Vodacom

I called on the 30/05/2023 and informed my internet fibre line wa out.The lady tried to reboot from her side but nothing came on and then she said it could be due to power outage in my area and wait for few hours it will come on. I waited until the evening and nothing came on. I called again in the evening and was advised someone will call me in the morning to resolve the issue. No call next morning 31/05/2023 and so I called Vodacom myself. There I was told they will escalate the matter, and someone will contact me and gave me the technician's name and he will contact me. Still nothing. I called again later in the day to get feedback and was informed to wait 48hrs as per SLA agreement, by the 01/06/2023 I should be contacted. Waited the entire day of the 01/06/2023 and no one contacted me. Called on the 02/06/2023 and again was advised they will escalate and get the technician to contact me. Nothing more they can do from their side. And now the SLA is not 48hrs by 72hrs. Imagine we are working from home and must wait 72hrs to attend to our business with no internet. ABSOLUTELY RIDICULOUS, PATHETIC SERVICE. I was with Telkom and did not have such issues. Vodacom staff come to your door and promise you the best service but when its time to provide the service it is disgusting. If clients don't pay, they can you quick and don't give 72hrs to pay. But when they must give service, you must wait 72hrs. No consideration of how much you lose out!

On the 7th may there was sim swap that was done on my number, im talking about my life time number and when I call vodacom they told me they cannot give me the info because the sim card doesnt belong to me im just a subscriber which I was not told when I converted my number to contract with numobile

I wanted to open a case of fraud and I was told I must bring a proof that the sim swap it was done and still I didnt get help from vodacom. My surprise how can vodacom allow sim swap be done when they see im the one using it and the contract still active, as we speak im paying for contract I dont have due to numobile attitude, they gave me an attitude without explaining to me what happened to my sim card, they even dropped the phone on me

My fibre internet line is off. Called and got a reference number. No further assistance. Called again later in the afternoon and was advised it was escalated and will be called the next morning to resolve. No calls next morning so I called in again. Was informed it has been escalated and they sent the person an urgent email to contact me. 6hrs still no feedback. Call again and was informed they escalated again. How pathetic service. If we dont pay they cut the service very quick. But when they give [censored] service then you must wait. Too now no help. Disgusting service from Vodacom. I was on Telkom and regret moving over to Vodacom. They come to your door and promise you alot but when its time to give service they are useless

On Monday 15 May 2023 my fibre line went down. A call was logged with Vodacom: SR [protected].
This is the events as it unfolded till today:
Tuesday: Phoned the helpdesk on 082 1904, trouble shoot router and Vooma device, resetting it, etc. No resolution. They will look into it.
Wednesday: Phoned again, reset the device, no resolution. A technician will come tonight or the next morning to resolve the issue.
Thursday: Phoned again the afternoon, nobody pitched and the consultant said I must send a reminder email the next morning for them to action the next day.
Friday: Send reminder mail to the consultant, he replied back and we wait. Phoned later the afternoon, another consultant helped, to find out the following:

- call was closed on Wednesday, with a note that the service was restored.
- another note from yesterday - that there was a system outage.
Here I'm waiting for a service that is off-line since Monday, hoping that someone will respond to it, but they are lying on the system and closing the calls.
"This is a problem that is being experienced by the department" - the feedback I'm given by the consultant today.
Is this what premium service means to Vodacom? Please close my contract, there are service providers that wants to provide a service, if you can't service your customers appropriately.

2022/06/02 4:20 PM

Good day

Please, in future do not send emails with automatic replys.

I would appreciate a call in this difficult period.

I have made a cash payment, attached is proof thereof.

I, Manoj Premlal Singh Identity number [protected] hereby request that Voadacom cancell all stop orders. PLEASE DO NOT DEBIT MY ACCOUNT WITH A STOP ORDER OR DEBIT ORDER FROM THIS ACCOUNT Details are as follows:

BUSSINESS CURRECT ACCOUNT NUMBER: [protected]

In future, I will make cash payments.

My account is currently inactive due to lack of cash flow.

Thank you.

Manoj Singh

[protected]

Had vodacom number for 20yrs now all of a sudden on thursday 12 march @13h02 got n sms from vodacom informing me that they received simswap request I should call the 082 135 number before 15h00 if suspecting any fraud activities tried to call the number but I couldn't get through for n hour to 2hours, later that evening tried to call the number again until ran out of airtime on my telkom number, friday 13 around 9 went straight to vodacom outlet to alert them cos that time my number was no longer in use, they told me number has been ported to cell c, I called that number again from my landlines @ work finally got through, was told that number indeed ported but then they will stop the porting to cell c, I should then do a simswap after 3 days, after 3 days did simswap @ their voda outlet nd the guy managed to do the sim swap he then informed me that should insert it after 5 hours, I did that but number still not working, went to another voda outlet in cape town wharf mall, was told that the number has been deleted from voda am no longer vodacom customer I should go check with cell c and ask them to do simswap, I went there nd was told that should they do the sim will b forced to remain with cell c for 3 months nd was told to go back to vodacom to tell them to assist me, in that vodacom outlet they stick to their, story that am no longer their client I should lodge a formal complain with cell c, frustrated s I am evn now my problem haven't been resolved instead was told to go to vodacom head office in midrand with n affidavit maybe will b assisted😡

On the 17th of April money was debited in my account an amount above what my agreement with vodacom was called vodacom was advice my plan was changed n without my knowledge ask for the call I had with your agent they said it will b sent to the closest vodacom shop till today it still not sent call again on the 20th was advice the call was never actioned call on the 28 told my money will b refunded with 3working day which didn't happen called on the 13 was again advise call log I ask for will be at the closest vodacom come which did not happen Mawaka the supervisor said he will call me back which also did not happen promised money will be in my account today which did not happen called again on ton spoke to Jackson in customer care supervisor who promise the will call me back at 5:00 hrs today with the resolution to my query which has also did not happen not sure who to turn to since no one seems to know what is happening at vodacom

Unauthorized Money debited

I have had nothing but problems with Vodacom over the last 4/5 months.

It started in December when I needed to relocate my line, and I kept calling to make sure everything was on track because my Fibre is important as I need it for work... everyone told me it will be setup and ready for me.

Come end January when I relocated to my new home, I had still heard NOTHING about the installation, so I had to phone who knows how many times, just to be told that the infrastructure they put me on was not in the area as yet and would only be done end of May (I can't wait that long) 2 weeks of back and forth and 2 weeks of being unable to work with 2 weeks of a salary lost (I work an a no work no pay basis). They finally come and install my line in the middle of February.

March my fibre line keeps dropping and the signal is absolutely horrid.

End April, the charge me more than double, just to find out the charged me for a line that was supposed to be closed for a place I am not even living in anymore (PS it costs more than my current line) so they charged me for my current line and the old one.

I had a ticket logged on 29 April and was told 24/48 to resolve the matter. No one has contacted me back... I have had to phone back EVERY SINGLE TIME to follow up. One of the agents in the midst of all this told me to wait 7 days from the day the ticket was done. I have been told 4/5 times that it has been escalated and NO ONE has escalated the issue.

After 10 days, I STILL HAD NO FEEDBACK, and when I called I was told the same thing.. it will be escalated and you will get a call back. I was told to wait another 24hours for feedback.

In this time I have had missed debit order accumulating bank rejection charges, penalty fees with various service providers because I was unable to pay due to Vodacom's mess up.

This is ridiculous and it's a shame because I have NEVER had such POOR service in my LIFE!

It has now been 15/16 days and I have still heard nothing from anyone.

I sent emails to request that the legal collection investigate whether I was not double charged for the non payment of my son's cellphone account that was registered under my name while he was still a student. I settled the outstanding amount and a year later I received another notification threatening on the same issue. I asked my son to make arrangements for the payment as he was working and he did and eventually settled that amount. Later on I received another notification threatening on the same issue that I will be blacklisted and my own contract will be terminated if I don't pay within the specified days. I contacted the Collectors and explained that I had settled previously and they told me that Vodacom sent them that I was still owing and so I need to pay or else face the blacklisting and closure of my cellphone account. I settled again and decided to write to Vodacom legal requesting that they should investigate the possibility of me being double/triple charged but haven't received anything from them. I sent emails on the 5th, 19th December 2022, 12th January, 21 March 2023, but I haven't received any response from them.

I have a contract with vodacom have done a upgrade for a tv and a sim card with data the sim card was deliver but with no tv I have cancel because I did not know what was happening I called vodacom to find out I was told that on delivery simcard there was a vouchar inside the pacage where I could go get the tv on a designated store where when I received a call before delivery I was not told that so my order was canceled the agent told me it will take 3 days for the order to be back to vodacom then I can do the upgrade from the beguining today is my 3 day I am loguing in to re do the upgrade as I was told and it shows I have a upgrade alredy and the special that I wanted to take is no longer online what is going on? Is this the service youll give to a customer that paying? It is very sad the way youll work no care for the customer what so ever first of all since I was not explain on the voucher coming together with a sim on delivery I was suppose to get my delivery again not wait for 3 days then when I want to order the promotion is no longer available and it shows that I have done upgrade alredy need an explanation asap or I am taking this meter far

I have been without internet from last week Tuesday the 02/05/2023 and have been calling the vodacom fiber call center from the date above and till today the 10/05/2023 still have not had any help being reconnected, all I have been told is the matter is escalated. I have requested to speak to a manager and have been told that the manager will call me back.

Good day, I have sent 3 mails now to your Vodacom Customer Service e-mail without getting a response. Monday 8 May I spoke to your call centre about an Entertainment charge that I have not authorised which is going onto my account. Latita Mxhanga said all she can do is stop all 3rd party subscriptions. I would like to understand how Vodacom allows these charges without my consent and I also want confirmation that these charges have stopped since Latita put a hold on it. I asked her for the manager Nosi's e-mail address and was told she can't give it to me I have to contact Customer Service (off course no one responds though)

Secondly a few months back I was phoned by Vodacom and offered a great deal that for a mere Extra R10 per month I can upgrade to the 3Gig anytime data contract from the 1Gig I originally had. I gladly accepted. Subsequently my amount increased by about R200 per month, not at all what I was promised.

I will appreciate that should Vodacom Value their clients, that someone please contact me in this regard urgently as I want to avoid any further unauthorised amounts on my account (not part of my contract agreed with Vodacom)

Any further unauthorised charges after I spoke to Latita on 8 May and contacting your customer service e-mail will not be my problem but that of Vodacom! Not that the charges before that are my problem either as I did not authorise these and no one can tell me what it is for.

Regards

Pauline Geldenhuis Jones

[protected]

COMPLAINT SEND TO ICASA:

Vodacom called me around 22nd of December 2022 to ask for a new laptop contract which seems to be an excellent product and the call centre agent confirmed it is worth very much and therefore the deal Vodacom offer is excellent. I accepted and the laptop was delivered on 29/12/2022. I opened the laptop on the 2nd of January 2023 and saw that it was not what I expected and decided to call Vodacom to cancel the contract and ask for collection of the laptop.

I was not in town and ask them to speak to my fiance on when the collection can be done.

On Monday, 09/01/2023 10:54 my fiance received a sms : Your collection reference number is 1-CQO3BT31U etc.

Your RAM reference number is V2P0180879 to track your collection.

When RAM came to collect the laptop, my fiance was not home but the RAM courier person called and confirmed that he will come the following day, 10/01/2023 but it did not happen. We called again and only on the 17th of January 2023, RAM came to collect the laptop at her work address, 106 Dr Nelson Mandela Drive, Lichtenburg, 2740. Collection number: COL17304276.

We accepted that everything was in order and Vodacom will cancel the contract from inception date (as they confirmed telephonically when I called them in January 2023). In March 2023 I had to upload my statements for January 2023 and February 2023 for work purposes when I realised that I have been billed and paid for the Laptop that I returned. I called on 21 March 2023 as well as 18 April 2023 to try and sort out this mess. Everytime I called, the call centre agent confirmed that no collection received and no laptop... no track of anything. On 18/04/2023 we spoke to Alungile and she confirmed that she can see the collection number as well as the RAM reference number and she will escalate the cancellation and make sure that he contract and refund is done.

Well, to our surprise it did not happen and when I called them last week, they again confirmed that no track of any calls, collections, refunds etc.

Please try and assist us with this matter.

Kind regards,

Mr FJ Ludick

I got a call to update my packages
My contracts shot up sky high
When they called they said the contact will be x amount I said okay but what they forget to mention is that’s only the data not the handset included.
I have been fighting to get the contracts reverted back to what they weee as I feel the calls were cheats.
I also have had intermittent and some days no fibre this mess has been ongoing for 5 months.
I have also asked for a refund as I have proof that on your side it said connected yet we were not and I urge to go and see how many calls I logged and how many complaints I put through in 5 months.
Vodacom I feel cheated and stolen from

Vodacom has been debating from my FNB account all along but on the 25 April 2023, they decided to debit from my old account and I had to reverse the payment. I then called Vodacom on the 28t April and asked that they use the correct account which is FNB, the consultant promised that the debit would go off from my FNB account on the 2nd May 2023, which never happend. Now I received a bill that is more than I can afford to pay for end of May, this is making me very angry as I had never instructed Vodacom to use my old account and I also took the initiative to correct the issue by calling and I was still not assisted as the debit still did not go off, and now I have to pay for a fault that was caused by Vodacom. I feel like I am being defrauded.

I bought two devices online at Vodacom. Send one device back with courier service. I tracked the parcel and it was received back at Vodacom. Now it is emails and phone calls back and forth but no one who can assist me with my refund. They have my device and my money!

I am not a happy client of Vodacom at this stage.

On my app it shows query resolved,but the refund is not paid into my account? So I wonder where is the money?

Internet not working for 11 days

2 service requests logged

REF: SR230502-067119

REF: SR230424-047944

No phone calls rec after info sent

No emails responded to

082 1904 is the help line not providing assistance

3 different personnel approached

renedittrhema.[protected]@vcontractor.co.za

zahida.[protected]@vcontractor.co.za

greg.[protected]@vcontractor.co.za

---------- Forwarded message ---------

From: Melanie Mitchley

Date: Tue, 02 May 2023, 21:56

Subject: Fwd: Ryan Randall - Number: [protected]

To:

Please advise

---------- Forwarded message ---------

From: Melanie Mitchley

Date: Tue, 02 May 2023, 20:14

Subject: Fwd: Ryan Randall - Number: [protected]

To:

Cc:

Hi Customer care

After numerous attempts in trying to get someone to assist us, we now have to resort to desperate emails again.

My husband has purchased this 5g Nokia gateway router via an on line application, added to his existing contract in February 2023. To date we still await someone to assist us.

My husband is hearing impaired and on the many occasions via your "support" department we get no assistance and just plain frustration from your consultants and is absolutely unacceptable. We get transferred from pillar to post, then get cut off. I am sure we are not the only ones that have a truly hard time in this regard, and I understand that calls are on the influx with Loadshedding etc. But this behavior is just not warranted.

As per email below, nothing has been done. We have yet to have a response from anyone at Vodacom.

We now at our wits end. We have a home wifi that we paying for and the only device that can connect is our mibox. Our phones and laptops do not connect. If, on the one or two occassions it does connect, it's for about 2 or 3 days, and that is just my phone. My husband phone and our laptops do not at all. An area coverage was checked and on my phone the signal is excellent, but no internet is picked up.

We have done a sim swop, we have moved the router everywhere in the house, from the top shelf to the windows. We went to the vodacom shops and they can't help us, and when we did get some leeway, they told us firstly they not allowed to accept the device as he made the application on line and we didn't have the original box but will take it in and send it off; AND we would not have internet for 7 to 10 working days without a replacement. This unfortunately cannot be accepted as my husband works from home.

We are truly very unhappy and very dissaponted as my husband has had his account for years and is very responsible with his account yet we get no response.

We have even spoken directly to Nokia to assist but they revert us back to VODACOM. See pics of conversation.

This is disgusting service and at the moment our only option would be to just stop payment. However that would ruin my husband's credit record and this is just not fair.

I urge a speedy response with some sort of resolution, by Friday the 5th May 2023. If this is not done we will be taking this forward legally.

If you please do call Ryan please note he is hard of hearing, you may call me or even conference call us both.

Please call urgently

Melanie [protected]

Ryan [protected]

---------- Forwarded message ---------

From: Ryan - Pro-Safe

Date: Thu, 23 Feb 2023, 10:43

Subject: Ryan Randall - Number: [protected]

To:

Cc:

Good day,

Please see attached details.

This home internet device / tower was received on 24th January 2023.

I had to contact Vodacom help services over the first three days to try get the device to work. It still didn’t work. Then all of a sudden, our phones connected to the device and we had no issues for roughly a week. It then stopped working again, our phones would not connect. It just keeps telling us that there’s “no internet access / connection.”

We visited your Pavilion store at the beginning of last week, and they were not able to resolve the problem. We advised them to test the SIM card in another tower, but they did not do this step. Instead they told us that the tower had to be sent in for assessments. We didn’t have the original packaging / box at the time and so they told us that they couldn’t accept it in for assessment. We were turned away.

We are still sitting with “no internet access / connection” issues.

This means that in the past month of having this device we’ve only had 1 week’s use.

Please could someone attend to this matter, and I need to ask for a refund for the past three weeks of having no internet access / connection.

You can contact me on [protected].

Thank-you.

Kind Regards,

Description: Ryan (2)

---------- Forwarded message ----------

From:

To: Ryan - Pro-Safe

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:39:48 +0200

Subject: Vodacom Customer Care Reply

Thank you for your email.

Remember - This is an auto response so please don't reply.

Kindly re-submit your e-mail to [protected]@vodacom.co.za and supply us with the cell phone number related to this query in order for a consultant to assist you.

Want to help yourself and skip the call-centre queue?

Visit the "Help me" section of the Vodacom website and get help and support online now to find:

Support information for your device

Easy to understand FAQ's relevant to your query or service

Instructional video content

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you,

Vodacom Customer Care

Find out more about 31050 Keyword SMS options

Contact Details

Vodacom 2016 Facebook Twitter Youtube LinkedIn

Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be unlawful. If therefore you have received this e-mail in error please notify the sender immediately and then delete it.

---------- Forwarded message ----------

From: Ryan - Pro-Safe

To:

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:37:17 +0200

Subject: Ryan Randall - Number: [protected]

Good day,

Please see attached details.

This home internet device / tower was received on 24th January 2023.

I had to contact Vodacom help services over the first three days to try get the device to work. It still didn’t work. Then all of a sudden, our phones connected to the device and we had no issues for roughly a week. It then stopped working again, our phones would not connect. It just keeps telling us that there’s “no internet access / connection.”

We visited your Pavilion store at the beginning of last week, and they were not able to resolve the problem. We advised them to test the SIM card in another tower, but they did not do this step. Instead they told us that the tower had to be sent in for assessments. We didn’t have the original packaging / box at the time and so they told us that they couldn’t accept it in for assessment. We were turned away.

We are still sitting with “no internet access / connection” issues.

This means that in the past month of having this device we’ve only had 1 week’s use.

Please could someone attend to this matter, and I need to ask for a refund for the past three weeks of having no internet access / connection.

Thank-you.

Kind Regards,

Description: Ryan (2)

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]

Sent: Monday, 16 January 2023 22:40

To: [protected]@pro-safe.co.za

Subject:

Dear Ryan, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

---------- Forwarded message ----------

From:

To: Ryan - Pro-Safe

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:39:48 +0200

Subject: Vodacom Customer Care Reply

Thank you for your email.

Remember - This is an auto response so please don't reply.

Kindly re-submit your e-mail to [protected]@vodacom.co.za and supply us with the cell phone number related to this query in order for a consultant to assist you.

Want to help yourself and skip the call-centre queue?

Visit the "Help me" section of the Vodacom website and get help and support online now to find:

Support information for your device

Easy to understand FAQ's relevant to your query or service

Instructional video content

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you,

Vodacom Customer Care

Find out more about 31050 Keyword SMS options

Contact Details

Vodacom 2016 Facebook Twitter Youtube LinkedIn

Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be unlawful. If therefore you have received this e-mail in error please notify the sender immediately and then delete it.

---------- Forwarded message ----------

From: Ryan - Pro-Safe

To:

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:37:17 +0200

Subject: Ryan Randall - Number: [protected]

Good day,

Please see attached details.

This home internet device / tower was received on 24th January 2023.

I had to contact Vodacom help services over the first three days to try get the device to work. It still didn’t work. Then all of a sudden, our phones connected to the device and we had no issues for roughly a week. It then stopped working again, our phones would not connect. It just keeps telling us that there’s “no internet access / connection.”

We visited your Pavilion store at the beginning of last week, and they were not able to resolve the problem. We advised them to test the SIM card in another tower, but they did not do this step. Instead they told us that the tower had to be sent in for assessments. We didn’t have the original packaging / box at the time and so they told us that they couldn’t accept it in for assessment. We were turned away.

We are still sitting with “no internet access / connection” issues.

This means that in the past month of having this device we’ve only had 1 week’s use.

Please could someone attend to this matter, and I need to ask for a refund for the past three weeks of having no internet access / connection.

Thank-you.

Kind Regards,

Description: Ryan (2)

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]

Sent: Monday, 16 January 2023 22:40

To: [protected]@pro-safe.co.za

Subject:

Dear Ryan, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

---------- Forwarded message ----------

From:

To: Ryan - Pro-Safe

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:39:48 +0200

Subject: Vodacom Customer Care Reply

Thank you for your email.

Remember - This is an auto response so please don't reply.

Kindly re-submit your e-mail to [protected]@vodacom.co.za and supply us with the cell phone number related to this query in order for a consultant to assist you.

Want to help yourself and skip the call-centre queue?

Visit the "Help me" section of the Vodacom website and get help and support online now to find:

Support information for your device

Easy to understand FAQ's relevant to your query or service

Instructional video content

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you,

Vodacom Customer Care

Find out more about 31050 Keyword SMS options

Contact Details

Vodacom 2016 Facebook Twitter Youtube LinkedIn

Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be unlawful. If therefore you have received this e-mail in error please notify the sender immediately and then delete it.

---------- Forwarded message ----------

From: Ryan - Pro-Safe

To:

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:37:17 +0200

Subject: Ryan Randall - Number: [protected]

Good day,

Please see attached details.

This home internet device / tower was received on 24th January 2023.

I had to contact Vodacom help services over the first three days to try get the device to work. It still didn’t work. Then all of a sudden, our phones connected to the device and we had no issues for roughly a week. It then stopped working again, our phones would not connect. It just keeps telling us that there’s “no internet access / connection.”

We visited your Pavilion store at the beginning of last week, and they were not able to resolve the problem. We advised them to test the SIM card in another tower, but they did not do this step. Instead they told us that the tower had to be sent in for assessments. We didn’t have the original packaging / box at the time and so they told us that they couldn’t accept it in for assessment. We were turned away.

We are still sitting with “no internet access / connection” issues.

This means that in the past month of having this device we’ve only had 1 week’s use.

Please could someone attend to this matter, and I need to ask for a refund for the past three weeks of having no internet access / connection.

Thank-you.

Kind Regards,

Description: Ryan (2)

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]

Sent: Monday, 16 January 2023 22:40

To: [protected]@pro-safe.co.za

Subject:

Dear Ryan, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

---------- Forwarded message ----------

From:

To: Ryan - Pro-Safe

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:39:48 +0200

Subject: Vodacom Customer Care Reply

Thank you for your email.

Remember - This is an auto response so please don't reply.

Kindly re-submit your e-mail to [protected]@vodacom.co.za and supply us with the cell phone number related to this query in order for a consultant to assist you.

Want to help yourself and skip the call-centre queue?

Visit the "Help me" section of the Vodacom website and get help and support online now to find:

Support information for your device

Easy to understand FAQ's relevant to your query or service

Instructional video content

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you,

Vodacom Customer Care

Find out more about 31050 Keyword SMS options

Contact Details

Vodacom 2016 Facebook Twitter Youtube LinkedIn

Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be unlawful. If therefore you have received this e-mail in error please notify the sender immediately and then delete it.

---------- Forwarded message ----------

From: Ryan - Pro-Safe

To:

Cc:

Bcc:

Date: Thu, 23 Feb 2023 10:37:17 +0200

Subject: Ryan Randall - Number: [protected]

Good day,

Please see attached details.

This home internet device / tower was received on 24th January 2023.

I had to contact Vodacom help services over the first three days to try get the device to work. It still didn’t work. Then all of a sudden, our phones connected to the device and we had no issues for roughly a week. It then stopped working again, our phones would not connect. It just keeps telling us that there’s “no internet access / connection.”

We visited your Pavilion store at the beginning of last week, and they were not able to resolve the problem. We advised them to test the SIM card in another tower, but they did not do this step. Instead they told us that the tower had to be sent in for assessments. We didn’t have the original packaging / box at the time and so they told us that they couldn’t accept it in for assessment. We were turned away.

We are still sitting with “no internet access / connection” issues.

This means that in the past month of having this device we’ve only had 1 week’s use.

Please could someone attend to this matter, and I need to ask for a refund for the past three weeks of having no internet access / connection.

Thank-you.

Kind Regards,

Description: Ryan (2)

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]

Sent: Monday, 16 January 2023 22:40

To: [protected]@pro-safe.co.za

Subject:

Dear Ryan, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

My number has been blocked and i have been to vodacom Qonce branch to explain my problem. They gave me a number to call and i could not get help because my number was blocked. I have tried to call customer care line but there are no options to reach through the consultants so that i can explain my problem. The phone number was a business contract that ended at the end of April 2023 and i wanted to transfer it to prepaid. I humbly request Vodacom to unblock and activate my number to prepaid. The number in question is [protected]. kind regards, Mapoo

On friday April 28th 16.35hrs, I was browsing the internet only to find out that I was forced redirected to a vodacom's advert called mdundo on which the advertisement autosubscribes my vodacom number into mdundo whose subscription fee is TZS 100 airtime per day. I called customer service and asked how comes I get subscribed from a service that I do not want to be subscribed to and my airtime is deducted without my consent and the answer I could get is that google is the one responsible, this is not the first time this is happening and I also hear most people complaining about their airtime being deducted. Today is when I finally understood what really is happening at first when such incident happended I called customer service and they told me I might have given someone my phone who then subscribed to mdundo but it is not true