UPS
reviews and complaints

Parcel that was supposed to be initially delivered on Friday 08/12/22 ended up being returned to sender on Thursday 08/18/22 after a series of handling and delivery errors by UPS personnel at the Ontario CA hub. They initially placed a scanning label belonging to my package on a different box that was actually delivered to our porch on Monday 08/15/22. When I called the UPS Ontario CA hub that I had in record [protected]), 'Eric' answered the phone and told me that 'they were not handling anymore the (North) Fontana area where we live'. He proceeded to give me this other number [protected]) that was not the right one for the purpose. I had to call 'Eric' back, then he gave me a different one [protected]) that allowed me to talk to that new section or department specifically covering our geographic area, etc. During the next 3 days I talked to several employees there (Kaitlin? Guevara, 'Liz', etc. regarding my misplaced box. When I talked to Kaitlin G. Monday, she advised me to call the UPS toll free number [protected]) to ask for 'a Hold' of the package so I would improve my chances for delivery the day after or Wednesday otherwise. This parcel with trak of 1Z1228160391461911 reappeared in the system next day, Tuesday 08/16/22, 'my box', not the other one wrongfully delivered Monday shortly after noon. Next morning it showed up in the system as 'in the truck' and to be delivered before 4:30pm. During the course of that afternoon, the delivery time changed progressively, two more times, up to "7:00pm" the last one. I was home part of the day waiting for that parcel but because I had a doctors appointment @ 4:00pm, I had to ask my wife to take some time off work to cover for me –I'm now retired and 'at home' 98-99% of the time– for the approximately 2 hours it took me to keep my medical visit. At 8:00pm the box delivery was still 'on' but by then I knew that my woes with this botched UPS delivery was doomed, that something else 'had happened'. Next morning I called the [protected] local UPS number again and that's when 'Liz' advised me that "it was in the process of being returned to the sender", simply incredible, what a saga! If you have any other questions about this matter, please talk to your employees mentioned or call the sender's rep I corresponded with during all this 'delivery odyssey' this past week, Jeffrey Clauss, from Chapin International, at [protected] Ext. 3145. Thank you!

I would like to complain about a 53lb. Package that 3 ups drivers told lies just not to deliver this package. I work for ups so I am able to track this package with great detail, I can see the notes that were placed on the tracking number that was not correct. The package was supposed to be delivered august 16, 2022. The first delivery person said not in 1st attempt to deliver not true someone is always at my home my sister is retired and was watching out for the package. August 17, 2022 I was home ill and was expecting 2 packages received the 4lb package but not the 53lb package later in his notes at 10:13 pm. He said the package was "damaged". Next day august 18, 2022 package had a physical scan at jefferson st. Hub, if it was damaged "why would you attempt to deliver the package?" delivery driver arrives at my home at 8:18 pm rings the bell did not wait was going back to his truck and states not in 2 second attempt, I caught him and said bring my package it was finally delivered, but he had the nerve to have a attitude. Terrible service! What happened to customer service!

We had a large box delivered today and asked if he would Bring it in, to the house because of the threat of rain. H smirked and asked, you want me to bring that inside? He brought it halfway in our home and left the door open. The other driver we had was so polite and well spoke, polite. I would give him water and once m, add him a bag of popcorn.

What is up with Florida a horrible service representative? We love it here but they all have an attitude.

Robin and Dave Anderson

11125 Yellow Poplar Dr

Fort Myers, Florida, 33913

I was returning an Amazon return today when I was screamed at by Brittany. I really don’t know what she said because I was so shocked. The manager was there and saw the whole thing. I asked if he allowed his employees to scream at the customers and he supported her. I heard Brittany screaming at another Senior lady a couple of months ago. I suspect she does it often. I am still upset even though it happened about 3 hours ago. The manager is unfriendly and seems like he doesn’t like his job and is miserable being there. No professionalism. If he is like this it’s no wonder his employee Brittany is rude to customers. I do not believe that if a customer has a complaint they should be screamed at under any circumstances. I continued to tell her in a speaking voice to quit screaming at me but she did not. She wasn’t even waiting on me. I was being helped by the pink haired girl that was was being very nice when Brittany interrupted with her screaming. Is this common for UPS? Do they not realize that they’re not doing us a favor by being there but customers do help provide them their jobs.

If you can't deliver a package to the address on file, you're going to charge the customer $7.99 to hold the package? For the customer to drive to one of YOUR facilities to pick it up you want to charge $7.99? What. The. Hell. I paid for next day delivery from Verizon Wireless and it looks like I'm not getting the package for another 5 days while you guys figure out where to put the package because I'm not paying you $8 for you to hold it at your location. Also, why give the option to correct the address if you can't correct the address?

It’s the UPS store located at 5004 Honeygo Center, Perry Hall, Md.

No one answers the phone all day it’s on Fax mode. It doesn’t open at 8:30 as posted and only number listed is [protected]. I have never had this experience with any other UPS location. The clerk took my paperwork that I had included in the shoe box and threw it in the trash. As of today, I have not been given credit for this return and will have to go out of my way to revisit the store.

He gave me a slip with no name only a tracking number 1ZR9Y317905668944.

This happened today 8/13/2022 around 5 PM. The delivery driver left a temperature sensitive package in the sun on the side of the road. I have attempted to contact customer support multiple times but they have either hung up on me, been incredibly rude, or simply said that they won't do anything about it as delivery location is not up to the driver. That it is up to me to set the location the package is to be delivered. I had the location set to my front door. This is not the first time this has happened. This happens with every single insulin package that is delivered to us. This is incredibly infuriating as one of the inhabitants of our home is insulin dependant. It has also happened with packages that are labeled fragile. The drivers won't even get off the truck or pull into our driveway. We have plenty of room for them to turn around so that is not an issue. I have caught them multiple times simply throwing the packages out of the door of the truck into the ditch or into our driveway.

Purchased a large patio set and it was delivered a day late, but that’s ok. I wanted to look at the merchandise before the driver left because on Wayfair website, it states that I am allowed an opportunity to inspect my purchase on arrival so that if there is a people it can be logged with the driver. The driver dropped everything off without even ringing my doorbell or knocking at my door.

Is this the new norm? This is how business is conducted today? As consumers, do we no longer have an opportunity to assure our packages arrive without damage? Why are we not allowed to hold the carrier accountable if the products arrive damaged?

Come on UPS, check up on your drivers, audit some of the deliveries to keep them honest. Do your damn job!

Hola:A quien pueda interesar, He recibido mi paquete por ups y estaba roto, llenos de parches con tape transparente. Le habían extraído varios artículos del interior.El paquete de pañales estaba roto como que trataron de ver lo que contenía.Faltaban dos paquetes de medias para diabéticos, un cepillo de dientes eléctrico, wipes de alcoholEn realidad no es ni muy valioso lo que falta pero el problema está en la forma tan ordinaria en que ocurrió el saqueo.Sin másMirlin Monzon

Hello, I am writing to give details of my dissatisfaction with ups Bogor Regis driver. My central complain is that the driver(UPS employee )is being very rude and unprofessional refusing to pick up parcels and complaining about every possible thing. Being rude to shop owners(ups access points) being rude with my wife etc. It's been months like this, due to his rudeness and complains the shops are not taking parcels, UPS should not be amazon partner. AMAZON needs a new partner.

I get notification that UPS will deliver between 12:00pm and 3:30pm then out of the blue they change it to 5:30p-8:00pm. That is horrible when someone has to be home because they cannot access my property and one has to not go to work thinking they said between these times they will deliver. They always change it. So what is the purpose of them even posting the times.

My city is lower and upper they choose to deiver upper after being close to my street and leave to go upper. I hate UPS with a passon. Mondays they are supposed to deliver early that is why I choose mondays. I won't be shopping on Amazon anymore.

UPS's HR department, in one word, SUCKS! First off, they outsourced their HR, can't even keep it where their world headquarters is. Cutting corners I see UPS. So, they call me for an interview. Well, the person who interviewed me obviously didn't look at my application, because they asked the exact same questions I had already answered on my application. Also, they put me on hold for several minutes at a time. Can you say grossly unprepared? And then, after the interview, they tell me that the position has been filled. Now, a week later, they call me again for an interview, FOR THE SAME POSITION. This time, I guess it's not "filled". When I complete the "interview" they want to set me up with an appointment for a road test at the nearest location to me. I am in Connecticut, they want me to go to Alabama. I ask the "interviewer" if UPS was going to pay for my time, my flight, my hotel, and my meals, they said no. No wonder why UPS is a sinking ship.

Ordered item to be shipped by UPS. UPS has changed drivers and there is now a new driver on this route.

Driver attempted delivery to an RV (TWICE), not the house we live in.

Called UPS and was PROMISED a Special Delivery the next day in the AM so since it has to be signed for I waited. Guess what, NO DELIVERY. Called UPS and they said the package is back with the inexperienced driver who doesn't know not to knock on an RV for delivery LATER today.

What happened to promised SPecial Delivery?

Why would you give it back to the same driver who obviously doesn't know where to go?

This is now the THIRD package in a month UPS has been responsible for shipping to me and I have not received ANY OF THEM.

What happened to your company ? It used to be the best, now I don't knwo anyone who would say that.

Our order was picked up on July 6, 2022, and should have been delivered in 3 to 5 business days, has still not been delivered to date, July 21, 2022. The domestic office indicated that they reached out to us for importer clearance information at 2:14PM, we responded with same, including online payment transfer confirmation at 2:48PM, and they acknowledged receipt of same at 2:52PM. Still our delivery has been updated to July 26, 2022, twenty days since it was picked up and originally scheduled to be delivered on July 11, 2022.

Since moving to Montana we've had extreme fraud and abuse from UPS drivers, the joke of customer service, supervisors up to management.

Packages arrive anywhere up to 2 weeks late, ALWAYS damaged, open with things missing and damaged, drivers speed past our private property and the roads are private that we own and maintain.

We have 2 years of video, it's not our word against theirs. One driver parked on our property and opened the door and urinated on our property while looking at the camera. Clearly zero fear of accountability. We've spoken to several supervisors only to be told it's all been addressed and NOTHING changes. One driver provided a hand expletive in the camera.

We've asked if the drivers have an issue with us but we're told no. Because we've done nothing wrong. They're friends with our neighbors, they spend much time there like more than an hour and make up to 6-7 trips per day to that same address. Yet like today the driver has driven past our home twice and NOT delivered our package that's on his truck.

Since UPS even through the BBB won't resolve the Complete disrespect to our private property including the roads we own, now they're blatantly NOT delivering our packages that are valued at 2500.00 I guess it's time to use the internet to show the country the kind of no class trash UPS hires.

I can't imagine using someone's property as a toilet and to look right at the camera while doing so, that's a clear F*** you try and do something about it and see where that goes. We have video and pictures to prove every word and more. This site boasts a whopping 1800 complaints against them with almost 1600 unresolved, the BBB national UPS rating is 1.09, you can't go lower than 1, so a 1 is basically a zero.

UPS management has actually said to us to take legal action! Have it in black and white.

What needs to be done is a National petition to put UPS out of business. They're more than out of control. I've read complaints where drivers have Actually threatened to kill customers for complaining and they are never fired for that. UPS states they care in their handbook, " honesty, Integrity, reputation, respect for their customers and their company, yet the complaints which are Always the same type are enough in number to give this over 100 year old company one of the lowest ratings possible.

I wouldn't recommend anyone ever use UPS for anything. I do recommend they be shut down.

I ordered a bench vise online from marketplace, I was sent confirmation of delivery from UPS. My wife and I are retired. We were home all day and the package Never was delivered. I contacted UPS and filed a claim with them with them after speaking with robots and getting passed through the call system. I called after 4 weeks and was told that it was being handled. I called after 2 months. and was told that I should contact the seller. I have a statement claiming that UPS delivered the package

February 5, 2021, I contracted UPS to ship a package with a declared value of $1400. I was given a UPS delivery confirmation that turned out to be patently false and this false confirmation led me to be unable to submit a timely missing package claim that UPS is using to justify not compensating me for my package that factually was not delivered nor returned. Because UPS refused to keep to their terms of agreement both UPS and I agreed to state arbitration. Upon conclusion of arbitration, with the findings being highly critical of UPS and determining UPS was indeed in breach of contract, UPS then federally preempted the case making it so the state arbiter could not rule on an award and to this day UPS is still refusing to fulfill their legal obligations by not compensating me for my package that mysteriously disappeared while it was in UPS' possession.

I bought a package off of eBay and I was supposed to receive it Friday July 15th. However it said it was delayed I called and asked what's the problem they said it was delayed she says it's in the air right now and you'll receive it Monday the next business day okay fine I said. Monday came it's still in transit Tuesday came it's supposed to be delivered I'm waiting here all day next to my front door and no package! I finally look up the tracking number again and it says it's being delivered to the access point the local CVS store. First off they never even bothered to deliver it to my door second I don't have a car and I have no way of getting it home from CVS. I told them to go out and get it and deliver it to me tonight!

I'm still waiting for a call back it's been over an hour, it is now almost 6:30!

UPS sucks I didn't think anybody could get worse than FedEx but you just topped the list

I had filed a claim on or about October 21 2021 and checked weekly for updates and finally called to find out what was taking so long and the service rep said I waited to long.At no time was I told to call to find out what the status was.The claims dashboard always showed the claim was in progress and I need do nothing as this.I believe UPS still owes me The $400 claim because I supplied all the correct information.Tracking no.1Z04599R0337609531 ship date 10/18/2021.