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1.6 104 Reviews

How responsive is Valero's customer service?

15 Resolved
89 Unresolved
Poor 🫤
Valero is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Valero has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Valero reviews and complaints 104

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Newest Valero reviews and complaints

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11:15 pm EDT
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Valero rude waitress

We stopped in several times...twice in one day during our travels. We liked the food but were turned off by a recent visit. Young waitress in red shirt, blue jeans, and a baseball cap couldn't have done a worse job. She only showed up to take order, didn't deliver order, noticed us trying to get her attention several times, finally had to get up and hunt her down for the check. Rather than being apologetic, she was extremely rude. She lost repeat customers - never again. I know this is not the Valero way.

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Idocare
Washington DC, US
Oct 15, 2013 1:09 pm EDT

WOW! What did the manager say when you told them?

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12:13 am EDT
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Valero sexually harrassed by the cashier

i walked in to buy cigarettes and ask directions. When the cashier told me "if u show me your boobs i will give them free to you." Then I said "your crazy i don't think so, you have the wrong girl." That was VERY unappropriate for a gas station clerk to ask a customer something like that. i felt very violated and distgusted with this man. My two little girls were there at the time with me. This kind of person should not be working with customers. who knows how many girls he has tried to harrass before me. i want FULL action taken immediately.

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Eleanor W
Ashdown, US
Dec 22, 2011 1:34 am EST
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I got gas at two gas stations in Arkansas between yesterday and today. Both stations advertised on their marquee that the gas was one price, but when I went to gas up at the pump, the gas was 5 cents higher in both locations. I asked the attendant, but they could not explain it.

JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 26, 2013 9:04 am EDT

Might want to contact management of the store. I doubt they read these complaint boards.

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11:16 am EDT
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Valero bad gas

The Valero gas created a melt down of the two catalyic converters and a heat shield in my Toyota Highlander according to two Toyota Dealerships. The 2008 Highlander was serviced before the business trip and is kept in pristine condition. Advised the consumer site at Valero as to their poor, inconsistance and damaging product. Embarrassing as a stock holder to own such a poor product!

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10:06 pm EDT
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Valero worst car wash service

This is the absolute worst service station that I have ever been to in my entire life. It may well be the worst business of any kind that I have ever been to.

Here's my story: Today I drove my car over for a quick token car wash. I drop my token then I follow with the green light red light signal move my car into the washing hub However, because somehow the car wash machine's sensor has some error happened which pending the movement and then green light flash again i move my car alittle bit forward then next second red light flash again means my car in the right position.. but NO the machine still not moving forward to wash my car but instead my car stuck in the middle of the washing hub can not move but the brush already full half way down my car can not moving .

I wait for few minutes rec'd No assistant nor help to get the machine restart...then the guy(sat in the booth) finally notice and show up but not helping but start shouting to me from Wait far behind ! he shouting which i hardly can heard him ...he kept asked me to move my car but i can not because the red light still flash i don't want to risk possible destroyed my car under dis-functioned wash machine...it took me longer than 10 minutes finally he restart the machine and green light back on and I can pass through got my car out of the washing hub...of course I complained (in an assertive but calm voice) to him for the failure of car wash and requested him refund my money because service incomplete ..meantime he never stop screaming at me. said I'd failed to follow the instructions but I said I exactly followed the green light red light to move forward and stop my car to the exact right spot ...he just won't listened and such rudest attitude I simply just won't accept ! he probably think that I'm a petite Asian lady for such situation who have no choice but to accept it and walk away

One person I know of went there for an auto repair, and Uptown Shell openly admitted to her that they broke another component on her car, but refused to pay for repairs. She ended up successfully suing the station in small claims court.

I could go on, but by now you should get the idea. Unless you want your car destroyed and the rudest service ever, DO NOT go to Arco/Valero Burlingame CA that's right next to Mike Harvey at 1000 Broadway Burlingame CA!.

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4:19 pm EDT
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Valero rude clerk named margie

Went to Valero to purchase some lottery tickets after work. I was the first in line and had clerk who was talking to someone behind the counter. She and him are having a major conversation because it seems i interrupted to help me with buying the tickets. I was needing assistance with price and tickets. And as I asked her to give me the prices for like three of them, she rambled the price for all up 10, 20, 50 dollar tickets. Which I didn't need. By this time with her behavior, now I have people behind and she is continuing to be sarcastic when I asked for her name and the guys name. He questioned what I was asking for and she commented " she wants it because we were talking" . when in fact it was because she was rude and needs training communicating with the public. I was then harassed by a customer behind me that was equally as rude and he's telling me to get out of the way because he's wanting to purchase a 12 pack of light beer. Which he already was drinking and driving to come to store to purchase . I asked her name and she said for me to step aside so she could take care of the ones behind me as she wrote it and told me to move.. And drunk behind me puts the 12 pack on counter to purchase without me being done. the clerks response of rudeness made it okay to have an uncomfortable outcome. And as i walked out of store the man told me aggressively want my name to ? and I will report his vehicle license to police for drinking and driving. Which he smelled of alcohol. I want disciplinary action taken upon this person I don't feel she is capable of giving the customer service that is required or responsible enough for a business. And it's unnecessary, unprofessional, and disgusting.

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mean mean
, US
Aug 18, 2012 4:27 pm EDT

totally agree!

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8:19 pm EST
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Valero shocking!

I have come to understand that customer service is a thing of the past, and no one gives a *@#* about your satisfaction level as a customer. Ive realized that expecting English out of a gas station is a rarity and also in the past. But what I cannot understand, nor tolerate, is lying to my face, telling me what just happened didn't happen, and treating people poorly.
The pump i was using (#5) like most pumps, has the little lever that holds the trigger so you don't have to. My first attempt, the trigger clicked in successfully for a second, then the entire nozzle kicked back out of my gas tank, causing gas to spill out. Second try, I'm thinking I didn't have the nozzle straight, same thing. I call the attendant, he comes over and attempts himself. The same exact thing happens to him. Trying to find a way to tell me its my fault, he says"maybe your gas tank is full). I know this to be untrue because I was on empty pulling up and had only put in $20.00. I have a truck, it is not possible, and more importantly, i know that is not the cause. He tries again, and now that is 4 attempts and 4 spills of gasoline all over my truck, on the ground, and wasted. He said he would refund me a quarter, ¢.25 for the spilled gasoline. Then he left. I requested to put 2 bucks back into my tank. He said no. I went inside come to find a different clerk, this one didn't speak a word of English. After knocking on the office door, out comes the woman with an attitude. "What is the problem here". I ask her to come to the pump with me, to show here what happened. I suggested she watch the tapes, to show that the same thing happened to her employee. Looking at her watch and staring me up and down, she could care less, and basically told me that i am the first customer to have said anything about this, therefor, somehow i decided to complain for no reason? A good percentage of people DO NOT USE THEIR VOICE and speak up. They rather eat the food anyway, even though its not what they ordered. They rather not go back if they realize the receipt is incorrect. No one wants to bother, and no one is to blame. No wonder we are where we are at this time in the world. Anyways, (sorry, got derailed for a second)...The woman walked away from me, left me standing there, offered NO help, no solution, no apology, no responsibility, and couldn't care less. The reality is, she knows her store wont shut down as a result, and although this is true, unless people start treating their voice like the gift it is and using it, we will never be able to change things, or behavior, or help in reshaping them. I feel like Michael Douglas today in that movie Fallen Down, and totally feel where he is coming from.

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9:04 pm EST

Valero rude service

Valero store in waxahachie, tx has a horrible manager named laura. She smokes her cigarettes in the entrance to the store. I have complained to her because I don't want to smell like smoke and she just gave me a dirty look. She also speaks to her employees with vulgar language. I asked her employee when laura wasn't there why she puts up with that abuse, she says she is afraid of retaliation. Someone needs to manage the manager at this location.

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Reviewer15767
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Oct 15, 2015 12:46 pm EDT

Valero Gas Station at 4401 SW, 8 Street, Miami, FLORIDA has on Board $2.179 and is collecting $2.249 They are misleading all the client that arrive there. Do something, please.

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Donna Babel
San Andreas, US
Nov 18, 2011 2:34 pm EST
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The Vallero Gas Station in San Andreas California has terrible management. The guy who runs the place, "Sooko/Suko" has hired his sister, who has a chair at the cash register, so she doesn't have to stand up as do the other employees at the cash register. If you don't interrupt her while she is reading her book, she is usually in the back and sometimes in the front snatching food from the hot food window. Her mouth is usually full, and if she moved any slower, she would be going in reverse. She also has a tendency to short change you. This has happened too many times to me. They used to get 200$-300$ per month from me buying gas, and I am no longer going to go there after two years of enduring this, I just thought at some point it would get better, but it has definitely gotten worse. It is worth it to me to drive another 1/2 mile to get normal service. I don't know if they will notice the decline in money or not...I hope they do.

Ramelle
Ramelle
Weed, US
Nov 11, 2011 9:25 pm EST
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Shop elsewhere.

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jaberwocky
Fort Wayne, US
Nov 11, 2011 9:13 pm EST

"Someone needs to manage the manager at this location."

someone needs to mind their own business...and get their gas elsewhere.

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6:35 pm EDT

Valero gossiping about fellow employees with customers present

I was at the valero store on guadalupe and ellsworth #1659 and overheard as did several others this employee [krista] telling another employee that her assistant manager was a thief and lazy . I go to this store because of the friendly faces and excellent customer service, i won't return and will tell others to do same if this girl remains an employee there, this was not only rude but very unprofessional at best. we go to this store to shop not listen to gossip from a rude clerk, who should be ashamed of her behavior.

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4:46 am EDT
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Valero selling alcohol to someone already drunk

The last two times I have went into the Valero listed above, the cashier has sold a six pack of beer to an already drunk customer. I and my family are on the roads in Conroe daily, and I would hate to think that someone I love or anyone for that matter his injured or killed by someone driving around with more beer. I have talked to the manager before, but to no avail. I believe that they do not care who they sell it to, as long as they make the money. I have tried to reach the corporate office to file a complaint with Valero directly, but only get consumer complaints for bad gas. I think this is far worse than someone getting bad gas. If you can not help me, please put me in contact with someone who can. Thank You

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VLO Customer Relations
San Antonio, US
May 10, 2011 5:16 pm EDT
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For Customer Service issues such as this, please contact Valero Customer Relations at [protected], option 5.

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6:57 pm EST
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Valero very poor service

I visit this Valero station, located on General Mcmullen St, several times a week. This morning I noticed as soon as I walked in a long line and only one clerk. SATURDAY! This is not the first time I walk in and the line is long. Several times I notice a second or third clerk either standing around talking or doing minor tasks which could easily be done after the customer line is taken care of. After this morning I will be taking my business elsewhere.
Please feel free to contact me. My name is Andrew Solis and my phone number is [protected].
It is unfortunate that such a well known company does not train it's employees better customer service! Thank you

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6:31 pm EST
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Valero debit card fraud

Filled my tank with gas at this station on November 10, 2010. Gave attendant my debit card to pay. He kept my card in the card reader for a VERY long time--at least 15 minutes' more after my car registered full and the pump turned off. I had to roll down my window and scream at him to return my card. Within 24 hours of leaving the gas station, I had over $120 removed from my checking account--my bank caught it before I did and cancelled the card. Charges are from bogus websites, operating out of the U.K., none made by me--they have sweet names like MF REEL, and www.globularsupport.com--the latter is a clearinghouse for pay-per-view internet porn! My bank is investigating the fraud, may take up to 90 days to get the money back in my account. I made a full police report--I'd like to not see this happen to anyone else at this gas station. I won't be using Valero anymore--I'll go out of my way to find another gas station. And I'll be using a credit card to pay for my gas from now on--or cash. Google VALERO and SKIMMING--you will find this is a problem across the USA.

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4:02 pm EST
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Valero I honestly think this is a scam

I have had a Valero gas card for about 6 months and I have always made my payments on time or so I thought. I kept getting late fees, when I called to ask why I was told it take 7-14 days to process payment. I pay on-line and I don't use the paper bill service. I always payed about 5-7 days before my due date. I pay all my bills online:gas, cable, phone exc exc and I have never heard of a electronic payment taking 7-14 days to process. I honestly think this is a scam. I would advise anyone to avoid this company at all cost. I have canceled my card.

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7:20 am EST
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Valero overcharged at the pump

Pushed the 2.99/gal regular button - charged 3.19 premium! told clerk that there is something wrong with the pump and he yelled at me three times that I DID PUSH the button for expensive gas when I know for a fact that I had to push it twice to get the pump to work and it was for the 2.99/gal - not 3.19!

He was very rude and obviously didn't want to waste his time talking to me so I will let everyone I know that drives along Ygnacio Valley Blvd in Walnut Creek, CA to go somewhere else. The station must have changed hands - I have never dealt with such a rude person there before so I can only assume that it is under new ownership from the last time I bought gas there.

what a SCAM! ! ! I have been pumping my own gas for many years and know the difference - I always use regular and that pump #8 somehow switched my request to premium.

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1:16 pm EDT
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Valero bad tank of gas

purchased a full tank of gas (gas light was on and i was basically running on fumes). Total tank came to $40.01. Brand new 2007 Hyundai Santa Fe. About 20 minutes later, car started bucking and shaking. Went to dealer - had car looked at and gas tested - contaminated gas - alcohol level was at 15%, which is much higher than they NYState standard. Also hydrometer was .738 heavy. Entire fuel system was ruined - needed new fuel pump, six spark plugs and entire gas tank dropped and all lines cleaned. Car was tied up for 3 days. Filed complainet with DEC, BBB, Valero Corporation and Weights and Measures Bureau because owner of gs station refuses to acknowledge situation. Honestly, just want my $1, 404 reimbursed - not interested in anything more. Any other suggestions? Thanks - Laura

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Update by IGNATS
Sep 08, 2009 1:44 pm EDT

this purchase was made on Wednesday evening August 26th.

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7:12 pm EDT
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Valero - bad gasoline

I filled up my car today with gasoline from a valero gas station. When i got to do one of my errands and i went back to the vehicle. My car would not start. I had my car towed to the nissan dealership. They told me that the gasoline in my vehicle was bad. I had to pay for the repairs and want to be reimbursed by valero. Thanks, elida

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6:11 am EST

Valero freud work on car

They told me I need a new air comprssure and I didnt. They said they would charge me $800.00 and when I went to my machanic on monday he said I didnt and he only charges me $100.00 he said the valero place was tring to rip me off.

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5:36 pm EST

Valero gas pump rip off

On November 12, 2008 I went to the Valero at the intersection of Military Pkwy/Masters. I paid for $10 in gas at $1.94 which SHOULD equate to about a quarter tank of gas in my 2002 ford expedition. The pump showed that I'd received 5 gallons but I only got half of that. I am positive of this amount because the night before, I'd put $10 in from Shell and got a little over a quarter of a tank. Although I see Valero generally has a drop in their gas prices before any other station. That station is a RIP-OFF. Which will cause me to be leary of them in the future. READERS BEWARE, GET A RECEIPT, AND DEMAND THE GAS YOU PAY FOR!

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Fedup
El Paso, US
Oct 22, 2013 7:13 pm EDT

Best way to find out is to put in 10 gallons into your tank and if the price shows 3.50 per gallon then it would total 35 dollars. If not then they are messing with the counter in the pump. There should also be a phone number on the front of the gas station pump where you can call to complain. This is a consumer rip-off on the rise.

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10:36 pm EDT

Valero questionable signage price practices

I always purchase my gas from valero stations depending on which one has the lowest price. Over the past year I have usually purchased from one of four locations.

In all this time I stopped for gas depending what price was showing on the large lighted signs. Until recently I had never noticed any other signage because I usually am stopping after dark for gas.

About three weeks ago I stopped at the valero station located at the corner of telegraph road and carmineta in la mirada or whittier. (Not sure because it is close the city lines) in southern california

While pumping gas I noticed the pump was showing three or four cents higher than the lighted signage showed. I confronted the clerk about it and he pointed to a sign that was sideways behind a brick sign and said "you see that sign...? It says the cash price is higher than the credit price...

I couldn't see it in the dark after he tried three times to point it out. He finally walked me out to it and showed me. At this point I told him what I thought about his little scam and told him I was going to report him and left. The next day I noticed the sign had been moved but still was not to visible at night.

I don't think this is ethical at all even if it might be legal especially since I have probably been buying gas there for about a year off and on paying cash assuming I was paying the price on the lighted sign when I was paying two to four four cents more than the other gas stations I frequent.

Once I was aware of this sneaky crooked practice I started looking more closely at the other three stations I use and was extremely surprised another one was using the same sneaky trick to fool customers and apparently I had been buying their gas at a higher price also... They are located at the corner of valley view and telegraph road in la mirada, also in southern california.

Perhaps they are both owned by the same people... At least their sign is a little more visible but once you see the lighted signs who thinks to look at the more obscure sign showing the real prices...

In my opinion if they are going to use these deceptive practices they should put the higher prices on the large lighted signs and the cheaper prices on the obscure signs. At least if someone topped to get gas at the higher price they would actually be getting their gas at a lower price, not vice versa...

I hope you will take a look at these gas stations as in my opinion they are actually stealing money from their customers and I think it is dishonest and disgraceful, and should be illegal.

Thank you

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7:58 am EDT

Valero terrible experience

Hello! Thank you for accepting my complaint. I visit Valero Store #719 in Wharton, Texas on a regular basis. We motorcycle ride so I often have to use the restrooms. This store has the dirtiest, stinkiest bathrooms I've come across all over Texas. They are worse than an outhouse. Please ask them to clean the restrooms. Their restroom is unisex and there is constantly urine on the floor and seat. It's totally disgusting. Does the health department oversee this?

Thank you for your assistance.

Sincerely,
Liz.

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cordless41
Albany, US
Feb 03, 2009 6:37 pm EST

Good afternoon 02/03/2009
You sent me some coupons for merchandise but I can't find any close store's to me to shop at.
I live at 1065 Cornell Ave Albany, California 94706
USA. I do thank you for the coupons. Maybe I can give tthem to a friend. Thank you Louis L. George.
donorlougeorge@hotmail.com Ph.# [protected].

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jadegarcia
spring tx, US
Jan 19, 2009 1:19 pm EST

Well I got a really bad experience with this valero gas station unfortunally I don't have the location number, but its in spring, tx at cypresswood dr and treaschwig corner. For a fast convient way I would ALWAYS go there for ANYTHING. One day coming out of work I stop to get me a beer, cigarrettes, and milk for my son, well the jerk attendant asked me for my ID which I gave and he said that " if i leave in texas why don't I have a TX ID" I had gave him the consular mexican ID. Which in my opinion I don't think that he should of told me that because I do HAVE my TEXAS TDL which at the time I didn't have with me, AND I SURE DID TOOK MY BUSINESS SOMEWHERE ELSE! He is NO ONE to tell anyone OR especially me what to have he ain't not freaking mayor or president to tell a customer that! So they lost a really good customer just for that ### racism question! AND I WILL TELL ALL MY FAMILY MEMBERS AND FRIENDS WHO LIVE AROUND HERE NOT TO GO THERE AND PEOPLE THAT COME VISIT ME EITHER!

Thank You for having this board!

Sincerely, MRS. GARCIA

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3:19 pm EDT
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Valero 5 bucks for nothing

I pulled in to Valero #[protected] on Saratoga and Moorpark, in San Jose, CA. All I needed was for them to loosen a screw on my rear-view mirror with an allen wrench. The mechanic on-duty loosened it and asked for 5 dollars. "For what?" I asked. Paid him (which I saw him pocket) and decided to boycott Valero. Fist of all this employee should be reported for arbitrarily charging customers. With gas prices being what they are, how dare Valero employees charge for loosening a f*****g screw. I was a good customer, but I'll be taking my business elsewhere.

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ignfan69
San Jose, US
Mar 15, 2009 1:40 pm EDT
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You shouldn't have paid him.

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