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AMPM.com Customer Service Phone, Email, Contacts

AMPM.com
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AMPM.com Reviews 76

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5:28 pm EDT
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AMPM.com Rude employee and poor service at ARCO AmPm

Good afternoon, I have a complaint about an employee named Paul who is at the ampm located at Rosecrans Ave and Carmenita. Every time he serves me he has a bad attitude and every time I try to buy escrachers he refuses saying that he can't sell them because it is in stock even though there have been different times that I go, another excuse to give a bad attitude when I go to buy a soda or to put gas he sees that I take out my debit card and then he says that only cash because the system is bad, that is very often and he only tells me because when it's another employee's turn everything is very different.

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Update by Martin Cordero

Good afternoon, I have a complaint about an employee named Paul who is at the ampm located at Rosecrans Ave and Carmenita. Every time he serves me he has a bad attitude and every time I try to buy escrachers he refuses saying that he can't sell them because it is in stock even though there have been different times that I go, another excuse to give a bad attitude when I go to buy a soda or to put gas he sees that I take out my debit card and then he says that only cash because the system is bad, that is very often and he only tells me because when it's another employee's turn everything is very different.

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AMPM.com Complaints 75

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9:38 pm EDT
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AMPM.com Wasting my canal coupons for savings

This is the second time I've went to AMPM and then scan and lose my coupons ,The first time they scanned 4 coupons and only gave me credit for 1 this time they scanned three and only gave me two so why do I keep wasting my hard earned money off coupons that I get cause I spend 200.00 on my personal cigarettes every time I go to one of your stores to purchase. if you're not going to honor them why have them through your site/or your machine just going to kick them out once you scan the coupon it goes away I can't even have ur employees fix it cause wouldn't you know as soon as they scan it. The coupon disappears as on my app it has been used I'm just not getting the credit for any of them . Seems senseless I should have to screen shot my compons just to have them ring it up right .

Claimed loss: At least 7 plus coupons

Desired outcome: Honor my discounts , better train your employees on how to correct or fix this issue .

Confidential Information Hidden: This section contains confidential information visible to verified AMPM.com representatives only. If you are affiliated with AMPM.com, please claim your business to access these details.

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6:48 pm EDT
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AMPM.com I was asulted by an emploee of ur company

The day is september the 19 2023,so i was visiting the ampm on ming ave in bakersfield ca,93309 when i was asulted by on of the emplyees of the store for no aperent reson i was using the number 1 on one the the dumpster because the restroom was occupid inside the store so i didnt think it was a big deal so when i was coming out of the dumpster area i was soccer punch by ur store emplyee i didnt get his name but he was pengabi or indian in his early 20's so after he soccer punch me he continue to throw more punches at me so he backed off for a quick second and pulled out a store key and put it between his nuckles so the punches would do the maxium damage so i aint no dummy i stared to backpaste untile i was off the store property i beleaive ur store cameras catured the whole insident on camera i was in no wrong doing watssoever i got a swollen eye and tell u the truth im so not going to that store i was to file a compaint to the max.

Desired outcome: i was hurt

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9:16 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I went into the ampm to buy a frozen drink and also a horchata fountain drink. I decided to put whipped cream on the top of my horchata drink. When I was at the register the employee Joyce gave me my total of $7.04. I was very confused at that time because I didn't understand why it was so much. When I asked for a receipt she got an attitude and then forgot...

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Is AMPM.com Legit?

AMPM.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds AMPM.com to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, AMPM.com is known for their high standards and safety. If you're thinking about dealing with AMPM.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for AMPM.com. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of AMPM.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ampm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ampm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

AMPM.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

However ComplaintsBoard has detected that:

  • While AMPM.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 75 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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7:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My child went to the ampm on 3828 E desert inn road Las Vegas, NV 89121 to but toilet paper but instead bought paper towels as they did not have any. I instructed him to go return it and get my money back at 2:30pm on 8/21/2023, he went to go get it and they denied it saying he needed a receipt so when he came home he told me and I went myself. When I...

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7:13 pm EDT
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AMPM.com Frozen drink advertisement...

7/27 2023 around 1pm

Was at the AMPM to get a frozen drink - in this case, dirty horchata.

The ad posted on the outside of the store specified the Frozen Drink (Dirty Horchata) for $2.00,big or small

On the machine itself, inside the store, another sign specified, again, large or small drinks for $2.00

Obtained the drink & went to cpunter. (Previously, the clerk had stated the $2.00 price was ONLY good w/the AMPM app, so I had purchased the drink at that time for $2.99 because I did not have the app).

On 7/27,downloaded the app & went to purchase the drink for the advertised $2.00 using my EBT card...

BUT... clerk said could not pay with EBT using the AM PM App... so I had to purchase the drink with bank card & was forced to pay an added $0.35 cents due to purchase under the required $5.00 min. Purchase.

Question... is this companies practice on the up& up?

No Where on the advertised POSTOR nor on the machine itself does it specify AMPM App must be used or is required to take ad antage of the listed $2.00 price.

Desired outcome: If this store is indeed wrong... I would like to see corporate give them the shake up they deserve...I've seen PLENTY of out-of-country owners list incorrect prices,etc when parent companyboffera a deal.

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5:19 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

At 7:25 pm I arrived at the Gas station pumped gas on station 17 and sent my son into the ampm asking for 2 bills of $10 that I wanted to change for a $20 a girl Jenny had previously gave my son an attitude and so I got off and she gave me an attitude discriminated me cursed at me and then started blabbering all these nonsense so I asked the girl who came...

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3:53 am EDT

AMPM.com Mobile cigarette coupon not accepted by order of store manager

12:40 am on Saturday June 3, 2023

I stopped at the AM PM at 4380 N Lamb

Las Vegas, NV 89115. I ask the clerk for 2 packs of Camel Blue King Cigarettes and as he was getting them I activated my mobile coupon for $2.00 off my purchase. The store was listed in the options of available stores and as I hold out my phone for him to scan the barcode he tells me that the manager left a note instructing him not to accept any coupons. I explained that once you activate the coupon you only have 5 min to use and then the coupon disappears and is no longer valid. He said he was aware and he too was a smoker but because of the manager’s instructions he could not take it. I think it’s bad business to have your store listed with RJ Reynolds’s as a participating store and I’m sure under contract to accept them. I will be contacting them as well to file a complaint. It’s time consuming and I’m out the money I should have saved as well. I was also a new customer and just decided to come in because where I normally go was out of my brand. I am the store manager at the Petro travel center and I would never instruct my employees to put the customer out in such a way as I feel I was done this morning.

Desired outcome: Someone to contact me to resolve the issues listed above. [protected]

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9:04 pm EDT
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AMPM.com Violent cruel manager

Good afternoon in AMPM land! I am mister Pierre C Alexander one of your many agents! I'm always professional well-dressed and I am good at my job! I was doing an inventory of your front end via third party one of your companies. While I was introducing myself to manager Alex he became loud and belligerent. He clapped his hands as if I were an animal and said if I am from corporate that I need to leave! This is after presenting proper identification on camera. My badge also includes a veteran's endorsement as I am also a veteran. This particular application will not allow me to post photos so I will send you an email as well a polite dismissal was not enough for manager Alex he followed me out into the parking lot and began taking photos of me and my car. I am pretty sure that's against store policy and I'm pretty sure it is illegal as well. He works at 3601 center Street Tacoma AMPM location. This is the type of man who will get someone hurt or worse. He is violent and eventually he will hurt someone himself or call the police to do it for him! Please punish manager Alex to the maximum extent of store policy!

Desired outcome: This manager will get someone hurt or worse. He took pictures of my car in a personal cell phone. I'm pretty sure that's illegal. And falls under the stores zero tolerance policy for harassment.

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4:08 pm EST

AMPM.com Pricing SCAM on in store items

SHADY Business here - Beware that this location will have a lower shelf price for items than what it rings up for at the register. They hope/plan that you will buy multiple items so when you get the total bill you dont notice them ripping you off. If you do notice the price changes they will say they cant override it that its the system or other excuses. This is happening all the time here! Beware of the SCAM they are playing!

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3:38 am EST

AMPM.com Customer service & pricing dispute between "employee" & "ampm posted pricing" from argumentative employee named "juan"

Approximately 11:50 p.m. December 1st when returning to AMPM with my previously purchased soft drink cup I attempted to purchase a refill with my cup and employees stated that I could not purchase refill using the cup that I previously purchased there first telling me that the cup was not purchased at that store when indeed it was purchased there the night prior then he stated that I cannot get refill for 99 cents I needed a $10 mug in order to get the refill for the price of 99 cents that in fact she had been working there for over 20 years and those are the rules after I noticed it was more than one sign for refill prices I refuse to ask him he was baffling his prices devastated for me to go ahead and get what I get do what I want and get out of here or get my [censored] out of here that he was going to put me on the system and let his boss know that he be able to see see me on the camera cuz you no trouble I asked him what his name was and he said his name was 123 321 find out his name is Juan.

Desired outcome: Possibly contacted as soon as possible in resolvement of the dispute & Apologized from the Embarrassment at [protected] Our name's Are Damien & Tanisha RosalesThank You.

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2:19 pm EDT
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AMPM.com Health regulations not followed

On Sunday, October 16 I pumped gas at the arco located at 3834 E. 3rd Street Los Angeles, CA 90063. I went inside at around 2:10 pm poured my self a fountain drink, Cherry coke, paid and left the premises. Me and my five and two year old drank that fountain drink and when we had about a sip left on the cup my son noticed that there was ants inside the drink! I went back to AM PM took video of the ants and pored myself another drink to make sure that’s where the ants were coming from. And they were! I advised the employee to which she said she had not had time to clean it because there was only one person per shift. I told her to put that machine out of service because it was unsanitary and it was bound to happen again.. she called her manager to advise. She said I could do what ever I wanted, as to file a claim, and tried to return the dollar I spent. The dollar does not take away the ants we already ate. Today me and my children woke up with stomach pain and nausea!

Desired outcome: Monetary benefits. Change machine/ put out of order so it doesn’t happen to anyone again

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5:03 pm EDT
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AMPM.com Privacy Violations and Discrimination Against Customer; AMPM # 83285

Hello, My name is Robin L. Gray, and this is a follow up on complaint filed with Friyan about AM PM. On 10-13-22, I spoke to Friyan from Corporate regarding how AMPM Store 83285 discriminated against me and my son on 10-12-22 @21:14. On 10-12-22, the clerk, rudely put a bag onto of a large bag of ice for me or my son to bag the ice. She saw that I am on a walker (disabled) and have a left hand disability. I made the purchase, & she is supposed to bag the ice for me as a customer. I explained to Friyan that the clerk was very rude, and prior to putting the bag onto of the ice for me or my son to put in the bag, she intentionally tossed the receipt on counter. Recognizing that it's on camera, she then picked up the receipt & provided it to me. She has been rude to me before. The receipt information is Trans #17, Batch 414; Trace 211501; Network ID: K; Approval code: 063715; Ref # [protected]; Trans ID [protected]. I also purchased gasoline for $17. Trans # 1015539 ST: 83285; DR# 1; TILL XXXX; CSH 14; Date: 10-12-22 @ 9:07:04 pm. Friyan said the complaint number is [protected]. While Friyan was polite and apologized for the cashier's behavior (Indian female, short; cashier), employees from this store located at 2998 Foothills Blvd, Roseville, CA 95747 are violating privacy and discriminating against me and my son, as customers. They were rude before recently. My telephone number is [protected]. A formal letter will also be sent with copies of receipts.

Signed,

Robin L. Gray

Customer

Desired outcome: Disciplinary action and the company be held financially accountable for the violations of privacy and civil rights.

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5:06 am EDT

AMPM.com On the app there is an ad for $.50 for a med freeze, if you have the app.

10/08/2022 Every time I go in to ampm on Broadway ave and Anaheim blvd, Anaheim ca, which was daily but I'm starting to visit 7/11 more frequently now, the employees act like they don't know anything about their own companies promotions or app! Today I was told that they don't carry this product and he took the cup from me and said he was going to put it back in the machine! As my 2 year old continues to dip her finger into the cup, and she can do that because this location doesn't have lids or straws available for customers! How many things are wrong at this location I can't sum up in this short paragraph. Free app items are hardly ever available, employees act like they don't know what to do when shown a winning item. Why doesn't ampm train/show employees how to use their own app. Or don't advertise items that they don't carry!

Desired outcome: Be able to use app which is from their own company.

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11:16 pm EDT
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AMPM.com Very poor service and product

I've worked behind the am/pm on Rancho and Craig for over 12 years. I ve use the convenience store for many things. Within the last 12 months the food products have all but stopped...no prepared food..donuts..hot dogs..nothing if ever there they are hours old. Customer service is nilly. One person outside smoking 🚬 one person washing wiping down their car. Home people begging. Coffee is only made at night sits all day till gone. It's awful. We all now get in our car a d drive to 7-11. Service there is great and place is spotless.

Desired outcome: Response

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7:50 am EDT
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AMPM.com Woman cashier black hair with glasses working on 8/15/22 @ 4:37 am

I went in to buy a fountain drink I tried to get cherry coke the soda was out it tasted like water so I tried to get Dr Pepper the Dr Pepper was out so I got a can Arizona I figured since I already drank out of the cup and had filled it with ice I might as well keep the cup I got up to the counter I tell her the soda was old she stays silent she then charges me for the cup and the Arizona I told her why ru charging me for the cup the soda was out she insists I have to pay for the cup I say okay then can u refill the sodas so I can get the drink then she says that’s not my job I said okay then take the cup off she takes the cup off I pay and she snatches the cup from me I go fill up a new cup with ice she locks the doors on me and calls me a stupid [censored] telling me to pay 90 cents who the hells job is it to refill the sodas!? All I wanted was a fountain drink to begin with! I wasn’t stealing I wasn’t rude to her until she locked the door on me. Why wud she take the cup I already drank off of and refuse to refill the soda in the first place ? This is horrible customer service I didn’t mind paying for what I wanted if I actually had got what I wanted ! What is her problem!?

Desired outcome: be polite call another co worker to refill sodas or offer me to have the ice cup and apologize that there is no one to refill the sodas at this time!!

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11:59 am EDT
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AMPM.com Store i put gas and tried t use vacum

I was verbaly asulted by an employee anthony ,lisa is the manager i paid for gas and stopped at rhe vacuum was gona clean my car real quick as iv always done at location but i guess the employee stopped me and said.there 2 dollars not for free i informed employee i didnt know they charged as iv always done for free at location but he was rude and continued to argue and even informed me what time he was out of work so we could handle situation continued to harass me so i went into storeto ask name and managers name to call company

Desired outcome: He needs to be fired

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5:38 pm EDT

AMPM.com Personal treatment to handy cap Senior person

On july 13 2022 at 2:10 pm pcific time in AM PM Located in 1499 main street st El Centro California, the attendant under the name of Dennise mistreated an eldery man who needed to use the restroom, the person mistreated is 78 years old and did bought some items, when asked for the restroom she mentiones was broken, while few min earlier some other personnel mentioned was occupied, she shouted and “mention if we did not understand” definetly an unacceptable behaviour. Please educate on customer service matters to the personnel.

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10:58 pm EDT

AMPM.com Rip offs and liars

The date is June 5th 2022 I go into ampm I get my container and fill it up with ice my own container that I take in there every ampm charges $0.50 but this one particular one likes to charge two and three dollars for ice when you have your own containers your own cup this ampm at 1316 Yosemite boulevard Modesto California AMPM store number is 838-23 they are ripoffs they are ripping people off and putting the money in their own pockets

Desired outcome: I would appreciate a response and I would also appreciate if the store will start charging people the right prices

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2:45 am EDT
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AMPM.com Bad customer service and racial

I went to ampm in the city of pico rivera , I bough some pastries and soda the cashier added up the total it was 6:75 so I handed him $60 and told him to put $40 in gas for me he said ok and he gave me the change $13.25 so I went to full up the gas tank and the pump stopped at $20 when I paid 40 for gas so I went back in politely asking him to fix that issue but he started acting crazy with me cuss at me and he even discriminated me by calling me you are Arabian people are known for scamming , I took a video of what he was saying and after I was leaving he start chasing me too

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11:39 am EDT

AMPM.com Steeling gas

My names is Beatriz Gonzalez and last night 05/04/2022 someone broke in to my house when I was a sleep and stold my credit card and used it I'm requesting find a security cameras because I want to buy a place to put on the person who broke into my house the gas station was on 189 West highland San Bernardino CA 92404 in arco ampm I will request my arco despute card number this happen around 3:8 in morning in sanbernatdino can

Desired outcome: The outcome want the security cameras report becused I want to file a police report for so e one braking in tomy home and that's some scary [censored] I could got killed lady night

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Overview of AMPM.com complaint handling

AMPM.com reviews first appeared on Complaints Board on Jun 15, 2009. The latest review Wasting my canal coupons for savings was posted on Jun 21, 2024. The latest complaint equiptment not working or available was resolved on Jun 11, 2012. AMPM.com has an average consumer rating of 1 stars from 76 reviews. AMPM.com has resolved 8 complaints.
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  1. AMPM.com Contacts

  2. AMPM.com phone numbers
    +1 (800) 333-3991
    +1 (800) 333-3991
    Click up if you have successfully reached AMPM.com by calling +1 (800) 333-3991 phone number 0 0 users reported that they have successfully reached AMPM.com by calling +1 (800) 333-3991 phone number Click down if you have unsuccessfully reached AMPM.com by calling +1 (800) 333-3991 phone number 0 0 users reported that they have UNsuccessfully reached AMPM.com by calling +1 (800) 333-3991 phone number
  3. AMPM.com emails
  4. AMPM.com address
    4 Centerpointe Drive, La Palma, California, 90623, United States
  5. AMPM.com social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 21, 2024
AMPM.com Category
AMPM.com is ranked 22 among 46 companies in the Automotive Fueling and Charging category

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