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Customer Service

Valero Payment Services, 7201 Canyon Drive
Amarillo, Texas
United States - 79110-4339
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Complaints & Reviews

Valerobuying gas

This incident occurred today, 4/29 at the Valero station, 1185 S De Anza Blvd, San Jose, CA 95129 at about 10:30 AM.

Intending to fill up my car with gas, I walked into the shop to pay cash, handing the employee $40. He asked me which pump and I said I wasn't sure. I told him I was parked on the other side of Pump 2--and he said "Oh--Pump 1" at which point I walked back to my car to pump gas. I noticed that the pump stopped working after $15 had been pumped and was about to go back inside when the employee came out and said that there had been a mistake--he thought I had said Pump 3. He went over to the woman at Pump 3 and then he returned inside. I had no contact with this woman. The pump reverted to 00 and I started to pump, filling my car with $36 worth of gas after which I walked back to the shop expecting to get my $4 back. The employee then handed me a $1 bill. I asked about the other $3, naturally, and he reasoned that I had made a mistake with the pump number, and that the woman behind me had pumped $3 worth of gas that I actually paid for. I asked whether the woman (who by this time had driven off) offered to pay me $3 and the guy said she didn't have any cash. I asked him for the cash and he said he couldn't give it to me.
This might seem like a petty situation over a paltry amount of money, but as a regular customer at that station, I would have thought he would have done the honorable thing and given me $3 back. I will never go back to that gas station after being treated in this way.
I would like to be compensated and I would certainly like my $3 back. My contact information is below.

Sincerely,

Helena Cohen.
[protected]
[protected]@gmail.com

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    Valerostore condition flooring being removed and covered

    As I was walking into the store, I hit a rug that was covering tile that was being removed from the front entrance. In doing so my ankle hit the metal base on the door causing swelling blood and black and blue bruseing. Also My knee hit the busted tile under the rug causing a large abrasion.
    I was told that the manager did not like yo take calls on Sunday and no one could help me. I was given het a number to call her myself and for the store the cashier was so rude she said we DO NOT call the store manager for any problems on Sundays. But she would call the police and I informed het my brother is a lawyer and I would have him contact het boss. Currently I can not walk on my left food fue to swelling, there is not one person in your store who even offer a hand to help me. They treated me like i was the problem. The cashier did remove the rug and show me the busted tile. I would like to speak to some one as soon as possible.

    Thank you,

    Winter Vaughn.
    [protected] [protected]

    store condition flooring being removed and covered
    store condition flooring being removed and covered
    store condition flooring being removed and covered
    store condition flooring being removed and covered
    store condition flooring being removed and covered

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        Arco / Valeroworst car wash service

        This is the absolute worst service station that I have ever been to in my entire life. It may well be the worst business of any kind that I have ever been to.

        Here's my story: Today I drove my car over for a quick token car wash. I drop my token then I follow with the green light red light signal move my car into the washing hub However, because somehow the car wash machine's sensor has some error happened which pending the movement and then green light flash again i move my car alittle bit forward then next second red light flash again means my car in the right position.. but NO the machine still not moving forward to wash my car but instead my car stuck in the middle of the washing hub can not move but the brush already full half way down my car can not moving .

        I wait for few minutes rec'd No assistant nor help to get the machine restart...then the guy(sat in the booth) finally notice and show up but not helping but start shouting to me from Wait far behind !!! he shouting which i hardly can heard him ...he kept asked me to move my car but i can not because the red light still flash i don't want to risk possible destroyed my car under dis-functioned wash machine...it took me longer than 10 minutes finally he restart the machine and green light back on and I can pass through got my car out of the washing hub...of course I complained (in an assertive but calm voice) to him for the failure of car wash and requested him refund my money because service incomplete ..meantime he never stop screaming at me. said I'd failed to follow the instructions but I said I exactly followed the green light red light to move forward and stop my car to the exact right spot ...he just won't listened and such rudest attitude I simply just won't accept !!! he probably think that I'm a petite Asian lady for such situation who have no choice but to accept it and walk away

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        I could go on, but by now you should get the idea. Unless you want your car destroyed and the rudest service ever, DO NOT go to Arco/Valero Burlingame CA that's right next to Mike Harvey at 1000 Broadway Burlingame CA!!!.

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            • Ja
              jaberwocky Nov 11, 2011

              "Someone needs to manage the manager at this location."

              someone needs to mind their own business...and get their gas elsewhere.

              1 Votes
            • Ramelle Nov 11, 2011
              This comment was posted by
              a verified customer
              Verified customer

              Shop elsewhere.

              1 Votes
            • Do
              Donna Babel Nov 18, 2011
              This comment was posted by
              a verified customer
              Verified customer

              The Vallero Gas Station in San Andreas California has terrible management. The guy who runs the place, "Sooko/Suko" has hired his sister, who has a chair at the cash register, so she doesn't have to stand up as do the other employees at the cash register. If you don't interrupt her while she is reading her book, she is usually in the back and sometimes in the front snatching food from the hot food window. Her mouth is usually full, and if she moved any slower, she would be going in reverse. She also has a tendency to short change you. This has happened too many times to me. They used to get 200$-300$ per month from me buying gas, and I am no longer going to go there after two years of enduring this, I just thought at some point it would get better, but it has definitely gotten worse. It is worth it to me to drive another 1/2 mile to get normal service. I don't know if they will notice the decline in money or not...I hope they do.

              0 Votes
            • Re
              Reviewer15767 Oct 15, 2015
              This comment was posted by
              a verified customer
              Verified customer

              Valero Gas Station at 4401 SW, 8 Street, Miami, FLORIDA has on Board $2.179 and is collecting $2.249 They are misleading all the client that arrive there. Do something, please.

              0 Votes

            Valero Energy Corporationgossiping about fellow employees with customers present

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              The complaint has been investigated and
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              Valerovery poor service

              I visit this Valero station, located on General Mcmullen St, several times a week. This morning I noticed as soon as I walked in a long line and only one clerk. SATURDAY!! This is not the first time I walk in and the line is long. Several times I notice a second or third clerk either standing around talking or doing minor tasks which could easily be done after the customer line is taken care of. After this morning I will be taking my business elsewhere.
              Please feel free to contact me. My name is Andrew Solis and my phone number is [protected].
              It is unfortunate that such a well known company does not train it's employees better customer service!! Thank you

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