150 bonus but from the airtime I recharged. I called it was promised that the matter will be sorted and Vodacom will call me back it has never happened up until I called. Please resolve my query and please Vodacom stop lying to us with bonus airtime if it's not going to be given to customers.

I have been a Vodacom customer for over 20 years. I'm currently retired and cannot afford unnecessary costs. Vodacom Live (WASP) services are been deducted from my account. I do not play games, I do not subscribe. I have called multiple times, have escalated to a supervisor, have called head office retentions, have called WASPA direct and have even logged onto the Vodacom APP and web portal to cancel services. I have checked my phone for malware, virus, spyware. I have updated the OS on my phone. These services are been added at all time of the day and night, for example, 4am. Vodacom promise to resolve, call you back and request a credit but I have just received another bill for over R 1000 with R400+ charges for Vodacom live. I did not give Vodacom permission to allow a third party to debit my account.

I had R100.00 airtime, suddenly I only had R72.00 left. I was told by your consultant Jackline today, that I took 3x R10 advance on the 10/02/2018. That even an [censor] would know it doesn't make sense...R10. advance is a R11, pay back amount and that Vodacom never ever allowed a person to take that amount for advanced airtime on one day! Please look into this matter, cause now im really fed-up with Vodacom's. My number is [protected]

Vodacom Invoices and Statements - NA122294-9
good day I need a senior representative of Vodacom Sa to contact about the inability of the call centre staff to deal with my problem this problem has been ongoing for the past 8 months
my account has a credit balance and nobody at Vodacom Sa seems to have the ability to reconcile the 2 accounts
my contact details is as follows
cell [protected]
land line [protected]/8850
email [protected]@um.co.za

To Whom it may concern

On the 25th of October 2017, my husband a pensioner was contacted by a lady from Direct Sales (Vodacom).
She offered the following:
• A Tablet for free
• The latest router for free
• R200 free airtime
• 5GB data for free
According to the husband she did not mention what the monthly subscription would be.
He accept the offer with the understanding that if he is not satisfied with the goods that he may return it to Vodacom within 7 days

On the 26 October the package was delivered to my house without any contract or indications how to activate the line or router.
We tried to contact the following telephone number:
-082111 but did not receive any answer and went to the Vodashop
In Riverside and Ilanga to ask for assistance.
The agent who assist us said that we have to contact Direct Sales because they are not able to send the package back.

On the 17th of November (After numerous calls) we managed to speak to a lady Shirley Nofemela who indicated that she will escalate the query.
She ensured me that she will contact me with more details.
The offer made on the phone by Direct Sales did not meet the account that moment in time we were very unhappy with the service from
Vodacom and told the lady that we are not going to accept the offer and that Vodacom has to collect the parcel.
She phone me a few days later and asked me if I received a message.
On the 2nd of December I received a SMS indicating that R18661.49 was deducted from my account for Vodacom. The monthly subscription is R1034.70
The only thing to do at this stage was to cancel my monthly debit order and pay the monthly subscription by internet which was done:
-6/12/2017
-18/12/2017
On the 7th of January I went to the Vodashop in Ilanga Mall to upgrade my contract
After I received a SMS from Vodacom.
The agent went into my account and printed a statement stating that I am not able to upgrade before the outstanding amount for the goods delivered by Direct Sales is paid up.
She contacted Direct Sales and the lady advised me to phone her back the next day.
On the 8th I contacted Accounts Department 0821946 and I was advised to contact Direct Sales and spoke to a lady who the query once more and informed me that Vodacom will contact me within 3-5 working days. (Which did not happen)
On the 15th (5 working days) I phone Direct Sales and spoke to Xolile Kunu who informed me that my Query which was escalated on the 17th of November was found invalid because my husband accepted the offer on the phone!.

We are clients of Vodacom now for 20 years and this is the first time that I came across such poor service.
As we will not be able to pay R800 more on our monthly subscription,
I request you to collect the parcel and credit our account.
On the 12 of February 2018 my account was suspended. Only able to receive calls and SMS.
Please assist urgently
Thank you

John Jacobsz
[protected]

The samsung phone exploded next to our bed while charging during the night. It is still under contract with vodacom. Vodacom said samsung must replace the phone and samsung said vodacom must replace it. It happend the 19th of january 2018. Now we still have to pay the contract and cant use the phone. Can somebody please let me know what to do to get responce. Thank you.

13.02.2018
[protected]

On the above mentioned contract number I have R 200 airtime and 3gig of data each month.

On the 13.02.2018 at 2.17am I received a message that I have 499.0mb left, at 3:01am I received a message that I have 248.0mb left, at 3.:46am I received a message that I have no data bundles left.

This is not even remotely possible as my phone was on charge, no apps was running, automatic updates is disabled. I was a sleep! How is this even possible?

Seeing that I have a contract phone you must be able to inform me what used my data!

Despite the above mentioned issue the network is extremely poor. I do not receive phone calls any more only missed call notification although my phone is on!

Please revert back to me ASAP!

Mrs M Potgieter!

The contract is on my husbands name HP Potgieter!

On the 25th of September 2017, the amount of R421 was deducted from my account by Vodacom. I later called them and I was advised that I have recently signed for a contract phone and the amount deducted was for the first instalment as per the agreement.

After telling them that I don't have a contract phone nor have a knowledge of signing a contract phone, I was advised that I must submit an affidavit to [protected]@vodacom.co.za so that they can cancel the contract and refund me the money.

In the following month, again R600 was deducted and later went to the bank to stop the stop order and reverse the money. I then called Vodacom and I was advised that Forensics department will call me back since they are the ones handling my case. Even to date I haven't had anything from Vodacom.

I have received a statement highlighting that I owe Vodacom the amount of R2896.

I want the contract that Vodacom claim that I have to be cancelled and refund back my money

I recently went to the vodacom shop in the East Rand Mall, wanting to get myself a double data special to do research and projects on my mifi. (By the way, they complete ignore their phones ringing, even while not sitting with a client) After a long wait, they let met start filling in the application to get a contract with them.(I don't have any with them currently) The amount of details needed is quote demanding. Being a 2nd year student, I only receive around R1000 per month from my parents to support myself (My living expenses such as housing and food is luckily covered for) I basically only spend money on my gym subscription monthly, which is R250 pm. This leaves me with an okay amount for other small expenses. I knew I had more than enough to get the deal which would've been around R200.

While inputting my details, they told me I wouldn't be able to get it seeing that my income was too low. It was declined. I had no credit problems, a steady amount of cash coming in every month, which I always ended up well in the green each time. They could've easily seen I had enough left in the month to pay for the contract. This means all students in similar situations won't be able to get a contract. I would have to try and work through my parents to get the deal, which I think is pathetic!

They must be loosing a huge piece of the market because of this. Hope they will "lower their standards" to fit students into the picture...

Upgrade was due, visited Vodacom Shop The Grove in Pretoria on 16th of January 2018. Staffmember Eddie van Aswegen explained possibilities of upgrade. He never explained that the previous contracts have got still 3 months handset fees to pay. A week after the handsets were received a sms reached me with the contract amount I signed for plus the cost for the previous handsets. I went back to the shop, he acknowledged that he never pointed that out. I refuse to pay for his errors on the two contracts and expect that those amounts be carried by the shop/taken from the staffmember but I am not liable for poor service and disguising of information that would have changed my decision making. The manager is not keen to accept that her staffmember errored and to resolve this even though that the staffmember acknowledged that he made a mistake.