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Valero
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1.6 104 Reviews 104 Complaints
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Valero complaints 104

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B
6:48 am EDT
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Valero Pricing. 10 cent reduction when using Valero Card

In the past, when I used my Valero card, the price shown on the pump reduced by 10 cents per gallon. Now the pumps do not do that. I'm told when I call customer service that the credit/price reduction is applied when the monthly bill is sent out. I don't find that to be true either. Why advertise a discount (for card use) if that is not a fact?

Now I get a notice that my 'complaint appears to be too short'. I've never heard of a complaint being too short. I'm complaining about nationwide false advertising if customers are NOT getting the discount at the pump that's advertised.

Desired outcome: I'd appreciate a response and a refund of all the price reductions I should have gotten over the past 12 months.

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K
9:56 pm EDT
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On July 17, 2022 I went into Valero gas station at 2300 gilmer rd Longview tx 75604 between 8:15 and 8:20. I received the worst customer service of my life! When I walked in the lady was leaning against the counter on her phone, I was waiting by the counter very politely trying to buy a electronic cigarette when the lady first said “what do you need” I...

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C
9:58 pm EDT

Valero Service

At 8.30 on Sunday July 10 l went into the Valero at US75 and Morton st. There was a customer in the store who said he had been there for 10 minutes and could not find anyone to check him out. I knocked on the employee door and there was no response. I told the other customer that hopefully they were not shot and lying in the back. I went to check the restroom and as I was going in the attendant was coming out. I told him that he had customers that had been standing waiting. He so what. I said I was going to file a complaint. He said what ever. In order to protect your employees and business. Please help this young man learn to respect others. Christopher W. Walton. [protected]. Just voicing my opinion and I contribute at least 500. Dollars a month to your business and in the event that you find it not important to provide good customer services. I shall take my business elsewhere.

Desired outcome: Good customer service and a little respect.

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M
2:07 am EDT
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Valero Rachelle employee

Check store video on 7/7 6 am, I’m in a blue long dress, Rachelle started throwing boxes on the floor when I requested 2 boxes of Marlboro Menthol to save money, asked her why are you so angry you just started working & she went crazy said to go to another store I’m calling the police. This is unacceptable, that person has mental issues and do not represent the company values and mission

Desired outcome: I want to be refunded for my Uber rideRemove her from dealing with customers Help her mental issues with anger management Review the video and apply disciplinary actions as needed

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C
2:52 pm EDT

Valero Charging 50 cent debit fee on cash purchases

Last night, I needed a few things and the Valero on Merced in Fowler CA is close.

I stopped going here, because I once again caught them charging this fee on cash purchase, and it happened again last night. But this time I confronted the man and explained it is FRAUD! I decided to write here before I report to BBB and police ...

To be sure this is happening, this morning I sent 2 different friends in and the same thing happened

Desired outcome: Stop stealing from your customers

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Q
2:13 pm EDT

Valero Shorted on gas, money was kept

your petromart location

14850 NORTH FWY

HOUSTON, TX [protected]

Today at 12-12:20 pm I went to get $37 of gas, pumped stopped at $32. She said i asked for $32. I asked for $37 on pump 2. She didn't speak much english, she was talking to someone else on the phone and just kept denying it happened. It was quite embarrassing and even worst because she was completely wrong. I asked her to check, she refused. It was a terrible and unfair experience. Robbed of $5, guess im just lucky it wasn't more.

Desired outcome: Refund, money returned

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H
7:58 am EDT

Valero Station pumps and customer satisfaction

I went to the valero on the lost mile between rehobeth beach de and dewey beach de for gas. I tried the pump pay and noticed several say pay inside. I went in and the attitude began with the blonde pale white girl. Paid my 50.00 on my debit and went to use the pump. It didnt work and the girl came out said its broken and id have to come in and change pumps. Now we all know I just got pre authorized for the 50.00 and she wants to charge 50.00 again to a new pump. I simply said at 5.15 a gallon youd think the pumps would work. The girl then proceeds to say you can go elsewhere and pushes my card back. I left and will never step foot into that horrible place. She requires some major customer service training then she needs to be in line for being fired by valero. Can we say price gouge gas station. By the way everyone around is under 5.00

Desired outcome: EMPLOYEE TO BE FIRED OR SERIOUSLY Reprimanded

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T
8:41 am EDT

Valero Customer service

Spoke to the assistant manager as a simple hello and she didn’t speak back this happen at 7:30 in the morning on 6/2/2022 no one greet or made you feel welcome so I didn’t spend my money I refuse to spend my money where I feel unwelcome nor did I here her greet anyone else she also had a grown up face the assistant manager name is cyrni she never speaks and I been in that store several times

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T
7:36 pm EDT

Valero 2 female employee very unprofessional.....

On Thursday evening me and my husband went to Valero to get some gas and some slushies so my husband went in there and did all the you know shopping or whatever we had to do so one of the female female black employee had messed up his change so he was trying to help correct her with the correct change so she started belligerent cussing at him saying she's going to get her uncle and her brothers and all that to do business to him just because he corrected her in front of other customers about his correct change so then she can't blabbing on the body she's going to get this person this person to beat him up and he don't know what she's from and he's and she going to do this and she's going to do that and we'll do it so after that me and my husband left and that was the end of that day.. so the next day which is today me and my husband goes in there together to get you slushies so two female employees are in there now is assistant a manager and a regular employee put my head right what happened last night and he was like it was already taken care of it's no need to you know keep escalating the situation is already been calm or handle already so so then the assistant manager told the employee she better not serve my husband so me and we didn't hear that so me and my husband went to the counter the girl said I'm not serving you not the system my sister man said do not serve you and it was so rude and unprofessional that they did that in front of other customers and I don't think that was probably right so then they called the police on my husband and my husband did not do nothing he did not say nothing out of the way to them all he said was why can't I purchase these two slushies and they just the assistant manager when I was cussing at a man was saying this man that and we left out by myself and I think that's very unprofessional lead to handle a matter like that as being assistant manager you don't handle a situation like that first of all you pull a person outside if she wasn't there as you wasn't there at a scene that happened pull that person every single person inside with them you know call it all that call the police for now they call the police I might as well nothing had a police follow my car and everything and then all that and then they gave him a CT for nothing they made him sign a CT for nothing I don't even see why the seat she was even giving to him and those two important assistant manager and then the regular employee they two female black girls and never soda Texas store I don't know the store number but if y'all look up it never started is it a regular employee female and then it's an assistant manager a female that was in both form was really rude unprofessional and I read and I really will recommend about Valero while them two are working there and I mean that if y'all continue to have the people like that her and talk place a business y'all wouldn't be shut down really shut down and nobody want to come over there because that these are two row rude females I ever seen in that Valero store ever in my life so if y'all can't do nothing about it I'm going to go to higher power about it I'm just letting you know that but that was real professional I don't see why the CT was to give it to him he didn't act belangering he didn't go off he didn't even change so I'm in that kind of you know my husband is a hard-working man he doing he can to help people but if he if he's wrong he's wrong but if he's writing me and he going to know he's right but that girl that the employer never sold the Texas she was wrong because she did not give him the correct change she trusted him about to change that she messed up and all this because of that and then the system manager the black lady she shouldn't even be assistant manager the way she handle that situation was rude I'm professionally nasty unseen unheard and very in professionally...something really needs to be done bout these two unprofessional rude disrespectful unheard and unseen employees y'all ever had...Any questions or concerns feel free to contact me. & Mrs. Ross @ [protected]...we are very dissatisfied by the employees ya have hired...

Desired outcome: They should be terminated due to the lack of professionalism and rudness and disresptful un professionalism these two black female had in front of customers cause neither one of them had respect for us nor the waiting customers ....

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F
10:09 am EDT

Valero Gas Quality

I have been a loyal card member filling my take app. twice a month at the Valero 181 East 1st st Oswego NY and got 278 miles from the fill ups. Yesterday 5/20/2022 I filled up at Bj's Wholesale 4145 st rt 31 Clay NY and got 341 miles on the fill up thats nearly 100 miles. I think that Valero may be watering down the product and the consumers should be alerted.

Desired outcome: I should be entitled to 2.5 gallons of gas (40 miles per gallon) times 2 fill ups per month for the last 6 months at 4 dollars per gallon as a refund meaning they would be paying me approximately $125 as a credit to my Valero card.

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C
1:24 pm EDT

Valero Car WAsh

I went through a car wash at YOUR Valero station on Babcock in San Antonio and it ripped off my rook rack. THEN your insurance adjuster Diana Deaton at Circle K Global Services had the gall to deny my claim saying it was an "after market" rack, even though it was a Mazda rack put on by a Mazda dealer before I bought the car. THEN never even informed me. Outrageous.

Desired outcome: PAY FOR THE DAMAGE YOU AND ONLY YOU CAUSED!!!!!!

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L
2:56 pm EDT
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Valero cigarettes... Why

Why is it that you guys are deciding on what the public smoke as far as the products in the store, you have stores on every corner in SA,Tx and I can't buy my menthol cigarettes. You even put your own brand in the store (Traffic) and now nobody can get a pack. Basically you guys are doing away with menthol lights and NOT replacing it, really. You have two stores within 2 block from each other. I would like to know what am I suppose to do if you guys are just serving Malboro or Kool or Winston.You stopped selling my brand which is Salem Slim Lights and offer me Misty.. Which you have went so high in price that I started smoking the Traffic lights. I'm at a cross road here...And as you know that quitting ain't easy. Can you help the public and bring in something menthol or menthol lights... Please be advised that I'm sending in this complaint not to fuss but to be advised of what to do.. Don't put a produce out there and your not gonna honor it. I don't have money to waste on other products and not familiar with its taste. Thank you for your time and I hope that I could get or see a response...

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J
5:51 pm EDT

Valero No hot food 24 hours a day like they advertise at the valero in shelby ohio

The owner refuses to put money in the ATM so it's never working the only time you get hot food is at lunch time no other time of the day is there food in there other than possibly a cold sub once in awhile other than that there is no food other than normal shelf stuff and I don't want to have to drive across town to go to another gas station and everything in that store is way overpriced

Desired outcome: For an everyday customer have food on hand and the ATM work instead of being out of order all the time

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M
2:24 pm EST
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Valero gas receipt

3/3/22 615 pm i have go to this location 4 weeks in a row for gas. i swipe my card at the pump when asked if i want a receipt it does not give it to me because there is no receipt paper in the machine, and this is in all the gas pumps at this location this is very frustrating to have to go inside and wait in line to get my gas ticket and for my safety i have to walk from the pump to the inside of the store

as much gas as i buy you need to get your employees who stand around on their cell phone to do their job

PUT PAPER IN THE GAS PUMPS OR FIX THEM GOSHHH

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A
12:19 pm EST
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The Valero at 3730 centerville highway, snellville Georgia 30039 has bad cracked concrete surface that is one foot deep sitting near the gas pumps when you enter the station. The one foot caved in surface could cause server tire damage and is hazardous around the fuel pumps. Also, from the numerous times I've purchased gasoline at this particular location...

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J
10:13 pm EST
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Valero unprofessional politicization

I went to get gas at the Valero station in Calico Rock, Arkansas. Someone has decorated the pumps with very durable stickers that derogatory and political in nature. I was under the impression that businesses were public spaces. The operators should know better than to leave these silly things up. I'll make every effort to fuel up somewhere else until they are removed. I'm disappointed.

Desired outcome: Just have someone take them off. Businesses should know better.

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J
4:12 pm EST

Valero Jo

The black girl on first shif on Goodyear blvd was disrespectful to me and another man she is so rude to her customers one girl on first shift put a sign on the door saiding she be back in 5 minutes she saw me at the door well thought the bathroom with her cellphone stay in there 25 minut had a lots of customers drive off I know she was face timeing because I seen when she came out she was still talking to the person I seen the person on the phone she didn't even said she was sorry for being late to open the door

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Update by Jo cabiness
Jan 14, 2022 4:12 pm EST

Employee

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E
8:40 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

The station on fruit ridge in Sac, CA. Your employee, a young man, is very rude, treating, nasty. Never encountered a dilemma until the last 8 weeks at this station. I will be taking legal action against this dilemma. Keep my family not involved. Will not dismiss your actions as I feel treated and being 65 years old and disabled. This company'...

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10:27 am EST
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Valero Experience and overall customer service

Lonoke Arkansas Valero extremely rude and unpleasant employee. Lady with brown hair and glasses that worked Wednesday November 24th at 9am absolutely ZERO people skills. If you have that bad of an attitude you definitely don't need to be dealing with people. Come multiple times a week but definitely won't be doing that anymore. Everyone besides this one employee seems to be absolutely pleasant. Completely ridiculous!

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A
11:20 pm EDT

Valero Service

Says accepts Apple Pay. Forgot my wallet and they do not allow Apple Pay. I live right down the street and he said he would let me go get my wallet. Man named Henry locks the door right in my face. So rude about it too, fire this man or close it down never in my life have I met someone so I thoughtful and rude. All I wanted was gas and a monster for my 4am drive. Never going to another Valero in my life

Desired outcome: Close it down

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Overview of Valero complaint handling

Valero reviews first appeared on Complaints Board on May 25, 2008. The latest review Incorrect charge on my credit card for fuel was posted on Apr 15, 2024. The latest complaint charging incorrect gas prices was resolved on Nov 05, 2014. Valero has an average consumer rating of 2 stars from 104 reviews. Valero has resolved 15 complaints.
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  1. Valero contacts

  2. Valero phone numbers
    +1 (800) 333-3560
    +1 (800) 333-3560
    Click up if you have successfully reached Valero by calling +1 (800) 333-3560 phone number 0 0 users reported that they have successfully reached Valero by calling +1 (800) 333-3560 phone number Click up if you have UNsuccessfully reached Valero by calling +1 (800) 333-3560 phone number 0 0 users reported that they have UNsuccessfully reached Valero by calling +1 (800) 333-3560 phone number
  3. Valero emails
  4. Valero address
    Valero Payment Services, 7201 Canyon Drive, Amarillo, Texas, 79110-4339, United States
  5. Valero social media
Valero Category
Valero is related to the Automotive Fueling and Charging category.

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