Unlimited Vacation Club

Recently visited the Dreams resort where we were invited to take part in an all day presentation. We stressed to the associate that we would only be interested in 5 star accommodations. They promised over and over that we would be able to stay at 5 star hotels internationally as well as in the states. This lead to a $6400 deposit and another promise that in 30 days we would be able to access the site where we could find 5 star accommodations to our liking. Well on the 30th day when receiving the member I.d. we logged on to find no such accommodations. Nothing even close. We immediately made the request to cancel and was told we would have to pay an additional $15k to cancel. They blatantly lied and told us whatever we wanted to hear. This should be against the law. How do they get away with this.

i am a member of unlimited vacations under extreme false pretences.

is there a class action against this company.

they make all these promises to get your money than when you go to book anything they tell you your premier nots are not eligable for this time. also the free cruise is a joke also, very unhappy and trying you get my money back any help will do.

I’m November 2022, we stayed at Breathless Cancun Soul. We had previously joined UVC about a year before. To this point, we had had no issues. HOWEVER, during our stay at Breathless, we were asked about meeting to discuss our membership. We agreed and met with a representative. After being asked to upgrade, we didn’t feel like that was something we wanted to do. We were then met by Luis. Luis promised us we could upgrade and get even better room prices than originally. He, also, told us that we could choose a 2 for 1 hotel and make it a 1 for 1 hotel (forever). And, receive air flights from Southwest for deeply discounted prices. NONE OF WHICH EVER HAPPENED AFTER UPGRADING. Then we had declined the FlyBack Program. Completely denied it! Several months later, I get a charge on my credit card for $4173! I reported a fraud to my card and had to cancel all my cards, auto pay accounts, etc.! A day later receive an email saying the fee for the FlyBack program had been charged and welcome?! What?! We totally denied that! I called and asked to see the Flyback certificates that my husband SUPPOSEDLY signed. Received those and they are not even close to his signature! Someone from Breathless Cancun Soul had FORGED HIS NAME! After hours on the phone, email after email…they said they would cancel. I contacted Quality Assurance regarding this and was told by Julien that the “Board” would give me one VIP week to compensate! So, I pay you $1700 for a weeks stay to compensate for your employee forging my husbands name, spending hours and hours to try and get this resolved?! Julien stated that if I don’t sign the form by Friday, I won’t even be able to get that! I had spoken to Julien with the original complaint about being lied to about better room prices, air discounts and the 2 for 1 resort issue. The best he could do is give me 2 VIP weeks! I took that, thinking it was better than nothing! But, now someone actually forged my husbands name and you say the “board” will only approve a VIP week! That is beyond appalling, disheartening and plain criminal. Luis at Breathless should be out a job and UVC should treat their members much better than that! Horrible! I wish I hadn’t even walked into that place.

Our 10th Anniversary was absolutely miserable. My husband and I love Zoetry and since we’ve stayed at the Jamaican resort twice, Dominican Republic once and the Mexico resort once, we assumed that the St Lucia Zoetry was in the same league. For me, it is necessary to have a level of comfort due to my physical limitations. Although successful in removing a tumor from the base stem of my brain, I battle with balance and autoimmune issues.

* Fact 1: Upon arrival, our room was a Motel 6 type room even though we asked for a suite. After discussing plans to leave with our UVC contact, Zoe, a suite was “found”. Images on the resort website use the same pictures for all regular rooms and “Image Coming Soon” for all suites.

* Fact 2: Before arrival, our UVC contact requested dietary restrictions from us. These restrictions are medical and not just desires. None of our requests were honored and I’m still dealing with the fallout from eating certain foods. Each restaurant had 3-4 choices of a category and each food item fell into the same category. Example: For Starters, the choices were Tuna Tartare, Steak Tartare, Octopus, or a Salad. To make matters worse, the menu never changed, the preparation wasn’t healthy, the staff wasn’t knowledgeable on ingredients and pushed back on any requested deviations. For example: it was requested to have a cheeseburger on lettuce instead of a gluten bun. The waitress didn’t want the change and stated she’d have to ask the chef it could be done.

* Fact 3: The hotel staff wasn’t knowledgeable on resort items and gave incorrect information. We are not a stickler with money on vacation but my husband was told that gratuity was included in our island tour by a resort staffer. The actual driver stated it was not included. This trend continued during the week on multiple subjects.

* Opinion: Some staff were nice. Others were not or it was forced. As a business owner with staff, I could tell the “nice” wasn’t genuine. If I treated our clients like the staff treated us, we would have a folded business.

* Fact 4: The now read reviews online are similar to ours. Because it was a Zoetry resort, we didn’t read them ahead of time.

* Opinion: The good reviews are either made up, very old, or the person did not stay a long period.

* Fact 5: I have stayed at “Wellness and Luxury” resorts before. This is neither. I do understand transition in business but what we experienced goes far beyond it.

* Fact 6: Restocking of our room was sporadic unless you requested it. You must ask multiple people, multiple times in order to get anything done or received. Our room was “cleaned” by making the bed only and not every day.

* Fact 7: 24 hour Room service normally takes about 30 minutes. If food was ordered via phone, you were told about 15-20 minutes but the wait time was more like 1 1/2 hours or more.

* Fact 8: The resort is old and not “New” as it’s described on the website. It may be “new” under Zoetry rebranding but it is not a new resort. (See pics attached).

* Fact 9: Ants and mosquitos were always in our room.

* Fact 10: For anyone with a disability, there is nothing in place to accommodate special needs or any type of statement on the website which would alert travelers. Besides a golf cart that may take you to your room upon request, this area is severely lacking. A more educationally informed staff would allow anyone with my type of disability to choose another resort. My husband was concerned about me being able to get around, and specifically called/emailed our UVC contact at least 3-4 times. Later, our UVC contact admitted that she didn’t really understand the limitations of a disabled person. I paid a hefty price for her lack of education. My flares caused by food/and or conditions, will last 2-4 weeks. As of this writing, I’m in week 2.

* Fact 11: There were no vendors, after dinner resort entertainment, or things to do as we found at other resorts.

* Fact 12: The ferry ride to the beach was barely stable. In reality, the ferry ride was a very old, dirty and near sunken fishing boat. The beach was a corner piece of land that was trash filled, and full of cigarettes.

* Fact 13: The resort pictures on the internet are photoshopped, altered, or airbrushed. What I saw in real life and what is pictured are vastly different.

* Fact 14: We cut our trip short and left early. We will never return and there is a bitter taste in my mouth when asked about my anniversary trip.

We purchased our UVC membership over a year ago. Since then, we have spent countless hours going back and forth with sales representatives, reservation specialists, supervisors, etc. as the sales pitch we were sold was inaccurate. We were misled during the presentation and are disappointed in the amount of money we have spent thus far, with little to no return and no access to the amazing bonuses we were "sold". We recently visited a Secrets resort to use a free week, and we will never return. The food was horrible, the resort was outdated and uncleanly, and we were told 4 different prices when trying to book hotel and airport transportation. We left incredibly disappointed, as did the four others traveling with us and have promised to never return to a UVC resort.

We request UVC works with us as customers, refunds us our money for false advertising and misrepresenting their services to sell us the membership, and cancels our membership without penalty.

Do not purchase this scam!
We bought a 10 Year Unlimited Vacation Club Membership on Feb. 12, 2023 at Secrets in Cozumel, Mexico.
Cost: $14, 500.00
They said we would get Three Free Weeks in the Unlimited Vacation Club and 4 Weeks at an All-Inclusive for $299.00 per week. All-Inclusive! All-Inclusive!
Turns out the $299.00 is for Lodging only. Doesn't cover Food, Drinks, Fees, Taxes, etc... One big Scam.
But what really Pisses me off is when we returned home, I began looking for a Resort to use in Late April for Two Weeks for our 40th Anniversary. We could not find anything. They kept referring us back to Cozumel. We wanted to go somewhere else. Everything was Booked they said.
They said can you go other dates, June, July, August, etc... What good is the Program if you can't use it for your dates or a Resort you want to visit.
THIS IS A SCAM!
SAVE YOUR MONEY!

We purchased our Silver Package in April of 2022 while vacationing at Secrets Royal, Punta Cana. We spent half of our day with the representatives of the club, only to find out that the contract that we signed was did not represent the verbal agreements that were made.

The sale of our contract was unethical and should be invalid on the basis of coercion. For 6 hours, we were served alcohol by the members of the Vacation Club, who then coerced us into purchasing a membership that did not reflect the verbal agreements that were made. The representative lied about several items to include:

1) We were promised no black out dates for our premier nights. This was a must for us given that traveling during April break is why we bought into the club.

2) RCI Interest Rates 0% for 18 months. We financed several thousands of dollars on RCI Credit Cards, which the sales representative promised 18 months of 0% interest rates. The paperwork for the credit cards indicated only 6 months of 0% interest, when I asked about this, the rep advised us that the balance would be transferred to a new card prior to the 6 months in order to continue the 0% (not uncommon). I confirmed that they would be the ones taking care of the transfers, 7 months later I have found that we are now being charged interest because they never fulfilled their promise.

3) Overall Savings. When describing the savings, the sales rep (Greg), pulled up a week and told us the cost for a week at Secrets would be $762, he described it as vacationing for an entire week for the price of one night. Before I let him finish I saw that he was using a week in October, not April, he was purposely misrepresenting the information to benefit his sale.

Ultimately the sales tactics utilized by the sales representatives was unethical and immoral. Unlimited Vacation Club served us alcohol for several hours before making verbal agreements that were not held true or found within the contract. The sales representatives, after serving us alcohol for several hours, could not with any level of certainty believe that we were able to make competent financial decisions. They purposefully created an environment and then took full advantage of our lack in judgement and inability to make sound decisions.

Desired outcome: We have not used our membership since we purchased, therefore, it is only fair that we are able to cancel our membership without penalty, and are refunded the money that has been paid towards our membership.

I bought a gold plus membership in April 2015 when we were at Secrets in a package bought via Cheap Caribbean. We paid around 36 Thousand dollars for the membership, using the assumption that we would get really good discounts. This is a complete scam! We were also offered the “free” membership of RCI and Lifestyle Collection. Little did we know about the annual membership cost and we ended up canceling after 2 years. During the 2 years, I reserved a hotel in New York and we had lots of issues. The prices for the unlimited nights are the same or more expensive than what you find in other sites, such as Booking, Cheap Caribbean. I’d like to sell my membership and get my money back.

I have a contract with Unlimited Vacation Club. My family had a reservation DB1 22435 for Dreams Palm Beach Punta Cana from: 11/8/2022 To: 11/13/2022 I had to cancel a reservation for one person in our party for more than 30 days. According to my contract I’m eligible for 100% refund if I cancel 30 days prior the trip. I called to UVC on Oct 6th, 2022, and asked to cancel a trip for one person. Because I contacted the UVC for 30 days prior the trip the UVC representative told me over the phone that they must communicate with the resort to calculate my refund. However, for last four months I never heard from UVC and didn't get my refund back.

During the whole presentation, I was told for 12K. I get all these FREE vacations for my family and me. Over and Over and Over Family!
Now that I am trying to use my 14 Premium Nights

1) For most of the Resorts, you have to use 2 for 1 Premium Nights
2) This one got me HOT for you and your family of 4. You must book two Rooms
- So if you want to stay for 5 days you can not, you have to pay WTF! Lies, Lies, This was not told to me at all because I would not have bought this Membership
3) Nowhere on the site under my profile showed all the promotions offered to me... FU

we got a membership with UVC on January 20, 2023, after we arrived from our vacation we sat down and look at our contract and started searching for hotels prices, resorts, etc thru different companies online. There is really no savings as they promised, and we decided to cancel and get a refund for the downpayment we made.

The sells manager gave us a call back to calm us down like we were making the right decision, but still, we don't feel safe and happy with the membership.

This was a scam. Your salespeople seem great. We purchased the silver plan, 3 free vacation and 1 family vacation. You will save 4-5000 dollars a year. You will save on airfare and everything was a lie. I sent a email to membership services.

We just came back from vacation and finally got a chance to read the contract.

What a scam. I asking for refund and cancel membership. I called American Express and the better business bureau. Sounded to good to be true and I fell for it

We went in a holiday in Mexico. Sunscape Akumal! The worst place we've ever been to. Pictures looked ok, but resort abysmal. Water ingress in rooms, absolutely crap. then we've been moved to another hotel, Dreams Natura, nice-ish room, although smelling, because e got onboard to this crap UVC program. We've been lied to, nothing they said ever came true. Next time we tried to go on holiday and called this place, it was even more expensive then we can find on booking or Expedia! crazy! TUI is cheaper! we went to this secrets place, managed to get preferred upgrade through tis UVC, wonder how, then they were trying to sell us another 20k worth of [censored]! unbelievable! Now trying to go on holiday, TUI Uk is cheaper then going through this F*****g UVC. It's a joke and a big scam! Luckily you'd be paying with your credit card and you could claim all your payments back! DO NOT GO FOR UVC! BIG SCAM!

My husband and I joined UVC on our trip in 2021 to Secrets Vallarta Bay. We have paid $13k of our $20k. We booked our first trip with UVC for Oct 2022. My childhood best friend has life ending brain cancer and she has never been on a vacation out of the country. Her dream has been to swim with fish. We used our free week for my husband and me. We paid half of a weeks stay for my friend and her partner and they paid the rest. Early September it sadly became a reality that she had become too sick to travel and also had lost her sight. I called UVC to cancel. We were not going to make the trip. We wanted our refund for the room we split for my friend asap as she had medical bills. I spent a great deal of time on the phone haggling to get our money and it took over a month. Between cancellation in early September and the former trip date my husband and I kept getting messages about “looking forward to your arrival at Secrets.” We were concerned and called UVC to check it out and they assured us it was not cancelled and the resort just didn’t have that information yet. I even got upset on numerous calls because canceling for this reason was very upsetting and getting calls about our arrival was sad as well as frustrating. I kept thinking the lack of communication between UVC and the resort was a concern. We finally got our money refunded for the room we split. I thought the whole ordeal was over. Fast forward to several weeks ago I started exploring the different resorts on the website to select a place to use our one premiere week for our anniversary fall if this year 2023. When I was unable to book it online o called customer service for assistance. I was informed I supposedly didn’t cancel our premiere week for October 2022 when I called to say we couldn’t come. It was only applied to my friends room! Now they took two full days from us for their error! I continue to call and have been treated poorly and argued with. As the customer paying 20k for this vacation club and not even getting to use it yet for circumstances far out of my control I am completely shocked and beyond disappointed. My husband and I are blue collar workers and this one “free” week was a perk we were anxious to use after signing on. I have had nothing but a very bad experience with UVC, feel disrespected and mistreated and definitely not part of a luxury vacation club. I would be happy to not have to call UVC over and over to be ignored, called a liar and disregarded as a valuable customer. Instead I wish I was treated fairly, given what I was promised and able to plan our first vacation as a member without a penalty we don’t deserve!

A year ago, I was in the Dominican Republican and dealing with upgrade pressure from this company. While I know they lie compulsively, I did not think it would go this far. I said I would not upgrade because my ex husband was on the contract and UVC lost the letter he sent while we were still marginally speaking to revoke his interests. I said since they'd lost it, I wouldn't upgrade.

Well, miracle of miracles, she said that with an upgrade, I could change the terms of the contract where he wasn't in it. Even SHOWED me the ownership where his name wasn't on it.

So instead of upgrading my contract and applying the old balance, a whole new contract was opened and I was double charged with the second contract at a higher total with no data from the old one. Foolish me, I didn't realize this for a while (my accounts autodeduct) until it showed I was still on a silver account. When I called then, surprise two accounts.

I called to try to resolve this in early November and was told it was escalated. I heard NOTHING until the last week of December, where I was given two short times in which they could call me. I was on call that week and didn't see the email, so I contacted them saying when I was available. After a week, I sent another email, and two more, over three weeks before I got a rude and dismissive response from a representative using the wrong name and title and dismissing me entirely.i

I called today to cancel, was escalated, and yet again, told to "wait for a phone call" after telling me all the great benefits I could get with my gold plus membership. I refused and said to transfer me to cancellations. I was also told they tried to contact me today, which is not true, based on my own phone records.

I've gotten disconnected twice from the operator with no end in sight. I'm trying every recourse I can to fully disentangle myself with this law breaking pack of liars.

Me and my boyfriend went to Cancun from November 25th-December 2nd. We stayed at the Haven Riviera Cancun. When we arrived at the airport, a lady by the name of Jessica (a rep from Secrets The Vine) approached us and talked us into buying an ATV/Zipline/Cenote excursion and a catamaran excursion (in the end we didn’t actually get the catamaran excursion it was just the ATV one; Secrets ended up giving us pesos for a ferry to Isla Mujeres and pesos for a golf cart instead of the catamaran that we thought we were doing). She also told us that she was inviting us to her hotel for a day.

On November 27th we went to Secrets The Vine and we were finally told that it was going to be a sales presentation. We were greeted by a man named Santiago, we had lunch at the seafood restaurant and he gave us a tour of one of their rooms. We were then brought to another restaurant to discuss more about this UVC membership. He brought over another salesmen I don’t remember his name, but he talked more about pricing. At one point, I looked around the room and noticed everyone in there was there for a sales presentation. Every 5-10 minutes you’d hear clapping and cheering to signify that a sale was made. They kept giving us mimosa after mimosa trying to accept their offer. We told them that everything sounded nice but it’s too much for us to handle/afford.

They thanked us and we were told that another person would take us to sign out. Come to find out this other person was another salesmen who sat us down at a table near the doors to give us another presentation for a membership of a lower offer. After saying all the “right” things he needed to, this time he managed to get us to accept the membership. Cue the claps and champagne! Bring out the contract, got our information, signed it, made the down payment and we were done. We’re feeling nervous but excited. We thought we were getting a good deal!

Fast forward to now. We’ve made the initial down payment + two monthly payments so far in December of $90.37 USD. Over the last couple of weeks I’ve been trying to understand how our benefits work. From the presentation, we were under the impression that we’d be getting some great savings with the benefits but I’ve come to the realization that’s not what we thought.

There was a flyer at the presentation one of the salesmen gave us that showed what our membership would include. Beside RCI, one of the things it says was “$509USD PRICE PER WEEK.” Now the salesmen made it seem like that would be the price we’d be paying for a one week vacation for any resort (only Junior suites or deluxe suites as we agreed to in the contract). So all this time we’ve been thinking wow we can book any resort for about $700CAD for one week, that’s awesome. I contacted UVC and RCI. I’ve sent a few emails to UVC and I’ve spoken with 4 different RCI agents. On the 9th, I had spoken to a couple of RCI agents about this $509 rate I was trying to understand. RCI tells me that it’s $420CAD per week to deposit your vacation weeks from UVC for reservations. Once again, I fall under the impression that the $420CAD would be how much we’d be paying for any resort for one week. I even asked them both twice to make sure/confirm that what I was thinking was correct.

Now we’re more excited, we even started to plan our anniversary vacation. Why not when you think it’s only going to cost you $420 for the resort right? Well on Thursday the 12th I spoke with 2 more RCI agents. They both tell me that the $420CAD is just a service fee to exchange your weeks and that you would still need to pay for the room. On top of that, I wasn’t aware that RCI doesn’t do all inclusive so we’d have to pay the all inclusive fees as well. I also tried to speak with someone from UVC over the phone but everything they were saying was just further confusing me. I then decided to look online to see if there was similar situations. I found this complaint board and read a bunch of reviews of people who had experienced the same thing we are now. The more I read the more disgusted I felt about falling for a stupid scam like this. $6000CAD for 5 years of 25% off resorts? And not even all inclusive? Doesn’t make any sense.

First off, room had no room number, dirty room, looks like poop smeared on mirror. Not enough lighting in rooms. Floors are sticky, night stands not wiped down. Looks like something sticky spilled. Compared to the other Unlimited resorts we’ve stayed at, this gets a solid -1. No hangers. Refrigerator is dirty and has 1 water and 3 beers stocked. No coffee additives sugar creamer, ect. Only 1 person for prime membership owners to check in. Complete let down. The only good thing I’d the view.

To Whom It May Concern:

We had a reservation to stay at the Westgate on 9/30/22. On 9/28/22, we had to cancel our trip because Orlando International Airport was closed at 10:30 AM. Governor DeSantis told tourists not to come to the state during Hurricane Ian. We followed the Governor’s advice because there was state of emergency. I have called Lifestyles on 9/28/22, 10/5/22, 10/17/22 and 11/23/22 asking for my $978 back and my 35,000 points. All the representatives I spoke to on a recorded line told me they would put in a request. No one got back to me. On 12/5/22, I disputed the charge with my credit card company. On 1/9/23, I received a letter from my credit card company indicating based on the terms of the agreement I am not entitled to my money back. The airline, the rental car and airport parking gave us credit because they could not provide the service. The Westgate did not provide a service. I should get my money back and my points. This is totally unacceptable. A similar issue occurred March 2020 to my husband and I and Unlimited Vacation Club gave us a refund on our trip. Both were natural disasters. We are members. I would think we would be treated better. To summarize, we want our $978 plus our 35,000 points back. Please reply as soon as possible.

Sincerely,

Barbara Gotsch

[protected]@yahoo.com

I cancelled the contract 2 days after signing. Representative at the resort would not sign cancellation. What I was told and what is actually in my contract was different. No contract to take with you at time of signing. Very high pressure sales. Company is requesting 50% of contract price to be paid to cancel this membership. I signed this contract on 12/06/2022 and cancelled it at the resort on 12/08/2022. Resort will not provide proof of cancellation. I immediately started calling on 12/14/2022 after returning home. I was told they couldn’t find the cancellation so I am obligated for 50% of contract amount. Every time I have spoken to 4 different representative they only try to sell or promise more weeks. They claim the weeks are free but they are not.

Travelled in Nov 2022, we cancelled, we received cancellation email, but when requesting for our refund, no response back. All my emails not responded to, when finally got a response, just to be told to call member services, called there numerous times, couldn't get through, as automation call kept asking to connect to press 1, but wouldn't transfer to anyone. Emailed member services again, when finally responded to tell me to call quality assurance, who then gave me a phone number to call- that was out of service, called quality again, cause they seemed to be the only one answer phone calls, just to be given a different number to call, all this to get our refund. We then received an email from their legal telling us that we are out of cancellation term and we wouldn't get our refund...all delay tactics, unanswered emails and phone calls, we were told that we would get discounts, we found out pretty quickly that we would be paying more with this membership than if we booked without membership and still had to pay for our flights so we cancelled. Just want our down payment refunded...