Vodacom

I am Ndinannyi Justice Libago

I had notice that one of my account has been charged high amount in July and August.

Vodacom Number: [protected]

I called Vodacom Customer Care and they told me that my number is now blocked as they are suspecting Fraud.

They later referred me to Vodacom Forensic unit.
I call ed them and they said they will refund me and i should also do SIM Swap.

I went to the Vodacom Shop and they said they cannot assist me as the number is still blocked.

I called Custer Care again and they said they cannot assist me.

I am very frustrated as the Forensics Offices are unreachable every-time I try to call them

My account is continue to be debited every month.

customer care agents are really not glued up with my frustration.

Please help

It seems Vodacom has an arrangement with third party "content services" suppliers e.g. MobiGamer (I assume a web based mobile phone games provider).
Sometime in May 2017, and without my knowledge, somehow I was subscribed to this service and they started taking money out of my bank account. After many frustrating telephone calls, the situation is as follows:
- the subscription has been cancelled (no more money is being taken from me for this service I have never used nor subscribed to).
- Vodacom keeps telling me to contact the third party directly and to take up the matter with them (as I see it, I have a contract with Vodacom and only Vodacom. It seems illegal for them to be taking money from me, and passing it on to a third party, and then not taking responsibility for it.
- the amount (more than R900.00) has not been refunded.
- I have not had any satisfactory feedback from Vodacom. Just awkward promises (not kept) from obviously unqualified telephonists. No referral to another department or a call back from a supervisor. Nothing.
It seems to me that Vodacom deliberately stuctures it so that it is virtually impossible for their customers to get hold of them to get meaningful discourse around dissatisfaction with their products. It seems to me that sales are prioritized with little regard for the capacity to deal with recourse from those sales. It seems to me that customers are relied on to be the guinea pigs and trouble shooters for products and even then not acknowledged as such or afforded the decency to rectify their complaints.
Worst of all is that it seems that all the major mobile phone providers are to a greater or lesser degree culpable of similar behavior, making it pointless to change providers. This looks like a kind of economic dictatorship that is guaranteed to topple, sooner rather than later.

I recieved phone call from vodacom upgrades 27 july 2017 on number [protected] and [protected] the guy told me i have 7 days to cancel upgrades .I phoned in the 28 july 2017 asking to cancel ugrades ref no-[protected] . I phoned again ref no [protected] still not done i phoned in again after going 3 times to store ref no [protected] still ot done . I went to store yesterday again on the 15 aug 2017 were me and lady from vodacom phoned in again with no sucess they gave me number to phone [protected] when i phoned the guy told me they only do mtn telkom and fnb clients once again i phoned up upgrades deparment still no help .I phoned again this morning 16/8/2017 they said i much phohned [protected] spoke to asley he said they cant do vodacom .Can someone plase assist me because this is getting frustrating as no one can help . Regards marinda webb [protected]

On the 4th of August I engaged with your Woodmead franchise to conduct upgrades on the 3 contracts I already have and to open a 4th. At the time Juanique Viljoen made me aware that the iPhone stock was on back order and she would advise me when it would arrive.

By the 15th I had heard nothing from her and call the store to leave a message for her to call me and dropped her a mail. On the 16th she sent me a short and blunt mail to say that there is no stock and there is nothing they can do for me?

as a Vodacom client for over 15 years I have never experienced such a shocking no care attitude. when I called her post the mail I was met with aggression and the same "there is nothing I can do for you" attitude.

I am at the point to move my requirements to another service provider, can you suggest a solution. or does this no care attitude reside throughout the organisation?

To whom it may concern. I am beyond unhappy wrt the feedback that i got from your technicians. I bought a phone in January 2017 @ Game store. I took the phone in end July 2017 because it was not charging. The feedback that i now received from Game is that Vodacom say that it was client negligent hence cannot repair. My question is, how do you/they determine client negligent? Secondly the phone is still under warranty ?
I am disputing the technicians statement hence i would like my phone to be repaired or to be given an alternative one please?
Where is the client loyalty going to? It's easy to sell items to us client but when it comes to matters like this than we dont get the necessary service back.
I am surely not happy & would dearly appreciate a senior to intervene

I pre-cancelled 8 of my contracts due to the service I received, on the 11th of June 2017. We made payment of just over R15000.00, and sent the documents with proof of payment to the cancelations department on the 12th of June. When I called after an sms I received, saying that all the relevant contracts was cancelled I called in just to verify. To a shock they cancelled all of the contracts, since the we have being calling up and down regarding this matter as our account then also reflected as R33000 in arears. After a month and a half we eventually got 2 numbers reinstated and a credit not loaded only for the two devices witch you cancelled. And now still you want to charge me for the contracts that I have paid up in June at the end of June, because your people is incompetent. How could you still charge me for things that I already paid off? I will be seeing you CEO on Thursday, maybe he has the passion so give great service as the rest of the staff does not. And I will not leave till this matter is resolved. I have all the recordings and empty promise as well.. and if you even just think to list me anywhere there will be problems.

To Whom it may concern

I have had the worst experience with your branch at the Galleria mall.
Staff are incompetent and unable to assist.
I opened a contract around the 28 of May 2017. I had to wait atleast 3 weeks to get the phone after various complaints and visits to the store. Not once did the store call me to update me.
I then get the phone and but none of my free minutes, data or smses which came with the contract was put on the phone.
Again after a number of calls, not one person at the store gets back to me.
The manager, Warren, doesn't even have the decency to give me an update after logging a complaint with him. I have to call him back after not hearing from him for almost a week.

After getting no assistance from the branch, I contact the call centre. A very pleasant guy by the name of Sibongiseni advised me that the branch did something incorrectly and did not change the number for the contract to my existing number, which is what was discussed when taking out my contract. Unfortunitaly the only person that would be able to assist is the store I took the contract from.

I proceed back to the branch, only for the consultant, Chanel, to tell me she doesn't know exactly what to do or tell me and that she will have to get back to me.

Now, I week later, I still have no response from the branch.

What kind of service is this? I have been a vodacom client for years and cannot believe that this is the type of service we receive.
I am very disappointed.

I hope that someone will be able to assist me.

Hi, every time I try and move to previously received emails on my Vodamail account I receive the message: cannot read property 'style' of null. This message also shows up at other random moments when I try and log in. I have called the 082 111 line seven times and gone instore for help twice but no-one can help me. Please tell me why this is happening and how to correct it. Thank you

On the 21st of June 2017, I payed vodacom R1100 which my contract was owing for the previous month, and vodacom double debited from my account again on the 30th of June 2017. I then called vodacom asking for a refund for my money and I was told it will take 14 days for me to receive my money, I was asked to send my bank statement and my proof of payment which I did and I kept calling every week since then, still I haven't received my money yet and this has created an unbalanced financial situation for me I can't balance my finances and no one seems to care enough to help me with this, this is poor service from vodacom. And I don't think I will be using vodacom anymore because of this. I need my refund and a serious apology for this delay. My ref number:[protected]

I have received a WiFi router on TOP UP contract in June 2017 for R338.00 p. I receive 10 gb day and 10 gb night time data. I phoned Vodacom and asked if this can be increased or if the data just continue after my data is used up and the call centre agent said NO as it is a TOP UP account and I have to buy additional data. I bought data of R599, R149, R149 and another R149 during July.

GREAT was my supprise to receive an account of R15378.07 of which R12 942.94 plus VAT was for DATA USAGE, remember, which I cannot use.

I went to Vodacom walk in custormer service in Canal Walk, Cape Town and logged a complaint on 27/07/2017. They told me it is a massive mistake and will be sorted in 48 hours.

It has now been almost 3 weeks and I receive a call daily on how I am going to pay this amount.

What the hell is happening?

Friday dated 12/08/2017, went to a vodacom store @Eastgate to make an application for an iphone 6 and the consultant said the was no need to verify and submit docs since I am an existing Vodacom contract customer.I had all the documents with me and said must come the next day and guess what then there was a story that now things are not working out as he thought "meaning having to send documents through"they would and we must come back in half and hour.When we do so his not there doubt if he tried to process our application and asked us to come Monday as the people who do verifications can only do it then.I mean this Niel guy is really incompetent you can't be sending people to and fro it just sucks that I still have to bare having my contract with Vodacom when your staff fails to keep your current clients satisfied.I guess its all a blessing in disguise as I told Niel to just give back my documents and not process my application anymore.I still don't get why he didn't just send through the docs on friday when we were there and it was still early within the working hours around 3 and just make an assumption that backfired...unathentic

Yet again, Vodacom portrays they incompetency - Cancellation of the above mentioned service has taken place almost 6 months ago - to date, I am still being billed for it. The entire network of call centers do not know how to cancel the service. Better yet, all my lines have been moved from this fraudulent thief of a network yet I am still being billed - nobody can explain!

I recently upgraded my phone at cellucity in canal walk (May 2017), Cape Town. I also requested for my address to be changed on my account as well as my name and surname as I had gotten married and provided them with a copy of my marriage certificate.
I was assured that my account billing would be a certain amount R787.50 which I signed for.
However, upon receiving my first invoice from Vodacom after upgrading (June 2017) I was billed R499 (R1286.50) more than what I signed for. Also my address and surname was not changed on my account.
I went into the store (3rd July) and spoke to the same gentleman that helped me upgrade my phone.
He immediately apologized and stated that I was not the first customer to complain about this on this particular day. He said he would send a request and have all my issues resolved. (My name and address change as well as being billed incorrectly).
2 days later I received an sms stating that the issues had been resolved. I phoned the cellucity branch in canal walk and confirmed that the issues had been resolved.

At the end of July I receive my vodacom invoice and once again the issue had not been resolved. I was again billed R499 (R1286.50) more than my account for which I signed and still my address and name has not been changed on my invoice. I had gone through the same procedure as described above, and still no rebate has been made to my account.

My current bill for August states the correct amount, R787.50, however, still my name and address has not been changed. This invoice might have been fixed but I have still been incorrectly billed for 2 months (R1000.00). I find this totally unacceptable and have a huge problem with this. I have requested that my invoice be sent to me. Now I do not receive my invoices as the address is not correct.

I logged a query on 02/08/2017 spoke with Natasha gave ref no [protected] mycell number is [protected] she advised me that she cancelled the service and will lo request to relevent department for reversal of the 1gb data i bought but i have been calling ever since being told i will receive sms or be called but never received any of those i spoke to different agents no positive response just wait wait wait i cant do that anymore and im fustrated right now can some one assisy me please.

I purchased a Galaxy S6 Edge Plus 32GB Gold on 08 September 2015 at Vodacom Shop in Tygervalley (Cape Town) I was informed by the salesperson that insurance on the screen will be valid for 24 months and that I had to keep the proof of purchase for reference. On 26 July 2017 my phone fell and the front bottom part of the screen were cracked. I returned to the Tygervalley Vodacom Shop with my proof of purchase the following day and they send the phone off for repairs. A few days later I received a call from your repairs department, informing me that the insurance was only valid for 12 months and that Vodacom apparently sent me a SMS to inform me of the laps of the insurance. I have however not received any notification and am extremely upset at this seemingly unilateral decision to stop the coverage. My understanding and the promise from the sales lady at Vodacom Shop was that I bought a phone with 24 months coverage on its screen included and as such I'm furious at this sudden change of agreement. I received my phone back and had to pay an additional cost for the quotation. The staff at Vodacomshop should have informed me properly on your products and even when I handed the phone in for repairs, they did not mention that the insurance were only valid for 12 months.

i ordered an online upgrade a few weeks ago - 24 July 2017; the delivery could not happen because I were not told that I had to leave an authorized letter for my wife to receive the package - it took 3 days for the address to change to my work address - in the mean I have cancelled the order with Ram as this is what I was told to do - I re-ordered the same phone upgrade - this took 2 weeks to arrive at my place of work - 8 August - I got a new sim with it as the old one did not fit - I contacted online help for a sim swop and was told that that the new sim will be active after 4 hours or then after 24 hours - I even went into the local store on 9 August but they said they could not help me because this was done online - more than 36 hours later - because of public holiday closure - I contact online help again - now I was told that the sim swop cant happen as yet because of the upgrade order is still open - this can now only happen after some kind of closure run on 31st of august - I spent an hour on the phone today - from 1 consultant to another - is there then no one with authority that can approve this sim swop and not let me wait another 3 weeks? big plse - I have never come accrss susch poor service... plse help

Good day! I want to take my name of your legal services and change status back to vodacom this was told to me by devin at the east rand mall divison post full payment of payment to you I now want to close this relationship with you I have not used this vodacom number since dec 2016 my id # [protected] dont tell me to phone you as your service providers hang up when I then luckily managed to rate the call and dialed zero the woman called back claiming a land line problem seriously!? You are a mobile network get real! I had proof of what transpired as the call was made from old mutual east rand. My full name is michele susan long I work night shifts so do not try to call me during the day, I also need to get my rest! Google shift work and realise that it is a fact of life. Give me an email address or email me at [protected]@gmail.com if the payment is not yet reflecting please.

To whom it may concern,

I have lodged a complaint with Vodacom South Africa in July 2017. I had recently upgraded my mobile contract with them and when the billing went off my bank account I was billed R350.00 more than the signed contract. The original complaint was lodged at the Vodacom store where the contract upgrade was done. Vodacom accounts department said they matter would be resolved in 7 working days and that the refund will be done back to my Bank account.. It has now been more than 10 days since my complaint and nothing has been resolved.. The original signed contract was sent to Vodacom as well as the invoice for the billing to show them in black and white that the billing was incorrect yet to date the matter is not resolved.

This is completely unacceptable as the next billing is due to go off my account next week Tuesday 15 August and the matter is still not corrected.

I have made several calls to them to fight this matter to no satisfaction n blame being passed.

Very unsatified customer

J Naidu

Dear Consultant

I signed a contract of R299 per month for an iphone 5s.

I never received an statement via email -or posted on to me.

Eversince I have been paying more than the contract. I called the customer care several time I am getting different stories. I have a lot that I don't even get excellent service.

I need help

[protected]