Vodacom
reviews and complaints

Hi

I attempted to upgrade in store but my portfolio was rated to low at p500.
I have never missed a payment in my life I have 4 different packages from vodacom and cannot believe this is accurate.

My phone recently broke and i have been able to upgrade for Months
After visiting the store and being told this shocking news i decided to phone the customer care to get some more detail on the issue.

When i phoned to find out more detail as the in store personnel could not assist me with more detail the phone was put down in my ear.
I am merely voicing my concern at your utter disregard and incapability as i know it is impossible for you to assist me in my complaint.

After Telkom refused to fix our telephone lines due to repeated cable theft, I have purchased a desktop cell phone and Vodacom sim card from Delwald that called himself Budget Call. Now after many years my desktop phone is no longer in working order, and my Vodacom Sim card is damaged. I have been trying for the last two months to do a sim swap, but to date was unsuccessful. I know now this a a community sim card, and have gotten a letter and ID from Dewald that I could transfer this number to my existing D7 Boating contract - or our private Vodacom contracts for that matter. I would just like to get this done. I am using this number as a business number, and would not like to lose this. I have been loosing a considerable amount of business. For days now I have been sent to one department to another, and my issue has not been resolved. Is there any body on your side qualified to deal with my query? If not, please stop people like Dewald selling this as a business alternative to a Telkom problem! Please give feedback. Regards, Ingrid

account number : B0069738
ref: A2-B745-C8L23X
ref: A2-FAHI-CSD1YY
Cell number in question: [protected]

We have a data account with a 5 gig account Vodacom allowed the account to go over the 5 gig without any conmmunication or notification as per all our other lines, we now have a R85 000.00 account o this number for the months of October/November 2018. i have been trying to sort this out since then with no avail. i have told that i must pay the amount becasue there was no sim swap etc . i have explained numerous times this is not my data usage we have had this data number for over 4 years now and have never gone over our date usage why in two months would we spend that when we have uncapped fibre at work and home. we have not travelled anywhere to use that date usage. i haves sent proof of MWEB date usage etc and still im being forced to pay this account . i was offered a 70% discount but why must i pay for something that i have not used. i would appreciate some asssitance.
my number is as follows [protected] soraya pereira

I am very unhappy with vodacom overall and this automatic data refill I can't seem to opt out of is now really pissing me off. Tried almost a 100 times at *135*6# but never get any confirmation and then when I'm out of data again there are an R3 10Mb bundle I never even would have signed in for in the first place. Apart from that you always wait ages to let one know your data is almost depleted, Ill always get a couple of this annoying automatic data refills before the SMS arrives that I have less than a certain amount of data. Please stop to just try and make more money from your customers and rather try to keep them happy!

good day
i have signed up a 24 month contract with Vodacom . The sales consultant has explained to me that I will be recieving 2 cellphones which I did recieve. The sales conslutant also informed me that I will be getting a R1000.00 Hall Mark voucher. The 24 month contract started on the 01May 2019 with sucessful debits orders from my bank account how ever I still did not recieve my voucher. This is fraudlent promotions that vodacom is advertising. To this day 18 June 2019 I did not recieve any calls from Vodacom sales consultant with any feedback to this voucher. I will be posting this in the news paper and on Hello Peter. Vodacom such a world wide network that does fraudulent advertising, taking advantage of innocent citizens. This is not acceptable

Lesha
[protected]

We have had absolutely no network coverage since Monday 10 June 2019 - the whole area is completely blacked out. Numerous reports have been made by myself and a number of the residents in the area. It is now going on Day 2 and we still have no coverage at all.
We would appreciate if this can be seen to and restored as this is affecting businesses that work on Vodacom.

I went to a Vodacom shop in N1 city in Cape Town in May of 2018 to cancel my cellphone contract. I filled out a number of forms and paid all the outstanding monthly payments still due on my contract in a lump sum. I was assured that my contract would be cancelled. I could still use my phone for a week or two until the service would stop. I would still be billed for all the calls etc I made during my final month and this would be paid as usual via debit order. This is exactly what happened. My phone stopped working after a week or so. My final debit order was paid. Now, more than a year later, I notice that I am paying Vodacom again. More than R500 a month. I am living and working abroad (I left SA in May 2018 after my contract was supposedly cancelled). At great expense I have phoned Vodacom cancellations a number of times. Promises of help have not materialised. My emails remain unacknowledged. Other 'customer care' staff are arrogant and unhelpful.
I haven't made a single Vodacom phone call or SMS in over a year. In fact I haven't even been in possession of Vodacom sim card for over a year.
CJ Wessels.
Old cell no. [protected]
Email [protected]@yahoo.co.uk

I have diligently overpaid Vodacom since September 2018 now the account is in credit and I would like a refund of the money as I have closed that account yet I am getting blocked by a requirement for proof of payment (an actual deposit slip - something I do not have as the deposits where an eft and ANY bank only keeps 2 months proof of payment on record!)

I find this very strange that Vodacom has on record the fact that I overpaid my account from September 2018, you have all my private bank statements with proof of payment to Vodacom stipulated yet you requesting documentation that is simply NOT available

Please advise me on the manner in which Vodacom will return my money as I have done all in my power to accommodate an archaic procedure to verify that I have indeed overpaid your organization since September 2018

I received a call from a vodacom consultant on 25 May 19, offering an upgrade package, the Huawei P smart at a discount rate of around R479. I insisted that the consultant advise of the final cost ie the handset plus the m+ package I am on and he insisted it will be R479.

The cell arrived on 29 May 19 and I called call centre to enquire of price of new installment and was told my instalments will be R694. Consultant could not give me breakdown of new upgrade cost.

Was transferred to another caller whom had no clue of what I was asking. Was transferred again ref no 7406494, and this person gave a different installment amount to the first consultant, which was also different to the consultant on 25 May 19.

Then contacted 082114 and spoke to a Lebogang Njeko and she said the new invoice has not kicked in yet and on 1 June she will call me to confirm my new installment, as I advised her that if my installment was not the same as the consultant that did the upgrade contract, then I do not want the cell and somebody needs to come and pick it up and cancel the upgrade.

I recieved a call from Lebogang a 20:00 on 1 June 19, after I sent a complaint email the same night. Issurse still not resolved and was told I would be called on 3 June 19.
This is false advertising if wrong prices are quoted and given inorder to make the package lucrative for a client to agree on the phone, whilst later on, extra costs are added.

This is unacceptable. I was almost 2 hours on my cell to vodacom customer care and could not be helped.

If I do not get a call to resolve this soon, this cell needs to be uplifted and upgrade contract canceled, as am in my 14 day window to return the mobile.

And if this takes longer than necessary, I have all the reference numbers and dates and times I made calls to enquire about this, and could not be assisted.

Vishal Jaynarayan
[protected]

My phone was stolen yesterday and i blocked the sim and phone. I was told to go for a sim swop today.
We went to the vodacom 4 u shop in cape gate. I have twins of just over a year and a 3 year old that i had to take with.
After standing in line for an hour i was next. The consultant came and assisted the young woman behind me. When i told him i was next in line he so so she is just going to pay for her sim swap. I left it but 20 min later he was stil chatting to her. When i asked to speak to the manager i was told that he is the assistant manager and what am i going to do about it.
His name is shaheem.

I feel that it was really poor client service! He insisted in helping the young woman first and then had a very bad attitude

In febr 2019 ordered laptop. Spoken to different staff. Everyone said to call back, even 2nd in charge.
It's now almost june 2019.
Still no follow-up calls received. Had to visit the shop myself.
No communication no laptop no follow-up calls. Not even from management.
I believe staff need to follow-up even to say why laptop is not arrived or what problem is.
Why advertising laptop but not deliver.
Why not deliver the laptop lenovo I asked for but try to cel a more expensive contract.
I believe staff, including management need to get training in communication skills.

I opted to upgrade, my new cell phone was to be delivered to my residential address by RAM couriers, their tracking system had last entry that no one was @ home. They are lairs & now they say will only deliver to my area on Monday ! They have drivers that don't use Google maps ? Yet I stay 10 minutes away from their premises. This is the 2nd time they could not find my home ! They are a useless company with the brains of a ram !

I was at your branch yesterday, just before closing. With upon entering your branch, your Manager asked me, do I know what time it is. That was very rude and unethical, I am the customer, so if I walk in when you open or just before you close, or whatever time of day, I am suppose to get the same service. Please just teach your Managers how to talk with their customers.
Would appreciate feedback on this complaint. As I am also a Branch Manager

During the week of 14th April 2019, I received a call from a Vodacom agent to advise that I can upgrade my cell. I said I'll think about it. On Tues 23rd April, she called me back & I agreed to the upgrade. I had specifically asked for the phone to be delivered to my work address. She said that's fine, she will check-up, as she normally does with all her clients. On Thurs 22nd April, the phone was delivered to my home but my husband was not allowed to sign for it. I tried several times to get through to RAM. Eventually the evening, one of their reps called to advise that I should call Vodacom. On Sat 27th, I tried 3 times, each time, the all got cut & eventually when i go through to upgrades, they were off because it was a public holiday. I went onto the website & did a call me but no call backs were received. I tried several times on the 27th April as well, no luck. On the 30th, I managed to speak to someone who logged a complaint. On the 2nd May, I got a call from Neil who said he'll arranged delivery which he did. but when the phone was delivered to my work address, I could not sign because the box had my name but the delivery note was made out to someone else & RAM said I could not sign. I sent Neil a mail to advise, no reply. On the 6th May, i sent another mail to Neil to advise that I have still not received the phone. On the 10th I made another call to Vodacom to advise that it's more than 2 weeks & I have still not received the phone. I spoke to Thembile who gave me an e-mail address but when i submit to that e-mail comes back undeliverabl: VDAftersales.co.za same as askit@vodacom.co.za On Friday 10th I received a sms from Vodacom to to advise package delivery was unsuccessful, this is the first sms since I signed up on the 23rd. I am not a high billing monthly customer but I a long standing customer. When I first signed up, the agent said, they trying move away from stores and hence the telephonic call but if this is the level of service from telephonic upgrades then it's shocking. My number is [protected]

I have emailed and phoned Vodacom with no assistance at all. I get past on from one number to another where no calls are answered. I've been given 3 email addresses all of which return with a message stating the emails won't be addressed for various reasons within the email none of which are relevant in my emails.
This was my original email below...
Yesterday (1 May) I went to Vodacom Canal Walk to upgrade my cellphone contract.
I was discussing phone options with one of the consultants, who on hearing I might be keen on Samsung or the Huawei P30, pointed out the deal that was currently on promo in the store for the Huawei P30. All the advertising boards were up in the store showing the promo. (attached photo of one board I was shown by the consultant to show me all the gifts I would receive with the deal.)

I thought it was a great deal and so decided to upgrade to the Huawei P30 with the promo.
After paying the upgrade fee and opening the phone, the consultant then offered to assist with claiming the promo items online. Only then did she realise once she pressed the 'claim now' tab that a note popped up stating the promo ended on the 30th April.

This is unacceptable! That is false advertising!
The store should not be advertising something that is out of date, the consultants shouldn't be selling a phone using a promo that is finished. I went online now again and the deal is still on the website (see attached). The only time the date is shown is when you need to claim the items. Which you can only do once you have purchased the phone and have a receipt!

I'd like Vodacom to send me the items I was promised.

Otherwise this is in violation of the CPA and I will take it further

Good day, the device offers space for 2 Sim cards but Vodacom did not allow the usage of the second sim card. They do not offer any data package with the phone so you need to load data at a extreme price. Where as you can find a large amount of data package for R300.00 for 60 GB a month @ vodacom. One gig +- R160.00. If you decide that you would like to take out a contract like that you need to carry another device with you.

I would like to know why?

A payment of R1381.21 was made on the 8th January 2019 by my employer to my cell phone account I0356129-5. This credit was never credited to my account and I had numerous discussions with different people at customer care at Vodacom and every time I had to e-mail the proof of payment to them, but it is 5 months now and the account is still in arrears. I have mailed the proof of payment and a letter explaining the situation to lebogang.mtungwa@vcontractor.co.za about 5 times now. I have made about 20 calls to try and solve this problem to no avail.

Could someone please sort out this mess on my account immediately.
Mrs E Kloppers

We are getting charged for contracts we do not have. we have been trying to sort this out for over 8 months now.
We have over 8 contracts. 2 of the numbers we do not even know, and we have been calling vodacom customer service. they keep saying they going to fix the account and we must pay less that amount, then they block our phones (4) every month end.

This is totally unacceptable, we have been your customers giving you lots of business for over 15 years now.

When going to Vodacom in the Parkade Mall to submit an insurance claim, the agent "assisting" was very rude and unhelpful speaking to me in a condescending manner when asking me if I had all the information (which I did have) to make my claim. The agent first told me I have to call a number for Finrite that I had been trying to call all morning and had no success getting through. The agent then said he can probably do it for me with the worst possible attitude. I left the store with nothing being done for me. I pay my insurance and contract fee every month but when needing to make a claim Vodacom is of no help. This is horrendous service and I regret renewing my contract with Vodacom.

I currently have no access to the internet therefore I am unable to receive/make calls or send and also receive messages on SMS, Whatsapp and Facebook.
I really find this unacceptable and totally unfair because I am unable to stay in touch with family and my work environment. Please fix whatever issues there may be. It reflects badly on your company and its policy.

Thank you in advance.