SUBMIT A COMPLAINT

Volaris Customer Care Service

0
Complaints42
Pending0
Resolved0

Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V. (“Volaris”)

Antonio Dovalí Jaime 70 Torre B Piso 13 Zedec Santa Fe DF
Mexico
Mexico - 01210

Customer Support Phone Numbers

+1 855 865 2747(USA) 3 2
+52 551 102 8000(Mexico) 2 1
+502 23 013 939(Guatemala) 1 0
+506 40 027 462(Costa Rica) 1 0
+503 25 045 540(El Salvador) 1 0
+505 22 512 198(Nicaragua) 1 0
Plus

Volaris Complaints & Reviews

Volaris / Flight delayed, missedd connection

Fr
Jul 21, 2019

Flew to Cancun from San Jose, CA; the flight had4 hours delay, we missed our connection from Guadalajara to Cancun. They told there was no more flight for the day, and next flight would the next day 12:30pm. At first they didn't want to pay for the hotel or anything else, in the end they...

Volaris / volaris poor customer service

Am
Jul 14, 2019

Today 7/14/2019 my mother traveled from Tijuana to Chihuahua, I requested wheelchair assistance as I usually do because she is 83 and has difficulty walking long distances. She arrived in Chihuahua and was told to wait for wheelchair assistance and they left her sitting in the wheelchair in...

Volaris Airlines Flight 268 and 269 / worst service ever!!!

Ma
Jun 03, 2019

On May 21, 2019- May 28, 2019 we plan to take my son on a trip to Loreto as he has just graduated with a degree in Electrical Engineering. We arrived two hours early on May 21, 2019 to CBX Volaris counter and were told my dog needed a certificate to board even though I had undated shots and...

Volaris / bad customer service

Jo
May 17, 2019

I had the worst experience at volaris there customer service is really bad they don't want to help .they didn't even want help me with my problem No solution Just bad customer service i Check in home hour before my flight and they didn't let me go since I was late I had travel with...

Volaris / customer service call center

Pa
May 01, 2019

Hi, Yesterday, April 30, 2019 I tried calling from 6:54PM to 8:00PM... Each time I called and was the next person in line, the line would randomly hang up on me. I was trying to cancel my flight as I purchased it on April 29, 2019 at 7:00PM. After I missed the 7PM time window I kept...

Volaris / airline booking

Je
Apr 16, 2019

I made a reservation on Volaris online. After paying, my Wednesday reservation was confirmed for Tuesday (the site does not provide a final check of order before paying). I immediately called Volaris -- within 10 minutes of the transaction. I was told that they are not responsible for any...

Volaris / items stolen from luggage

Ri
Jan 02, 2019

I flew Volaris for the first time on 12/26 from Chicago O'Hare to Mexico City. I specifically packed a carry on. I was with a friend who had to check large pieces of luggage and the "on training" man who was working the check in desk saw my 40L carryon and said there would probably not be...

Volaris / delayed flight keeping us hostage

Me
Dec 22, 2018

They delayed our flight because there was a mechanical problem, they didn't want to say what it was or they couldn't find out. Then it was delayed longer because who knows why... then we had to come to GDL (maybe they couldn't fix it) which they had transported us in busses that's a two...

Volaris / not able to board my fly,

Mi
Dec 20, 2018

this Miguel Jimenez I recently bought a round trip ticket to go to Michoacán Mexico from the company Volaris Airline. My departure date was December 19 2018 at 4:24 pm from Tijuana to Uruapan Mexico. I showed up about 10 minutes before 2pm because I wanted to make sure I got on the flight...

Volaris / not wanting to give back credit/refund

Gr
Oct 20, 2018

I booked a flight with volaris back in march for 6 people. We were suppose to departure Oct.25 but unfortunately due to a life or death situation we are unable to go. I have called on Oct. 8, Oct. 19, Oct. 20. I have talk to 3 different people to explain our situation and their still...

Volaris / customer service and terrible airline

Al
Jul 20, 2018

Every part of my journey with Volaris was met with problems. They tried to charge us money to check in at the counter even though we had to do so with luggage, so we stood in front of the desk and checked-in online. Then they denied that we had paid for checked luggage and tried to charge...

Volaris / airline tickets

Ma
Jul 02, 2018

Maria Hernandez, RN, MSN San Diego Customer 1159 Tenaya Lake Rd Chula Vista, Ca. 91913 Volaris Airline Administrators Mexico Volaris Airlines Customer Service, On March 13, 2018 we scheduled and purchased 6 flights Tijuana to Cancun. The booking confirmation was M9TU6T. This flight was schedule to...

Volaris / unauthorized charge

Ma
Jun 29, 2018

June 24 I put some tickets on hold for 72 hours with a charge of 4.00 they only didn't hold the reservation but I was charged an extra 6.92, the amount is not very significant, but when I called regarding this, customer service said that she didn't know what was the charge for, that she...

Volaris / volaris airline

Je
Jun 26, 2018

I had issues with Immigration for my flight back to San Francisco and after correcting it my family and was denied to board even though the plane's door was still open. My wife pleaded with The agent (Carlos Manuel) but he totally ignored her. We had a 3 yr old with us and was forced to...

Volaris / flight attendant

Ma
May 21, 2018

I flight back from Guadalajara to Los Angeles on Saturday May 19, 2018. When the flight attendants were selling snacks I got up from my seat to use the bathroom. The bathroom was occupied and there was a person in front of me. When it was my turn an elderly person got up and one of the...

Volaris / electronic credit voucher not paid

Sy
May 04, 2018

I have my $154 Electronic Credit Voucher from Volaris Air. (Which is suppose to be $158) I cancel my flight and volaris Air gave me $154 instead of $158 which was my original purchase . I started to make another booking online, and when I was at the payment section, volaris website gave me...

Volaris / FlightNerwork / flight booking / no ticket and no return money!!!

In
Mar 26, 2018

Hello! On 08 March I bought a ticket from Cancun to Tichuana and back and was charged 10955 MXN with my card VISA 9242. The reference number of flight booking was 6899198 on the name Inna Novoselova. After that I got e-mail from agency FlightNetwork that they were unable to proceed reservation a...

Volaris / denied to right to flight and denied a refund

Se
Mar 25, 2018

On 01/06/2018 I had reservations for 2 passengers (Seidy Viviana Monge and Mia McClean) from Tijuana Mexico to San Jose Costa Rica. Prior to my purchase I contacted your airline to verify if I could fly out with an expired Costa Rican Passport. I was advised that your airline would permit...

Volaris / bad customer service

Ra
Jan 29, 2018

I was told by customer service over the phone that I can check-in 45 minutes before my flight... And when my family and I got they to the airport in queretaro the [censor] ericka that was there told us that we couldn't check-in any more because it was too late... We told her why not...

Volaris / baggage fees

Gg
Nov 04, 2017

Volaris is still charging for the first checked bag. This is despite Mexico's regulations requiring airlines flying within Mexico to allow customers a first checked bag for free. They have been fined for it, but they continue to do it. They are fighting Mexico. Let's hope Mexico doesn't...

Volaris / volarís still got my money and did not let me fly to see my dying father for the last time on august 8, 2017

Ir
Oct 22, 2017

di not fly or. Ok with this company they did the most disrespectful thing to my mother who had bought a ticket and was at Ontario airport to take the flight to Mexico to see her dying father and couldn't lol due to there staff saying she couldn't board the plane she asked why and the...

Volaris Airlines / customer service

Ja
Oct 03, 2017

I booked a flight from Chicago to Mexico City. My husband and I are disabled and I requested wheelchairs and assistance boarding and deboarding the plane There was no attendant at the door and I fell getting off the plane in Mexico City. I fractured my kneecap wrenched my back and neck...

Volaris Airlines / unethical behaviour

El
Sep 28, 2017

9/27/17 from 7:50 PM PST to 10:00 PM PST there was an error on their website that didn't let me finalize my purchase, only gave me the option to "Hold My Fair" for a fee of $8.99. When selecting the only option, gave me an error. Called, spoke to 4 people to help, no one would honor the price due to a technical problem they wouldn't resolve either.

Volaris / changing passenger flights without authorization

Ju
Sep 26, 2017

I had a flight schedule for September 21 2017 flight# Y4-912 Guadalajara to los Ángeles California with not stops. When i arrive to the Guadalajara Airport and i was checking in inwas told several times that i didn't have a flight schedule even i was showing the lady my confirmation i was send...

Volaris / case # 2434. ib45ja

Ja
Sep 17, 2017

I got injured getting off your plane in Mexico City in May 2017. After waiting 3 months, your office agreed to pay for my medical bills on 7 Aug. 2017. But it has been 6 weeks and I have not received payment yet. I have called at least 10 times over this period an I keep getting told that...

Volaris / how they treat customers

Ge
Sep 17, 2017

In the resent tragedy in miami Florida with the destruction of hurricane Irma, I had requested a hanger of flight from Sunday to Wednesday. The customer service representative reply. ' I can not take the circumstances into consideration, the policy of Volaris you must pay for the change and...

Volaris / flight

Lu
Sep 06, 2017

Lets start with My mother was in a wheel chair and they failed to help her when it was time to board. I bought 3 tickets in the premium section and when it was time to board 2 people were sitting in my seats. They refused to move and they had to bring in customer service. Customer service...

Volaris / reservations

Wi
Jul 27, 2017

I had two flights booked from Cancun to Mexico City on July 8, 2017. Several days before we left on June 28th via another air line we called and paid to have one of those reservation changed to my wife - Rocio Coronado. We paid all the fees, which were just under the price of a new ticket...

Volaris / checked luggage, carry on luggage and handbags

Di
Jul 04, 2017

Flight info: 6/23/17 - Reservation #1026940 through Vacation Express, Cancun to Newark, Volaris flight #6600 @ 5:00 p.m. There was some type of issue with the cooling system of this flight which went into a heating pattern in the cabin and passengers were complaining to the flight attendants. Our...

Volaris / customer service

Je
Jun 23, 2017

On June 11, I received a call from a male representative from Volaris who said that our reservation needed to be changed and that volaris will issue $150 voucher for any inconvience. I told him I would call the next day as there are 5 in the itinerary and needed to confirm possible change...

Volaris / flight

St
Jun 20, 2017

When aboarding, hundreds of mosquitos were inside the plane which became a HUGE inconvenience for all the passageners. Many of us were unable to "enjoy" the ride trying to avoid getting bit by a mosquito which can be VERY dangerous especially with the type of viruses they can bring. I have...

Volaris Airlines / made me pay double for checking 2 small pieces of luggage

Ha
Jun 17, 2017

We flew from to and Guadalajara June 10 -16, 2017. On return flight, obtained boarding passes on line on flight Y4 977 and at the time paid for 2 small bags to be checked with a visa credit card, name on card: Charles Hall. upon arrival at the airport, not only the service was terrible...

Volaris / changed my flight dates to a year later

Kr
May 07, 2017

Peter, I believe his last name is Santos, messed up my flight dates. I called Customer Service wanting to change my flights to May 07, 2017 because of medical reasons and he changed my flight to May 08, 2018. Now because of his stupid mistake, i lost a lot of money, my plans got ruined all...

Volaris / unethical behavior

Si
Apr 18, 2017

What Happened. In April 6 at 4:30 pm I did a reservation in Volaris for a trip from Los Angeles to Mexico City (April 6 11.52 pm/05.58 am) and return from Mexico City to Los Angeles (April 09 08:04 pm/10:22 pm). At 5:40 pm I called Volaris for cancelation of the ticket. Costumer service of...

Volaris Mexico / Lost luggage, poor customer service.. Stay off this airline!! The worst!

Ed
Mar 20, 2017

Honestly, it has been a nightmare to have to deal with volaris about them losing my luggage, my passport, besides I had to purchase a new airplane ticket since I wasn't able to fly out with out my passport, then I had to purchase new clothing plus the necessary things to be able to...

Volaris / online booking

Pe
Dec 19, 2016

I had problems with the online booking system of Volaris that caused me a lot of stress and made me spend a lot of money. On November 29 2016, I booked via the website Volaris.com two seats for a flight from La Paz to Mexicali on December 13. I had to enter my payment details several time...

Volaris Airlines / small carry on size restriction is ridiculous!

Ji
Dec 11, 2016

Today (12-11-16) I flew for the first time on Volaris from San Jose Costa Rica to Guadalajara MX flight #Y4313. I will not fly your airline again because of your ridiculous restriction on carry on size. it is the smallest of any airline I've flown and so I had to sit on the floor in the...

Volaris / airplane

Es
Aug 16, 2016

Everything was fine until were I had to weight my luggage there was a rude lady it looked like she was in charge of the staff she looked old her name is Esperanza Cruz. The way she talked was impolite. My mother was extremely mad. I am a tourist trying to making everything easy going with...

Volaris / airline tickets

Li
Jul 14, 2016

Purchase 19 airline tickets for a Cancun vacation, Direct flight from Tijuana to Cancun and returning from Cancun to Tjuana with a scale in Mexico, City. I change one of the names of the tickets for my niece because one of our family member had to cancel. Called Volaris and they made the...

Volaris / airlines 7/1/16

Ad
Jul 02, 2016

Volaris is awful, the worst a total disaster, My grand mother passed away 9pm my time my mother called me with the sad news and that she wanted me there, i booked flight thru Volaris.com a 1:10am flight, packed my bag and raced like a madman to the SFO airport 2hrs away, i got there long...