UPS review: Terrible shipping experience

I was receiving an urn for my mother’s ashes. So it’s already a delicate time. The sender from Amazon used UPS. A huge mistake. It only had to go 40 miles. I should’ve had it the next day. They didn’t give proper updates on where it was at on the app. Then they said they tried to deliver it at around 5:00 in the morning. If we would’ve known it was coming, we definitely would’ve been available for it. Then I changed the shipping location to the local store to make sure that it would arrive and I could get it, and not them saying they tried to deliver it when I don’t think they did. I called customer service and they just lie and pacify the situation. They don’t give a real resolution, they kept assuring it would be there by the end of the night. Meanwhile, it was lost in their sorting probably the whole time. Customer service said they would have a manager call me back because I was so angry. They lied about that. It’s the next day, and I’m hoping it will deliver today, but I have no faith in them. I’m so angry that the Amazon seller chose them for the delivery. I would submit a receipt of proof of my review, but since I’m on the receiving end of a delivery, I don’t have one.