CB Parcel Delivery Services UPS

UPS review: Will not use ups to ship anything important again

Andrew Chando of US

Nov 06, 2025 6:29 am EST

Verified customer

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Horrible experience with UPS starting here in Fredericksburg Va, we paid $130.00 on Monday 27 October to ship a dress and jewelry to my daughter in San Diego California for the upcoming Marine Corp Ball at Camp Pendleton. It was supposed to arrive on Friday 31 October, it is 6 November and it has not arrived nor can they find the shipment. The last know location is Richmond Va on the 28th of October. UPS has done little to nothing to assist us, we filed a claim but have gotten nothing back from their customer service nor the adjuster assigned to the case. I would never use ups again for anything important, one of their employees probably stole the shipment because it was valuable and insured.

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