This is not the first time I have had this problem with UPS in my area. This is not the only location I have had this happen. UPS drivers are completely unreliable when it comes to pick up times at remote drop off centers and boxes. They come early, which is what happened to me Saturday. I dropped off my overnight package to a location that had a last drop on Saturday of 4pm and when I got there they said he came 30 mins earlier. I called customer service and complained and said they needed to send someone back over there at 4 since that was the time of last drop. I was told I get a call back within 30 minutes... surprise surprise that didn't happen. Just now I got a call from the receiving person for that same package that said they still haven't received it!!! It's still sitting at that location so the driver didn't bother picking anything up from there Monday either! This is beyond unacceptable and the package I sent is time sensitive and is now causing all kind of problems from not having been received on time due to UPSs in ability to hire and manage responsible drivers! I make it my habit these days to always recommend NOT using UPS in this area because this is a constant problem here and there doesn't seem to be any desire or attempt to rectify the problem. They have a serious issue in Oakland CA from the warehouse down to the drivers.
I left something in a rental car in NY. I was called and asked if I wanted it mailed back to me. I was told it would be sent UPS 2nd day June 24th to which I said it was not that urgent ($14.99 item). I also gave them my UPS account number 28R54V which they apparently didn't know how to use. I received it "overnight" June 25th and just received an invoice for $156.94 No matter the mistake not using my number, how do you justify $156, 94 invoice. We send "overnight" packages almost everyday from my office and the charge is generally $25 I wouldn't have accepted the package knowing this "usurious" fee!
First, I would like to state that I drove a delivery truck for UPS from May of 1964 to August of 1976 in southern California. At that time, customer service was very important and the drivers were expected to provide excellent service with each delivery. If a customer was not at home and there was not a safe area to leave the package, we would try leaving it with a neighbor. Many times we could leave small parcels behind a screen door or in a garage, so that they would not be seen from the street. At Christmas we would sometimes need to deliver a bicycle in a box with pictures of the contents on the box. In a case like that, we would contact the customer before we left the package to ask if their kids may be present, as we did not want to spoil the surprise. Again, service was important!
Now to the present day of UPS deliveries. Seems as if service is no longer important to the company or their drivers. They don't even knock on the door or ring the doorbell to alert the customer of the delivery. Instead, the parcel is just left in front of the door, so that if the resident doesn't look down when they step outside, they may fall over the package. Also, there is the problem of packages being stolen from front doors by dishonest persons or "porch pirates" that follow delivery trucks to see when a parcel is left at a door.
As for today, I had a return package that was to be picked up by the UPS driver. I was inside all day and the driver never rang the bell or knocked on the door. I called UPS customer service to let them know that I was home waiting for the pick up. A service rep from the local office called me to say the driver would return for the parcel.
In closing, I just want to let United Parcel Service know how their service policies have changed since I was a driver.
The UPS driver Anthony that comes to the property to drop off packages has shown continued unethical/ sexual...
Good morning, My name is Emma Button; I am contacting you through the office of Morgan Babcock, manager and...
In June 2019 I was involved in the McLemore auction of liquidating the Thiel company in Tennessee.
McLemore Auction noted this spiel in Terms and Condition: (Douglas Sipes at UPS Store #4687 at 718 Thompson Lane, Nashville, TN 37204 will provide shipping and pickup services for items in this auction. If you intend to have items shipped, please contact Mr. Sipes before the conclusion of the auction to make arrangements to have him pick up items from McLemore Auction Company, LLC as your designated agent). I noted Douglas Sipes as my designated shipper twice via email as directed. As events unfolded it turned out he did not pick up the items but instead relied on the individual overseeing the auction. The problem started on 6-21-19 at the end of the auction. I called Mr. Sipes and i believe he said he would get over to the Thiel site on Friday or Saturday and the won lots from the auction would most likely be shipped by Monday or Tuesday. In reality, what happened instead was he later said he lost electricity from Friday until Sunday so he was behind. Each time i called and spoke to him he was short and acted as though it was my fault for being concerned and telling me i was just one of many customers he had to deal with. My thoughts were he was overwhelmed by the size of the job but unable to admit this. Each time he promised me the moon, i will get to yours today or later. Fast forward to 6-28-19 when the items were finally shipped. During our conversation of estimating charges i asked about double boxing and he said he inspected a shipping container earlier and felt it was sufficient to ship without double boxing. However, he then said he could double box but it would cost a lot more and gave me an estimate which i declined. I received the items unmolested which i am grateful for. However, upon arrival i see that the item were already double boxed from the factory so i am glad i declined although Mr. Sipes would have loved to have charged me the cost of double boxing. Also, early on during one of our conversations he described my lots (2) as "low hanging fruit" and would get them out of the way early on. As it turned out this was not the case as i suspected, they were still there the next day when i called to check. In my opinion and based on my experience with the Douglas Sipes's UPS store i would have to say i am greatly disappointed in UPS in Tennessee. He was short, curt, blamed customers for having concerns and downplayed his responsibilities that he decided to take on. PS, there were many other dissatisfied customers from the Thiel auction. I know this because on one of the occasions that called the UPS store a worker said " are you from the McLemore auction" to which i replied, hoe did you know? He responded "because he, (Douglas) has been getting a lot of phone calls from the bidders. I am starting to get writers cramp so i will stop here. I also have serious doubt that UPS will do anything although i felt somewhat compelled to alert UPS about his poor business habits. PS, through all of this Mr. Sipes never once offered reduced shipping to compensate for his poor handling of the auction. Don Guin
I was waiting for UPS to deliver my item as it said it was out for delivery. I was sitting in my living room waiting for the doorbell to ring. This was at 6:00 PM. After a while I checked my tracking and it showed delivered at 6:08 PM. Impossible, I would have heard the knock or the doorbell. The tracking said left at front door. No package. I called customer service and gave him the tracking number. He said it was delivered to my address. He said couldn't help me any further. Then he said I would have to contact the shipper and have them track it. Can't you people use GPS to see where it actually went? Your company and the customer service guy were no help at all. I contacted the shipper and the gentleman offered to send me another item. I don't think he should have to do this because of a mistake made by your company. Here is the tracking # 1Z95548F0246181884.
I'd like you to find my item. Delivered somewhere on 7/2/2019.
1005 Hide A Way Ln.
Carriere, MS 39426
I shipped some items to my daughter that were fragile. I asked at the Store in Zachary that they pack them in the styrofoam penuts. I was informed that they did not use those anymore because they made too much of a mess. The end result was that some of the dishes that I was shipping got broken in shipment. I filed a claim online and was contacted and informed that the Zachary store would have a resolution for me on 07/01/2019. I called this morning to inquire due to the fact that I had not heard anything yesterday and was met with very negative attitudes. I was told be the Zachary Store manager that they would send out an insurance inspector to check the packaging. Needless to say I am not at all please with this service. On average I have spent over three thousand dollars a year shipping packages and materials from this store. I can assure you that after this experience I will not continue to utilize this facility.
One of my recent orders; tracking #1Z [protected] 9117, scheduled to be delivered to my office suite was delivered to a different business. The orginal shipping label was covered with another UPS label to the different business with a note that we had moved. This is not true, we have been in the same suite for 1 year. Why would my shipment be changed & delivered to someone else?
On 6/12/19, ups driver delivered shipment of bello torch (from frontgate) to my porch. Box was 8 feet x 1 foot x 1 foot (estimate). Box weighed no more than 7 lbs. Box was delivered upright on one end with the end completely ripped open. Torch was in box, but snuffer (bronze) and pouring funnel (metal) were missing. Additionally, the long rod which holds the torch could not be screwed into housing due to impact from careless fast driving which caused the inner threads to be bashed in. I ended up filing a return with frontgate, who was very dismissive of ups, and gave me all my money back. I implored frontgate to file a complaint, but their response, "don't worry about filing a complaint, just send the item back to us for a full refund". Really?? they must not care about their customers. Anyway, i'm upset over careless ups driver (phoenix) and strong disciplinary action needs to ensue. Note: i'm typing in all upper caps because i can type faster that way.
I ordered an item weighing just 5kg to be collected from the Netherlands and to be delivered to Portugal. The...
Friday, June 28, 2019, approximately 4:15PM; driver would not give his name. Full-size UPS step van #863-188 -- not the regular driver.
UPS Tracking Numbers: 1Z2886500379678660, 79, 88, 97 -- Vendor: Tire Rack; Deliver to: Taalib-Din Uqdah, 1373 Jefferson St., NW; Washington, DC 20011.
Driver exited truck, extracted hand-truck, loaded tires and preceded to delivery address, all while conversing with someone on his headset. Stood at the bottom landing, looking up on porch at me and asked, "Are you gonna come and help me?" I thought he was joking, and responded, "Do I look like I'm dressed to come and help you? I've cleared a space -- pointing to an area -- for you to put them." He kept talking on his phone, bringing one tire up at a time. Once he dropped the 2nd tire he turned to me and said, "Next time, don't point;" I said, "excuse me?" He responded from the bottom of the steps, "You heard me, next time don't point."
We exchanged words, refusing to give his name -- I wrote down the step-van number -- and as he left, still on his head-set, I heard him say, "I'm sick of these old people telling me what I gotta do."
This young delivery driver needs either retraining or reassignment -- off the streets -- at best, termination at worse. He's a deliveryman; his job -- his responsibility -- is to deliver packages. If I choose to help him that's my prerogative -- I've done it before -- if not, it shouldn't be held against me, no matter what age or how "fit" I may appear to be. He left the other 2 tires on the sidewalk.
My ups driver took a picture of two small boxes from pill pack and recorded it as a white dress I had ordered from amazon which I did not receive.
Also He recorded as delivered a Steelers baby outfit which it was not. I don't trust him or her as competent. I would like someone else to deliver my packages. Someone who reads sender. How could a dress come in two small boxes? Ups has become incompetent. Or at least my driver.
My package was left in a clear plastic bag sitting at BOTTOM OF MAIL BOX POLE ON GROUND! I live on a busy hwy and had been home all day . A sticker was stuck to the side of my mail box, not filled out with any hand written note or signature, not even a box checked. This was a valuable item that could have been stolen by any body passing by. If my daughter hadn't have left for work, we never would have even known. This is ridiculous. How hard is it to pull up a driveway to my door, what do I pay shipping fees for? Why do you pay them to not do their job fully. At Christmas, a package was left at my fence rowin the grass! I'm tired of this, but my family is at your company's mercy in order to get certain things delivered. Thank God it was broken or raining. This happens too often. And since when do the drivers not have to deliver to my home, not the ground below my mailbox? Ridiculous! I'm posting complaints wherever I can, and calling tomorrow until I speak to someone. Delivery service gets 0 stars from me and the Driver.
1Z0R31A11303742352, This item shipped UPS RED saver on June 19, 2019 from Texas to Manalapan, NJ, received at the TinTon Falls facility and out for delivery on June 20. The package was not delivered to the business due to a missing suite #. ( In have a hard time believing the drivers don't know the customers on thier routes, i'm sure its not the first time to this business). The evening of the 20th with the sender, the receiver, and myself on the phone with UPS (the toll free #) added the suite #. The package was not delivered on the 21st, so I called UPS on the 24th, (the toll free #), to find out that the suite # was NOT added on the 20th. Asking again for the updated info to be added and told we were good to go for delivery on the 25th. The 25th came and went, so I called the toll free # again only to be told again the info from the day before was not added. (You can't have inept people from foreign countries run your customer service). At this point I asked for a supervisor and was told no one was available. A moment or two later I ask again for a supervisor and was told NO, I was not allowed to do so. I asked for the phone number for the Tinton Falls facility and was told "I wont give that to you". At this point very upset, I hung up and back on the website found another # for UPS (again not in the US) who was able to assist by getting the Tinton Falls facility to call me at my home (she would NOT give me a phone number). To my pleasure I got a call within 20 minutes from Liz at the Tinton Falls facility and she was able to set the wheels in motion for my package to be delivered on the 26th (it was). Liz gave me phone numbers for ther facility so that I could follow up on the 26th, good thing I did, I spoke to Connie who told me my package was in the "will call". Connie did some magic and got my package on the delivery truck. I will be hard pressed in the future to use UPS. As it is said, "when it absolutely, positively, has to be there the next day..."
To have your customer service folks, located in foreign countries tell you there is no supervisors to talk to... it a load of crap. I will give you 24 hours to respond before I post this on social media along with all the facility numbers I have been able to acquire
Jim Myers james.e.[protected]@yahoo.com
Your company has been delivering packages to my house for over 25 years. All of a sudden they say I wont get deliveries if my dogs are out. I have called the Oshkosh location & talked to the manager. He said that some drivers have been bitten. I explained that the drivers have NEVER been bitten at my house. My dogs are fenced in & have never had them out of the fenced in area. They are very good dogs & would never & have never bitten. This has happened after a new [censored], Pussy driver has been delivering. This is terrible. This policy sucks. I have stood outside in my driveway & watched the driver drive by & never even attempt to deliver my product. This company sucks... I will use Fed EX anytime I can. I give them a 1 for a review. They have not even attempted to find common ground here. Disgusting!!!
Tracking number 1ZEW54660395632042 claim number [protected]
UPS delivered my package damaged. I submitted all of the pictures and information that was requested of me only to have the representative come back to me to say the claim is denied. My package was insured and yet UPS is not taking responsibility. I'm trying to get a hold of anyone who will help me resolve this issue.
There is such a long story to this that writing it is cumbersome. How can a company wash their hands of their responsibility. After reading so many reviews of how poor UPS's service is of handling claims I am devastated that I may never receive the help I need. I'm in tears.
Disabled. Homebound. Older. Female. I rely on home deliveries to EAT. Four years of UPS damaging literally EVERY package. Half of my deliveries are replacements.
They also seem to find amusement in leaving packages in bizarre and for me inaccessible places, such as: my storm cellar! MY CAR. They actually OPENED MY CAR DOOR (not running) and shoved three large boxes inside this last delivery.
Most deliveries are OPENED.
They have NEVER- in four years of regular deliveries- knocked! In part because half the time they DO NOT COME TO THE DOOR but some other strange location!
Endless complaints have just passed the buck; some have been mocked in response.
This is no laughing matter.
The lazy, irresponsible union swine are always suing for more pay- how about DOING YOUR JOB FIRST!!!
I just found this website: https://makeupspay.webs.com/ if anyone else wants to join and maybe see satisfaction someday.
For any companies using them for shipping: you have lost my business, as I will not be able to receive a shipment successfully through UPS. We need to bring 'customer service is King' back!
I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on best buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change. Today (June 19) I received an email notification that the items had been delivered!! I totally panicked not knowing what had happened to my items. I had ordered 2 pieces of furniture, not just some small cheap item. Let me tell you what happened. The items were taken to the address where I don't live in (despite my communication with their agent less than 24h before), the current tenant not sure about what was going on opened the door for them and they dumped the furniture at the lobby and then just left before he even had a chance to go downstairs and talk to them. Luckily for me he was kind enough to agree to keep the furniture in his apartment until I move in. Then the 2 of us had to transport more than 80lbs up to the 4th floor (no elevator in the building), risking to actually being injured, as the building management does not allow items left in the lobby. This is the most outrageous thing that has happened to me and I'm taking this complaint to the highest level possible as well as posting on all available forums.
Signed by: DRIVER RELEASE
UPSTracking ID: 1Z9350XV1318465068
AmazonBasics Microwave, Small, 0.7 Cu. Ft, 700W, Works with Alexa
Sold by: Amazon.com Services, Inc
$59.99 condition: New
Ordered on June 13, 2019 Order# [protected]
On June 13, 2019, I ordered the above microwave and I received an alert via phone that it was delivered to my home address on 06/17/2019. When I arrived home, the package was not there. I phoned Amazon customer service and UPS and received no satisfactory service to resolve this issue with UPS, but received excellent service from Amazon. I wish to report this incident to the mail regulators . Please provide me with this information. UPS has not given me a response to what happen to my package.