Vodacom

My phone number was cancelled by mistake the said, and its been 2 weeks they say the are fixing it. They said to me that the manager was cancelling a certain number and pressed mine by mistake and now he/she keep on saying he/she will fix it. I don't know were to go or what to do because they don't even tell who is that manager. My phone number was a prepaid and when I take a contract i changed them contract. Now i am two weeks without a and phone but they deducted my money.

On the 26th February 2018 one of vodacom's consultants called me and gave me what sounded like a legit and fair upgrade on my account. She advised me to upgrade from Flexi R200 to Smart Red + I asked her on numerous occasion whether this will affect my upgrade due date and she promised me it will not, only to find out the following day that my contract has been extended to another 2 years. Since you always inform us of our calls recorded why don't you listen to our recordings and find out how many times I asked that woman the same question, and she assured me this will not affect my upgrade date. I called vodacom requesting that they must cancel the upgrade because their employee blatantly lied to me just for her to get more sales, and I'm still waiting, I never got a call back from Vodacom, all I received was an sms stating that my query has been closed. This is absurd and selfish, I have a vodacom client for more that 15 years and I have enough. I am very upset because this is costing me more than I bargained for.

I upgraded my contract, after 8 days of having the phone it's a Samsung J5 pro, the phone would not come on. I took it to the repair Centre at Vincent park in East London. They opened the phone, called me to come and collect it. They said there was corrosion on the charging point. How can corrosion happen in 8 days really now. The lady was so rude to me she said she doesn't know what I did to the phone. It's 2weeks later since I have lodged a complain with vodacom offices and I've heard nothing. VODACOM IS PATHETIC. GAVE ME A BROKEN PHONE AND WONT REPLACE IT!

What follows is a summary of my complaint, which has as yet to receive a response.

To: 'Govender, Diveshen, Vodacom South Africa (External)'
Cc: Nadia Taylor
Subject: RE: Vodacom Business T & C

Hello Mr Divishen Govender,
I am writing this e-mail to let you know how disappointed I am at the extremely pushy and dishonest manner that you used, to get me to consider a change and renew my contract with Vodacom.
You started the discussion by advising me that I was paying R1500 per month, had an upgrade available, and that you were able to offer me the exact same facilities that I had been enjoying BUT at an amount of R999.00 per month.
Imagine my surprise on Wednesday morning when I asked my staff to send me some old accounts so that I could see for myself what package I was on.
I was already on a Red Package at a monthly cost of R999.00
I am not unhappy with the S8 phone, but feel that I have been taken for a ride.
Please can you give me a detailed summary of my phone and ancillary packages over a 6 month period, and then demonstrate where this SAVING of R500.00 pm will be coming from.

Regards,
Jo Haden Smith

I renewed my contract from 1 Feb 2018 to have a cheaper contract. According to the customer service call centre person - I will receive a sms when I go out of talk time in the contract. That never happened and now my account is even more than the previous contract where I had a device (iPhone 7) included in the contract.
Is this not daylight robbery?
Now I have to hear that I cannot "top up" this contract and cannot change it - I now sit with it for 24 months - the contract does not include a device - I now have my own device.
I want someone to call me and explain this type of service you promised without keeping up with the promises

I went into Vodacom shop at Liberty Mall and I was told by both the Vodacom and Samsung salesmen that if I upgraded my contract to receive a Samsung Note 8 that I would receive a R5000 flight voucher. The Samsung salesman had a problem loading it and asked me to come back within the next week which I duely did. When they tried to load the voucher they then told me that I had taken out the contract 2 days early. I then asked to speak to the manager and she said she would sort the issue out. There was no signage showing dates etc and both salesmen confirmed they had told me that I would get the flight voucher. The manageress gave me another voucher code which I then submitted. I was called by someone who verified my submission but said I did not qualify for the flight voucher. I asked her to send me a mail with the information but I have had no correspondence. I have been mislead and was told that the problem was sorted out.

My contract with Vodacom expired at the end of November 2017. On 30/10/17 I sent notification that I want to cancel my contract at the end of November when is expires. At the end of November I ported my number to another service provider.
I have so far received a bill for December, January and February on the account number that I used to have (NM018470) but with a number that I don't know. [protected])
I have logged a fraud case in December, I have made numerous calls to customer care and cancellations. I was told that because my contract was never cancelled, but my number was ported they had to allocate an new number to my account number to be able to bill me. Every time I get told that someone will contact me within 7 days, it is 3 months later! My account have now been handed over to the collections department as it is in arrears.
Could some one please sort this out, I am not paying for a service that I did not make use!

Round about 3-4 January I loaded a complaint on your FB page and was advised to refer to the complaint loaded and to report this to the client services.
I am Maritz Heystek and my mobile number is [protected] - I can not trace the correspondence to my FB complaint on my phone. During August 2017 I was contacted by one of your sales persons and advised that my package could be migrated to include an increase in the calls as well as data. The following migration numbers were given to me:
[protected]
Quote - [protected]
Order - [protected]
Due to the ongoing data loss saga at the time I called the call centre and requested the migration to be cancelled as I was no longer interested to spend more money on products with Vodacom.
During December I noticed a debit order of R1, 066.50 going off my account, which I queried with your call centre and was advised someone will contact me. I was advised that I requested the upgrade and that was it. I asked the agent to please log a complaint and he advised they have already checked and confirmed I upgraded. I advised him that I cancelled the request within a month of this. During our discussion he mentioned that I also upgraded my other mobile number which starts with an 079 number. This I found very strange as I advised him that that number was not in use, as me iPad was stolen from my vehicle around 2014 and reported same as stolen. There was just no satisfaction reached when discussing this with Vodacom, which was around 30 December 2017. Then again I called Vodacom on 1 January 2018 with the same feedback. Then again I called on a number of occasions and was advised the same, without even one complaint being registered. I am not happy about the fact that my request to cancel the migration even after all my data loss issues and now being charged every month for a card I have not had since 2014, while my upgrade that I signed for was much less than what I am being charged every month, while I cancelled this migration. Please use my number to search for the calls where I cancelled and do this immediately as I want credit for the irregular deduction off my account. Please stop the increased migration immediately. Therefore the 079 number is to be cancelled as advised in 2014 and also that the migration to be credited from inception as I did cancel this request.

Approximately - Tuesday 20.2.2018 - I got a call and was offered the following
1)Offering 36 Mb for each of the 3 cell phones on my contract, the total cost would be R42.00 per month, so I took up the offer from a female caller.

2) I Was also transferred to a man, who said "because I have been with them since 1996, (infect it is much longer), I can get 200 hours call for R149.00". He assured me that was the final cost and no extra costs over and above this amount, as I asked him about this specifically. Furthermore, I could have a tablet for free and he confirmed that the manager approved this as well. He said a prorate would apply till month end.
26.02.2018:
No 30 Mb on the cell phones
and
No prorate on my cellpphone and no tablet.

26.2. 2018: I went to Voda Care, for another matter and a lady also looked up on the computer and advised me:
" No order on screen regarding the 30mb Data for all the cell phones for a fantastic offer of R42.00 p.m.
Furthermore, the order for the R149.00 for R200 call time was cancelled = I should phone 082 111 and follow up what is going on. Since I did not cancel either orders.

Got home & called 082 111 and spoke to a female; who confirmed the above and I said I did not cancel anything . Said she would transfer to me sales, but was transferred to after sales instead, who then put me through to [protected]. I spoke to Hlengiwe, who said I must go to Voda com Cresta, to get both deals actioned and the the tablet at the same time.

27.2.2018 : Went to Vodacom Cresta and a staff member told me that there is no deal available with a Tablet. I told him what Hlengiwe said.
I called again at the store and spoke to a staff member named Susan. She also said cannot transfer me to Sales. (What rubbish, howcome 082111 put me through to Sales as stated above). Told me to phone another cell number and then spoke to Jennifer, who assured me that she would sort out the problem and I would get the contract for R149 - for R200.00 air time and the tablet would be delivered to me. Furthermore, I would get an SMS confirming this. Still got nothing later on and phoned again and spoke to Tobeka, and I told her I want to speak to a manager, said both managers had left and it was only about 4.15 p.m. She gave me a number i.e. [protected] and said it was for head office. I then phoned this number and spoke to Nisha, who said it is not head office but a store.

I took out another contract two weeks ago and if this is the service that Vodacom, provide to customers. I insist it gets cancelled and no further costs due by me.

I suggest that the staff get sent to courses to learn how to resolve these types of problems. I am so angry, you cannot imagine, how can you expect me to be calm?
Furthermore, I wish to advise that I received 2 Sms' on Wednesday 14.2.2018 on my cell phone - confirming that my quotation was processed [protected].
If you require, I am prepared to forward these Sms's onto you.
and
Tuesday 20.2.2018 - that the top up 30 mb Month to Month has been activated.

If you require, I am prepared to forward these Sms's onto you.
Needless to say, I am beyond being polite, because the staff are not able to resolve these matters, nor do they know which department is which.

In december 2017 i upgraded to tel nr [protected] p8 lite for an amount of r159 a month the first payment went through the account of r333 on a date not requested to debit 22nd the amount on enquirer it was told a fee of r150 was also charged for upgrade online of i have not been informed off. On the 27 february my account was now debit with r628 of which the 1st premium was debited on an incorrect date so again the r333 plus and additional r100 for none debit plus an additional r197 subscription and just to be informed that when buying data through recurring you are being charged a r9 what nonsens is this ludicrous exploiting of customers i only expect to pay my r159 p/m for the contract. The same contract i have at mtn for only r149 a month with airtime and data. I need an explanation and my account to be rectified or just air just to be converted to data asap or i will take complaint to hello peter if still dissatisfied.

I was contacted by an agent in January 2018 and was informed that I am over my monthly spend with the various contracts I have with Vodacom. She suggested that I downgrade two of my packages and seeing it was a business contract, no penalties would be incurred. I subsequently received my statement at the beginning of Feb only to discover it's more. A whole lot more. I've been given ref #'s, e-mailed, complained on Social media. I have read receipts for all mails sent, yet no one has bothered coming back to me. I would like to cancel ALL my contacts I have with them. Following is REFERENCE # EC-1J5B-2RWYYT and follwing e-mail address used. [protected]@vodacom.co.za [protected]@vodacom.co.za Nonhlanhla.[protected]@vodacom.co.za

This is a summary of what has happened and my email to vodacom today. I send this email after I spoke to Faith. I also requested her to reply to acknowledge receipt. Again, no response.

Faith

As just discussed, after more than a month the phone Vodacom collected via RAM is still at the company where they incorrectly delivered the phone to.
I have now been struggeling since the 16th January to get this sorted.
I have spoken to various call agents which advises me that they will follow up and escelate this but nothing happens.
I have also been to the vodacom store in Canal Walk twice and they made notes on the system but closed the case without resolving it.

I want this phone collected, the upgrade reversed and my account credited with the charges. I also want an answer explaining why this happened and why it is up to me, the customer, to sort this mess out.
I also want to know how vodacom is proposing to compensate me for the hours spent on the phone overt the last month trying to sort this out. I had to use my time to try and get this sorted and Vodacom did nothing from their side to even follow up on this.
If the company in Cape Town did not phone me, what would Vodacom have done? They requested a collection by they do not follow up with RAM where the phone is?
This is unacceptable and I have never experienced such incompetent and bad service in my life.

The company where the phone was delivered to inccorrectly by your courier are as follows:

De Vere Acuma
Portside Building
16th Floor
4 Bree Street
Cape Town
8001

The contact person is Stefan Malherbe

The phone is still at reception where he left it on the 30th January.

I await your urgent reply.

Wilma
[protected]

R7/ day deducted from my phone [protected] for alleged subscriptions.
on enquiry Vodacom Precious 23/2 / Victoria 26/2 confirm 2 subscriptions were activated viz.
media filez silver base bone and W video content of which there are no contact details. We wish to reverse these transactions as we have no knowledge or USED such subscriptions and have not activated or subscribe to such subscriptions. Please furnish details and contact no for subscribers that Vodacom allowed to defraud our number and refund amount taken off or we have no choice but to take our custom elsewhere.

In December 2016, my family and I decided to move from Johannesburg to a rural area in the Free State.
At the time both my husband and I were on Vodacom Red advantage contracts, on a month to month basis as we did not upgrade in June 2016 when we were due for an upgrade.
We decided that we don't need the expensive cell phone contracts and we also don't need new devices and therefor took out the package.
Due to our circumstances and we not having guaranteed income, (being farmers) we asked the Vodacom representative a number of times that this package is not a contract and we will be able to cancel it with 30 days notice, on which he assured us with an example that comes June 2017 and we realise that the Farming income is under pressure and we need to cancel one or both of the packages and make them pre-paid, we will be able to do so given a 30 day notice period.
In December 2017, we became aware that we will not be able to afford both packages and therefor rather give notice on one of them, than being unable to pay them.
At this time, we contacted the Vodacom Call centre, whom advised us that we have a 24 month contract and will not be able to make the number a prepaid number without paying the remainder of the 24month contract.
We've requested them to send us a copy of the contract we signed, as the representative in store made us believe that it was different.
Vodacom were till now(15 Feb 2018) unable to provide us with the signed documentation that stipulate the 24 month contract. Also the package we are on, was a promotional package and on the Vodacom website, there are no Terms and Conditions available for this package.
A very helpful person in the Customer Care centre advices us to take it up with the branch where we went to make the changes to our package.
Thereafter the painstaking experience started, trying to get a hold of the manager/owner of this branch. Then explaining the whole situation, getting a promise that they will get the contract and phone us back.
Just to have to phone again in a couple of days, starting from scratch again, to be told but the Call Centre says it's a 24 month contract and there is nothing they can do about it. Again to request the contract we signed and still no feedback.
Below the trial of events I kept since my first interaction with Vodacom in this regards.
The outcome we were looking for is that one of the numbers be changed to a prepaid, so that we can limit the money spent if we don't have it. We always had the intention to keep one of the numbers on the current package.
To be honest, in absence of any documentation that we signed and the poor service we've been getting, I am going to take this further. Taking into account the Customer Protection Act and relevant Service Boards, Vodacom should not be getting away with this.
29 December 2017 - Call Centre - to request cancellation
29 December 2017 - Request Contract from Call Centre
Received Data contract
3 Jan 2017 - Request contract again
3 January 2018 - Call Centre to request contracts
8 January 2018 0 Request contracts
9 January 2018 - received other voice contract, equest contract again
Vodacom Clearwater, Johannesburg
Managers
William Katjatji or Alli Mabasa
Alli Mabasa - 24 Jan 2018 @10:05
Explained query around 30 day contract vs 24 month contract
Alli Will pull out the contracts and revert back shortly
31 Jan 2018 - 17:34 - Alli on the phone pls phone back in 5min
31 Jan 2018 - 17:39 - Alli not available - left message for him to phone me back
1 Feb 2018 - 10:58 - Person hung up on me
1 Feb 2018 - 10:59 - Alli busy with customer, Left message for Alli to phone me back
5 Feb 2018 - 13:40 - Alli stepped out - asked to phone back in 10min
5 Feb 2018 - Left message for Alli to phone me back
12 Feb 2018 - 11.33 - Alli not avail
12 Feb 2019 - 12:58 - Alli not avail
12 Feb 2018 - 13:07 - Alli took my call.
No contract yet, advise me that Vodacom says it's a 24month contract and there is nothing I can do about it. Again I requested documentation where I signed for a contract as the Vodacom Salesperson who assisted us presented the package to us as a 30 day notice deal.
Alli will phone me back.
15 Feb 2018 - 12:55 - Alli not avail
15 Feb 2018 - 13.29 - phone rang, got picked up and then hung up.
In the light off the above an all our efforts to resolve this issue, we are now giving 30 days notice on the contract on the number [protected] and taking further steps.

I am writing this email regarding the bad service I have experienced at Vodacom Repairs Vanderbijlpark. On Monday 2018-01-15 I booked in my Samsung J3 2016 handset for repairs as per job number: [protected]. On Wednesday 2018-01-17 I received an sms from them informing me that my phone is ready for collection, but then I collected it on Monday 2018-01-22. I noticed that it was still doing what it was giving me problem with before booking it for repairs.

On Wednesday 2018-01-31 I booked it in and told them that the problem was not resolved since it was doing the same thing, job receipt was labelled as re-repair. Later on the same day I received sms saying that my phone was ready for collection. On Thursday 2018-02-01 I went to collect my phone and I was told the problem was a battery and it cost about three hundred and eighty rand (R380-00), I told Andries Jansen(consultant) that I would like to have it since it will solve my handset problem. He told me that he will order it and call me when it arrives but even today I have received nothing.

I would like to tell you a bit about the problem I was experiencing with my phone, after a 100% recharge it died after about 2 hours regardless of percentage left or whether busy or not. After the first repairs it died whenever the battery percentage reached anything less than 70% regardless of duration after a full recharge. So now my concern is if they did not pick up the battery problem the first time, what exactly did they fix then? The second thing is if I do get that battery and it still doing the same thing, would I get a refund? What did they do second time around for them to realise that the problem was not software related but the battery? Two weeks later I still have not received a battery, was Mr. Jansen just sending me away hoping that I would never come back again? My handset is still under warranty but it gives me heartache especially with incompetent people at Vodacom repairs Vanderbijlpark.

I wrote the above mentioned tI am writing this email regarding the bad service I have experienced at Vodacom Repairs Vanderbijlpark. On Monday 2018-01-15 I booked in my Samsung J3 2016 handset for repairs as per job number: [protected]. On Wednesday 2018-01-17 I received an sms from them informing me that my phone is ready for collection, but then I collected it on Monday 2018-01-22. I noticed that it was still doing what it was giving me problem with before booking it for repairs.

On Wednesday 2018-01-31 I booked it in and told them that the problem was not resolved since it was doing the same thing, job receipt was labelled as re-repair. Later on the same day I received sms saying that my phone was ready for collection. On Thursday 2018-02-01 I went to collect my phone and I was told the problem was a battery and it cost about three hundred and eighty rand (R380-00), I told Andries Jansen that I would like to have it since it will solve my handset problem. He told me that he will order it and call me when it arrives but even today I have received nothing.

I would like to tell you a bit about the problem I was experiencing with my phone, after a 100% recharge it died after about 2 hours regardless of percentage left or whether busy or not. After the first repairs it died whenever the battery percentage reached anything less than 70% regardless of duration after a full recharge. So now my concern is if they did not pick up the battery problem the first time, what exactly did they fix then? The second thing is if I do get that battery and it still doing the same thing, would I get a refund? What did they do second time around for them to realise that the problem was not software related but the battery? Two weeks later I still have not received a battery, was Mr. Jansen just sending me away hoping that I would never come back again? My handset is still under warranty but it gives me heartache especially with incompetent people at Vodacom repairs Vanderbijlpark.

I wrote this email to Mr. Herman Crous for bad service on 2018-02-16 but he has not responded.

Now lately vodacom hasn't been the nicest service provider to use. I have been on this network for years and only now I considering switchinf to other service providers.

Im spending a lot of money on air time only to be told I.habe subscriptions which never subscribed to. Just a few minutes ago after recharging with airtime, I actually waited to see what will happen and boom...an sms saying thank you for subscribing to games.

Im so unhappy right now...the fact that I must now look for a reliable service provider that doesnt reap people off. I've always rated vodacom highly but this time around they are failing us.

It was.nice while it lasted people.
Maybe I will consider returning once I start hearing better reports about your rip-off tactics.

It seems vodacom is robbing us! I jave the very same problem as Joshua amd For the past few months now I have been done in by vodacom. I can't even begin to tell u the amount of money i spend on data and airtime! Just one example of what happens to me; I purchased airtime and buy my data thru *111# I purchased 1GiGs data 7 days and it did not even last an hour! What a joke! I then purchased another 2GiGs on the very same day and within 3 hours of not downloading or uploading anything I had 1GiG remaining! Today they rewarded me with R150 airtime but only if i bought airtime for R15 would I then be given the free R150 to use by 11:45pm I tried to make a call just hours ago and it shows me a 0 balance! Pathetic service. I would like vodacone to investigate into my account! And see just how we are getting robbed! I'm really not happy with vodacom and won't be upgrading my contract in the future because of this.

I placed an order for Upgrade online on 10 Feb 2018. It was indicated that the phone is out of stock. I called on Monday 12 Feb to get an ETA on the phone. No one could assist me. They proceeded to call the warehouse who also had no answers. I have since then called on 4 separate occasions only to get the same answer. It is now the 22 Feb and i still have no answers and the warehouse still cannot give an estimated time for the stock to arrive. I tried to escalate it today, and the call centre agent was not very helpful. I was told i would be contacted so that i can escalate the issue and this has still not happened. What gives Vodacom? Very poor service from a long standing client.

17/1/2018 I approached Vodacom Shop The Grove and the consultant Eddie confirmed that 2 contracts are due for upgrade. Choice was made on the contracts. The 2x contract amounts were explained which I signed for. Phones were collected shortly thereafter. A week later a sms notification was send out that the amount is not R849pm but R1240pm . I went back to the shop to be told by Eddie that he made a mistake not telling me that I still need to pay for the old handsets for 3 months. The store manager Surita van Schalkwyk does not want to resolve the matter eventhough her staff member acknowledge his error. Clearly Surita is pushing these staff members for sales and does not take responsibility or accountability in making errors. I expect that these remaining old handset fees be written back on both contracts because I would not have taken the new phones had this been pointed out to me. This is the second time that I lodge the complaint as my 1st complaint dated 12th of February is still unattended. Mrs S du Toit, my contact details [protected]

I have been battling to get hold of anyone at vodacom who can help me with my incoming emails as they just stopped working 3 days ago, no one at vodacom seems to have a clue of what i am talking about, I then asked to speak to a manager and was told someone will call me back, I then gave them the number to be contacted on, i then received a sms on a different number (simple instruction which could not be followed ) from Julian Major telling me vodacom do not deal with 3rd party service providers . I migrated from voxtelecom as they no longer use vodacom (wonder why) but unfortunately i had taken the expense to put in vodacom signal boosters and therefore i migrated, so Julian Major youbare my service provider not voxtelecom but you didn't bother to even check before sending your stupid sms. Someone from vodacom called me (Godfrey) who arranged a conference call between myself, vodacom and voxtelecom and both agreed vodacom is the service provider and must sort out the problem, a 1hour and 16 minute call eventually was dropped😢😢 no one called me back and the problem is ongoing. This email address is a business and I am on deadline with various things. Could someone out there please advise me what I should do. I attach a few screenshots of various other complaints. I did however read one very complimentary email regarding vodacom but unfortunately these are definitely in the minority.