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UPS Customer Service Contacts

+1 800 782 7892 (For International Shipping)
55 Glenlake Pkwy NE
Atlanta, Georgia
United States - 30328-3474

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Complaints & Reviews

United Parcel Service of America [UPS]aggressive and unsafe ups driver 4/27/19

While traveling north bound on Colorado BLVD in Denver Colorado on April 27, 2019 at 5:27 pm we were passed by a UPS truck with the following identification license plate number BBQ-105 CO FLT - Truck Number 168713. The UPS driver driver was speeding and shifting multiple lanes, while cutting people off. It was particularly concerning as one of the vehicle that was cut off was a motorcycle. The UPS truck appeared in a hurry and disregarded traffic laws.

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    Apr 27, 2019

    United Parcel Service of America [UPS] — delivery

    All deliveries are to go to the rear door marked "OFFICE". On 4/26/2019 packages from UPS were left at the...

    United Parcel Service of America [UPS]package not delivered as expected

    My name is Stephanie Sampson. I was to have a package delivered to 6220 Tucker LN Union City, GA 30291 between 11am-3pm on 4/26. While waiting for this package, I received an email @ 1225 about a missed delivery. I am very upset about this because I was home to receive this package. At no time did I hear anyone knocking on my door. The next delivery date on the info notice states Monday 4/29. I called custmer service numerous times and spoke with an assistant manager and manager. Due to no fault of my own, I feel that I was delivered an injustice because of the driver's poor attempt of delivering this package and not knocking on my door. I was told by one person I will get my package today and will recieve a call back within a hour. I called UPS back because I never received the call back. I spoke with the manager and was told there was no guarantee that I would possibly receive my package today. This is very poor customer service and need to file a companint in relations to this issue. My tracking number is 1zw490240318514792. This is so unfair and very poor customer service because I feel I was getting the run around and no one was accomodating at all. The driver was wrong because he failed to knock on the door. The representative, supervisor, and manager made no attempt to get this matter resolved. I still do not have my package and do not know when I will receive this package. This type of customer service is not good and I am extremely disappointed in the servcie that I have been dealt.

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      • Updated by Stephanie Sampson · Apr 26, 2019

        My name is Stephanie Sampson. I was to have a package delivered to 6220 Tucker LN Union City, GA 30291 between 11am-3pm on 4/26. While waiting for this package, I received an email @ 1225 about a missed delivery. I am very upset about this because I was home to receive this package. At no time did I hear anyone knocking on my door. The next delivery date on the info notice states Monday 4/29. I called custmer service numerous times and spoke with an assistant manager and manager. Due to no fault of my own, I feel that I was delivered an injustice because of the driver's poor attempt of delivering this package and not knocking on my door. I was told by one person I will get my package today and will receive a call back within a hour. I called UPS back because I never received the call back. I spoke with the manager and was told there was no guarantee that I would possibly receive my package today. This is very poor customer service and need to file a complaint in relations to this issue. My tracking number is 1zw490240318514792. This is so unfair and very poor customer service because I feel I was getting the run around and no one was accommodating at all. The driver was wrong because he failed to knock on the door. The representative, supervisor, and manager made no attempt to get this matter resolved. I still do not have my package and do not know when I will receive this package. This type of customer service is not good and I am extremely disappointed in the service that I have been dealt.

      Apr 24, 2019

      United Parcel Service of America [UPS] — property damage

      On 4/24/19 at approximately 11am a UPS driver delivered a package to my neighbor. My driveway was JUST paved...

      United Parcel Service of America [UPS]ups delivery

      I need to leave delivery instructions for signed delivery... My regular driver is great...in past subs have not always delivered... Go to wrong entrance... Need to go to entrance with mail boxes go to pin pad put in 0215... They actually left note on wall one time unable to deliver... Never buzzed apt... Did they think I would have a psychic moment... Also still waiting for supervisor call back... That seldom happens... Soooooo frustrated... Dealing with car reps in philippines is a challenge.. Leave u on hold for a half an hour... And often do not get info correct.. Please help

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        United Parcel Service of America [UPS]delivery issue

        I sent my daughter a birthday gift through a jewelry retailer. The box had the wrong house number on it but UPS shows they delivered the item to the address on the package. How is this possible when there is no house at the address the shipper listed? The jeweler will not replace the item because UPS say they delivered it without signature but there is no house at the street number marked on the package. When I called UPS they said they will make an attempt to go back to the address and pick up the package but hello!!! There is no such address on my daughter's street. They said if the driver can't recover it then I have to go back to the jeweler to order another and they are not responsible. What should have happened if the address was bad is that the package should have been returned to the shipper. Aggravating to say the least and expensive to replace the personalized item.

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          Apr 19, 2019

          United Parcel Service of America [UPS] — non delivery of goods to our door during business hours

          The driver assigned to my address refuses to deliver to my address after 11 a.m. - we don't open until the...

          Apr 19, 2019

          United Parcel Service of America [UPS] — delivery service

          We moved to this area a year ago and have had terrible service here. My wife is retired and is home 95% of...

          United Parcel Service of America [UPS]package never scanned at pick-up box & went missing

          On March 30, 2019 I returned an iPhone 10X through UPS, (wrapped in bubble wrap and inserted in a plain, cardboard box) to Verizon Wireless. At least I thought I did. I placed the box with a mailing label provided by Verizon, in a UPS mailbox at Pacific and Sunset St in Rocklin, CA. This is a busy intersection and the box said the next pick-up would be 4:45 PM. I placed the box in the mailbox at around 2:00 PM. Within five days, I started receiving texts from Verizon saying my phone - which was less than a year old and in perfect working condition - had not been received. These messages kept coming for two weeks even though I was out of the country. I called Verizon and found out that the tracking number had never been scanned. There's no record of the package. This phone is worth over a $1000 and it's no small matter that it was stolen. There's no way someone could break into this box, at this intersection, without someone seeing something. I believe that UPS driver took the package and never activated the tracking number. It does no good to have tracking numbers if the UPS driver is not honest. And in this case, the driver was not. I will be very hesitant in the future to use UPS for any type of shipment - including my business. The tracking number never activated was: 1Z4E9W390623092122. I also intend to make a police report.

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            United Parcel Service of America [UPS]speeding truck.

            Speeding UPS driver on Shadybrook Drive in High Point, NC, 27265 on 4/10/19 at 5:20 p.m. License number ZC 9917. Speeding in front of school in turn left only lane. Kept speeding to rush in front of car to get in straight lane. There were signs warning it was a turn only lane. Needs to be reprimanded and taught how to drive properly!

            Patricia Lentz

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              Apr 10, 2019

              United Parcel Service of America [UPS] — perishable medication

              I was anticipating a shipment on Friday March 29th, 2019. Perishable shipment was NOT delivered until...

              United Parcel Service of America [UPS]did not have "suite" listed so no effort made, to deliver package - no phone call no e-mail sent.

              Did not have "suite" listed (no suite, etc., was appropriate) — no effort / attempt was made to find better address or deliver pkg - no phone call, no e-mail sent. Apparently did not even load the package on the truck — Driver would have known what to do with it as we get UPS and other shipments all the time.

              Also, there is no disclaimer that the "Suite" line is mandatory (SOMETHING could have been added).

              tracking #s:
              1Z5562520376852298
              1Z5562520376852305

              Shipped from: SAINT PAUL, MN, US
              To: Little Rock, AR (this is where the error message was noted)

              "The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / The package will be returned to the sender."

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                United Parcel Service of America [UPS]ups delivery

                I ordered from Amazon, I am a Prime member and pay for this service.

                This package has gone to the West Sacramento Carrier Facility 3 TIMES!
                There is NO excuse for this level of service.
                Look at the tracking, this package is going back and forth between carrier facilities:
                Why is this happening? Do you have employees that don't pay attention to where the package is going before it is put on a truck? We pay good money for next day delivery!

                VERY FRUSTRATED CUSTOMER!!

                ups delivery

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                  United Parcel Service of America [UPS]delivery

                  Was tracking my package, 1Z55R2410217755489, which arrived at the Phoenix facility at 0446am, April 3, 2019. It then departed the Phoenix facility approximately 20 minutes later, April 3, 2019. THEN, it returned to the Phoenix facility 10 minutes later, April 3, 2019.
                  So now, it's April 8, 2019, 408pm and my package, which by the way was a guanteed 3 day delivery, is STILL at the Phoenix facility, and no one can tell me why.
                  So now I want a answer, and I want it within the next 6 hours. You received my package and for whatever reason, it is not being delivered. Answers please.

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                    United Parcel Service of America [UPS]customer service

                    Plain and simple. My package (birthday supplies for my grandson) was delivered to an incorrect address. I provided correct address and double checked to make sure. I called. The person I talked to informed me of the mistake and that the package was delivered to incorrect address. She put a "claim" into the investigation department and I was told they would call me the next day at 8:00 am. No call. I called them and was told they tried calling at 7:00 am. I have a cell. It did not register a missed call nor where there any messages. I was told they would call me back sometime that day. I waited until 1:00 pm. I called them back again. I was told there was an active investigation. I informed them that I needed more information and asked to speak with the investigation department. She told me they would call asap. I finally got upset. I did get a call back in about 15 minutes this time. I was told that they would send a driver back to the address that the package was delivered to find out if it was still there and they would email me when it was located. Surprise surprise. I did not recieve an email. I called back again. This time I was informed it could take up to 8 buisness days. I replied unacceptable. I asked to talk to the investigation department and was told they were all gone home for the day. Surprise surprise. I then asked if they would be open the next day (saturday). I was told yes. When I called all offices are closed for the weekend. Surprise surprise again. I did have the choice between canada post or ups for delivery. I went with ups because they were a little cheaper. I guess you do get what you pay for. I will never ever use ups again.

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                      United Parcel Service of America [UPS]ups driver

                      My family and myself all pretty much live grouped together in an area in oxford off the road, with a few dirt or gravel drives connecting us. Anytime ups delivers to someone, the driver always comes barreling down our drive traveling atleast 40 mph if not right at it. And we live on a farm. And as stated previously we live off the road. So of course we have pets that are outside playing, walking, etc. Well this morning, on the 5th day of april, 2019.. The driver came wayyy to close to hitting my puppy!! The driver slowed down when I threw my hands up. But I only did that (threw my hands up) as a back up. When I realized he wasnt yielding, stopping or even slowing down. And as a matter of fact, I guarantee my puppy would have been ran over by y'alls vehicle this morning, if I wasn't outside at the time, and was inside. Because he didn't have any type of yielding reaction till I did what I did.
                      Not trying to cause a big fuss, I just want to bring this to the attention of the proper people at y'alls company so that this will not happen again or worse even escalate to a injury or death. Please assist me with this matter.in advance, thank you for the assistance and patience. Have a good day!

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                        United Parcel Service of America [UPS]where driver left package

                        I was expecting a print to be delivered by UPS. I kept checking to see info on the shipping as the seller said she had shipped it on 3/19/2019. Kept checking and no info on delivery. She called me and said she had just got notice it was delivered on 3/20/2029 at 2:27. I put tracking number in and it said Delivered st my address. Went everywhere trying to find it but nothing. Called UPS and told them I couldn't find it. I told her it also stated it was left at: Other and received by driver released. So where is it...no notice of where left. She put me on hold to try and find out where he left it
                        Finally she comes back and says he left it behind the gate??What gate? She says by the mailbox. Are you kidding. I have lived here for 11 years and UPS, FedEx always come up my drive which is up a small hill at least 500-600 ft from the road. The big wooden gate he threw it behind is always opened with bushes behind it.
                        He could have walked behind it. It was found in a pile of leaves which were behind the gate which is not that near the mailbox on main road. It had been there t the 23rd. This must be a new driver because all my others always bring packages up to the house. This was not a small package. I can't believe he thought we could have seen it. I would love to send a picture of where he threw it. I'm expecting food to be delivered today and hopefully it won't be him. Was he in such a rush that he couldn't come up the drive. He is lucky that it hadn't been the week before when it had rained al.ost everyday. And it would have been nice of him to leave a notice in mailbox of what he had done with the package.
                        Hopefully I won't have the pleasure of meeting him. Not a trusting driver..

                        .

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                          United Parcel Service of America [UPS]dangerous driver complaint ups

                          I just chewed out a UPS driver that just blew through a red light right in front of me while I was at a green light. His truck number is either I38953 or 138953. He is a local driver in North Haven, CT area. I just lost a friend that was killed at an intersection under very similar circumstances just last week. This is a wrong as it gets especially when the driver is operating a commercial truck. I hope that he is confronted by a supervisor over this issue. This just can't happen. By the way, I work for the dealership that he was doing his pickup from and pulled in right behind him to address this directly with him. If he continues this behavior he will kill someone.

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                            UPSdelivery driver

                            I want to file a complaint on a driver who was driving in front of me. We were in a 35mph zone, both of us were doing the max. This was on sudlow lake rd, graniteville, sc 29829 at 11:29am today Tues april 2, 2019, right before you turn to go to midland valley high school. Your driver slams on breaks never using a turning signal and then parks abruptly on the side of the road to deliver his package. With no warning and it's raining, It was all I could do not to hit him and I didnt. Safety should be 1st

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                              United Parcel Service of America [UPS]wayfair delivery via ups

                              This is what I sent to Wayfair about UPS:

                              Okay. I waited around all day Monday for a delivery of a platform bed from UPS. At the end of the day, I received a notice from UPS saying "sorry we've rescheduled it for tomorrow end of day". So today, I sat around all day - again. I just received a notification from UPS saying "sorry we missed you - we attempted to deliver it and you weren't there". This is totally untrue. I have been sitting here all day and received no contact from UPS. Now I'm told UPS will attempt a second delivery tomorrow. I hesitate to hire my handyman for 3 days in a row (I have to pay him), for this delivery so that he can help me with the weight of the package. What do you suggest? I also need to get groceries tomorrow. This is so typical of UPS. There are actually memes on Instagram about how they drop off the "sorry we missed you" note without ever ringing the bell.

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