Vodacom

Good Day

I am using this contact function because the 'Email us' and 'Chat to us' functions via the Vodacom App are not working.

I am writing about your Double Data offer, and I'm sure many of your confused subscribers are contemplating doing the same.

The 'Double Data' function on the Vodacome App advises one that -

"Selected Promo data bundles are available via the My Vodacom App".

My question is WHERE ?

Nowhere, not through the USSD *111# nor the Vodacom.App is this offer available.

I have called Customer Services only to be told that 'the consultant did not have the answer but would return my call 'within an hour to answer my query'. That was almost a week ago. He never called back.

I'm becoming frustrated with Vodacom and their misleading offers and the inability to receive a legitimate and believable answer, notwithstanding the inability to contact them besides making a phone call.

I'd appreciate a response, and of course, the ways and means to obtain my 'double data'.

Hello

Vodacom usually debited my Standard Bank cheque account on the 25th of every month since the early this year (around January/February).
Prior to that, a now defunct ABSA Cheque account was debited and I called earlier this year to change these debit order details.

My issue is as follows (please track all correspondence that I have made on the number [protected] in your call records as evidence):

1. On the 25th of July – Vodacom did not debit my Standard Bank cheque account.
2. I called 111 on 26 July to alert Vodacom that I was aware that no debit order had been processed against my account. There were more than enough funds available in the account to process the payment.
3. The agent that I spoke to confirmed that Vodacom would then debit my account on the 2nd of August
4. On the 2nd of August, while there were again enough funds in my cheque account, no debit order was processed.
5. I then called on the 3rd of August, when I realised that the debit order was still not charged against my Standard Bank cheque account
6. The agent that I spoke to, indicated that the debit order was processed successfully and I warned her that I did not see the amount being charged to my cheque account. Again, there were enough funds for the debit order to go through
7. I then called again in the evening of 5th August and came across a rude consultant (her name is Thuli) who was impatient and showed no interest in understanding my issue. She told me that Vodacom had tried debiting my ABSA account on the 1st of August. Please remember that, in my opening paragraph I indicated that I changed my debit order details much earlier on in the year. And for the past few months, Vodacom had correctly been debiting my Standard Bank Account.
8. The attempt to debit a non-existent ABSA account was confirmed by another agent with whom I spoke on Sunday, the 6th of August. I then indicated that I would make an EFT payment because I had lost faith in Vodacom’s efficiency in the debit order processes.
9. I duly made the payment (July debit order of R217.49) this morning, the 7th of August.
10. When I called accounts this morning, just before making the payment, I was told that a returned debit fee had been applied to my account and that I was now due to pay R634.98 (presumably the July and August debit orders, plus R200 RD charge)
11. I indicated to the agent that I wasn’t interested in paying the RD charge since, as outlined in my issue above, I had made all effort to rectify the issue which was, in the first place not my error. She told me that the issue would take 7 to 14 days to be addressed and that she would SMS me the service request number. To this moment, I have received no such SMS.
12. Since I have lost all confidence in the debit order process at Vodacom, I called cancellations to request a lump sum payment that I needed to make such that the two contracts continue to maturity but that the debit order arrangement is cancelled.
13. The agent asked me to call Accounts for such information.
14. I then called Accounts, and Accounts told me that I would have to call Cancellations department.
15. I indicated that I had already done so, but was redirected to Accounts.
16. The agent in Accounts, with whom I spoke hung up on our conversation for some reason and my issue was still unresolved.

This is what I now need from Vodacom:
1. I want the EFT payment of R217.49 which I made to Vodacom to be applied to my account; i.e. I33379910
2. I demand that the RD charge, and any negative impact that this might have on my credit score be removed immediately
3. I do not want Vodacom to continue debiting any of my bank accounts – whether active or defunct
4. I want Vodacom to keep my two lines open until each contract reaches its respective maturity date
5. I am therefore requesting someone from Vodacom – whether Accounts, Cancellations, Retentions or whoever else is responsible – to give me the lump sum amount that I should pay in lieu of all future debit orders that would have been taken from my account. I want to make a once-off payment immediately to avoid any further debit orders coming from my bank.

Regards,

BB Molete

Why is vodacom still in business?... Why do they have a call centre when no one answers and when they do they clueless, unhelpful, and have no true interest in your concern?... Why are vodacom clients only a number and not taken serious?. Why is there no direct number to speak to top managers to get things done? Why? Why? Why?

Must we just expect bad service?
Must we just be happy with it?
I have no faith in vodacom... My story if explained will make you hair stand on your back... Shocking!

My name is Heide-Mari. I did my application online for a contract for a Huawei P8 Lite the Smart Data 2GB. I've done it on the 15th July. I've received a email shortly that stated that a call centre agent will phone me in 24 hours. I had to phone them! After being on the line for about 10 minutes the agent asked me to rate him and I'm glad I didn't! So the 22nd of July I've sent the email with my ID copy and latest pay slip, only the 26th of July I've received an email yet again stating that a agent will phone me to advise me on my application... It's the 7th of August and I'm still waiting for the phone call! This is very unprofessional and I will find another vodacom store to help me. If not I can still go to MTN or CellC!

Good morning,
My name is John Lupton-Smith id [protected], ph [protected], vodacom no:unknown at this stage.
I was called by an agent offering me a nokia 3 DUEL SIM PHONE, I accepted and went thru a very long application process, it was eventually authorised and the package delivered to me on Friday. I live in a rural area and it is quite a process to receive courier parcels (I waited the entire day to meet them on Friday, then eventually drove another 70 kms to avoid waiting any longer)
When I tried to activate the phone and sim card on Saturday, I discovered:
1.Incorrect device, Nokia 3 single sim not duel sim as specifically discussed.
2. sim card not working, still not working today (3 days later)
After several emails and phone calls, their solution is for me to send it back and start the entire application again!
For me this means spending a day waiting for the courier, a week and many hours to re apply, then another day to wait for the courier and what is the chance of them getting it right next time, after specifically requesting a DUEL SIM?
I request that they activate my sim, and swap my handset for the correct one.
Please advise, this is not a good start to a new cell phone service provider!
Thank you.

To who it may concern,

I have recently upgraded with a package consisting of 1300 minutes and 6g which I happily agreed on. On the 1st August I checked up on my balance and only had 1200 minutes and 6gig.

I called through to customer care from 11h58am, only to be cut off, put through to another department cut off again, system slow, cut off etc and have still not been helped. I sent an email to customer care the same day, 3 days later and have still not recieved feedback or a call.

This is frustrating in that I have to follow up on a contract that is not correct as well as deal with an hour call and still not resolved.

Please can you someone call me back on this matter urgently!

 Regards
Colette
[protected]@gmail.com

ive spoken to multiple agents and supervisors regarding my acc and still have no service. legal does not want to open my line.

the last person who told me it would be open is Robin (supervisor Legal)
its been 3 days since then and i still have no service my frustrations have lead to a stage where i feel like im not being taken seriously.

i would like my compliant escalated to someone who is serious about customer service or id have to black ball the network to get their attention.
which i dont want to do but seems like the only way.

I am so frustrated and disappointed with you guys right now. In all my years with Vodacom, I have never experienced such.

I upgrade my rooter in June from 2gig data to 5 gig data, beginning of July the new router was not activated but the old one was still working and I was told the new one will be activated this month. It's now the 4th of August and still same problem. Please can you cancel this and take back the new router. I'll keep my old one.

Last month I upgraded my phone and I was promised R200 airtime and 1 gig of data, I received the airtime but I never received the data. Please may this be rectified ASAP.

Have a new contract with vodacom and it is a laptop, my agreement with vodacom is to pay R425 each month which i never miss. I decided for vodacom to Debit every month on the 28th of every month but i realise now that it has been debiting R 587.49. I couldn't get notifications due to the loss of my phone but trusted it as i had a contract that i finished with them, I need my money back. This is daylight robbery and will go seek legal advice if needs be. Philile Memela.

My Samsung S6 requires a software upgrade urgently. WeFix has requested a copy of my summary contract from Vodacom in order to go ahead with the upgrade. They requested this information has proof that my phone is still under warranty. Since I did not upgrade my contract at one of the Vodacom outlets I was unable to retrieve a proof of purchase with them. This was done directly with your Head Office hence I contacted them to request this information. Since the 19th July, I have made several calls to your customer care centre and to date there has not been anyone competent enough to forward the information requested. How difficult can it you be forward a letter with my name and surname, phone details, start and end date of my contract and the company registration number. When you do call back and ask for a team leader/manager, the call centre agent almost mocks you, but responding, sure with pleasure I will transfer you, yet they transfer straight into your rate servicing line. The service received from Vodacom over the past two years has become atrocious! I am at the end of my contract with them and have no reason to continue with them as my cell phone provider.

My Phone got lost so i did stop it, i did put in an assurance claim and also they phone me yesterday to say that the claim was approved and that i can go to any vodacom shop. they told me i can look for a phone up to R5000. and what ever exceeds the 5000 i must pay 10% there off. now they have so many excuses and say for every R1000 that the phone will be i need to pay 10% of every R1000. i dealt with 2 of vodacoms staff and they are verry verry rude and dont have any cust service and always make empty promises or should i say lies. vodacom disgust me and i've been with them over 10 years. sies. i dont even feel like going to get a new phone. disappointed disappointed.

02/08/2017-03/08/2017 I am due for an upgrade on my contract, there is a deal for a Samsung Galaxy S8+ which includes a Dex Docking station & keyboard & Samsung Galaxy A3 2017, Microsoft office 365 & educational voucher. I selected this deal, completed the process, received confirmation emails, only to find that the deal did not go through, I have tried online 4 times in total, phoned 3 times, only to get told there is no stock (online shows stock available), did the upgrade telephonically again, was promised delivery in 3 days, to find again today that the upgrade did not register on Vodacom & upon phoning this morning was told that the deal was discontinued yesterday, the consultant hung up on me & I checked online, the deal is still there? Vodacom, this is false advertising & I insist on this deal as I have 4 confirmation emails but no upgrade has gone through? I have been a loyal customer for many years & insist to be treated with the same level of loyalty.

My son has a samsung tablet which comes with 2GB of data. Over the past weekend from the 28th to the 31st July we went away to the Kruger and somehow that data was used and then started running into out of bundle rates. Unaware my son continued using the device and the bill is now sitting at R10550, which I cannot afford to come off my account. This is plain highway robbery!

First question is why does Vodacom allow this? Why is there no option anywhere that after the allocated data is used that it stops working?

A payment plan will need to be setup to pay this off as explained above, I cannot afford the whole amount to come off at once.

Account number: I0382714-5
Cellular number: [protected]
Invoice number: H0-4HPA1
Invoice date: 01/08/2017
Due date: 31/08/2017

The invoice is attached. Please can someone contact me to sort this out.

I was charged an ridiculous amount for data and could not afford to pay the account. I phoned to make a payment arrangement and the consultant confirmed she loaded the arrangement. I however received numerous electronic phone calls to pay the arrear account. After which I phoned again to confirm the payment arrangement and I was told it was loaded, but the phone calls continued. I then proceeded to pay most of the account as I had a feeling that Vodacom would ignore my plead, but I paid R82.22 short. Vodacom has now suspended my services. I then phoned to find out why Vodacom accepted my payment arrangement but suspended my services and I was told no such arrangement was made and Vodacom apparently did notify me. The consultants was rude and yelled at me and I became extremely agitated and realised that Vodacom notified my data line. It is the 2nd of August today, I have paid all arrear amounts up to date and Vodacom still refuses to reinstate my services. Please let me have an email address of someone to correspond with. Please notify me on [protected] and not my data line it won't pick up.

A new data contract was taken out on Saturday 29 July 2017. I was told by the vodashop consultant that Vodacom would debit my account with the pro-rata data fees within 24 hours and that I only had to pay the activation fee, which I did. In the meantime I have troubles with my iPhone and urgently need a new device on a new contract, but I was declined because my account is in arrears with the new contract pro-rata data fees. My account is paid via debit order monthly - debit order which Vodacom controls, not me ... Upon phoning the call centre, they have no clue what I'm talking about and keep on saying there is no further debit orders and that my account remains in arrears. In the meantime I'm being inconvenienced by your incompetence!

We purchased 4 x Protective screen covers in May 2017 at the Vodacom 4U shop in Vaal Mall, Vanderbijlprk, for 1 x S6, 1 x S8 and 2 x S8+ phones, whilst upgrading 2 contracts.

The covers was put on the phones by your technicians/assistants at your store in Vaal Mall and since then, the following has occured:
* S6 screencover started lifting on the sides and eventually cracked over the screen;
* S8 cover came off completely, as if being blown-off;
* 1 x S8+ cover came off completely whilst in my sons pocket. When he took out the phone, the cover stayed behind in his pocket.
* 1 x S8+ cover has cracked on one spot out of normal wear and tear, where the phone is being handled most of the time, on the one side.

This matter is totally unacceptable as you can not be having problems with all the covers that we purchased at the Vaal Mall store.

I took out a contract online with who I thought was Vodacom direct just to find out after having a horrible experience I was dealing with VCONTRACTOR and the way they deal with client is not putting VODACOM in a good light, Kelly Phillips promised me I will be able to deal with her and even gave her email address and I emailed her a week ago and still no response that shows why her consultants work like they do as she still has not given me a call or responsed on my mails seriously not impressed by Vodacom and Kelly phillips

To whom it may concern,
I took out a new contract at Vodacom Cresta on Saturday, 22 Jul '17 and I went back to the store on Saturday, 29 Jul '17 to cancel this contract and was very quickly told by the manager that I cannot cancel because I used the phone already. As characters are limited on this platform, I cannot provide "as much info" as I want to.

I have now given East rand mall my device back for the 4th time with the same problems and then they wanted to tell me that there was nothing wrong with the device I had to give them video evidence of what the device is doing what pathetic from the technicians as well as the store and VODACOM as I have reported this case more than 5 times where every time it's just left... And to top it all off this is a new device that I upgraded with not even two months ago and best part of it is I took the device back before the 7 days OBF and was refused a new device even when proves the other device is faulty PATHETIC I MUST SAY... I will be canceling all my contracts with vodacom as they come up and I will NEVER recommend vodacom (Contact me that's if you can actually sort this complaint out [protected]

Hello there

Catharina La Grange has three numbers on her account and would like to move two of the numbers [protected]/[protected]) to her sons names as they use those contracts.

The documentation was given to Vodashop in Meyersdal and could not be completed as there is an account query. After numerous calls to 082 194 6 I finally spoke to the supervisor Morena Raeto. On 26 July 2017 I sent Morena an e-mail with the statement and my findings on the account (morena.[protected]@vcontractor.co.za), I did receive a read confirmation. Since then I have tried to get hold of Morena on numerous occasions and up until today I have heard nothing.

I want these accounts sorted so the end of the week. I am going to make a complaint on Hello Peter as well, as I am not receiving any feedback.

Please look into this account and liaise with Morena as he has the whole e-mail.

Regards
Chanel
[protected]