US Bank

It all started when I transferred more money than I was allowed from my usbank reliacard account into my other bank account and my reliacard was deactivated due to "suspicious activity" now I can't use my reliacard at the store, gas station, any bank or ATMs, I couldn't do any online transfers either although I was still able to login into my account online and see the money I supposedly still had in there (I think usbank is trying to steal it) so I drive to a usbank branch bank location two hours away from my residence for them to tell me they can't do absolutely a single thing when I was told over the phone before I left after speaking with a representative that they could unlock the card for me. She said she couldn't help me because the unemployment section is a separate branch of the bank. Drive two hours back home. The first time I called I spent an hour before someone got a hold of me. I was able to verify my account with a series of questions and then was asked to fax my ID to be able to reactivate my account again and finish verifying. So I go ahead and fax my ID. A whole day goes by and now I'm not even able to login into my online account to check my current balance. I called during night hours (12am to 4am) because according to them they have 24/7 service and I spent two hours on one cell phone and one hour in my gfs cell phone, I called with two phones to see if they would answer one quicker than the other one but they didn't answer neither one. I dont think they really work at night. Next morning forced to call again I spent an hour and a half to talk to someone and when somebody finally picks up, THEY HANG UP ON ME! pissed off, I tried to check my reliacard account online again and guess what? Im able to log in now! but my available balance is ZERO! all my money gone, disappeared. Forced to call again, this time I spent another 50 minutes on the phone before everything went mute, had to hang up because the theme music and the automated computer saying "thank you for your patience, your call is very important to us, please remain on the line" [censored] quit so I called back and this time I waited and hour and thirty minutes to finally speak with someone. She told me the account was verified the day before and they sent me a new debit card with my money in it. I'm here thinking to myself, why the fu^k would you guys send me a new debit card with my money in it when the one I had was perfectly fine? WHY ARE YOU GUYS MAKING THINGS SO COMPLICATED? kinda slipped out, but now I gotta wait at least ten days to get in touch with these [censored]$ again if my new debit card that I never requested doesn't get here. This bank is horrible. Im only dealing with these nitwits because I got laid off due to COVID19 and got set up with this account. I have set up my bank account's direct deposit already with the state. Although it takes up to a month to get the direct deposit into effect at least I wont have usbank as a middle man no more. Never trusted banks with money, usbank is no exception and my mind wont ever change. Buy gold, stick it up under your pillow. Anyways, will I ever get my new debit card? [censored] I do hope so. Good luck out there people.

I sold a property on 22 June 2020 that had a mortgage at US Bank. I had told them to be sure to change my address from the property location to my new address. When the loan was closed, they sent the refund of my escrow account to the wrong address. I called and they issued a new check. I got the new check and cashed it. Two weeks later, I received a third check from them for the same amount. I talked to them and explained that I had the other check already - so they told me to just hold the third check. In the mean time, I was expecting a refund of the homeowner's insurance that USAA had sent to US Bank. They assured me that as soon as that processed, they would send the refund. 2 months later, I still do not have the check. They are saying it was mailed but I asked to have the refund wired to my bank. They are so confused and no one knows what they are doing. The last person I talked to indicated that they could get me a check by the 23 of September - but I feel that I have waited for this long enough. The young lady and I went through the phone numbers on my account and we deleted all the old numbers and made sure my new one was there. She removed the wrong number. I had never dealt with such incompetence in my life.

I have paid off my boat loan in 2014, yet they couldn't release the lien holder until today, Aug of 2020.
As WA Licensing requires an affidavit in lien of title, US Bank refused to provide such even though they have confirmed the load had been paid off. I have been dealing with the bank for weeks, and I have an email with someone from the headquarter who was supposed to help me resolve me. For 2 weeks the auto-loan department of US Bank hasn't responded and made any progress, and the representative just stopped responding to my email.

I had to write a check to electrical contractor in amount of $400. I printed this amount, but in words below made a mistake and wrote "four thousands". Bank have to use 2 level of the verification of each check, but no one in US Bank paid attention to discrepancy and cashed the $4000. I found mistake next day after contractor deposited money and immediately called to US Bank customer service. Representative assured me that they would solve the problem and I should expect $3600 refund by next 2-3 business days. I was waiting 3 days and called again. That time they told me about no option to get my money back since check already cashed. Moreover, the customer service representative was rude and didn't want to talk. When I requested the manager shes answer was: "he is busy". I'm still don't know what needs to be done and not expecting any help from the bank.

Several months ago a business associate gave me cash to make a US Bank credit card payment. I phoned in and made the payment using my checking account. Now, months later, I reviewed my bank accounts and found that US Bank had withdrawn by ACH another sum of money. I call US Ban and following several extended holds was told that I telephone authorizes the ACH. I stated that I made no such authorization and asked to hear the recording, another hold, the recording could not be located. I was then disconnected. I went to my associate's house and we both called, several holds, we were told that the associate was called by US Bank and authorized the payment. My associate did not receive any call and is not authorized to use my account, further he does not have the routing or account numbers. Again we asked to here to recording, extended hold, they were unable to locate the recording. I asked to speak with a supervisor and was told it would take 15 business days to return my money.
U S Bank stole my money.

I was scammed using zelle. I would have never used zelle if my bank ( us bank) was not with zelle. Because I am very cautious, I figured It was safe since U.S. Bank has suggested it when I go into my online banking.
I opened two disputes, neither of which did anyone get back to me. Neither asked one question about the scam. They just denied it. I provided several forms of documentation, contacted the fraud liaison and no one will get
Back to me.
If I were a scammer getting thousands of dollars from innocent people would you like me as a customer? Well, you are saying it's ok for this guy to continue to take money from your customers. I feel it's us banks responsibility to disclose to the scammers bank exactly what is going on. Where is my protection? 1200 is so much money for me. I need your help to get my money back please.

I made an online purchase with my debit card on 06/02/2020 in the amount of 59.99 to a company ifjf. email address [protected]@qq.com
My transaction number 4cp708629u638201l
Merchant number 7j382234b6141872n
Invoice ID ea202006027752098548
I have emailed asking when my filter was going to be shipped and no answer back Approx date June 8. I tried again to email on the 11th of June and when done filling in my question in the email it would erase it and not allow to send. I have no other way to contact this company

I have a leased Toyota, as does my wife. Both leases started 11/19. My credit is very high (>800) so when we leased, Toyota financed my wife and sent me to US Bank. I have paid on time every time, usually well in advance of the due date. Covid 19 has put a serious dent in my income, as well as my wife's. Toyota gave my wife a 2 month relief of payments for assistance through the Covid 19 pandemic. The lease will be extended for 2 extra months and she will be able to keep her car during that time, but no extra mileage was granted... but not to worry bc we have not gone anywhere for a few months anyway, so we have a lot of mileage backed up. US Bank did NOT offer anything like this at all. What they did offer would seem like a good thing to anyone who does not comprehend finance at a level necessary to understand that US Bank is actually are actually profiteering off of this terrible situation we are all in. It is nothing less than a scam. It works like this: they will give you two months of reprieve on payments, but you must pay it all back at the end of the lease as well as turn in your vehicle, no extension. Your last payment will be 3x your regular payment, plus interest on the money not paid during the reprieve. That means that they are actually charging a lessee more in the end than what was agreed upon by charging interest on money not lent. The longer you have left before the end of your lease, the more they make. This is a far cry from the "we're all in this together" attitude of Toyota... however, I am not too please with Toyota for putting me in a lease with a company with such unethical practices. Toyota told me there was nothing they could do, so next time I need a lease you can bet I'll be looking at other options... I've been leasing from Toyota for 6 years. I will happily contribute to any class action suit against US Bank for unethical business practices during a national emergency. Feel free to contact me. [protected]@yahoo.com.

On 5/3/2020 at 11:01 am called USBank customer service line (800) 872-2657, were on hold until 11:15 am. Rashida (customer service representative) keeps saying hello after she greeted me, so I thought she didn't hear me or there's something wrong with the connection. I repeated serval times, but Rashida stays quiet without saying anything and then being very short and rude when she's back on the line again. I told her that she represents USBank, and this's not how good customer service is. And if she can help me, I need to speak to a manager. She then put me on hold without any warning. 1st, she didn't attempt to ask me if there's anything wrong with the connection or can I hear her. 2nd, she shouldn't talk to a customer with that tone of voice (rude and short). 3rd, put a customer on hold without any warning. If this's the good customer service that the USBank offers, I'm sure the institution will lose businesses and will not gain any new businesses either. All customers should be treated consistently with your brand promise and the reputation you wish to be known for.

You have been a greedy useless organization during Carona virus! All my credit cards have help me during this time since my business is bankrupt! You wouldn't even let me have one month off of payment while continuosly sending me emails that us bank helps its customers! This is a terrible credit card to have when I have never been 30 days late ever until this month! No help at all!

I called customer service, because I was locked out of my account. I was on hold for hours. No one would answer. Finally, I had enough and hung up. I even tried this at 3:00 am when they wouldn't be busy. It made no difference. This has also happened to me before. I don't have a choice of what card service I have. Reliacard is a monopoly when it comes to child support!

I'm crying my eyes out literally
I finally got my unemployment card
I used it mb 2 hours they locked it
Only way they can help is through the number on the back of the card
Not one time have I talked to a breathing person
Wait times
6 hours
5 hours
5.5 hours
3.5 hours it's so not right
Then you go online they have gone down
They shouldn't be doing this to us
Then you call US bank which it's listed on the card " I'm not afflicted with that prepaid card service call the number on the back
This is our unemployment money that's pre loaded and they freeze and don't answer
3 days long
What do I do

I discovered that PayPal has been deducting $4.95 from my checking account at USBank for the last six months for a store that I had on eBay which I had closed. I found out about it when they put my account into arrears. I sent an email to the Fraud Department at USBank two days ago and their site said that they would get back to me within 48 hours. It's been that long and I haven't heard anything. And now PayPal has taken out another charge! My Social Security check went into that account and now I don't have any money. And I can't find the email address again. They're not answering phones because of social distancing. USBank is usually better than this!

On February 26, 2020 I received a call from Elizabeth, phone no. [protected]. I was at my monthly check up, due to my follow up on my cancer condition. The lady left a message saying that there were some strange activity in my accounts, to, please contact her. The following day I called and she told me that my 2 business accounts were being disputed for fraud. Elizabeth informed me that all my accounts, including my personal checking account were to be frozen and investigated for the next 30 days. I begged her to release my social security benefit from the personal checking as I am 84 years old and in need of the money to live on. Her answer to me was, "this is the end of discussion you will be getting the outcome by mail" and hung up on me.

I have not had any updated information. As you are aware of the national crisis we are in, my funds being held are causing stress and anxiety that at my age having difficulty purchasing food and paying bills.
My name is Paul Galuppo.
Personal Checking account number; [protected]