UPS review: Delivery

Purchased 3 items on 3 different dates and all three were on hold. Two were sent back to the seller and the third sat in the warehouse for a week with the excuse that they needed a good address. Called for each one of the packages and confirmed the address and told them to use google maps which clearly shows the address. Gave them the option of having it delivered to ups closer to the recipient's address and was told that I would need to pay for that service...WTF! The package sat a whole week when finally I spoke with a supervisor that had some sense and she requested for the package to be delivered. Mind you all this time they were saying that they had tempted a delivery and that the package was undeliverable but the package tracking stated that the package was scanned at the warehouse and no one ever tried to deliver until today. VERY disappointing