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Customer Service

Valero Payment Services, 7201 Canyon Drive
Amarillo, Texas
United States - 79110-4339
Mon24h
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Complaints & Reviews

Valero — debit card fraud

Filled my tank with gas at this station on November 10, 2010. Gave attendant my debit card to pay. He kept my...

Westmont

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ValeroI honestly think this is a scam

I have had a Valero gas card for about 6 months and I have always made my payments on time or so I thought. I kept getting late fees, when I called to ask why I was told it take 7-14 days to process payment. I pay on-line and I don't use the paper bill service. I always payed about 5-7 days before my due date. I pay all my bills online:gas, cable, phone exc exc and I have never heard of a electronic payment taking 7-14 days to process. I honestly think this is a scam. I would advise anyone to avoid this company at all cost. I have canceled my card.

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Valeroovercharged at the pump

    Pushed the 2.99/gal regular button - charged 3.19 premium! told clerk that there is something wrong with the pump and he yelled at me three times that I DID PUSH the button for expensive gas when I know for a fact that I had to push it twice to get the pump to work and it was for the 2.99/gal - not 3.19!

    He was very rude and obviously didn't want to waste his time talking to me so I will let everyone I know that drives along Ygnacio Valley Blvd in Walnut Creek, CA to go somewhere else. The station must have changed hands - I have never dealt with such a rude person there before so I can only assume that it is under new ownership from the last time I bought gas there.

    what a SCAM! ! ! I have been pumping my own gas for many years and know the difference - I always use regular and that pump #8 somehow switched my request to premium.

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      The complaint has been investigated and
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      Valero — bad tank of gas

      purchased a full tank of gas (gas light was on and i was basically running on fumes). Total tank came to...

      East Hampton

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Valero — bad gasoline

      I filled up my car today with gasoline from a valero gas station. When i got to do one of my errands and i...

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      Valerofreud work on car

      They told me I need a new air comprssure and I didnt. They said they would charge me $800.00 and when I went to my machanic on monday he said I didnt and he only charges me $100.00 he said the valero place was tring to rip me off.

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        Valero — gas pump rip off

        On November 12, 2008 I went to the Valero at the intersection of Military Pkwy/Masters. I paid for $10 in ga...

        Valero — questionable signage price practices

        I always purchase my gas from valero stations depending on which one has the lowest price. Over the past year...

        Valeroterrible experience

        Hello! Thank you for accepting my complaint. I visit Valero Store #719 in Wharton, Texas on a regular basis. We motorcycle ride so I often have to use the restrooms. This store has the dirtiest, stinkiest bathrooms I've come across all over Texas. They are worse than an outhouse. Please ask them to clean the restrooms. Their restroom is unisex and there is constantly urine on the floor and seat. It's totally disgusting. Does the health department oversee this?

        Thank you for your assistance.

        Sincerely,
        Liz.

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          • Ja
            jadegarcia Jan 19, 2009

            Well I got a really bad experience with this valero gas station unfortunally I don't have the location number, but its in spring, tx at cypresswood dr and treaschwig corner. For a fast convient way I would ALWAYS go there for ANYTHING. One day coming out of work I stop to get me a beer, cigarrettes, and milk for my son, well the jerk attendant asked me for my ID which I gave and he said that " if i leave in texas why don't I have a TX ID" I had gave him the consular mexican ID. Which in my opinion I don't think that he should of told me that because I do HAVE my TEXAS TDL which at the time I didn't have with me, AND I SURE DID TOOK MY BUSINESS SOMEWHERE ELSE! He is NO ONE to tell anyone OR especially me what to have he ain't not freaking mayor or president to tell a customer that! So they lost a really good customer just for that ### racism question!!! AND I WILL TELL ALL MY FAMILY MEMBERS AND FRIENDS WHO LIVE AROUND HERE NOT TO GO THERE AND PEOPLE THAT COME VISIT ME EITHER!!!


            Thank You for having this board!

            Sincerely, MRS. GARCIA

            0 Votes
          • Co
            cordless41 Feb 03, 2009

            Good afternoon 02/03/2009
            You sent me some coupons for merchandise but I can't find any close store's to me to shop at.
            I live at 1065 Cornell Ave Albany, California 94706
            USA. I do thank you for the coupons. Maybe I can give tthem to a friend. Thank you Louis L. George.
            [email protected] Ph.# [protected].

            1 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Valero5 bucks for nothing

          I pulled in to Valero #[protected] on Saratoga and Moorpark, in San Jose, CA. All I needed was for them to loosen a screw on my rear-view mirror with an allen wrench. The mechanic on-duty loosened it and asked for 5 dollars. "For what?" I asked. Paid him (which I saw him pocket) and decided to boycott Valero. Fist of all this employee should be reported for arbitrarily charging customers. With gas prices being what they are, how dare Valero employees charge for loosening a [censored]g screw. I was a good customer, but I'll be taking my business elsewhere.

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            • Ig
              ignfan69 Mar 15, 2009
              This comment was posted by
              a verified customer
              Verified customer

              You shouldn't have paid him.

              0 Votes

            Valeroattendant is not answering

            I went to valero gas station this morning 7/7/08 I used my
            credit card and did not even asked for a picture i.d. and then
            after i used the gas i noticed that my tire was flat so i went back and got tokens. the air machine was not working so i went to the window again and rang the bell and rang the bell the lady attendant was not coming out. I waited for 10 minutes I'm already late for work, and finally i had to just use my key to knock on the door . Then, she had came out. I don't know what it is that she was doing at the back. I let her know that the machine is not working if she can give me another token bec. this happened before when i put in 3 tokens and it did not work. So all she had to do is give me another token and the machine would have worked. California law states that when we purchase gas then air and water is free. She said she did not have another token. So they only keep 3 tokens in their register? I asked her well can she give me a quarter so it can work she said no. This is not the first time that this incident happened with this lady attendant. How do I complain to the gas station owner?

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              • Ma
                Mary Ann Wise May 24, 2011

                All weekend I watched this. The gas price on the sign posted by the road was $3.86 / gallon. When you pull in, the price on the pump was $3.96
                Is this a way to get people in who would not recheck the actual price? This stinks. Bad enough that gas is so high, but to try and lure you in with false advertising is a low move.

                0 Votes
              • Vi
                VinceNeil Sep 01, 2011

                This guy now has posted a separate higher price for credit cards, but his price on the large main sign by the road is the lower cash price! I glanced up as I was pumping and noticed there was a separate credit card price next to a "cash" price. I was pissed. I called the manager this morning and he hung up on me.

                0 Votes
              • Pa
                Patsy Dagostino Nov 02, 2012
                This comment was posted by
                a verified customer
                Verified customer

                I bought a gas on Valero Service Station and paid by credit card. The sum I used to pay was $50 but when I received my receipt there was written $70. I started asking about this misunderstanding and came to a conclusion that it was not a mistake, but a planned fraud. Don’t use them!

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Valerovery rude clerk

              I visited a Valero corner store # 4199 in Bossier City Louisiana Airline Drive Location. The clerk was Miochi Thornton. This clerk was very rude and just a plain *** I would never recommend stopping at one of these stores they need to better train theses people!!! I really hate dealing with these folks that wake up in the morning living from pay check to pay check so they are mad at the world well let me tell you this go get you a better EDUCATION- Ed ja ma ca tion as they say then you will be where I am until then get a life.

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                • Da
                  Dallaslouie Jun 15, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Its because Valero hires foreign clerks that are uneducated. they do not represent the company in a professional manner. They treat customers like crap.

                  0 Votes
                • Da
                  Dallaslouie Jun 15, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Valero corner store # (2417) in Dallas Texas has employees who act the same way. Don't even take a Marlboro coupon in this store the foreign employees look at you like you are trying to rip them off and tell you that they do not except Marlboro coupons from the mail.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Valero — terrible service and employees

                I'm writing this post after the worst experience I've ever had in a retail establishment. 11.06.06...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Valero — scam and fraud

                On 5/17/2008 my son and I stopped by Valero to fuel up our dirt bikes. In the process we always fill a can or...

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