Menu
For Business Write a review File a complaint
UPS

UPS review: Package delivery delay

J
Author of the review
2:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Thrusday 2/1/24 I went to my local UPS store to send a package to Hauppauge, NY 11788, with 10,000 dollars Insurance. I was informed that this would mean I must send it overnight express @ a cost of $ 237.32, to be delivered on Friday 2/2/24. The package was not delivered until Monday 2/5/24. The excuse for the delay, given to me by the manager (Wendy), was that the printout did not have the suite on it. However on Monday the 5th it was delivered. I have a photo of the shipping box in question showing the complete address.

When I brought this to Wendy's attention on 2/8/24 @ about 12:30 pm, she insisted that the label did not contain the suite #. After some discussion, I told her this company excuse sucked and she replied that I sucked also!

If the package was able to be delivered on Monday, why wasn't it delivered on Friday?

I respectfully request a refund of a fee for service not rendered, but paid for! Sincerely,

John H. Will

23 Bayberry Dr.

Lanoka Harbor, NJ 08734

Store # 2407

Claimed loss: $237.32 refund

Desired outcome: Refund of charges for service not rendered

Confidential Information Hidden: This section contains confidential information visible to verified UPS representatives only. If you are affiliated with UPS, please claim your business to access these details.

0 comments
Add a comment
  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all UPS contacts