UPS
Reviews and Complaints

Working from home and UPS can not seem to deliver package to my house...but receive notice stating must pay extra, but can not deliver the package or knock on the door...the notice was delivered with out disturbing the guard dog located in the house which identifies that the vehicle did not drive onto the property...Check the door all day and no notice, and then checked it last time ...bingo notice...pay on line of the package goes back...you have delivery men now treating you...called customer service ...ask for a supervisor...stayed on the phone for ten minutes...no action, had to recall back and the lady sated call back within and hour...it has been 3 days now...and yet still no package...terrible service they should have there license revoked...worst service ever...please do not use them...garbage !

My delivery was delayed by three days even thought it was promised to be the fastest one. They kept changing my zip code over and over again without any reason since I’ve never had problems with it before. Then on the actual delivery date they drop of one of my packages and leave a note about the second one. Nothing on package tracking did tell me I had to be home and what time it actually arrives. Am I supposed to stay inside my house all day sitting next to the door? The note that driver left send me to the store for a pickup. Why do I have to put in the effort for them to do their job? But it’s fine, I went to the store today, and guess what? They still don’t have it. The store is literally less than a mile away. So I tried calling them to figure out where my package actually is. The machine wouldn’t connect me to a representative no matter what and would just hang on me. Last time I had experience with UPS it was terrible as well. They deliver my new PC to the wrong address without requesting signature even thought pc was 5-6 times more expensive than this package. Tracking is terrible, delivery is terrible, customer support is terrible. If I had a choice I’d never choose UPS.

A fraudulent account was created with my information at a UPS store in Broken Arrow, OK on 5/30/2022 and I received a bill for a shipment I didn't make. The complaint department rescinded the charge but refuse to take action against the account. With the account still in good standing, I can receive more bills for shipments I didn't make. I asked them to remove the account and they told me they can't. I did open an account on June 19, 2022 to try to resolve the bill issue without help from the complaint department but obviously couldn't. Prior to this issue I did not have a UPS account at all.

S notices saying we weren't home, yet never knocked and never rang doorbell.

4. I showed him my NOTICE one day when I was helping a disabled NAVY SEAL. Driver said: WHAT ABOUT IT? That's weird because it was a small package still sitting on his truck and he refused to hand it over.

5. He started filling out UPS notices in his truck and claiming we agreed to pick up packages at Seattle HUB.

6. He then had our packages redirected back to New Jersey and Tennessee, even though DISPATCH already said they were going to have a DRIVER SUPERVISOR go with him.

7. He again refused to DELIVER a package for a MILITARY SPOUSE on FRIDAY and his SUPERVISOR said: He's not going to deliver to YOUR ADDRESS!

8. He then said he would make sure we had OUR PACKAGE on FRIDAY, it's SATURDAY and again DISPATCH said there's nothing they can do and maybe we'll get package on MONDAY. Again the DRIVER lied saying we'd pick up the package with NO UPS NOTICE left at our HOME and NO DELIVERY ATTEMPT.

9. He LIES and says he feels UNCOMFORTABLE, yet MOST DRIVERS just leave packages and don't cause problems for CUSTOMERS. He's lying because he knows exactly what he's doing to MESS with OUR ENTIRE FAMILY and STUDENTS who needed their BOOKS he sent back to TENNESSEE.

10. SEATTLE is playing the PASSIVE AGGRESSIVE game on STEROIDS thinking it's funny to back up a DRIVER who clearly doesn't care about SEVERAL CUSTOMERS. He's not only doing this to us.

Had an item that was supposed to arrive Friday. I go out for an hour, of course that's they hour they stopped by and left a note explicitly stating I can grab my shipment the next day from the UPS store - in the notes section it says to come to the UPS store tomorrow. Saturday I do just that and the lady helping me asks when I got it. I say yesterday (the slip she's holding is literally dated) and she launches into 3 different excuses as to why they don't have it, using a tone that implies I'm stupid for expecting them to. I check the shipment info online and it isn't going to go there til Monday now? The store is a mile from my residence, where on earth is the package? Why do I have to wait 3 days past the delivery date to think about looking at it? Why fo UPS employees work in tandem to humiliate the customer and make them feel stupid?

[censored] UPS. I'm going to go out of my way to try not to ever use them again for anything, even specifically requesting things not be sent thru them that usually would be, as they are by and large the least reliable, most annoying "reputable" shipping company in the US. Shippers: use FedEx or USPS where you can.

Heather at the ups store located at 23110 state rd 54 lutz fl said there was not a cheaper rate to mail my package to New Hampshire. When I told her it only cost $10.96 to ship it to me, how could it be over $25 to return. She said it coat more to send usps, and the package wasn't considered media mail which was true. However, felt she was deceitful since the company used ups and it only cost $10.96 to ship it to me.

1z14v49e0322089646 for 3 days impassible to file claim online or rich costumer service parcel was insured service very poor not recommended for sending parcels

How outdated can a company possibly be where they dont show you how many stops away they are like amazon or bother contacting the receiver on arrival at an apartment complex? Then the people on the other side of the phones are so unhelpful and nonchalant you wonder how they even have a call center as useless at theirs is. I hate ups and most importantly their workers are the absolute worst better customer service from a dying carcass.

Attempted to ship: iPhone, phone case, crystals/gems, and a book.

1. The package NEVER left Bellingham WA. “Apparently” it left the ups store.

🚚 Not a single item in the package came back to the store, it was completely empty..

2. Police report completed

3. AT&T knows the person and the number linked with them who stole the iPhone and tried to set up a new account but is unable to give the officer or myself any information unless we get a lawyer. They were kind enough to give me the last known location. As stated it NEVER left Bellingham. #upsclaims stated the packaging was cheap & packaged poorly, in which I bought the packing at the UPS store & packaged it right in front of them.

Been getting run around for months now. They deny the claim for lame insufficient packaging. No one helps or calls back. Declared amount and paid extra for shipping. Sent pictures to ups store and did everything on our end. They are doing nothing.

Ordered package on 05/31/22, joined UPS My Choice so I could put it on hold. I put it on hold on the 2nd of June until the 9th, so it should've been delivered on the 10th. Not delivered. I have other packages, two more orders, from Amazon that should have been delivered by the 10th also, but not delivered. Interestingly enough, UPS did deliver to my house on the 10th, but not the packages I am missing. I'm missing 3 orders. When I put one of my deliveries on hold, I could see on my home cameras (I was away from home) that it was delivered and then removed. So, they have the package and could have delivered it with my other ones the delivered on the 10th, but they didn't. Of all my orders delivered by UPS, the most important one was never delivered, so it ruined my weekend and wasted my time, the time I had to do a home repair I needed the parts for I never received. I needed parts for my furnace, no heat in my home and UPS failed again. It is not the first time. They've left my packages by the road; they've confirmed a delivery they never made, and I never did receive the item. They've delivered items to my house that aren't mine etcetera. I have never had a similar problem with FedEx. So, I canceled my UPS My Choice membership, because if I had a choice, I would never choose UPS.

I had called UPS (Tracking# 1ZR0571AA796930425) concerning a delivery and signature of a package to be delivered between 2 - 7 PM today 06/11/22. I explained to customer service I would be at my residence until 2 PM and needed for package to be delivered at that time. Driver arrived at my house at 12:30 PM for delivery of package. Driver failed communication to follow through with information information.

Also called customer again with complaint about delivery. They gave me confirmation# C-[protected] and said a dispatcher would call me back about re-delivery. Dispatcher called me back and said they could not re-deliver until next business day. This piss poor service and I do a lot of business with UPS. This dishonest and very unacceptable. This was a lousy deal from UPS!

In the past 4 months I have had to call UPS 20+ times to deliver packages to my house. Almost every time I have a UPS package, the driver changes it to pick up at location. I have never requested this. It is literally the craziest thing. Some packages I never got and I'm out over $100 because of this. I live in a very busy area, zip code 30097 and it makes no sense they would not deliver here. There have been packages I call and speak to someone and they tell me every day it is going out the next day and some how the exact same thing happens 5 days in a row.

I absolutely hate this company. Always saying I refused my orders. Not coming to my apartment. Don’t recommend using them

I shipped couple of my home keys from San Diego to Santa Clara, CA. When the envelope is received at Santa Clara, it was torn from corner and keys were missing. When contacted UPS, they said create a claim and it will take 8 days to process the claim... Still waiting for claim to process. Talked to the originate UPS store and the guy said I can not do anything, I am still struggling with UPS from last year claims.. you can’t do anything..

This happened to our company on March 12, 2022

We shipped 2 packages, both weighing 17 pounds with dimensions of 76 x 24 x 11. We were audited at them weighing 121 and 214 pounds with dimensions of 94 x 29 x 13 and 94 x 29 x 15. These were both Foam strips that were .5 x 5 x 76" each and are light! How they got those weights and added over 20 inches to the length is beyond me. I have been trying to get a resolution to this major issue as our bill went from $492.52 to $3102.70! I have been getting the run-a- round ever since with no help.

package tracking 1Z88Y0300300230709. I had done as the manager had asked and showed up in the car with my neighbor. It showed that the package was delivered to the Porterville office. Received by Daisy on 05/25/22. I have a very rare genetic condition and it limits what I am able to do. The package was there on the 25th per what you had notified me that it was at the Porterville office. My neighbor and I showed up together. I waited in the car as was agreed upon with your store manager Chris. The date was 05/26/22 and the counter personnel informed us there was no package for me to pick up. This is well above and beyond what I need to do to get my packages in the first place. The package was to be delivered to my home. I informed my doctor I was ordering an ice machine because of the effects that sticking my hand in the freezer can have on my condition. If you do need to know my neighbor and I came in after my following up testing from an abnormal mammogram that may indicate my condition is worsening----Not that you need to know that this was my day off work due to the fact that many things are not easily covered and this is another item to hopefully decreased the wretched burning wounds I get that is beyond any pain you could imagine.

5/27/2022 CVS package delivered to second floor landing not our first floor condo. we both have mobility problems (parkinsons and back injury) that make it difficult to climb stairs. my husband tried to get the package but slipped and suffered multiple abrasions. we have complained several times to UPS and to vendors. the driver claimed to have left package at a "porch" which does not exist.

In my area UPS uses subcontractors to deliver packages.

However, UPS is still responsible for the subcontractor's behaviour.

UPS packages, according to driver, were left at the front door.

That is a lie and happens every time.

The package is NOT left at the door but left at some convenient store without even making the attempt to deliver to the door, as expected.

The convenient store makes no attempt to notify recipients and only after a lot of asking and trial and error do we find out where the package is.

I'm not the only one. It happens to many people in this area and it happens constantly.

Please advise your subcontractors to either state where they left the package or better, actually deliver it. It happens not only in the winter and has nothing to do with accessibility/icy roads, etc.

Klaus Rossler

P8T 1L5 Ontario, Canada

When entering the following tracking number 1Z2AFG9280378183584 on 5/25/22 the message "street number is incorrect." This has happened three times in the past four years despite making deliveries at the address in question. County government, USPS and GPS have the correct address and street number. Why not ask these sources for assistance?