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US Bank Complaints Page 37 of 44

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9:43 am EST
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US Bank refusal to close account

After I moved to another state and after my ssi direct deposit started coming at my new bank... I wrote my bank branch and explained that I had moved. I gave account info and went above & beyond to prove who I was and requested that my account be closed! They called and said they cannot close my account that I must go in personally to a us bank to close my account! This is just plain wrong! the town I moved to doesn't even have a us bank... I would have to go a long distance to get to one being new here and suffering disabilities I feel they are asking too much of me. I never would have opened a us bank account in the 1st place if I knew they refused to close bank accounts via mail request. I am being held hostage by us bank! They are forcing me to pay monthly fees for a bank account that is totally obsolete... They are providing a disservice to me! How is that ethical or moral? To force me to maintain a bank account with them & pay fees when I have no use whatsoever with that account they are getting money from me for nothing. Can anyone spell highway robbery? Are they that desperate and greedy.

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12:37 am EST
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US Bank awful lease turn in experience

We are very experienced lessee's of cars. I do not think it is an exaggeration to say that US Bancorp is the worst company to interact with on car lease turnins in the country! Most leased cars coming off lease today have significant positive equity values relative to their residuals. US Bancorp did everything possible to try to capture that value for themselves instead of the consumer. Just call Carmax and ask them what one bank (large or small) will not work with them to facilitate a typical direct transfer- The answer is US Bancorp. Our local dealer, where we first bought the car, had the same complaint when we tried to see if it was just a Carmax thing. The amazing thing is that dealer was the one who encouraged us to go with USBC originally. To keep the equity value for ourselves, we ended up having to first purchase the car from USB ( a process that took several weeks even though we paid extra to do everything via Fed. Express) in order to resell it to Carmax. As a result, we had to pay $1, 500 in extra sales taxes and the value of the car went down $700 because they took so long. Avoid them at all cost!

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4:48 am EST
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US Bank Fraudulent advertising, incompetence

Was recommended to Melvin R. Blann the fourth because he had won multiple five-star awards in a row, featured in Milwaukee Magazine. Unfortunately talking to him he seemed rude and not knowledgeable about basic subjects. It was strange, but further research revealed he had paid for his awards. Looking on their website, some of their other advisors do it too.

Where I found out about the scam:

http://www.thefinancialcoach.com/5-star-wealth-advisor-award-truth-or-scam

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3:50 pm EST
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US Bank overdraft fees

Is it legal to charge an overdraft fee on a check when it clears and there is money available to cover it?!?!?! I think they are saying that there wouldn't have been sufficient funds by the date on the check, but I knew I had a deposit coming in, as it did, and there was money there when the check cleared. What kind of BS is that?!?!?! So if I didn't have overdraft protection would they have returned the checks with sufficient funds available to pay them?

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Ellen Gates
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Sep 05, 2007 12:00 am EDT

This bank is the worst I've ever dealt with. Completely lacking ethics, US Bank will do all it can to ensure it will profit by sneaking in overdraft fees whenever possible, often delaying deposits so the customer's account will be in a deficit. In addition, the tellers in the grocery store branches are incredibly arrogant and unhelpful.

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Monie007
Elgin, US
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Mar 16, 2010 5:28 pm EDT

NEVER GO WITH US BANK! I made a deposit of 400 dollars.. the lady there wrote it down saying I would have $75 available until monday. turns out none of it was available till TUESDAY.. my account went from +400 to a - 200.00! It was an employee error.. and they wouldn't do anything about it.. I called everybody including the 1 800 us banks.. and she was just snotty saying "well that's not my problem"! I had to pay everything! When you're a broke college student.. money doesn't come out of thin air. DON'T USE THIS BANK!

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Gary D. Bryant
Riverside, US
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Aug 24, 2010 2:21 pm EDT
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Arbitrary overdraft fees. No one will listen to complaints. Can you do anything?

S
S
Screw u
AF
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Jun 10, 2011 3:06 am EDT
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I have has my ups and downs with US Bank over the past 8+ years but this one takes the cake. I am a student and Every semester I have my student loans direct deposited into my checking account. Its the same every time, the second Thursday of the semester. So this semester on wednesday I look on my student account to make sure they paid me (they send it direct deposit on wednesday and US Bank puts it on my account that following morning per US Bank CS) and then I schedule 3 bills to be paid through bill pay on thursday. Thursday comes around...no money and I'm negative 3x. I call US Bank CS and they have no clue where the direct deposit is even though my school sent it to the same account they have been sending my money to 3x a year for the past 3 years. So then I was like, well when it shows up tomorrow or whenever, since it isn't my or my schools fault, can you guys reverse the charges? Nope. Really? Cuz you know, a single mother of two young children who is in Nursing school full time can afford over $100 in over draft fees cuz your company has no clue where my money is. But I bet I go make another purchase and you'll know where your money is right?

H
H
Help with Banking
N/A, US
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Jun 14, 2011 1:05 am EDT

Next time something like this happens you should call the school to make sure they submitted it to the correct routing and account number. Even if they send a direct deposit on a regular basis, depending on how they submit it, does not mean they could not make a mistake. When you are talking to the bank employee ask them to contact the ACH Department (department that handles direct deposits) to see if anything was received/rejected and what reasons the bank could have possible rejected it. Once the bank receives your deposit they post it to the account on the date the sender requests. So it could simply be that your student loan department asked them to hold it until a specified date. Asking the banker to call the ACH Department could give you this answer.
I do agree in the "wait until money posts before you spend" theory. Remember, while a bank tends to offer "free" services, they are still a business so when the Federal Reserve charges them fees, it is then put to the customer for services provided. Same idea as going to a restaurant and not expecting to pay for dinner.
Main things that could help when it comes to banking...always balance your checkbook, don't rely solely on online banking (banks don't know what hasn't posted yet...i.e...checks), if you get fees calling and yelling will not resolve it, listen to resolutions your banker offers and if you are getting bad customer service...calmly ask for a manager and speak to them nicely about resolutions. Just because the resolution may not be immediate does not equal the bank is unwilling to help. I hope your things go better in the future.

S
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Screw u
AF
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Jun 10, 2011 4:57 am EDT
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You all need to get lives.

S
S
Screw u
AF
Send a message
Jun 10, 2011 4:51 am EDT
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You must be a miserable person to get on here and try to hurt someone's feelings you don't even know. I am smart thank you very much, doesn't mean i'm not human and make mistakes. No one asked for your opinion on my intellect and like the old saying goes, if you don't have anything nice to say don't say anything at all. Not saying you have to agree with my side but have some class at least.

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elkins
US
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Jun 10, 2011 4:24 am EDT

All banks charge large overdraft fee's. If there was no penalty everyone would do it. I completely understand your frustration though, and $100 even in today's time is a big deal. Apply for an overdraft line, just a small amount that would prevent the big fee's from accumulating for every item presented. This will also add a trade line to your credit report, and if handled responsibly can boost your credit score while helping you save money from preventing the big fees.

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Parastoo
US
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Jun 10, 2011 3:24 am EDT

US bank is just the bigest crooks. Just get your money out this bank. get OCC involve, even though they are not much help but a proper channel and expose them to pulic CNNC all the other TV channels. nail their business plain DRY.

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Jessie TT
Rochester, US
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Mar 23, 2011 2:30 am EDT

Please please please somebody opens a page of FACEBOOK to boy cut USBANK

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10:18 pm EST
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US Bank us bank is terrible

My home is in foreclosure and US Bank will not help me. I have a family of four and got behind on my payments. Their debt collection methods are not conducive to working things out. They started foreclosure proceedings and although I filled out modification forms, they embark on a series of lies and misinformation that leaves us so confused. I don't know what the outcome will be but no wonder they have sooo many foreclosures. They don't work with people. Don't give them business.

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US Bank us bank cheats customers

I originally signed up for a totally free over 50 checking acount with them, when I moved I did not close it imediately as I had it connected to some online payments.

Well, they got my address change and I recieved one statement and started recieving regular advertisements from them (at least 2 a month) but for months they failed sending out statements. This did not worry me as I keep a good track of my deposits and withdrwawls, and had totally free checking. I discovered that they had stopped sending out statements to the correct address(they had no trouble with advertisements), as a rouse to cover the fact that they were charging me $9 a month maintenance fee now. Additionally, the charged me $5 for each statement they sent to the wrong address -- their advetisements still coming fine.

They claiming they notified me while charging me for the returning mailings of statements.

The US Bank is totally disreputable in my opinion. Avoid -- this will no doubt be one of the first banks to try to steal your money when another crisis occurs

Read more: http://www.rateitall.com/rc-8434815.aspx#ixzz1h14IqNBU

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This review was chosen algorithmically as the most valued customer feedback.

When I opened the account 2 weeks ago, I was assured that when my check was deposited, the funds would be available right away. Yesterday, I deposited my check and was told $200 was available immediately and the next day, the balance would be available. We went to the grocery store today where the store is located inside a Schnucks and my ATM transaction...

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10:13 pm EST

US Bank unconcerned and unethical

I applied for and received a "1-2-3-Rewards Mastercard". The interest rate was to be 13.99, 18.99 or 23.99%, based on "CREDITWORTHINESS". I have a credit score of 820, and I have never paid a bill late or written a bad check. My home is paid for and I have worked for the same co. for 23 years. I also keep a large amt. of cash in a checking acct. at US bank, for which I receive no interest. I have had this same checking acct at this bank for over 30 years and put up with it going through mergers and name changes. When I questioned why I did not receive the lowest interest rate, I was put on hold, transferred 3 times and basically told that I got the rate I deserved. No one could tell me what the criteria was or put me through to their underwriting dept. THAT is all a secret, apparently. Is this false advertising? YES. Is this a lack of appreciation for their customers? YES. I am moving my cash elsewhere. Does US Bank believe in ethical behavior? NO.

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2:00 pm EST

US Bank very very rude and unprofessional customer service

During my modification, USbank customer service had the most unprofessional employees that are there to make your modification the worst experience you will ever have, they will not return any phone calls, never know the answer to your questions, you are not able to speak to any other dept's you are forced to speak to customer service. they told me my modification was denied when i was approved, they have hung up on me, left me on hold for a long period of time, no one ever has the same answer, if there is one. very very rude and unprofessional...

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2:54 am EST
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US Bank incompetent management

In my opinion, it would be a sin if I didn't post information relating to a recent employment experience my wife had with US Bank. Specifically their Student Lending Group, specifically the mindless management team responsible for unethical employee relations. While there are many reasons to post help here for others, I will focus primarily on 2 key points. First, a lot of people don't realize how damaging workplace bullying can be to an employee. Damage so deep that physical health, mental health and effects on family members of bullied employee has devastating outcomes. This is becoming "ok" in today's workplace, and in most cases you can do absolutely nothing about it. Either go to HR and commit career suicide, or simply quit. Neither option is fun when you are a dedicated, extremely talented employee needing assistance to deal with workplace bullying. My wife, a very successful professional fell victim to such acts. Her manager at US Bank is an incompetent fool. I will refer to him as "idget". I'll get to that later. Idget was intimidated by my wife, and made it a full time effort to make her life miserable. Deprived her of resources, very critical of her work, micro managed everything she did. Think of the worst manager you have worked for, add to that the sensation of 10 simultaneous root canals you will get = idget. I know that no employee is perfect etc, etc. However this is so bad it needs to be aired in an effort to help those great employees still working for idget. The effects of idget caused a tremendous amount of stress resulting in hair loss, extreme anxiety. What? Someone can have that effect on you? YES. My wife was always energetic and very driven. I sadly watched this crumble right before my own eyes. She was miserable. Now to my second point. Idget is named for a reason. Exactly what he is. I have never experienced someone who is paid at such a high level be unbelievably stupid. Not just "I made a bad decision" stupid, more like "I can't tie my shoes please help me" stupid. Idget puts the meaning in the phrase"you don't have a clue". Idget is not capable of doing anything productive in any area. All of idgets employees are at a senior manager level, yet idget cannot communicate anything in his job without someone doing it for him. I really don't know how to describe this, because it's borderline mental ###ation. You really have to experience this to understand the true meaning of this. I make some bad calls, we all do. Idget communicates, at best, with a 3 year old equivalent skill set. All employees are aware, even vendors. That tells me his boss, and others within the organization are aware too. Idget has a godfather who takes cares of him though. His boss. Maybe a few elementary grades above him though. A joke as well. To all employees or professionals seeking an opportunity within this group please don't do it. It isn't worth the money at all, and the experience can cause serious problems in your life. It's a shame a company with such talent isn't more employee focused in this group. Just stay away is my advice. US Bank is great employer, and I am confident the rest of the organization has stellar employee engagement scores. I'm also confident within time idget will be without a job. But the interesting thing is, he doesn't even know he has one and that should describe how pitiful this individual is. He is married with children, and my heart goes out to these brave people as well.

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US Bank deceptive solicitation calls

Alright every bank seems to do this, but I got this unsolicited call from a telemarketer calling on behalf of US Bank and he's telling me that he just wants to send me some insurance plan information. That's it. He goes through this long speech. He kept "smoothing over" this notion that there's essentially no obligation, but the part that I caught (that most people would miss) is when he slipped in a line about "if it's something you're not interested just call us to let us know". I specifically asked him if there was no obligation. He said "no". Well stop the presses @ss h0le! If I have to call to cancel then I'm OBLIGATED to call to cancel! There IS AN OBLIGATION you liars! I hate this deception and I'm sure the banks approve of this deception. No wonder everyone is angry with banks these days.

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US Bank wrongful charges

Lease turn. at the end of your lease you will most likely be contacted for a voluntary pre turn in inspection. * do not agree* these people are contracted by the banks to find or make up problems with your vehical. the more they make up. your going to pay. here is what happens : they will come to your work "so it's more convienant for you". the reality is you don't have time pay attention to what they are writting down and before you know it you have a sheet in front of you with charges that you ultimately will pay or end up with a mark on your credit rating.
Here is my story
they put down paint chip (smaller than 1/8 inch) 31.50each.
they charged me for a new wheel. picture attached. look at the 12 o'clock spot very very small scratches. * $ 1034.24* check payable to us bank
These people or they as I refered to are adesa co. they are contracted by the banks to find problems so the bank can profit from normal wear and tear to your vehical.
If your an attorney looking for a class action suit. call me up i'm in.

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US Bank steal

I am disable and I had $ 578 in the bank.

US bank change their policy to every week add $ 500 and/or to have minimum $ 1500 monthly.

Not only that, but they me charged twice. First for not having above $ 1500 a month for $ 8.95, then for not having a account with them any more for additional fee of $5 for cashing/closing the account. In the sum of 13.95 I lost in the bank in a month.

They are the thieves. Synonymous US bank/ thieves.

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Update by JPN
Sep 20, 2011 3:10 am EDT

kmp72479 try reading from the start the thread.

Sorry, Charlie. Better luck next time

Update by JPN
Sep 11, 2011 12:52 am EDT

I got it cchuckles, txs. but cchuckles as you can see, one can never get the chance break the ice with that user.

I am not trying to find a bank. I just had say chase bank has similar rules as usb.

I would had say thank you, even if the tread is about usb not a boa. But now forget it.

Got my drift? Why you ask? Ask the mammal user.

Update by JPN
Sep 10, 2011 10:01 pm EDT

Which one is more simple?

Effective with statement periods beginning on or after August 24, 2011, have direct deposits totaling $500 or more made to this account.**
OR with a $1, 500 minimum daily balance
OR, with an average daily balance of $5, 000 or more in linked

Update by JPN
Sep 09, 2011 11:40 pm EDT

Chase bank also have similar rules, as US.

https://www.chase.com/online/Checking/chase-checking-account.htm

I hope the person who said. Never had to pay anything, know bout their new policy.

No Monthly Service Fee

Effective with statement periods beginning on or after August 24, 2011, have direct deposits totaling $500 or more made to this account.
OR with a $1, 500 minimum daily balance
OR, with an average daily balance of $5, 000 or more in linked deposits2/investments.

Otherwise, a $10 Monthly Service Fee applies.

Funny you dont know or something else.

"OR with a $1, 500 minimum daily balance"

Seriously? You better have that tomorrow.

Dont worry they will "notify" you.

If the mail doesnt come, is your fault.

Post office will never admit they did something wrong. Nor the bank. So is you who did it.

Update by JPN
Sep 09, 2011 1:36 am EDT

New policy.

We change the minimum you must have, but we wont let you know.

Even if you were there or called after we took your money.

Post office is a mess so we dont sent mails.

Sorry ellen, they have to charge you 20.99

Your explanation.

Not to mention you dont want people to have cable or internet or computer or cell/texting. etc etc

Update by JPN
Sep 09, 2011 12:19 am EDT

Well you are ignorant.

I said it many times.

I called them. I went there, and no one said anything about new policies. Until they already charge me. I was in the bank a month before they charge me.

Update by JPN
Sep 09, 2011 12:17 am EDT

First the dictionary doesnt always give you that much synonymous.

The thesaurus does.

You, using my own weapons against me, shows how pitiful you are. You are trying to cover your own stupidity.

Update by JPN
Sep 08, 2011 11:52 pm EDT

:-O you called ellen old? You can call her slow, stupid they are synonymous you know.

Update by JPN
Sep 08, 2011 11:32 pm EDT

Read a dictionary.

Let me help you

http://www.merriam-webster.com/dictionary/apprehend?show=0&t=1315520830

intransitive verb
: understand, grasp

Your rude comment only to your mom please.

Update by JPN
Sep 08, 2011 11:26 pm EDT

"Just call again and complain"
"Just call again and complain"
"Just call again and complain"

Was what they told me when I was at the bank.

Do you apprehend?

Update by JPN
Sep 08, 2011 11:21 pm EDT

OMG read it again

"Just call again and complain they told me when I was in the bank."

That is what they told me at the bank.

So hard to understand?

Update by JPN
Sep 08, 2011 11:09 pm EDT

Sure door to door is better since. Calling them doesnt work out with them. Or even when I was in the bank.

I can see you dont read very well. Keep saying the same things.

I called them, I was in the bank. Nothing worked for them. Just call again and complain they told me when I was in the bank.

Update by JPN
Sep 08, 2011 10:39 pm EDT

eflkin you havent been following all threads, when shes rude and she admits it by her own comment.

Update by JPN
Sep 08, 2011 10:36 pm EDT

I never got any statements.

Their respond was just got lost then. Call again and complain.

I called the same date, when I got the deposit statement. Saying they charge me for 8.95 and they will keep doing it until I get over 1500 and stay on it.

Update by JPN
Sep 08, 2011 10:05 pm EDT

I see some people dont get off the house.

The closest Chase bank is 20 min away. But sure does look better.

USB is just 10 mins away and closer to all the shops.

Chase is in more remote area. Where business are.

A mail not email. I read all the junk emails just in case.

But even when I called, I said I never got the mail. They didnt said email. They said it got lost then.

Then they told me to close the account. And that was my complain. They told me to do on the phone, again.

How bout the fact when I was in bank a month ago and no one said anything, bout new policy. They could make a sign that says "new policies in effect".

But I guess if I do not want to spent $5 for a check I cash. Better then.

As I see it. I called. I went to the bank. What more should I do?

Update by JPN
Sep 08, 2011 7:14 am EDT

You dont get it.

NO MAIL, NO EMAIL, NO TELE, NOT EVEN I WAS THERE THEY TOLD ME ABOUT THE NEW POLICY.

Im done with this. I just ignore your post from now on.

Get glasses, wash your face. Advice.

Update by JPN
Sep 08, 2011 7:00 am EDT

Copy and paste to hide your ridiculous comments? I have see that before.

Update by JPN
Sep 08, 2011 6:57 am EDT

5 mins ago by Ellen67 0 Votes

BOA:

eBanking
Open Now
an eBanking checking account.
Ideal if you do most of your banking online and at the ATM, instead of with a teller.

See you wrote that. Also that you have multiple accounts. I guess you are really poor and for sure dont have $3000 I guess I was been nice not to say more then that.

Update by JPN
Sep 08, 2011 6:46 am EDT

Why they didnt told me when I was there last month? They were there. I was there.

Update by JPN
Sep 08, 2011 6:45 am EDT

Yet another rude comment.

First; how many time I have to say it?

Mail got lost I guess

Email from the internet? Who knows maybe you got it.

Tele expensive?

Second: You said you have two accounts.

Third; statements I got every time I deposit money. Never even used their debit card or credit card.

Update by JPN
Sep 08, 2011 6:18 am EDT

If by repeating this last one is like trying to make me see other banks. Guess what, I had WaMu and when I closed it they didnt charge me a thing. Nor because it was 500.

You still refuse to read. I guess your age must be the probably cause.

Anything more exciting, you have to say?

Having two accounts and always having 1500 I guess is not rich.

You might as well have a target sign.

People kill even for a $1

I guess you having 3000 a month doesnt mean anything.

Update by JPN
Sep 08, 2011 4:52 am EDT

PS: playing the " I am disabled " card is not relevent to this situation

Playing? Is this policy of USB fair for everyone?

If they didnt like that fact that at the end of the money I couldnt have $1500. They could tell me.

3 Options.
Mail? ok sure got lost.
Tele? Expensive. Surely?
When I was there lost month why they didnt said anything?

Last time I checked my email works.

PS "relevent" you see been on computers 20 years I know what you wanted to say. I did not wrote what you wrote to me yet again RUDE

"I can read and write better than you have proven you can." Rude

You havent learned very well that correcting your self by opening new comment is considered overrated now days.

This is the internet.

Update by JPN
Sep 08, 2011 4:18 am EDT

I guess without the oh boy will be something regularly since you dont even remember what you are say. Or what I wrote.

Update by JPN
Sep 08, 2011 4:15 am EDT

Oh boy how many times I have to say it?

What happen to the notice? How bout call?

I know post office lost it and to call me is to expensive now days.

We should call every day and ask for new policies just in case. That is what you are telling me?

Update by JPN
Sep 08, 2011 4:12 am EDT

I did Jersey thank you. They are waiting for the post office now. hahaha.

Update by JPN
Sep 08, 2011 4:02 am EDT

5 years was ok with them 500+ - 1500+

Now they want you to have over 1500 a month. Ellen have it and spares it all round.

Think of some one, as you want him to be is unreasonable. We dont meet her quite I guess then we all should die. Or be as she is.

Update by JPN
Sep 08, 2011 3:56 am EDT

Good one Brenda.

Say now that post office has this 5 billions problem how would it effect some people without bank account?

"derived from SSDI or SSI"

hahaha will stop, if post office stop. Or ask banks to forgo their new policy.

1500 SSI every month? Delicious. Imagine drooling. Or 4x500 a month as is their policy(banks)

Update by JPN
Sep 08, 2011 3:49 am EDT

PS: playing the " I am disabled " card is not relevent to this situation

Do you remember it? I so do not like people who ignore what they wrote and they asking you or telling you bout it.

Update by JPN
Sep 08, 2011 3:47 am EDT

I do not know many people who can add to their banks 500 every week. Or have every month 1500 do you?

What happen to notice? Got lost? Of their new policy? Fine call me I have voice msg also.

Update by JPN
Sep 08, 2011 3:32 am EDT

When you said "you played the disable card" then fine tell everyone, from now on they pay only cash.

Update by JPN
Sep 08, 2011 3:24 am EDT

As I said you need to ready carefully. 5 years ago was the same +500 - +1500 every month and they didnt mind then. Now without notice changed. And they charge too. Like the second person said they look the other way now.

Update by JPN
Sep 08, 2011 2:58 am EDT

You need a lesson in humanity and reading carefully. I believe i asked you where do YOU get your check cashed?

Your stupidity is a lack of intelligence.

I guess you dont even know banks do not have all of the costumers money any more. I wonder what would had happen if one million people went to withdrew their money.

Would they get it? The answer is simple NO.

You dont even know banks they are using our money for their own good also.

Update by JPN
Sep 08, 2011 2:19 am EDT

You are proving one more thing, your own stupidity by what you wrote.

That is discrimination.

How do you pay all your bills? Cash?

What do you do with checks? How do you cash it? Willing to pay 5 and/or 9 every month because you dont have 1500 every month?

Hows them apples?

Update by JPN
Sep 08, 2011 1:37 am EDT

I had it for 5 years going up and down and it was alright then. Now they just got greedy.

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Maegan Willhite
US
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Mar 13, 2016 2:54 pm EDT

This is complete and utter ###in bill site. I have a family to feed and provide for! How am I to explain to my pregnant wife, that I will not be able to feed her that night?!? My family and I deserve to see the FULL damned check in my account! Or there will be a class action lawsuit on your hands. And if we find out that my wife isn't getting any proper nourishment because of you, I will be a pain that will not go away!

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LawnJockey
Livermore, US
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Nov 12, 2011 1:24 am EST

I came across this discussion while searching US Bank's poor conduct toward the disabled. I am disabled with an MS like condition. On of the problems I have is using phone systems and making online payments, I need help or I screw it up every time. My wife and I have several accounts with different financial institutions. All have been very accommodating and don't charge extra for doing so. Those that do have a service charge for such help have waived it except US Bank. The facts are as follows, we a line of credit secured by our home. We obtained the line of credit through a mortgage broker so we didn't have a say in regards to who the lender was. I can't work anymore so I do what I can to remain productive. When I went to make a phone payment US Bank charged me $10.00 because I needed help from a live person to complete the transaction. I asked for reasonable accommodation in the form of a waiver on the fee and they refused. I had the higher ups review the decision and they refused to alter the earlier decision. Now I am exploring other remedies.

As I see it US Bank's actions are the same as charging for using the wheel chair ramp. My disability bars me from using the free online or automated payment system so I have no choice. As stated above none of our other accounts have taken this position and they have all been very helpful to me. Thus I believe US Bank's conduct deviates from the from the standard practices of their competitors.

Now for a bit of education on disabilities. Having a disability is a very frustrating life and there is no escape from it. 24/7 you can't do what you once did or what others take for granted. Sometimes disabled people come off as whining but that is a superficial understanding of the situation. We just want to participate in life as much as we can. For me every little courtesy is greatly appreciated.

For the original poster I would recommend talking to some credit unions and smaller banks. Tell them about your situation and I am sure you will find a good fit away from US Bank.

My wife and I have been fortunate and we are not living in a hand to mouth situation, we have choices. Not everyone does. Once I exhaust what remedies may be out there in regards to US Bank I will look to refinance with another institution. Our line of credit was used as a second on our home purchase last March It was originally 250K and now it is under 200K. We have excellent credit and income. We are gold plated customers for a financial institution and we will never do business with US Bank again. Their loss. Furthermore I will not accept a check drawn on US Bank again.

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kmp72479
Roseville, US
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Sep 19, 2011 6:47 pm EDT

Um, yeah try reading the notices you get in the mail from the bank. I got the notice from U.S. Bank regarding the fees you're complaining about, so I'm guessing you just chose not to read that mailed notice.

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Sheriff's Aunt
Cambridge, US
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Sep 19, 2011 2:42 am EDT

Obviously impudent is one of you're many personalities Sybil.

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Michael2011
Champaign, US
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Sep 19, 2011 2:21 am EDT
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Nephew should sit down on impudent's face can make it happen!

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Sheriff's Aunt
Cambridge, US
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Sep 18, 2011 6:59 pm EDT

I wouldn't thank somone whose that rude. My nephew would never stand for it.

JuliePooh51265
JuliePooh51265
Lancaster, US
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Sep 08, 2011 10:28 pm EDT

I wasn't suggesting you change to Chase Bank. I was just saying what my experience is. I've been thru many bank name changes over the years. I've also had direct deposit and have never had fees. I think that is the case with any bank. And if I'm not mistaken, I think fees and policies are generally included as a flyer with the bank statements. Usually those nuisance pieces of paper we throw away and never look at.

JuliePooh51265
JuliePooh51265
Lancaster, US
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Sep 08, 2011 8:53 pm EDT

I have direct deposit at Chase and I pay no monthly fees. Never have. And I'm sure if there were policy changes, they either included it with your bank statement or mailed it separately. You probably got it, thought it was junk mail, and threw it away.

BenYankin Self
BenYankin Self
Buffalo, US
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Sep 08, 2011 6:43 am EDT

It makes an ### out of Stew and an ### out of me.

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1:31 pm EDT

US Bank overdraft protection

Do not use us bank! They are experts at taking your money for no reason! A few months back, after an overdraft fiasco, the bank “officer” I spoke with asked me if I wanted to sign up for overdraft protection by connecting my savings account to my debit card. I said “sure!” (Having just lost $150 in overdraft fees it sounded like a good idea). Here’s the catch … for every item that comes through your account the day the “overdraft protection” kicks in they charge you $5.00! To use your own money! I was never told there was any charge whatsoever. Where is our protection from such scams, I ask?

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DVD67
Wood River, US
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Nov 11, 2012 8:14 am EST

Yes USBank is a ripoff machine. Ellen67 does not know what she is talking about. They tell you one thing then raise your fees immediately after without stating an introductory period. And if someone else is the cause of the overdraft, do not expect help from them. An online retailer processed an large order multiple times and after speaking with a US Bank representative, they stated that it is your problem and they will not help customers at all. Their job is only to collect as many fees as possible. My advice, stay as far away from USBank as you can and find a local smaller bank branch that works with its customers to keep fees low and protect them from merchant mistakes.

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5:10 pm EDT
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US Bank home morgage

I have been trying to refinance due to a divorce and high interest rates, my home value dropped 20 thousand so I am upside down. My interest rates are above 7% and the other 2nd is 9%. If I was able to refinance my ex would be able to get a loan to pay off the 2nd which in the devoice decree is considered the property settlement and his reasonability. I am not asking for any other money just to lower my rate. I plan to live in the home for at least 12 more years. My divorce decree states I have to stay in Washington school district till my youngest is out of school he started kindergarten today. I have been in the home for 13 years. They have given me so many contradicting reason why they have not been able to refinance or loan re modification.

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1:34 am EDT
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US Bank fraud

I found a unauthorized charge on my child support card. I called the relia card number and they said it was a ATM with draw in California as I live in Oregon and worked the day my money was taken out at a ATM in California and I still had my card I started the process of disputed the charge. The dispute center sent me the forms I filled them out filed a police report and faxed all back to relia card. 3 days after I sent it I called them to ask where my money was they said they had five days to return it after they got my information. Finally I received the obey back. A month latter I receive papers saying there taken money back due to no response or papers from me. I called them to ask what's going on and no one can help due to not in my time zone and there 4 hours ahead of me. This I called us bank and the relia cards are not even a us bank product. This company is false advertising. They also scam all the hard workers and children out of money

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steflg2
Glendale, US
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Oct 15, 2011 3:53 am EDT

first of all you need to be on your ### if its ur money and ur dispute u need to be calling checking on it. and the compsny is fraud? no hun. people always quick to throw that word out. do you even know what that mean? and people kill me when they call us bank. clearly they dont handle the accounts its reliacard that handles it so why would you think calling us bank is goin to get around anything. IT"S NOT! US BANK is jus the issuing bank. so a branch cant pull up a prepaid card acct thats why reliacard exists. us bank rules reliacard just explains your acct. GET IT?

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11:42 pm EDT
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US Bank stop payment

I issued a stop payment on an automatic debit that was originally set up to help a family member who did not have a checking account. Two months ago I called US Bank to have these transactions stopped and after going back and forth between US Bank (they told me I would have to have the institution (Wells Fargo) that was withdrawing the money stop it) and Wells Fargo (they told me US Bank would have to issue the stop payment) and several phone calls to both banks, US Bank FINALLY told me they would issue a stop payment for six months. Well, lo and behold I find that the funds were taken from my account again yesterday. I called US Bank and was told there was nothing they could or would do about it because WF was using a different check number for each transaction. So I asked them why they didn't advise me at the time that I would need to issue a stop payment every month or at the very least close the account and open another if that was the case. Two months ago I was told that the stop payment would be good for six months! So far WF has been using consecutive check numbers but what if they just used any random check number... How would I know which check to stop payment on!?! What kind of SCAM is this? I'm going to immediately withdraw all my funds from US Bank and go somewhere else ... But not Wells Fargo. I'm also going to talk to an attorney. in the meantime I'm out the money because US Bank will not put the money back into my account even though their rep misinformed me.

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USBankBlows!
Nashville, US
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Nov 17, 2011 6:59 am EST
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They did exactly the same to me. Wouldn't do anything about it, just kept saying "You were advised at the time of the stop payment." Me: "Um, no I wasn't." Them: "Oh, we apologize. Let me explain it to you now." As though explaining it after the fact were suddenly going to fix everything. These people are total frauds and incompetents who never deal honestly with anyone.

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4:31 pm EDT
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US Bank write off scam

So I send these freaks money in check form to settled long over due account and the accepted the check and never heard any thing else that was in 2006 when I sent then 898.30 and I get two phone call very short and then a litigation notice saying 20 years of bad credit and 5000.00 is what I will need to pay... Lol butt off I wrote a check sooo take that corp. Ne ways bam associates are the people trying to get the money from me now ugugggggg

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6:16 pm EDT

US Bank robbed my sister and wife

Last week my sister, a single mother, dicovered that she was in huge overdraught trouble, even though funds had been available. yesterday US bank took 75% of my wifes paycheck for overdraft charges, In her case, funds should also have been available but were not, due to fraudulent accounting practices that are becoming the trade mark of US banks 5 star service (theft and conspiracy with a smile). I hope ex-employee wont waste his/her time telling me that everything is in order, 225 complaints on this sight alone regarding US bank, obviously indicate that very treacherous practices are afoot at US bank, probably due to it's impending collapse, and the 25% drop in it's stock value on the stockmarket in the last 6 weeks. I guess the fat cats are going to grab as much cash as they can before the inevitable collapse of this evil outfit.

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8:05 am EDT
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US Bank pathetic customer service

I'm accustomed to US Bank not being the friendliest or most helpful. Yes, its annoying, but I deal with it... however today was over the top. I called to check my balance today and was surprised that there was more money in my account since yesterdsay. I requested to speak to a "customer service" rep and had the joy of speaking with someone named Erica. Right away I could tell she had a chip on her shoulder. She rushed through some half a**ed explination and when I tried to clarify what she said she began talking to me like I needed a helmet and padded room. She was incrediably condescending and rude. I eventually asked for her supervisor so she could see how to do her job with some class (I admit, I was upset!) And she kept arguing with me, saying that she can do her job and I just laughed and kept asking for her supervisore. This is when this idiot hung up on me. I did call back and left a message w/ her supervisor so we'll see if he's as "helpful" as his employee. God, I hate US Bank- I wish it was easier to switvh banks!

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US Bank offers a range of financial services including personal banking, loans, credit cards, and investment options. They also provide business banking, commercial services, and payment solutions. Customers can manage accounts online or via mobile.
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