Unlimited Vacation Club
reviews and complaints

I visited Huatulco last year and got invited to a UVC sales pitch, after a while i found out that all was lies because (as they promised) tried to get a plane ticket and hotel which they mentioned it will be cheaper thru them (or a third party) but it wasn't, I let it past because I was in a hurry (like everyone else is, we don't have time for this and we trust people) then I tried to make reservations (we as a family we are 27 people) and figure i will have better price as I was told in the sale pitch presentation, I received few emails with prices.

one of my family members did a quote as well and that's when I heard the price that they gave her I just lost it, ALL ITS A LIE AND I NEED MY MONEY BACK, THIS IS FRAUD AND I CAN NOT GO WITH THIS ANYMORE

PLEASE REFUN D ME MY MONEY OR I WILL TAKE LEGAL MATTERS AND ALSO GET A COMPENSATION FOR THIS IF YUOU DONT GIVE ME MY MONEY BACK

I have made numerous attempts to use this membership this year and keep running into obstacles. They told me I need to send a letter saying why from 2019 to date I was unable to use this service. The number one issue was health and heart issues. I will attach documentation showing information on medical conditions if requested. I also would like to take into effect Covid and after Covid and numerous airline issues and not being able to feel secure an unaffected area. numerous airline issues and not being able to secure an unaffected area. We are asking to use the membership Which we paid for and have never used because of the timing from 2019 to now due to medical issues and Covid. We also had issue with auto immune disorders. Namely diabetes, arthritis, and PMR which are auto immune

Conditions which have to be extremely careful with there was no comfort of infection.

Yo compre una membrecia estando de vacaciones en Mexico, ellos me prometieron que mi informacion seria privada, yo vivo el los estados unidos; eh tenido la mala decision de hacer esta compra porque casi todos los dias me llaman estafadores y tienen toda la informacion de mi membrecia y mi personal informacion. Lo reporte con ellos y no hacen nada? casi todos los dias recivo llamadas de scammers ofreciendome comprar mi membrecia y mi pregunta siempre es, como ellos conciguieron toda esta informacion? porfavor no compren membrecia con esta compania, luego se van a arrepentir

I filed a complaint here back at the beginning of March regarding UVC. They responded and asked me to email them my info and they would help me. I did so and, to date, a month later I have had no response from UVC. I've emailed them 3 other times in between and they stated that someone has called me and left a voicemail but I have not called them back. As normal, it seems, this is another lie as I've received ZERO voicemails from them. I would definitely answer or call back because I want some resolution from the FORGERY that their employee(s) did and the lies that were told to us. DO NOT PURCHASE any membership from UVC! Until, they can be honest with their customers/members, they do not deserve any money from anyone. I'm also disappointed in Hyatt brand! Why would a well known and respected brand like Hyatt want to ever be involved with UVC? I will copy my original complaint below so that everyone can see what UVC does...

R

Rachelle Sullivan of US

Mar 02, 2023

5:59 am EST

Review updated: Mar 05, 2023

Resolved

Replied

Featured review

I’m November 2022, we stayed at Breathless Cancun Soul. We had previously joined UVC about a year before. To this point, we had had no issues. HOWEVER, during our stay at Breathless, we were asked about meeting to discuss our membership. We agreed and met with a representative. After being asked to upgrade, we didn’t feel like that was something we wanted to do. We were then met by Luis. Luis promised us we could upgrade and get even better room prices than originally. He, also, told us that we could choose a 2 for 1 hotel and make it a 1 for 1 hotel (forever). And, receive air flights from Southwest for deeply discounted prices. NONE OF WHICH EVER HAPPENED AFTER UPGRADING. Then we had declined the FlyBack Program. Completely denied it! Several months later, I get a charge on my credit card for $4173! I reported a fraud to my card and had to cancel all my cards, auto pay accounts, etc.! A day later receive an email saying the fee for the FlyBack program had been charged and welcome?! What?! We totally denied that! I called and asked to see the Flyback certificates that my husband SUPPOSEDLY signed. Received those and they are not even close to his signature! Someone from Breathless Cancun Soul had FORGED HIS NAME! After hours on the phone, email after email…they said they would cancel. I contacted Quality Assurance regarding this and was told by Julien that the “Board” would give me one VIP week to compensate! So, I pay you $1700 for a weeks stay to compensate for your employee forging my husbands name, spending hours and hours to try and get this resolved?! Julien stated that if I don’t sign the form by Friday, I won’t even be able to get that! I had spoken to Julien with the original complaint about being lied to about better room prices, air discounts and the 2 for 1 resort issue. The best he could do is give me 2 VIP weeks! I took that, thinking it was better than nothing! But, now someone actually forged my husbands name and you say the “board” will only approve a VIP week! That is beyond appalling, disheartening and plain criminal. Luis at Breathless should be out a job and UVC should treat their members much better than that! Horrible! I wish I hadn’t even walked into that place.

We recently visited DR where we participated in a UVC sales pitch. Nothing that was presented in the meeting is true. Since I returned home on 3/21 and began researching the program. Its a discount program and by all accounts its cheaper to go through Expedia. This high pressure sales pitch tells you everything you want to hear, and yes it sounds to good to be true. RED FLAG but we fell for it. Im surprised Hyatt is allowing their good name and reputation to be brought down by this company that is full of liars and scammers. I'm requesting a refund in full. We paid 100% up front. I will continue to post and contact Hyatt until this issue is resolved. Lesson learned here. When you are pressured to make a decision right then and there, there is a reason for it. They don't want you to leave and do any research. I will make it my mission in life to post and spread the word about this deceitful company. In addition to UVC I will also include all of its affiliates.

The information that we were provided and led to believe during the presentation at Breathless Los Cabos was faulty and misleading. We were led to believe that through the Exchange Weeks we would have access to all Breathless, Secrets and Dreams resorts, as well as thousands more hotels through RCI, except during holidays.

Our membership began on January 1, 2023. We began to investigate options for future vacations in mid- January. We were surprised and dismayed by what we learned as it was contrary to our understanding during the presentation. In speaking to Melonie at UVC on Jan. 16th, we learned that UVC unlimited nights are only a 25% discount off advertised prices, and that the Exchange nights are only good through RCI.

Our understanding was the reverse. We found that RCI has very few options available for using our exchange weeks at Breathless, Secrets or Dreams properties. And to exchange a week at one of your properties though RCI is only for the room stay; it does not include the all-inclusive food and beverage. Thus, we would be paying over $2000 for a week stay through RCI at one of the few Breathless, Secrets or Dreams they have available. I then spoke with Nathan at RCI on the same day who confirmed that the main benefit of RCI exchange weeks is for local travel within the U.S.

Frankly, we were misled. We asked our Presenter Rick Carlson over and over again to clarify and he confirmed that we could use the exchange weeks and pay only the $542 fee that is the UVC and RCI combined cost including reservation fee for use at Breathless, Secrets or Dreams. Of course, this is not the case. I guess we are naïve and trusting souls… we trusted Rick and enjoyed his company but we feel betrayed. I emailed Rick on Jan. 18 and said the same along with the obfuscated details of UVC and asked him if he had anything to say? I told him I wished I had kept all the pages that he wrote on during the presentation to explain how UVC worked. I now see why they gather those pages up “to clear the table” so we could sign the contract. We never heard back from Rick.

We wanted to understand further about our 7 premier nights AI, to see if it would be worthwhile to continue our membership even though we would not be traveling much in the US to utilize all our exchange nights. In talking to Andrea at UVC on Feb. 4, we learned that the Secrets or Breathless properties in Mexico that we are interested in are considered “ultra-luxury” and therefore exchanged at a 2 for 1 or even 3 for 1 night. In other words, our 7 premier nights AI are only good for 2 premier nights at the Secrets Impressions in Isla Mujeres! Rick made it clear that once we paid off our membership, we were entitled to a free week at all-inclusive Breathless, Dreams or Secrets. “It’s a no-brainer!” he said. Again, a surprise and disappointment on our part and totally contrary to what Rick led us to believe.

After some research it appears that we are not the only people who believe that they have been misled. There are over 200 filings with the Better Business Bureau in Miami against UVC, all of them negative. Similarly, entering “Unlimited Vacation Club” on just one consumer protection website, TrustPilot (www.trustpilot.com), reveals 39 reviews of UVC with a rating of 1.5 “stars” out of a possible 5. Reading the reviews, it is clear we are not the only ones with almost identical experiences. If only we had read the reviews before signing the contract!

I wonder if your parent company Hyatt whom recently purchased UVC (according to Rick) is aware of the outright fraudulent behavior of UVC. I plan to make them aware of it as I can’t imagine Hyatt is willing to go on having their brand tarnished by UVC. Additionally, I plan to submit my review into every consumer website possible; It just might help another unsuspecting person avoid being ripped-off by UVC.

We are terminating our contract as UVC is in breach of providing full information regarding the terms of its provisions and services. What was told to us is not what is so. We did not read the lengthy contract we signed as we were given an abbreviated verbal summary along with the Membership Benefits Summary, both of which fail to elaborate on the true extent and limitations of our Choices membership. Additionally, if your company truly stood behind your product, you would have made us well aware of the 5-day period in which we had to cancel the contract. Of course, this was not mentioned.

We have not availed ourselves of any goods and services offered by UVC or RCI so we request a full refund of our down payment ($1,300) plus the closing cost ($330.00) and the first month that was financed ($173.50) for a total of $1,803.50.

When we realized we would never get any value out of this membership, we stopped paying the monthly fee and wrote to the location to cancel our contract. UVC kept calling and calling to remind me that my payment was late and I kept informing them that I had cancelled my contract. When I finally spoke to a supervisor, he said I could not cancel until I had paid 50% of the contract price! I said he would never get a penny more out of me and he said he would turn it over to the "Corporate Collections Department and they would come after me because it was a legally binding contract". I said he could do what he wants but a contract is not valid if it is fraudulent. He again threatened me and I hung up.

I sent a letter to Hyatt's president as Hyatt recently bought UVC. I can't imagine that Hyatt has any idea how many people are complaining about this fraudulent company.

I bought the Pearl gray level membership for $15100. I had no idea that it was the lowest tier of the memberships. I was never told that for many of the restaurants you had to be a PREFERRED member. That was never mentioned about anything. And, if you look at the website, nothing ever mentions that you have to be preferred to do almost anything. We are using the membership for the first time and taking advantage of the Premier nights. We got to Secrets and each time we went to a restaurant, we were told it was for Preferred members only. When asking where we could go eat, no one knew where it was. When we got to the restaurant, the food was very poor quality. The pool is very dirty. Lots of debris to go through to get to the main pool. Empty ketchup packets, leaves, insects. The staff have been unhelpful. Their attitudes imply that they could care less that we are here. So for $15100, you get two free weeks. I could have had a much better vacation if I had just saved that money. I know I can book future stays at a discounted rate. But why would I? Just to be told that everything is really for the preferred members. We are just stuck in a back room that is moldy. Thanks UVC!

Recently visited the Dreams resort where we were invited to take part in an all day presentation. We stressed to the associate that we would only be interested in 5 star accommodations. They promised over and over that we would be able to stay at 5 star hotels internationally as well as in the states. This lead to a $6400 deposit and another promise that in 30 days we would be able to access the site where we could find 5 star accommodations to our liking. Well on the 30th day when receiving the member I.d. we logged on to find no such accommodations. Nothing even close. We immediately made the request to cancel and was told we would have to pay an additional $15k to cancel. They blatantly lied and told us whatever we wanted to hear. This should be against the law. How do they get away with this.

i am a member of unlimited vacations under extreme false pretences.

is there a class action against this company.

they make all these promises to get your money than when you go to book anything they tell you your premier nots are not eligable for this time. also the free cruise is a joke also, very unhappy and trying you get my money back any help will do.

I’m November 2022, we stayed at Breathless Cancun Soul. We had previously joined UVC about a year before. To this point, we had had no issues. HOWEVER, during our stay at Breathless, we were asked about meeting to discuss our membership. We agreed and met with a representative. After being asked to upgrade, we didn’t feel like that was something we wanted to do. We were then met by Luis. Luis promised us we could upgrade and get even better room prices than originally. He, also, told us that we could choose a 2 for 1 hotel and make it a 1 for 1 hotel (forever). And, receive air flights from Southwest for deeply discounted prices. NONE OF WHICH EVER HAPPENED AFTER UPGRADING. Then we had declined the FlyBack Program. Completely denied it! Several months later, I get a charge on my credit card for $4173! I reported a fraud to my card and had to cancel all my cards, auto pay accounts, etc.! A day later receive an email saying the fee for the FlyBack program had been charged and welcome?! What?! We totally denied that! I called and asked to see the Flyback certificates that my husband SUPPOSEDLY signed. Received those and they are not even close to his signature! Someone from Breathless Cancun Soul had FORGED HIS NAME! After hours on the phone, email after email…they said they would cancel. I contacted Quality Assurance regarding this and was told by Julien that the “Board” would give me one VIP week to compensate! So, I pay you $1700 for a weeks stay to compensate for your employee forging my husbands name, spending hours and hours to try and get this resolved?! Julien stated that if I don’t sign the form by Friday, I won’t even be able to get that! I had spoken to Julien with the original complaint about being lied to about better room prices, air discounts and the 2 for 1 resort issue. The best he could do is give me 2 VIP weeks! I took that, thinking it was better than nothing! But, now someone actually forged my husbands name and you say the “board” will only approve a VIP week! That is beyond appalling, disheartening and plain criminal. Luis at Breathless should be out a job and UVC should treat their members much better than that! Horrible! I wish I hadn’t even walked into that place.

Our 10th Anniversary was absolutely miserable. My husband and I love Zoetry and since we’ve stayed at the Jamaican resort twice, Dominican Republic once and the Mexico resort once, we assumed that the St Lucia Zoetry was in the same league. For me, it is necessary to have a level of comfort due to my physical limitations. Although successful in removing a tumor from the base stem of my brain, I battle with balance and autoimmune issues.

* Fact 1: Upon arrival, our room was a Motel 6 type room even though we asked for a suite. After discussing plans to leave with our UVC contact, Zoe, a suite was “found”. Images on the resort website use the same pictures for all regular rooms and “Image Coming Soon” for all suites.

* Fact 2: Before arrival, our UVC contact requested dietary restrictions from us. These restrictions are medical and not just desires. None of our requests were honored and I’m still dealing with the fallout from eating certain foods. Each restaurant had 3-4 choices of a category and each food item fell into the same category. Example: For Starters, the choices were Tuna Tartare, Steak Tartare, Octopus, or a Salad. To make matters worse, the menu never changed, the preparation wasn’t healthy, the staff wasn’t knowledgeable on ingredients and pushed back on any requested deviations. For example: it was requested to have a cheeseburger on lettuce instead of a gluten bun. The waitress didn’t want the change and stated she’d have to ask the chef it could be done.

* Fact 3: The hotel staff wasn’t knowledgeable on resort items and gave incorrect information. We are not a stickler with money on vacation but my husband was told that gratuity was included in our island tour by a resort staffer. The actual driver stated it was not included. This trend continued during the week on multiple subjects.

* Opinion: Some staff were nice. Others were not or it was forced. As a business owner with staff, I could tell the “nice” wasn’t genuine. If I treated our clients like the staff treated us, we would have a folded business.

* Fact 4: The now read reviews online are similar to ours. Because it was a Zoetry resort, we didn’t read them ahead of time.

* Opinion: The good reviews are either made up, very old, or the person did not stay a long period.

* Fact 5: I have stayed at “Wellness and Luxury” resorts before. This is neither. I do understand transition in business but what we experienced goes far beyond it.

* Fact 6: Restocking of our room was sporadic unless you requested it. You must ask multiple people, multiple times in order to get anything done or received. Our room was “cleaned” by making the bed only and not every day.

* Fact 7: 24 hour Room service normally takes about 30 minutes. If food was ordered via phone, you were told about 15-20 minutes but the wait time was more like 1 1/2 hours or more.

* Fact 8: The resort is old and not “New” as it’s described on the website. It may be “new” under Zoetry rebranding but it is not a new resort. (See pics attached).

* Fact 9: Ants and mosquitos were always in our room.

* Fact 10: For anyone with a disability, there is nothing in place to accommodate special needs or any type of statement on the website which would alert travelers. Besides a golf cart that may take you to your room upon request, this area is severely lacking. A more educationally informed staff would allow anyone with my type of disability to choose another resort. My husband was concerned about me being able to get around, and specifically called/emailed our UVC contact at least 3-4 times. Later, our UVC contact admitted that she didn’t really understand the limitations of a disabled person. I paid a hefty price for her lack of education. My flares caused by food/and or conditions, will last 2-4 weeks. As of this writing, I’m in week 2.

* Fact 11: There were no vendors, after dinner resort entertainment, or things to do as we found at other resorts.

* Fact 12: The ferry ride to the beach was barely stable. In reality, the ferry ride was a very old, dirty and near sunken fishing boat. The beach was a corner piece of land that was trash filled, and full of cigarettes.

* Fact 13: The resort pictures on the internet are photoshopped, altered, or airbrushed. What I saw in real life and what is pictured are vastly different.

* Fact 14: We cut our trip short and left early. We will never return and there is a bitter taste in my mouth when asked about my anniversary trip.

We purchased our UVC membership over a year ago. Since then, we have spent countless hours going back and forth with sales representatives, reservation specialists, supervisors, etc. as the sales pitch we were sold was inaccurate. We were misled during the presentation and are disappointed in the amount of money we have spent thus far, with little to no return and no access to the amazing bonuses we were "sold". We recently visited a Secrets resort to use a free week, and we will never return. The food was horrible, the resort was outdated and uncleanly, and we were told 4 different prices when trying to book hotel and airport transportation. We left incredibly disappointed, as did the four others traveling with us and have promised to never return to a UVC resort.

We request UVC works with us as customers, refunds us our money for false advertising and misrepresenting their services to sell us the membership, and cancels our membership without penalty.

Do not purchase this scam!
We bought a 10 Year Unlimited Vacation Club Membership on Feb. 12, 2023 at Secrets in Cozumel, Mexico.
Cost: $14, 500.00
They said we would get Three Free Weeks in the Unlimited Vacation Club and 4 Weeks at an All-Inclusive for $299.00 per week. All-Inclusive! All-Inclusive!
Turns out the $299.00 is for Lodging only. Doesn't cover Food, Drinks, Fees, Taxes, etc... One big Scam.
But what really Pisses me off is when we returned home, I began looking for a Resort to use in Late April for Two Weeks for our 40th Anniversary. We could not find anything. They kept referring us back to Cozumel. We wanted to go somewhere else. Everything was Booked they said.
They said can you go other dates, June, July, August, etc... What good is the Program if you can't use it for your dates or a Resort you want to visit.
THIS IS A SCAM!
SAVE YOUR MONEY!

We purchased our Silver Package in April of 2022 while vacationing at Secrets Royal, Punta Cana. We spent half of our day with the representatives of the club, only to find out that the contract that we signed was did not represent the verbal agreements that were made.

The sale of our contract was unethical and should be invalid on the basis of coercion. For 6 hours, we were served alcohol by the members of the Vacation Club, who then coerced us into purchasing a membership that did not reflect the verbal agreements that were made. The representative lied about several items to include:

1) We were promised no black out dates for our premier nights. This was a must for us given that traveling during April break is why we bought into the club.

2) RCI Interest Rates 0% for 18 months. We financed several thousands of dollars on RCI Credit Cards, which the sales representative promised 18 months of 0% interest rates. The paperwork for the credit cards indicated only 6 months of 0% interest, when I asked about this, the rep advised us that the balance would be transferred to a new card prior to the 6 months in order to continue the 0% (not uncommon). I confirmed that they would be the ones taking care of the transfers, 7 months later I have found that we are now being charged interest because they never fulfilled their promise.

3) Overall Savings. When describing the savings, the sales rep (Greg), pulled up a week and told us the cost for a week at Secrets would be $762, he described it as vacationing for an entire week for the price of one night. Before I let him finish I saw that he was using a week in October, not April, he was purposely misrepresenting the information to benefit his sale.

Ultimately the sales tactics utilized by the sales representatives was unethical and immoral. Unlimited Vacation Club served us alcohol for several hours before making verbal agreements that were not held true or found within the contract. The sales representatives, after serving us alcohol for several hours, could not with any level of certainty believe that we were able to make competent financial decisions. They purposefully created an environment and then took full advantage of our lack in judgement and inability to make sound decisions.

Desired outcome: We have not used our membership since we purchased, therefore, it is only fair that we are able to cancel our membership without penalty, and are refunded the money that has been paid towards our membership.

I bought a gold plus membership in April 2015 when we were at Secrets in a package bought via Cheap Caribbean. We paid around 36 Thousand dollars for the membership, using the assumption that we would get really good discounts. This is a complete scam! We were also offered the “free” membership of RCI and Lifestyle Collection. Little did we know about the annual membership cost and we ended up canceling after 2 years. During the 2 years, I reserved a hotel in New York and we had lots of issues. The prices for the unlimited nights are the same or more expensive than what you find in other sites, such as Booking, Cheap Caribbean. I’d like to sell my membership and get my money back.

I have a contract with Unlimited Vacation Club. My family had a reservation DB1 22435 for Dreams Palm Beach Punta Cana from: 11/8/2022 To: 11/13/2022 I had to cancel a reservation for one person in our party for more than 30 days. According to my contract I’m eligible for 100% refund if I cancel 30 days prior the trip. I called to UVC on Oct 6th, 2022, and asked to cancel a trip for one person. Because I contacted the UVC for 30 days prior the trip the UVC representative told me over the phone that they must communicate with the resort to calculate my refund. However, for last four months I never heard from UVC and didn't get my refund back.

During the whole presentation, I was told for 12K. I get all these FREE vacations for my family and me. Over and Over and Over Family!
Now that I am trying to use my 14 Premium Nights

1) For most of the Resorts, you have to use 2 for 1 Premium Nights
2) This one got me HOT for you and your family of 4. You must book two Rooms
- So if you want to stay for 5 days you can not, you have to pay WTF! Lies, Lies, This was not told to me at all because I would not have bought this Membership
3) Nowhere on the site under my profile showed all the promotions offered to me... FU

we got a membership with UVC on January 20, 2023, after we arrived from our vacation we sat down and look at our contract and started searching for hotels prices, resorts, etc thru different companies online. There is really no savings as they promised, and we decided to cancel and get a refund for the downpayment we made.

The sells manager gave us a call back to calm us down like we were making the right decision, but still, we don't feel safe and happy with the membership.

This was a scam. Your salespeople seem great. We purchased the silver plan, 3 free vacation and 1 family vacation. You will save 4-5000 dollars a year. You will save on airfare and everything was a lie. I sent a email to membership services.

We just came back from vacation and finally got a chance to read the contract.

What a scam. I asking for refund and cancel membership. I called American Express and the better business bureau. Sounded to good to be true and I fell for it

We went in a holiday in Mexico. Sunscape Akumal! The worst place we've ever been to. Pictures looked ok, but resort abysmal. Water ingress in rooms, absolutely crap. then we've been moved to another hotel, Dreams Natura, nice-ish room, although smelling, because e got onboard to this crap UVC program. We've been lied to, nothing they said ever came true. Next time we tried to go on holiday and called this place, it was even more expensive then we can find on booking or Expedia! crazy! TUI is cheaper! we went to this secrets place, managed to get preferred upgrade through tis UVC, wonder how, then they were trying to sell us another 20k worth of [censored]! unbelievable! Now trying to go on holiday, TUI Uk is cheaper then going through this F*****g UVC. It's a joke and a big scam! Luckily you'd be paying with your credit card and you could claim all your payments back! DO NOT GO FOR UVC! BIG SCAM!