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Yanwen Customer Care Service


Beijing Yanwen Logistics.Co., Ltd

Rm.101, Suite A, Lantao Center, № .5 Wanhong Rd., Chaoyang Dist.
China - 100015

Customer Support Phone Numbers

+86 106 462 1881(Beijing, Sales)
33 28
+86 106 466 9779(Beijing, Sales)
4 10
+86 106 465 6790(Beijing, Tracking)
8 10
+86 213 603 1631(Shanghai, Sales)
2 9
+86 213 603 1637(Shanghai, Sales)
3 8
+86 213 635 9765(Shanghai, Tracking)
7 12
+86 755 8357 6869(Shenzhen, Sales)
1 11
+86 755 8357 6658(Shenzhen, Sales)
0 10
+86 755 6158 6158(Shenzhen, Tracking)
0 10
+86 579 8523 8581(Yiwu, Sales & Tracking)
1 8
+86 203 650 5001(Guangzhou, Sales)
1 11
+86 203 650 5002(Guangzhou, Sales)
1 8
+86 208 633 1015(Guangzhou, Tracking)
1 10
1 9
4 9
0 9
0 8

Yanwen Complaints & Reviews

Yanwen / item not being shipped

EthanRicho on Jan 21, 2019

I order a mobile phone from or deals xtreme almost a month ago and on the website it said my product should arrive within 7-10 days. I went onto the yanwen website after a little over a week and the item said it had been dispatched out to melbourne on the 7-1-2019. It is not...

Yanwen / problem with not delivered package...

I had written an email to you and I have not yet received an answer. You say that a package has been delivered to the post office. U wrote that the post office has the package. Can you tell me which post office has it ? Not just Greece post office. The Post Office Name. Βecause I'm looking for...

Yanwen Express / track no. rg967413459cn; my order not received yet, shipment by yanwen express

Syafrudin on Jan 17, 2019

I have ordered hylo electric scooter folds in under a second × 1, by shoppoper, order #3075 with price $99.98 usd at 23 december 2018, but until now 17 jan 2019 not received yet. Whereas according to the tracking. Rg967413459cn-rg967413459cn 2019-01-09 14:59 jakartatimur 13000 final delivery ...

Yanwen Economic Air Mail / orders never received

priya41094 on Jan 11, 2019

Hi, I am priyanka from india. The last 2 months I have been purchasing items through aliexpress and they are sent with yanwen but they never arrive and the tracking numbers state that they either have arrived in the destination country's airport but after repeatedly calling and visiting...

Yanwen / knifeholder "deadpool"

Km on Jan 8, 2019

Hey there, the following is my problem with the delivery status and for me, its impossible to understand that the package is loaded onto the delivery vehicle at 7:31 in the morning and is "successfully delivered" at 07:32 in the morning. Especially they did not wirte the housenumber on the...

[Resolved] Yanwen / ebay purchased items never arrive and unable to locate them locally

e kauroraekons on Jan 2, 2019

Hi, I am Aris K. from Greece.The last 3 months I have been purchasing items through ebay and they are sent with YANWEN but they never arrive and the tracking numbers state that they either have arrived in the destination country's airport or post office but after repeatedly calling and...

Yanwen / tracking # ue689617230yp

Kaye Meikle on Dec 30, 2018

My tracking # is UE689617230YP. I am requesting that Yanwen follow-up on a delivery to me. The package arrived at the Ottawa (Ontario), Canada airport, where I live, but then was shipped to Courcelette (Quebec) Canada where it has been since 12 December, which is 18 days. There have been no...

Yanwen / package tracking

Matt.Hall on Dec 28, 2018

My tracking number is UE691841083YP, yesterday when I checked the tracking it said It had made it to New York, now it's just saying it was dispatched from yanwen, what is going on where is my package?? It's been almost 30 days already. I have already tried emailing directly with no result...

Yanwen / product says delivered and was not

Suzanne Bererton on Dec 27, 2018

UE688167273YP this is my tracking number shows it was delivered and was not. I have confirmed this with ALL the shipping/receiving locations in town and it was not delivered. I live in a small town of 4000 people and know all vendors. Please provide explanation, address packages wa...

Yanwen / item not delivered

jan standaert on Dec 21, 2018

Your order 9FA51141R5390981R has been shipped on 2018-11-01 16:09:49 Item List: SKU: H11603B-G, Name: Jaragar Men's Stainless Steel Automatic Self-winding Mechanical Wrist Watch[Gold & Black], Amount: 1 Package Weight: 205.0g Shipping Address: kruibekesteenweg 20, beveren, Belgium...

Yanwen / not received multiple orders

ChasityG on Dec 11, 2018

I ordered several items on Aliexpress that were shipped by Yanwen and they have yet to arrive and all were ordered over 30 days ago. 2 orders were from the same seller and I've already contacted them all and they can't tell me what the problem is because packages are untrackable after they...

Yanwen / item tracking states that item has been delivered, even though it has not yet been received

sc315 on Dec 10, 2018

Date: Dec 9, 2018 Time: 12:50pm (EST) Yanwen Tracking Number: LM203021420CN Description: Tracking information shows that a notice card was left stating how item can be picked up, but I did not see this when I got home. It says proof of delivery collected, but I was not home to receive...

Yanwen / clothing/shipment from aliexpress. was it sent by wrong address?

Pumka on Dec 8, 2018

Hello, Please advise on the status of my package ordered via Aliexpress on November 11th. Yanwen tracking number is LP00116684827247. The current tracking indicates that it has arrived to Georgia, though the final destination is Kazakhstan. Will you please check if it was sent to Georgia...

Yanwen / skate - ultra light foldable urban electric vehicle (order #xm9j87260854

another scam online on Dec 6, 2018

I have investigated your sight complaints AFTER I ordered this product for $119. What I received instead was a set of ear buds WHICH I DO NOT WANT. Also under your customer reviews I see you are sending these ear buds to many customers who are not ordering them, , please explain what kind...

[Resolved] Yanwen / 3 items have not arrived

Emma rm on Dec 5, 2018

Tracking number: UE686726261YP Courier says delivery has been signed for. UE686726261YP-[hv00005238573zc65-]-0B0480284000140380164 2018-11-23 14:14 GB RM Acception, Expect to be delivered in 48 hours 目的国 英国 2018-11-23 14:14 GB RM Acception, Expect to be delivered in 48 hours 发件国 2018-11-23...

Yanwen / where is my package? lp00118676623238

Roma Belashev on Dec 5, 2018

Hello, Could you please advise where is my package? Yanwen tracking no. is LP00118676623238, but I'm not able to check it on Yanwen website. I can check with this one RO383065115EE with is Estonian Omniva, but with this number no information on Omniva website. As per 17track and Yanwen...

Yanwen / received the wrong package

burrisgal on Dec 1, 2018

I ordered an Automatic Lift Seat I received a parcel that was NOT the seat. Custom label says it's the seat; however opening it there are wireless earbuds. Would really like what I ordered as it's a Christmas present. Received package 11/30/18. Below is the email confirmation of the...

Yanwen / company given wrong shipping address by amazon

Melanie Ramey on Nov 28, 2018

Tracking# UE692654607YP for item purchased from Amazon. Wrong address for shipping; should be Melanie Ramey 240 Universal Road, Woodstock, Ontario, Canada N4S 7W3. I tried calling your tracking number 011-86-106-465-6790. Line was answered and I was put on hold as I only speak English...

Yanwen / earrings

Sam-12 on Nov 28, 2018

This is the tracking id of my parcel: RY360672452CN and almost 3 months have passed but i have no clue where my parcel is. I had ordered from Aliexpress. Its aweful how we customers are suffering so much because of Yanwen's inability to track our parcels once they reach our country...

Yanwen / tracking# ue685537301yp,

SHAILENDRthakur on Nov 24, 2018

Hi, I have orders a product from & the tracking number is UE685537301YP. May I pls know the current order status. as it shows 11 days in transit, and in International operations check in center. The delivery location is Bangalore, INDIA. Pls advise by when can I expect the...