On Oct 27, 2019 I made a booking for a round trip, Manila to Singapore and vice versa.
Dates are from December 22, 2019 and return date is December 26, 2019.
Booking References are BCV9TP Cebu Pacific Airline, Mnl to Sin at 5:35am and TEV6JV Jetstar 6:15am, Sin to Mnl.
I was surprised when I received the confirmation email from Bravofly, because the return date is June 26, 2020, instead of December 26, 2019, since my family and I are going to a 4 day vacation only. How come the return date would be June 26, 2020??
I immediately tried to modify the return date on the "manage booking " field in the email, my email dated Oct 27, 2019 at 8:36 pm.
And you replied with a quotation for the change requested, modified date now is December 26, 2012!! Why is it 2012?? so I concluded there must be a system error on your part. Much more you are charging me of 1, 247.99 Euro. I did not confirm the quotation, instead I emailed Bravofly to make a complaint at 9:05pm same date Oct. 27, 2019.
I tried the second time, I modified the date again into the correct date of December 26, 2019, reply email dated Oct 29, 2019 at 11:37pm. Now the email quotation has the correct date, but sadly still charging me 939.34 euro.
I can forward all the exchanging of emails to support my claim, please send an email address to send to.
This is very disappointing and exhausting.
I cannot easily contact you because your number is an international number. I tried contacting Jetstar and they said I have to contact you since you were the one who booked my flights. They can change my return dates but with corresponding fees, which I already did to no avail.
I am now appealing to you, please refund my first payment to you for the return date because it is clearly not my fault why the dates were erroneous. The fees of changing the flight dates are big and we are only on a budget for this Singapore trip.
I am hoping for your very kind and immediate action on this matter.