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ARCO Customer Service

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Tesoro Refining & Marketing Company LLC

19100 Ridgewood Parkway
San Antonio
Texas
United States - 78259

Customer Support Phone Numbers

+1 800 322 2726(Customer Service) 10 4
+1 800 761 9670(Prepaid Gas Card) 1 0
+1 800 348 7959(Fleet Card) 1 0
+52 664 423 2726(Mexico, ProFuels) 0 0
+52 656 686 2228(Mexico, Del Rio) 0 0
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ARCO Complaints & Reviews

ARCO / was called a bitch and tried to fight me

An
Jun 11, 2019

She called me a bitch and tried to fight me because they made a mistake. I had my card in the slot and pumped my gas she came outside and yelled at me because I somehow pumped someone else's gas when I had my card in the slot, it was at the arco on gateway and Yosemite in Madera California...

ARCO / noise coming from top of store

On
Jun 07, 2019

I have lived in back of arco for over 35 yrs. never a problem. now with new owners there is 24 hours a day noise coming from a generator, refrigeration unit or something that is very hard to take. there are five familys in back of the store and we all have the same complaint, and have told...

ARCO / employee

Ke
Jun 01, 2019

I'd like to make a complaint against one of your Arco workers. The location of said Arco station is 4661 W Slauson Ave Los Angeles, CA 90043. The employees name is Greg. I dont have a last name, unfortunately. But he is a black Male, about 5'9", has curly dyed blonde/brown hair...

ARCO AM/PM / refused to take my money

Hi
May 15, 2019

on Tuesday 14, 2019 around 6:40pm I went to the Arco am/pm I walked in there was a man in front of me who handed the clerk $6 in change for gas the clerk took his change . Then as it was my turn I walked up an put down a roll of $10 in quarters & counted out $5 more dollars in quarters the...

ARCO GAS / customer service.

El
May 14, 2019

My friend and I had an absolutely terrible experience at the 1 Rollins Road Arco station in Millbrae California. When we first arrived, I went inside and told the bigger man to put $20 on pump 15 but the pump would not work when I went to go use it. I would then park my car at pump number...

ARCO / unethical behaviour

Ma
May 05, 2019

I am appalled and angry with my experience today, on 5/5/2019 I went with my daughter to the arco gas station in San Diego, CA on 3860 Old Town Ave to pump gas and use the restroom. Being cinco de mayo it is an extremely busy day with all the traffic and struggle for parking. as I went...

ARCO / pump broken leaking gasoline all over car and ground

Br
Apr 19, 2019

Went to arco off Balboa Blvd and parthenia. Used pump 4. Was waiting to hear the click the pump makes when tank is full. Didnt hear it and was only filling up the tank to top it off before I go on my trip. Had to fill 1/4 of the tank if that to make it full. When I saw the tank was over 27...

AMPM Arco / employees

Br
Apr 12, 2019

Go to the ampm Arco gas station on 92nd and Holgate I have just got done going on a road trip. So the first place we pull in is the gas station to use the restroom we have five kids two dogs and two dogs they only have one bathroom. So as we are trying to use the bathroom the employee...

ARCO / pre authorization hold of $100.35

An
Apr 07, 2019

On March 31 2019 went to arco for gas. Swiped card but was not able to pump gas. Attendant said need to wait 5 min because he was resetting pumps due to gas being delivered from gas truck. I didnt want to wait and i didnt pump any gas. I left the gas station. Next day on april 1 i see...

ARCO / bakery and customer service

Da
Apr 07, 2019

The bakery Donuts two for a dollar are usually a hit so I know what I'm talkin about when I bite into a donut and can tell its stale it says baked fresh daily on the glass display so when I went to return this so-called baked Daley fresh stale donut I was denied and told that the boss the...

ARCO / bang energy drinks

Jt
Apr 05, 2019

Several times I have gone in to this Arco and the price for energy drinks was 2 for 4$ which was posted. When I got to the register the clerk said oh that is not the right price and went over and took tag off. He did not want to honor the price till we started arguing about it. Today I...

ARCO / customer service

Ba
Mar 30, 2019

I went into the Arco on Avenue 17 and 1/2 in Madera. On a Tuesday March 27th. For whatever reason the pumps outside weren't working with a card I went into the the young man at at the register know. He was extremely rude about it. He had no idea what he was even talking about. Employee...

ARCO Gas Station / attendant's attitude

Jo
Mar 23, 2019

On 3/23/2019 at 2:25pm I wen into this gas station to get Gas. A line of customers was moving very slow and the attendant was in no way trying to service customers. After a very long time, I went up to pay ad I shared with him that he needed help and that I had never waited so long to get...

ARCO Gas Station / they said they were closed...

Ri
Dec 23, 2018

...after I went in and grabbed a few things. It was only 10:40 pm and the hours are supposed to be until 12am. Even the gas pumps weren't open. I drove a couple of blocks to another Arco which was open. She and a man who I held the door open for both said "We're closed". The store detail...

ARCO / bad customer service-refused to give service.

Ma
Dec 06, 2018

My wife walked into one of Arco store#42185 and was helped by an employee named: Rhamad. she went in to purchase Gas, this representative gave her attitude at first because she was going to pay with quarters and dimes, my wife has diabetes and she got really upset when the MR.Rhamad told...

ARCO / employee who is a drug dealer

Ci
Nov 26, 2018

In Fresno's Clinton and Fruit location, an employee has been selling meth, out of the ARCO that he works for, this has been a going on a long time to the extent of now I see all the other things that come along with, kind of activity... Homeless people are now more than normal in the...

ARCO / gas station

Do
Oct 29, 2018

I live in Castaic, California and can say I was happy to hear we were getting a ARCO / AM PM station - What I have found is frustrating on Management policy. I now am at a point where I am not going there for gas. This has been happening for awhile but this is an example for what a...

ARCO / employees touching our phone with mobile coupons

Da
Oct 15, 2018

An employee touched my phone and tried to take it out of my hand to close out the coupon I told them no the last person that did it had done something to my phone and I was told by an employee Christy that is policy for them to touch my phone . if they didn't touch my phone to close it out...

ARCO / food and the

La
Oct 09, 2018

I went into the Ceres store on Mitchell and I got hamburger for my son and my husband and when we got home to eat the cheese burger had nacho cheese and my son of 5 years got sick I had to take him to the emergency room so I called back that same day to speak to the manager and I wa...

The ARCO Group / refusing to accept form of payment

Ka
Oct 05, 2018

I stopped to get gas at the Arco on 2439 Garfield Ave S, Monterey Park, CA 91754. I attempted to pay $12 in dimes because of my circumstances and I was denied because the worker Lorena said that they had to be in coin packs. I myself offered to count out the money but she refused and said...

ARCO AmPm / cashier being rude and very disrespectful and judgemental

St
Oct 01, 2018

I had an issue about 2 weekends ago with a cashier arco ampm on prairie ave Inglewood Ca 90303. Cashier did not want to accept a discount coupon mobile offer by camel.com. first he states that arco ampm does not accept any kind of coupon. Which seemed odd to me the simple fact, that every...

The ARCO Group / service

Lb
Sep 29, 2018

I had an BAD EXPERIENCE at one of your Station in Van Nuys, CA...The location Arco am/pm 7557 Sepulveda Blvd receipts says site ID: ARCO42799001...csh: 8 happened at 03:20:04 AM on 9/28/2018...a Hispanic was behind the counter, giving me problems with buying Fuel and would not let me...

ARCO / charging cell phone bank

Sf
Sep 28, 2018

I drove from oregon and had a cell that needed charging for the rest of my trip, my car charging port did not work, I was told if I wanted to buy this blue usb charging bank I can bring it back to an am/pm to get a refund if not working, the attendant had to scan another product and...

ARCO / maria, the manager at this location, refused to help me, a disabled person, by having an arco employee put air in my tire.

Dw
Sep 27, 2018

My truck needed air in the front left tire. I went in and asked for help per the sign outside and in the store. The worker wanted to charge me $1.00. I once again stated "Im disabled and cant put the air in my tire myself. Can someone put air in my tire?" She then ca lled Maria the manager, swho...

ARCO Gas Station / gas attendant running till

Ga
Sep 17, 2018

So I stopped to get gas on September 16, 2018 told the gas attendant I needed$ 25.00 in gas he said pay cash inside so my son said he would go in and pay for it I handed my son the money it was a 20.00 bill and a 5.00 bill he went inside to pay I was only pumped 10.00 in gas I started...

ARCO / rude and threatening behavior

Pe
Sep 06, 2018

On Thursday, Sept. 6, 2018 at 2:30 pm I went to the Arco station located at 2031 Palos Verdes Drive North, Lomita, CA. When I went in to pay for my gas there was a "discussion" going on between the cashier, manager (Miran) and an older gentleman. Apparently the gentleman asked for a token...

Arco Gas Pacific & Queen Albany, Ore / arco

Jo
Sep 04, 2018

We bought gas at the arco station august 31 2018 some young fella didn't put that gas cap back on.. It cost us $14.99 to replace the cap.. We ask arco to reimburse us for the cap at the gas station but the manage refused.. Well we won't be getting gas there anymore and being a facebook...

ARCO / unethical behaviour

Ka
Sep 03, 2018

My local Arco is Arco ampm 42255, 20455 Devonshire St Chatsworth, Ca. 91311. On June 10, 2018 I purchased $35.00 gas on an $50 Arco gift card I had purchased as a fund raiser at my church. When I went to pump the gas, I immediately saw that I had given the wrong pump number so I went right...

ARCO AmPm / coffee stamp card redemption

Am
Aug 04, 2018

Over the course of the past two months I have purchased eight coffees and have gotten my two stamp cards stamped completely. Upon trying to redeem the free coffee this morning, the clerk told me that the new stamp is green therefore my cards are invalid. She ended up throwing out my two...

Arco Gas Station/Convenience Store / rude and hostile employees

Sy
Aug 02, 2018

I live close to this location and up till last night would go to their store about every other day. I went in two nights ago, (sober if anyone was wondering) to buy some milk. I asked one of the employees If They Carried half gallon milk he looked at me and ignored me so I asked him again...

ARCO / overcharge

Ta
Jul 31, 2018

On July 22 2018 I visited the Arco Station on Sunrise Blvd in Fair Oaks CA. I pumped 40 dollars worth of gas and was charged $150.35. The complaint board says they cant do anything REALLY? I buy a lot of gas for business and guaranteed if some one don't make this right, I will never buy...

ARCO / commercial

Pa
Jul 31, 2018

The commercial that you are currently airing that had the cat jumping out of the car window is horrible. In a normal situation the the would quite likely get struck by a car in the gas station. I can't believe anyone would be that stupid to not put their cat in a carrier or at least keep...

ARCO / gas attendant and cashier

Li
Jul 21, 2018

I came and paid in cash for some gas at self serve. I then went outside and pressed the button to start, nothing was working. I went inside to check that the attendant knew what he seemed stunned and came outside and spammed the same button multiple times with no result as I arched him for...

ARCO / service

Cr
Jul 13, 2018

On 7/12/18 @ approximatly 9:45 pm, I went for gas at the Burlington WA. Arco station on Burlington Blvd. As on two previous occasions, four employees were standing around and I, was turned away due to their shift change. At the time of shift change they do not allow any gas pumped. If your...

ARCO / arco rude customer and cashier= hate speech

Ca
Jul 11, 2018

ARCO on Riverside and Cirby in Roseville CA. Many cars were waiting for pumps and some girl was busy talking with another customer after finished pumping gas. I asked her to move on so that others could have a turn. She told me to "fuck off entitled white bitch" so I went inside to...

The ARCO Group / dump station for rv's

Ch
Jun 23, 2018

When this Arco first opened, we were charged $2 to dump our RV. It went quickly to $5, then $8, then $12, and now $16. And thats been only over a couple years. I feel that they just raise it when they feel and are never on the same page with pricing as other stations. Why such a huge...

Arco Gas Station in Fremont California on Automall and Grimmer Boulevard / employee was being racist and accused me of not paying for items he thought I had taken.

Ja
Jun 18, 2018

Around 3 p.m. Monday June 8th 2018 I went into Arco gas station in Fremont California located on Automall and Grimmer Boulevard to purchase a few items and get air in my tire. I picked up some cherry and apple pies located towards the front of the store by the cash registers and decided...

ARCO / no customer restrooms, customer service

St
Apr 03, 2018

On 4/2/2018, around 1500 hours my wife and I stopped for gas at the ARCO AM/PM, Yakima Ave. and 6th St., Yakima, WA. While I was pumping gas my wife went into the store to use the restroom. The clerk told my wife they had no restrooms for public or customers. The female clerk was very...

ARCO AM PM / no money back, no gasoline.

Ro
Apr 01, 2018

On 4/01/2018 around 3: 30 pm I went to 8505 Pioneer Blvd in Whittier Ca. I pay 32 dollars cash for 30 dollars gasoline on pump 6 and a 40 oz drink the cashier gave back 16 cents change. I went to pump 6 and the pump does not work and return to cashier and I told her to pump its not working, she...

AMPM Arco / cashier

Mi
Mar 26, 2018

I went in to store to buy gas and soda and had to use bathroom first and she knocked on bathroom door once and I said yep amd she only gave me like a 1 minute then knocked again and told me to get the [censor] out of the store this was on lake Boulevard Redding California 96003 store...