Vodacom

IN RE PIETER LABUSCHAGNE COMPLAINT

I Pieter Labuschagne herewith submit the following formal complaint.

During January 2022 I upgraded my Vodacom contract, I was asked if I wished to add insurance on the contract and I declined as at the time I could not afford the additional benefit.

During February 2023 I received sms correspondence from Vodacom stating that I can upgrade my Vodacom insurance cover. I immediately phoned Vodacom to confirm that this is not a scam, and was informed that I do indeed have insurance on my phone. I then explained to the agent that my phone was stolen in 31 July 2022, and because I was under the impression that I do not have insurance, (as I opted not to have insurance, and it was canceled but I ended up being billed, which seems like fraud,). I never took the matter further, only to find out couple weeks ago that I in fact do have insurance, and that I have been paying it dutiful since commissioning of the contract. I have been a loyal customer at Vodacom for over 10 years.

My claim regarding my stolen phone was subsequently submitted and rejected by FINRITE as I did not timeously submit the claim. I feel that I have not been treated fairly by the insurer as under the circumstances of this matter I was not aware of the terms and conditions or the claims process and was not aware that I have insurance cover. The special circumstances clearly indicate that I could not have been reasonably expected to submit a claim any sooner then I did, and I would like FINRITE to properly investigate this complaint and to revert to me because I am not at fault for failing to submit the claim timeously, either FINRITE is at fault for not properly and fairly considering the circumstances in this matter, or alternatively Vodacom is at fault and must be held liable for my damages.

I herewith request that FINRITE investigate this complaint and revert to me in terms of your company complaints procedure.

I trust that you shall find the above in order.

Regards,

PH Labuschagne

[protected]

[protected]@gmail.com

Vodacom signal.
The Vodacom signal is letting us down seriously. I have a couple of Vodacom contracts which is becoming worthless as result of the poor connectivity. I keep on paying for something that I cannot use.
Especially during the evenings data streaming devises just hang and can't work properly. This is not loadshedding related.
During load shedding there is almost no signal at all.
During daytime we cannot make proper voice calls. Sometimes we find success via WhatsApp calls.

Good day

As per my previous email.Rep:002EXaJ05N2NP1Q6. Months before I emigrated to the Netherlands, I paid off my contract cancellation fee on [protected].

The contract cancellation amount of R3 694.52 was paid on the 26th of March 2022 however R321 was still deducted from my account until I noticed it in January 2023 and put a stop order on it.

I have emailed and called the payments centre but to avail.

Please investigate this matter.

C. Steyn

I bought 2 devices online at Vodacom. Send 1 device back with courier service. I tracked the parcel and it was received back at Vodacom. Now it is emails and phone calls back and forth but no one who can assist me with my refund. They have my device and my money!

Order placed: 12 March 2023

Order received: 13 March 2023

Order number: [protected]

Waybill number: COL19002637

My contact number: [protected]

I would not recommend Vodacom Fibre to anybody, This is one way of Vodacom sucking us dry because the Fibre Department is useless and the cost of data to say the least.

Relocation of Fibre is the most pythetic way of dealing with Vodacom, Phone 4/5 times day and it just keeps getting escalted ... 2 weeks later and still no fibre because we are dealing with ppl that just answer phones all day and no idea of what frustration really is.

One way to take my hard earned money and not deliver a service. It is really shocking,

No further comments needed ...

Received a call from vodacom these people says they are from vodacom saying that my number is being shared with someone else (Khumalo).

After I spoked with them they have block my cellphone don't have acces to coming calls and outgoing calls.

[protected]

Just worried whether have to change to another sim card all my accounts are being registered with the same number.

On October 2022 I took a Home Internet Nokia LTE fibre at Blue Route Vodacom Cape Town it never worked and the staff at Blue Route came to test it in my house they declared it doesn’t work then they took it back to the store. Since then Vodacom is deducting more than R600 from my account for a service I don’t get, The management at Blue Route tried to help me cancel the contract on January by calling customer services from wherever.

Up to date Vodacom is still deducting more than R600 and I have tried to get help at Blue Route staff last week again they promised to call me back up until now nothing has helped me

Vodacom’s cancellation customer line also doesn’t help . I am an unhappy customer this is not fair and it constitutes unlawfulness

There’s no regard for customer satisfaction at Vodacom all what is important is to build wealth

I switched over my internet to Vodacom a month ago. This was done because people told me that their service is great and tariffs competitive.

My contract started on 01 March. My internet went off on Sonday night and I reported the fault on Monday morning. Myself as well as my wife works from home.

It is now Wednesday afternoon and I am still without the internet. We have phoned them numerous times and everybody promises to escalate the problem.

This is some of the worst service that I have ever experienced. According to them Vumatel is responsible for the fault and they have apparently contacted Vumatel to sort out the problem. We were promised by Vodacom that Vumatel will attend to it.

We have now been without internet for three days.

Last month I went there to ask about PayJoy they said it no longer available, then I went to Vodacom shop at Ghandi I got helped there. Today I went there to ask about my contract cellphone which vodacom didn't debit the money for then the lady said I must wait until they debit there's nothing they can do. Really if all your shops are like this.

2nd incident date : 02/04/23 9:50 am

Signed up for fiber through vodacom it took almost 2 and a half weeks for the router to get delivered as Ram delivery service kept trying to deliver to my business after 8pm.

When I finally received the router my i sim card for the interim device was not activated called every 2nd day for a week and got told that the sim is still not activated and no technician has accepted the job to come and install the fiber. After 1 whole week of been on the phone (each call almost 1 hour) still no sim activation everytime I ask for a te leader or Manger I'm put on hold and no one gets back to me.

Cannot even speak to anyone to cancel do now I'm just sitting with a useless router

For many years I was being charged a fee that I disputed with Vodacom. After untold calls, emails and contact with their fraud department, without success, I put a stop order on the debit order. I was handed over to their debt collectors and I still have a bad record on the credit bureau which is negatively impacting me.

Vodacom finally called me last year to advise that they had found that the billing was as a result of fraud and I had been billed over R200 per month for years.

I was promised that;

1) I would be refunded with interest.

2) The debt collectors would be called off.

3) The account arrears on my credit status with the credit bureau would be fixed.

It is still many months later and Vodacom have not kept their promise despite my sending constant emails.

I bought 30 gigs data from Vodacom on the first of this month ( March 2023). I am suppose to be getting 500MB daily for 30 days and 500MB night shift for 30 days. On Sunday the 26 I didn't receive my daily data, they allocated only the one for night shift. I called Vodacom, they apologized and gave me my data. Yesterday which was Monday they allocated me the data for both day and night. Today( Tuesday) they only gave me night shift data only, no dayshift again. I called Vodacom this morning around 7, they promised to come back to me. It's now 13:55 no one called me

I have been struggling with vodacom insurance for the last 4 weeks this is now my 5th week. I handed in a cellphone for repairs and was advised that the cellphone could not be fixed and will be sent to insurance. The claim was approved and I had to go and collect the cellphone from the vodacom store in parow centre cape town. They then advised that the claim form could not download and I could not receive a different cellphone. This was then referred to insurance and they coukd not download the claim. After several attempts of me calling the store and vodacom insurance this was never sorted and when I asked to speak to a team leader/manager/suoervisor they weren't in the office on that day. The next day I called still experiencing the same problem I coukd again not speak to a manager as they were in a meeting. I then contacted head office and emailed every email I could find on the internet with my problem. I then contacted insurance again and they advised that it was referred to their it department. A lady from head office called saying that it department is experiencing the same problem they will have to cancel the order and re-do it. This was on Thursday morning 23rd March. Up untill today nobody has been in contact with me. I tried calling insurance since this morning and I think they know my number now they not picking up. Eventually someone answered after trying whole day and she advised that I had to call the repair centre in canal walk for a quote. I then did this and the lady advised that the people in that department already left for the day. I do not know what to do anymore I have been calling nd calling and nobody seems to or can assist me

I took out a phone contract about a year ago with vodacom. Kept track of the amount I was paying and was happy that I was getting closer and closer to finishing it. I soon realized that I was partly scammed, the amount of R560 I thought I was paying each month for the phone was actually incorrect. Only R69.99 went towards the phone and the rest of the amount went to a data plan of 1GB 100mins costing R325 as well as R174.24 for insurance. I was utterly disappointed as this was not clearly stated to me during the purchase. The worst of it, when I called vodacom to cancel, they told me I could only cancel the insurance and not the data plan. How is it that the data plan cannot cancelled? And now I have to pay for a service I do not need until the end date of this contract. Such a shame, I am utterly disgusted by the world we will in today.

Still not sorted out after I received this email.

Sent: Friday, March 10, 2023 11:59 AM

To: [protected]@gmail.com

Subject: Ref:

Good day Johann Dinkelmann

We acknowledge receipt of your email.

As per our telephonic conversation on cell phone number [protected].

I have escalated the mater to the relevant department, requesting for the new line to be reactivated as the consultant did not clearly state that this was going to be a new line activated under your contract.

I have also mentioned that you would like the 071(5GB data line) to be migrated to the 50Gb Data.

Reference number: [protected] time scale for feed back is 5-7 working days.

COMIT/ELITE ([protected]) TAT is 48hours

I do not get service from your Supervisors I your Sales team
This is now a month since this started
Dominique phoned me for upgrades.
I upgraded 2 of my numbers
and was tot that I can not continue on the other numbers with the old plans
He must move me to the new plans (migrate)
Which I agree to but stated clearly a number of times that I di not want it upgraded.
Only to find out later that he upgraded those to sim only plans.
Phoned a number of times ti get this fixed
Emily Naidoo (Supervisor promised me she will sort this ou 2 weeks ago
Nothing happened and cant get hold of her again
Then spoke to Thobile also a supervisor also promised me that she will sort this out in 48 hrs
She will call me back
that was 10 days ago
Still nothing happened
It is now a month later and I am still not contacted or sorted out
I hope this complaint get to someone that can 1) Help me
2) Get the people invoved disciplined
My Experience (as a client of vodacom for more than 10 years) is the worst service I have ever experience even dealings with Government were resolved quicker and more efficient than this

On 9 March Vodacom sales contacted me and pitched a new data contract to me. I decided to take it. They did the customer details check - which I passed, obviously. I got it after the third attempt that RAM couriers tried to deliver it to me. (Thats terrible, but their driving skills when arriving at my place is way more concerning, to say the least. Also, when I encounter them on the roads, they are just a danger to society with their way of driving.)

The 2 main problems are:

- There is not a tiny bit of information on how to connect the new sim card on my mobile wifi device to the internet, which I know how, but I did it two years ago, so I could do with some tiny piece of info on the process. There is nothing - at all, nowhere. Not even included with the sim card packaging.

- So, then I phone Vodacom Customer service on 23 March 2023 @ 08h52, And Kgosi - with a terrible attitude - cannot get me verified on the Vodacom system. Then someone else from customer service phoned me 10 minutes later and also cannot get me verified on the system and slams the phone down while I'm still asking question on how this validation system is working. This is not customer service; this is absolutely just showing up at work to get a paycheck.

Now my concern is: I can be verified when you want me to give you my money, but you cannot verify me when I need YOUR help, and they don't even try to help me from their side. How is this working?

[edited]

Hi,

My name is [edited]. Agent calls me telling me i am due for an upgrade...which i am aware of and was going to do it when the contract expires 1st May. Get an sms later to say my contract has been upgraded. Who gave this agent the right to upgrade my contract and without my consent with Ref [protected]. Called in to Vodacom and confirmed my contract has been upgraded...WTH. I would like this reversed immediately and my current contract run its term until 1st May 2023. I would like this sorted and i want feedback please telephonically of what's happening with this issue.

Hi! I need to lay a complain about p40 huawei phone, that was taken to uLundi vodacom shop for repair last year April 2022 .Till today i didn't get it back, i've been trying to call them but nothing clear about when am i going to get my phone back. They only gave me claim number CLM4378059

Below i have attached statement showing i upgraded from p40 huawei after damage to huawei p50.

I applied for a 250g for 24 months for 249. The guy a the shop gave me 250g for 299 over 36 months. To cancel the contract has been a hustle and the people from customer dnt help. The area manager amkelani is aware of my problem but since promised to call me back.she has nt called back that was in February 14. Lindiwe marseko is also not getting back to me. The sim is at a vodacom shop in Middelburg midwater as i had a problem with the router. Juaner the shop manager is also aware.