Vodacom
reviews and complaints

came to Vodacom world on the 17th June 2023 for this following phone, and one of the consultants by the name of Mpho Diphate helped and this is the quotation i got from her and I accepted the quotation and asked her to book my 3 phones,

[protected] - Samsung galaxy note - R3300

[protected] - Samsung galaxy A22 5g - R1813

[protected] - Samsung galaxy A21 - R1623

When I call for follow up only one of the 3 phones the price was correct the other ones they have changed it or is not the same one that Mpho gave me and I agreed on, kindly help me as I am travelling from far and I don’t know why Vodacom as big as it is can do this to their customers,

Please see the attached picture I took while I was concluding with Mpho and she advised me to take the pictures of the prices,

Hi there, I have moved my line on 31st May 2023 from one house to another. I have asked to migrate my line from a 50mbps line speed to a 200mbps line speed. Line was connected on 9th June 2023 on the incorrect speed. Today is day 4 of trying to get it fixed. I have to log a service request every time and once the ticket is closed, I am still on the same package with the incorrect speed. If I phone, they confirm that it is on the 200mbps line but that is not the case as my line speed test still shows that I am on a 50mbps line. I have to log ticket after ticket with no result. They do not phone or come out to see if the problem is fixed. Just close the ticket and move on. Truly unacceptable. I am with Vodacom for 20+ years and have never had any issues. What do I have to say now? They don't even change the address I am using to the new on. Just leave it as it is because who will care. Well, I do. Some things are just things that has to be done. Why do I have to give my address if they don't do something with it. Nowhere else to phone to get better assistance, just one number. Is that what you get for Loyalty?

R880 fuel voucher decided. Was told I need to contact bp fuelmaster, then bp told me I need to log call with payment 24, yet I loaded funds in my vodapay wallet and had no dealing with bp directly or payment 24. I was told this voucher was used in some area which I do not know or live near. I did not use this voucher and still shows active on my app

Goodday, my husband and I have been customers of Vodacom for almost 20 years, we currently have 3 contracts. last year July we hit some financial difficulties as he lost his job, we did not have funds to pay this bill and we were allowed to receive calls, load airtime to make out calls etc. In May we made arrangements to start paying the arrears but only mananged to make first payment in the first week of June cause lets face it, UIF payments are kak and we need to priortise where these funds go to first, we made a R600 payment on the 5th June but we are told that are numbers have been deleted and we can no longer get these, I honestly do not understand, we have started paying so why not give us these numbers back once our bill is up to date.

Call centre agents will give us a different story everytime we call.

Please can someone assist, all I want is the number back once the bill has been paid, why is this so dificult for Vodacom to provide this to clients.

Two weeks ago I applied for an upgrade on two of my six lines.

I applied via the upgrade line, and every 'human' I ever engaged with was lovely and tried to be helpful. Notwithstanding, today I am only just setting up the laptop (which I was told would arrive Monday - so I stayed home from work for two days this week, and two days last week - waiting for the phone and laptop each).

The phone arrived last week. On Sunday, it broke (the new phone - fresh out of the box, simply 'stopped working'. I'm midway between uploading all of my accounts and apps etc onto my new laptop - can you imagine without a working phone? Monday first thing I called in, was told somebody would collect the broken phone,. I'm still waiting. I can't replace it until the broken one has been 'logged as return'. The old phone (the one I was replacing) is now also broken (it was already giving me battery problems, so no surprise - that's why I upgraded the damn thing!).

Nobody arrived to collect the dead phone Monday, or Tuesday. And I have no working phone. I am beyong furious.

I'm going to take my P7 customer status (six accounts, twenty years) elsewhere. Vodacom, your customer care system sucks. I'd very much like to charge you for ten hours of my time (and counting), not counting the hours setting up and now having to set up all over again.

Furious.

I bought electricity on the vodapay app on the 22 April 2023 . I did not receive a voucher but my account was debited. I contacted them and received no assistance. I contacted them a month later to enquire again and was given a voucher number that did not go through. I informed them and I was given a Citi Q number to call. I spent 40 minutes on the phone with them and ultimately received no assistance. When I called vodapay again I was told a service request was being logged . This is on the 06th June . Almost a month and a half later. This is truly unacceptable. I paid them yet I'm out of pocket and no one wants to assist.

I ordered a vodapay speed point and I never received its and two years later they blacklisted me... I called them. they told me about an error of putting money in my account.. of cause I spent the money it in my business account and I was expecting money from someone at the time and I have witness I will sue Vodacom for this.. I am gathering information on what really happened

I recently upgraded 2 of my contracts with Vodacom. Both numbers are for the contracts I took out for my children. Since the upgrades were done, I struggled with Vodacom due to the pathetic service I received. I told the consultant who assisted me with the upgrades that I travel between home and the office so I cannot give a delivery address. The consultant then told me that they will confirm the address and deliver where I am, which was not the case. On the day of delivery, RAM called me to tell me that they are on their way to deliver to my home address, where I mentioned that I am not at home, but at the office. I was told that they could not deliver to the office address, because it is a strict rule from Vodacom that they deliver to the address as per the delivery note. When I called Vodacom, they told me that that is not the truth and that it is a RAM rule, which was not the case either. RAM on various occassions mentioned that it is Vodacom policy and Vodacom in return mentioned it was RAM policy. So which is it? I was also told on the day of the upgrade, that I will not be paying for 2 devices, and now I received an invoive/quote showing that I am paying for 2 devices on 1 contract. I also received an sms to state that my insurance cover was activated which I never asked for. Although the cover is free for 4 months, I did not request it as you cannot insure the same item with 2 different companies as it is against the Short Term Insurance legislation. When I called Vodacom, the consultant kept on chipping in while I was speaking to him, I lost my temper and eventually he told me that the insurance was removed. When I asked him to check my other contracts, he just ended the call. Then I went on the mobile app to check my balances, and I saw that the consultant never added what I requested, and added what I did not request, like Contact Cover on my one number.

The consultant initially mentioned that I should not do the upgrades in store, where I always do it, as they are a franchise and charge more for the same contracts, and that I should do it through Vodacom themselves, because it is cheaper. My wife then went on the Vodacom website, where she saw that for the same contracts, I could get it cheaper than at the store and through Vodacom directly, which is blatantly lying to me as the customer, only to make a sale.

I have been a customer of Vodacom for 22 years and this is the treatment we get, spending on average R60 000 per annum. I do believe MTN, Telkom and Cell C will provide a much better service than Vodacom at this point in time, and will gladly assist me when requesting changes. I also believe they will not blatantly lie just to make a sale

I called on the 30/05/2023 and informed my internet fibre line wa out.The lady tried to reboot from her side but nothing came on and then she said it could be due to power outage in my area and wait for few hours it will come on. I waited until the evening and nothing came on. I called again in the evening and was advised someone will call me in the morning to resolve the issue. No call next morning 31/05/2023 and so I called Vodacom myself. There I was told they will escalate the matter, and someone will contact me and gave me the technician's name and he will contact me. Still nothing. I called again later in the day to get feedback and was informed to wait 48hrs as per SLA agreement, by the 01/06/2023 I should be contacted. Waited the entire day of the 01/06/2023 and no one contacted me. Called on the 02/06/2023 and again was advised they will escalate and get the technician to contact me. Nothing more they can do from their side. And now the SLA is not 48hrs by 72hrs. Imagine we are working from home and must wait 72hrs to attend to our business with no internet. ABSOLUTELY RIDICULOUS, PATHETIC SERVICE. I was with Telkom and did not have such issues. Vodacom staff come to your door and promise you the best service but when its time to provide the service it is disgusting. If clients don't pay, they can you quick and don't give 72hrs to pay. But when they must give service, you must wait 72hrs. No consideration of how much you lose out!

On the 7th may there was sim swap that was done on my number, im talking about my life time number and when I call vodacom they told me they cannot give me the info because the sim card doesnt belong to me im just a subscriber which I was not told when I converted my number to contract with numobile

I wanted to open a case of fraud and I was told I must bring a proof that the sim swap it was done and still I didnt get help from vodacom. My surprise how can vodacom allow sim swap be done when they see im the one using it and the contract still active, as we speak im paying for contract I dont have due to numobile attitude, they gave me an attitude without explaining to me what happened to my sim card, they even dropped the phone on me

My fibre internet line is off. Called and got a reference number. No further assistance. Called again later in the afternoon and was advised it was escalated and will be called the next morning to resolve. No calls next morning so I called in again. Was informed it has been escalated and they sent the person an urgent email to contact me. 6hrs still no feedback. Call again and was informed they escalated again. How pathetic service. If we dont pay they cut the service very quick. But when they give [censored] service then you must wait. Too now no help. Disgusting service from Vodacom. I was on Telkom and regret moving over to Vodacom. They come to your door and promise you alot but when its time to give service they are useless

On Monday 15 May 2023 my fibre line went down. A call was logged with Vodacom: SR [protected].
This is the events as it unfolded till today:
Tuesday: Phoned the helpdesk on 082 1904, trouble shoot router and Vooma device, resetting it, etc. No resolution. They will look into it.
Wednesday: Phoned again, reset the device, no resolution. A technician will come tonight or the next morning to resolve the issue.
Thursday: Phoned again the afternoon, nobody pitched and the consultant said I must send a reminder email the next morning for them to action the next day.
Friday: Send reminder mail to the consultant, he replied back and we wait. Phoned later the afternoon, another consultant helped, to find out the following:

- call was closed on Wednesday, with a note that the service was restored.
- another note from yesterday - that there was a system outage.
Here I'm waiting for a service that is off-line since Monday, hoping that someone will respond to it, but they are lying on the system and closing the calls.
"This is a problem that is being experienced by the department" - the feedback I'm given by the consultant today.
Is this what premium service means to Vodacom? Please close my contract, there are service providers that wants to provide a service, if you can't service your customers appropriately.

2022/06/02 4:20 PM

Good day

Please, in future do not send emails with automatic replys.

I would appreciate a call in this difficult period.

I have made a cash payment, attached is proof thereof.

I, Manoj Premlal Singh Identity number [protected] hereby request that Voadacom cancell all stop orders. PLEASE DO NOT DEBIT MY ACCOUNT WITH A STOP ORDER OR DEBIT ORDER FROM THIS ACCOUNT Details are as follows:

BUSSINESS CURRECT ACCOUNT NUMBER: [protected]

In future, I will make cash payments.

My account is currently inactive due to lack of cash flow.

Thank you.

Manoj Singh

[protected]

Had vodacom number for 20yrs now all of a sudden on thursday 12 march @13h02 got n sms from vodacom informing me that they received simswap request I should call the 082 135 number before 15h00 if suspecting any fraud activities tried to call the number but I couldn't get through for n hour to 2hours, later that evening tried to call the number again until ran out of airtime on my telkom number, friday 13 around 9 went straight to vodacom outlet to alert them cos that time my number was no longer in use, they told me number has been ported to cell c, I called that number again from my landlines @ work finally got through, was told that number indeed ported but then they will stop the porting to cell c, I should then do a simswap after 3 days, after 3 days did simswap @ their voda outlet nd the guy managed to do the sim swap he then informed me that should insert it after 5 hours, I did that but number still not working, went to another voda outlet in cape town wharf mall, was told that the number has been deleted from voda am no longer vodacom customer I should go check with cell c and ask them to do simswap, I went there nd was told that should they do the sim will b forced to remain with cell c for 3 months nd was told to go back to vodacom to tell them to assist me, in that vodacom outlet they stick to their, story that am no longer their client I should lodge a formal complain with cell c, frustrated s I am evn now my problem haven't been resolved instead was told to go to vodacom head office in midrand with n affidavit maybe will b assisted😡

On the 17th of April money was debited in my account an amount above what my agreement with vodacom was called vodacom was advice my plan was changed n without my knowledge ask for the call I had with your agent they said it will b sent to the closest vodacom shop till today it still not sent call again on the 20th was advice the call was never actioned call on the 28 told my money will b refunded with 3working day which didn't happen called on the 13 was again advise call log I ask for will be at the closest vodacom come which did not happen Mawaka the supervisor said he will call me back which also did not happen promised money will be in my account today which did not happen called again on ton spoke to Jackson in customer care supervisor who promise the will call me back at 5:00 hrs today with the resolution to my query which has also did not happen not sure who to turn to since no one seems to know what is happening at vodacom

Unauthorized Money debited

I have had nothing but problems with Vodacom over the last 4/5 months.

It started in December when I needed to relocate my line, and I kept calling to make sure everything was on track because my Fibre is important as I need it for work... everyone told me it will be setup and ready for me.

Come end January when I relocated to my new home, I had still heard NOTHING about the installation, so I had to phone who knows how many times, just to be told that the infrastructure they put me on was not in the area as yet and would only be done end of May (I can't wait that long) 2 weeks of back and forth and 2 weeks of being unable to work with 2 weeks of a salary lost (I work an a no work no pay basis). They finally come and install my line in the middle of February.

March my fibre line keeps dropping and the signal is absolutely horrid.

End April, the charge me more than double, just to find out the charged me for a line that was supposed to be closed for a place I am not even living in anymore (PS it costs more than my current line) so they charged me for my current line and the old one.

I had a ticket logged on 29 April and was told 24/48 to resolve the matter. No one has contacted me back... I have had to phone back EVERY SINGLE TIME to follow up. One of the agents in the midst of all this told me to wait 7 days from the day the ticket was done. I have been told 4/5 times that it has been escalated and NO ONE has escalated the issue.

After 10 days, I STILL HAD NO FEEDBACK, and when I called I was told the same thing.. it will be escalated and you will get a call back. I was told to wait another 24hours for feedback.

In this time I have had missed debit order accumulating bank rejection charges, penalty fees with various service providers because I was unable to pay due to Vodacom's mess up.

This is ridiculous and it's a shame because I have NEVER had such POOR service in my LIFE!

It has now been 15/16 days and I have still heard nothing from anyone.

I sent emails to request that the legal collection investigate whether I was not double charged for the non payment of my son's cellphone account that was registered under my name while he was still a student. I settled the outstanding amount and a year later I received another notification threatening on the same issue. I asked my son to make arrangements for the payment as he was working and he did and eventually settled that amount. Later on I received another notification threatening on the same issue that I will be blacklisted and my own contract will be terminated if I don't pay within the specified days. I contacted the Collectors and explained that I had settled previously and they told me that Vodacom sent them that I was still owing and so I need to pay or else face the blacklisting and closure of my cellphone account. I settled again and decided to write to Vodacom legal requesting that they should investigate the possibility of me being double/triple charged but haven't received anything from them. I sent emails on the 5th, 19th December 2022, 12th January, 21 March 2023, but I haven't received any response from them.

I have a contract with vodacom have done a upgrade for a tv and a sim card with data the sim card was deliver but with no tv I have cancel because I did not know what was happening I called vodacom to find out I was told that on delivery simcard there was a vouchar inside the pacage where I could go get the tv on a designated store where when I received a call before delivery I was not told that so my order was canceled the agent told me it will take 3 days for the order to be back to vodacom then I can do the upgrade from the beguining today is my 3 day I am loguing in to re do the upgrade as I was told and it shows I have a upgrade alredy and the special that I wanted to take is no longer online what is going on? Is this the service youll give to a customer that paying? It is very sad the way youll work no care for the customer what so ever first of all since I was not explain on the voucher coming together with a sim on delivery I was suppose to get my delivery again not wait for 3 days then when I want to order the promotion is no longer available and it shows that I have done upgrade alredy need an explanation asap or I am taking this meter far

I have been without internet from last week Tuesday the 02/05/2023 and have been calling the vodacom fiber call center from the date above and till today the 10/05/2023 still have not had any help being reconnected, all I have been told is the matter is escalated. I have requested to speak to a manager and have been told that the manager will call me back.

Good day, I have sent 3 mails now to your Vodacom Customer Service e-mail without getting a response. Monday 8 May I spoke to your call centre about an Entertainment charge that I have not authorised which is going onto my account. Latita Mxhanga said all she can do is stop all 3rd party subscriptions. I would like to understand how Vodacom allows these charges without my consent and I also want confirmation that these charges have stopped since Latita put a hold on it. I asked her for the manager Nosi's e-mail address and was told she can't give it to me I have to contact Customer Service (off course no one responds though)

Secondly a few months back I was phoned by Vodacom and offered a great deal that for a mere Extra R10 per month I can upgrade to the 3Gig anytime data contract from the 1Gig I originally had. I gladly accepted. Subsequently my amount increased by about R200 per month, not at all what I was promised.

I will appreciate that should Vodacom Value their clients, that someone please contact me in this regard urgently as I want to avoid any further unauthorised amounts on my account (not part of my contract agreed with Vodacom)

Any further unauthorised charges after I spoke to Latita on 8 May and contacting your customer service e-mail will not be my problem but that of Vodacom! Not that the charges before that are my problem either as I did not authorise these and no one can tell me what it is for.

Regards

Pauline Geldenhuis Jones

[protected]