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Valero
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75 complaints
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R
7:46 pm
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Valero - Gasoline

Filled up a full tank of regular grade gasoline on Sunday 11/22 at the Circle K location #27421 at 841 Bitters Rd. San Antonio, TX. Used card number ending in 2818 for charge of $34.63. For the rest of the week while starting my engine, it would sputter and rev unprovoked. It seemed unusual but I ignored it until 12/1 when the truck completely shut off...

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Valero - Unauthorized debit card hold in the amount of $50

Date of incident: 10/22/2020 Stopped at Valero Gas Station in Flemington, NJ today on my way to work. Total gas purchase was $31.10. When I got to work I received an email from my bank stating I had a $0 balance in my checking account. I look at my account online and noticed a $500 charge in addition to the $31.10. I called my bank and put a claim in to...

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9:31 pm
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Valero - Cashier

A few days ago, I walked into the cashier calling a customer a fucking bitch nazi, yelling fuck you at her your fucking stupid and the insults went on. He was an absolute disgrace. I will never shop at a velaro again. I asked another customer what was going on and was told all she asked was if he ever watched oan or fox, he was watching cnn. Politics should...

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2:26 pm

Valero - vaping device

my mother went in to purchase the alto vaping device since they were 99 cents...i told the lady she needed the ones in the black box...she gave my mother the ace device which are in a grey box and my mother also purchased the pods for the alto device...the manager told me she actually asked me if i was sure about the device that was being purchased. i told her that she did not ask me since i was not the paying for the device. I then asked why would my mother purchase the wrong device. She then said she knows nothing about those things. So i asked her then why would she ask if my mother was sure she was purchasing the right device if she knew nothing about this. Very rude as i was walking out, said you have a nice day with a big grin on her face. I have never had anyone at your stores do something like that. And for a 99 cent product. she said does not do returns on tobacco products.

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10:10 am
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Valero - misleading signed on the gas price

8/9/19: at 6.45 am The gas price board is listed as pay cash: "$3.41" and credit card: "$3.51" I gave the attendant $40 to get the discount price. But when I went to put my gas the wash price of $3.51 and I went to ask the attendant and he said I have purchase car wash in order to get the discount gas price. There is no where on the signage board saying...

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S
10:15 pm
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Valero - attendant on service 3/28/2019 8.38 pm; customer service of pump attendant (only one there)

Hello, I have experienced very bad and very rude customer service from the attendant at the pump. After pulling in at the pump, I had forgotten to roll down my window, so he literally yelled at me (I am not exaggerating) from outside to roll down my window. I was somewhat shocked but not totally surprised (since this attendant had been rude before at least...

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12:43 pm
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Valero - general dirty store poor maintenance. no coffee

Arriving at store address 4801 several pumps were out of service. Windshield washer tank was empty or stank. Date 1/6/19 on IH 35 50 miles outside Dallas. Bathroom was nasty had to visit another facility. Coffee was old and all extra milk and cream empty. Long line at checkout as clerk was being questioned about tickets and seemed to be arguing with...

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12:50 pm
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Valero - pump charged me premium!

Gas station located at 2900 okeechobee, west palm beach fl charged me for premium gas while i pressed unleaded. $10 extra that i would usually pay for full tank! I went to complain inside but they told me i must have pressed premium by mistake which i would never have done since i have been using unleaded for 18 years. I will never use their pumps again! Scam!!!

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9:54 am
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Valero - express lane vallejo gas station

I am a courier and my routes take me into some very rural areas so I always begin my route with a full tank of gas. My tank showed I had 3/4 of fuel before entering my debit card, I then entered my pin, selected regular gas began fueling with hose in tank. I washed my windshield then requested my receipt. The Pump (10) indicated to see cashier. I entered...

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8:30 am
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Valero - disgusting look and service charge

The gas station in Oroville CA at 611 Montgomery St is a disgrace. The asphalt is filthy, the waste baskets arent emptied and the owners are rude. I used my Valero card to buy food at the Food Express and I was charged a $.50 surcharge. Is this your policy? If so, I will cancel my card. I only went to that station because I had a fleet card, or I would...

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8:58 pm
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Valero - bad unleaded gas in tank

08/30/2017 after midnight. (281)537-8400; I purchased $10 dollars of unleaded gas on this date and it contaminated my vehicle(2011 Chevrolet Malibu) I am requesting assistance with the repair of my vehicle. It is currently at Roy's Repair Shop located on 11914 Veteran's Memorial Drive. The repair is more than I can afford. When I purchased this gas at this gas station, I totally trusted them. Now I hope that this company would please help me. My name is Yolanda Robertson at(832)704-8828. My address is 16112 North Freeway #122 Houston, Texas 77090.

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9:39 am
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Valero - Bad Gas

I filled up my car (Chrysler 300C 5.7 liter) at Valero Corner Store #1754 ($37.13 fill up), midday on Aug. 21, 2017, and drove the car home, approximately 1.5 mi. The car sat for four days. On Friday the car had a hard start for a few errands. Saturday 8/26 the car would no start at all. On Monday 8/28. I had it towed to Frisco Chrysler. They are having to...

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G
1:32 am

Valero - enough is enough

The Valero at 9710 Beechnut St Houston Tx
Ph #713-778-1142 and 832-314-4520
Manager- Tony
Area Manager Nadeem
Started towards the very end of May I believe

That Valero crew Is an outrage. We have tried talking to the employees, the assistant manager, manager and the area manager and there has still been no results. That location is supposed to accept mobile coupons but the majority of the time they treat the customer as if they created the coupon at home. There is a banner right above the front cashiers station that says "we accept mobile coupons" yet Ive lost so much money behind the upper staff lying to me telling me they are going to fix the problem. Thats money out of my pocket that I can not get back because you only get 5 minutes to use the mobile coupon. Each employee should be trained to take a mobile coupon if they are trained to use a register absolutely no excuse. The manager actually put my fiance out of the store earlier today because he said "you call corporate on me get out of my store and never come back or Ill call the police" That's harassment and illegal. After one of their employees told my fiance that he doesnt talk to men on the phone because he doesnt swing that way. So because my fiance wants to let you know he just came from your store and the doors were locked when it is a 27/7 store and he was told to come back in two hours...he contacted corporate and they confirmed that there was no reason that location should have been closed yet it was and is every night. Claims of being weary of the loiterers that stand outside their door. The law clearly states and is posted around the entire building that there is no loitering, trespassing, alcohol, hand guns or anything of that nature to be on or around that property yet they close the door on regular customers and threatened my husband that if he didnt like the price he was quoated for a pack of cigarettes and I think a drink which was (29$) that he could leave...The drink was a soft drink not the foutain of youth then he threatened to call the police on my fiance if he didnt leave the store, SO we are trying to take this thing as far as we can to make sure our rights as American citizens are not toyed with or stolen. We have text messages from the entire managment team and corporate saying it will be resolved but their resolution was to try and banned my husband from that store.

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4:30 pm
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Valero - customer service

I walked into the gas station don't get greeted ask to put gas for my car and request 40$ back and the last insisted to give me my money she started cussing at me saying I'm a [censor] becasuse I told her the service she provided me was bad with attitude I came in with a good attitude then you made me upset because I ask you for something simple it's your...

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3:39 pm

Valero - poor service

The Valero store at 14060 Homestead in Houston is poorly maintained, charges market gas prices, has filthy restrooms, and has poor customer service. I paid for gas and requested a paper towel to clean the gas off my car and was repeatedly refused any service. No windshield wipers, no paper towels, broken or unreadable gas pump screens; just an embarrassing business run my folks who don't care.
Does Valero care?

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6:41 pm

Valero - customer service store number 2166

Customer service store number 2166

Terrible service! I walked in with my service dog for only $10 gas and not only did the guy clerk refuse me service (even after the lady in front of me held my service dog outside for me), and he also was yelling at me and called me a white [censor]. A lady who was just coming on shift checked me out for $10 gas but for some reason at the pump I only got 8.70?!? The lady might've gotten my amount wrong and money wrong but at least when I asked who the manager was in the guy clerk told me he was the manager she told me the truth that the manager would be returning in the morning. Not only did this rude man miss treat me but he posed as the stores manager? Many customers approached me outside while I was pumping gas and told me that they will no longer be using that Valero any longer just on based on the treatment I received from that gas station clerk. I prefer Valero over most other gas stations but I will be using Texico by my house instead of Valero due to the poor customer service from the employees at this particular store. I'm very sad that people still believe that they can speak to women this was a grown man yelling and cursing at me for having a service dog. The only reason why he refused me service was to discriminate against a white woman.

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11:45 am
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Valero - false advertising

There is a Valero station on the west side of Date Palm, just south of the 10 Freeway and Vista Chino. It is a very short distance away from an Arco station, just north of it, on the east side of Date Palm. Just south of the Valero station, on the opposite side of Date Palm, is a full-sized billboard, which advertises the lowest gas price around. In fact...

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11:28 am
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Valero - an extremely rude employee

Yesterday day approximately between 3pm and 5pm, I went to the Valero in Hot Springs, store #1781 and I briefly parked so I could use the restroom and an employee by the name of Jerry was extremely Rude and disrespectful and he was making himself intimidating and this makes me not want to use the location anymore, and also write on my blog about it

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6:41 pm
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Valero - complaining about the cashier at the valero gas station on 1610 fairgrounds drive in vallejo ca. 94589

I was trying to purchase a lottory ticket and as soon as the lady cashier named Eman saw that I'll be paying my purchase with quarters that she's not going to sell me any ticket. And she mention that she don't give a f••• if I complain on her to her manager ms. Isabel Sanchez. Now tell me, don't you gas think that is very wrong to do to turn a costumer down just because he is paying on cheap change?

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1:15 am
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Valero - rude service.. every time

I always go to the valero on Hammerly and Gessner in Houston Texas.. only after hours because it's the only store open in my area. The cashier "Herb" is so rude he ID's me for my cigarettes every time, which I have no problem with at all but he always yells at me telling me he doesn't have them when I'm looking right at them then he throws them at me.. I've...

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Valero contacts

Phone number

+1 800 333 3560

Website

www.valero.com
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