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1.7 378 Reviews

Bravofly Complaints Summary

69 Resolved
299 Unresolved
Our verdict: With Bravofly's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bravofly reviews & complaints 378

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3:34 am EST
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Bravofly - Flight cancellation amount not refunded

We booked 2 flight tickets from Bali to Kochi dated 09/11/2023 on Malindo Airlines through Bravofly. When we reached the airport at Bali, We were only issued the boarding pass from Bali to Kuala Lumpur and was told that we will get the next boarding pass from Kuala Lumpur. Upon reaching Kuala Lumpur, we were told that our flight is delayed by 24 hrs (which...

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5:17 am EST
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Bravofly refund and evoucher not working

Booking ID: [protected]

Its total value is ₹46,976.96.

gift card redemption code:

[protected]

mail id: [protected]@gmail.com

gift card redemption option is not showing at the chekout page.

please send money directly to my account.

my account details are-

account no - [protected]

bank name- HDFC BANK LTD.

IFSC CODE- HDFC0007333

Claimed loss: ₹46,976.96

Desired outcome: ₹46,976.96

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1:04 pm EST
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Bravofly Bravofly/ Lastminute.com

We booked and paid for Business class tickets- as advertised on the site- received confirmation of our Business class flights. When we checked directly with the airline, we were booked under economy class.

We cannot reach any other person except the call center agents and we have no answers to any of our complaints. It's fraud to advertise one product- take the clients money and never deliver on what was received.

Claimed loss: $ 8170R 150 000.00

Desired outcome: I would like to get a full refund to book new tickets to visit my family

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5:48 am EDT
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Bravofly Been Over Charged

While i was looking for flights online i compared with few agencies on Cheap Flights.com. Bravofly had a good offer where i was given a Discount for using Mastercard. While confirming my booking the Total fares were SGD 1509.08 including agency fee and taxes etc. However when the transaction was complete the charged me a total of SGD 1581.98.

After Getting the Speak to customer care agent. He told be the was an additional charge of agency fee which was hidden and refuses to show me any proof of detail transaction.

Claimed loss: SGD- 72.90

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8:04 am EDT
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Bravofly Refund process issue

Dear Sir, I am canceling my return ticket and processed to refund but refund amount is very less.

I am very disappointing for this service & I am very hessite for the same.

please help me for this refund request otherwise I will go to the complaints agents Bravo fly.

Booking ID: [protected]

As per your request, we have cancelled the following services from your booking for all passengers

Vancouver - Mumbai flight, departing 03 October 2023

Still confirmed:

Mumbai - Vancouver flights, departing 12 September 2023 and returning 03 October 2023

Desired outcome: I am very disappointed for refund service.

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Update by Ansar Vhora
Oct 16, 2023 11:00 pm EDT

Hello No Response Team,

please closed this complain website I am personally not satisfied with your service so my request please closed this [censored]ing complain website.

Update by Ansar Vhora
Oct 10, 2023 11:28 pm EDT

Dear Sir,

Please update on below request.

I am expecting complain board resolve my issue but still no response from day 1.

sir I am already complain again bravo fly to Indian governments yesterday and they reply me to share all the details for case working.

Update by Ansar Vhora
Oct 10, 2023 6:13 am EDT

Dear Sir,

As you are saying that if the refund is given by the airlines, then why are the airlines responsible for your refund on the part of the partner.

So I have already complained to the airlines too, so I will give your reply to them now to see what they say about it.

When I booked the flight, there was no Air Lines selection option but a Partner selection option was available and I chose Bravo Fly.

So I feel that all the responsibility of my refund is with the partner

And the amount is more than bigger so if I don't let him go then I will take any step for my partner or Airlines.

Today I will also complain to the Indian Govt and say Partner and Air Lines are making a fool of a ticket refund.

I will also inform the airlines that the partner does not offer refunds.

Update by Ansar Vhora
Oct 10, 2023 12:14 am EDT

Dear Sir,

I am waiting for today to my refund issue than after i will raised complain to Indian government again Bravo fly.

I will try to talk Indian governments to block bravo fly website for any booking from INDIA.

Also I am post video again bravo fly.

Update by Ansar Vhora
Oct 10, 2023 12:01 am EDT

Dear Sir,

please update on this case & how to get back my refund.

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10:30 am EDT
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Bravofly Still waiting for my refund over 2 weeks now over a flight which was cancelled and not comfirmed by bravo after I paid

Hi Chuma, Booking ID: [protected]

We regret to inform you that we were unable to confirm your booking.

We have issued a refund for R13 293,21 to the payment method you used to place the booking.

Please note that it may take a few days for the amount to be available in your account. If you can't see it after this time, please contact your bank or credit card provider first.

In the meantime, you can check availability for your destination by starting a new search if you'd like to do so.

Desired outcome: please pay my refund ASAP otherwise i will get to social media the whole world will know of you terrible services

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4:32 am EDT
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Bravofly - Cancellation of flight booking

My name is Shubham, and i have booked return flight from auckland to mumbai for two persons on 7 june 2023 for 5284.16 NZ dollars, and the booking dates are 27 oct 2023. I have took there fullflex feature. But due to some medical emergencies i have to cancel my bookings which i did on 5 sep 2023. I have cancelled my tickets in advance but still haven’t got...

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2:21 am EDT
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Bravofly - Air ticket booking/cancellation and refund amount

Dear Sir/Madam, I am writing to express my dissatisfaction with the service provided by your company, Bravofly, in relation to the booking and subsequent cancellation of my flight tickets. On November 17, 2023, I booked four tickets for a flight from Abu Dhabi to Delhi on Etihad Airways Flight EY0224, and Booking ID [protected]. The total amount paid for...

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2:57 pm EDT

Bravofly Bravofly

booked flight, Spirit Airlines thru Bravofly-cheapest on google fm MCI to MCO 9/14/23-9/18/23 Booked on 8/31/23, paid $275.13 to Bravofly. email fm Bravofly with booking #, link to check in to flight led to Bravofly website>my account> “no trips planned yet”. No boarding pass. No customer service rep. Scam site. Had to buy $600 for tickets day of.

Desired outcome: I will be refunded by my bank but I want the site shut down so other people aren’t scammed out of money and missing trips because they didn’t actually buy a plane ticket.

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10:03 am EDT
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Bravofly - urgent customer complaint - booking id: [protected] covid-19 travel credit that was expired

Dear Bravofly Travel Agency, I hope this message finds you well. I am writing to express my deep dissatisfaction and disappointment with the way my recent experience with Bravofly has been handled, specifically regarding Booking ID: [protected], which has a total value of 612.81 EUR. I feel compelled to emphasize that the presentation of crucial...

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3:37 am EDT
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Bravofly Urgent complaint regarding unconfirmed flight booking - booking id [protected]

Dear Bravo Fly Customer Service,

I am writing to express my extreme dissatisfaction and frustration with the handling of my flight booking, ID [protected], scheduled for travel on August 14th at 3:00 am from Bangalore to Toronto. My experience with Bravo Fly has been nothing short of a nightmare, and I am compelled to bring this matter to your attention.

I initially booked my flight to Toronto back in April, and I received a confirmation from Bravo Fly assuring me of my reservation. However, as the departure date approaches, I have been subjected to an alarming series of issues that have severely disrupted my travel plans.

As a responsible traveler, I attempted to complete the check-in process 24 hours prior to my departure time, as advised by standard industry practices. To my utter dismay, I discovered that my flight details were nowhere to be found in the system. Despite my repeated attempts to resolve this matter through your chat support, I have been left in a state of distress and anxiety due to the lack of any meaningful response from your team.

What is even more distressing is the complete lack of clarity regarding the actual departure time of my flight. It is deeply concerning that your support team appears to be uninformed about the basic details of my booking, leaving me in the dark about when I am supposed to embark on my journey.

I am appalled by the lack of professionalism and accountability demonstrated by Bravo Fly in handling this situation. It is completely unacceptable that I have been left without any resolution or communication for the past 18 hours, especially given the imminent departure of my flight.

I am left with no choice but to demand an immediate and satisfactory resolution to this matter. I expect a prompt response from your customer service team with clear and accurate information about my flight status, along with an explanation for the inexplicable series of events that have transpired. Additionally, I require assurance that my booking will be reinstated without any further delays or complications.

My travel plans and peace of mind have been greatly compromised due to the gross mishandling of my booking by Bravo Fly. I trust that you will take swift and appropriate action to rectify this situation and restore my faith in your services.

Please provide me with a comprehensive update on the status of my booking at the earliest convenience. I can be reached at +[protected] or via email at [protected]@gmail.com.

I am eagerly awaiting your immediate attention to this matter and a prompt resolution to the issues outlined above.

Sincerely,

Vikas Dwivedi

Booking ID: [protected]

+[protected]

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11:36 am EDT
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Bravofly Refund for «failed payment»

I tried to order tickets for a trip to istanbul from bravofly website. During the payment process i was notified that the transaction failed. BUT looking at my bank account i noticed that i was withdrawn for 5493,50 Norwegian krone ($549). I never recieved a confirmation email with tickets or a notification about the failed transaction

I sent an email, they havent answered properly and done nothing to refund the money. The bank can confirm that the payment was made , but Bravofly are doing nothing .

The company has shown zero customer care and operates like a scam

Desired outcome: Refund of money . Reference9cf029b0-9cdc-4b1c-8880-779d909049e2640193632 Bravofly: Fly Oslo/Istan

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9:03 am EDT
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Bravofly Travel booking

BravoFly are Scammers!

I booked Hotel and Flights through them to Greece from Switzerland.

I confirmed with the airline and hotel directly (per email) that everything was in order. (over 1.5 months before departure)

The day before we (Family of 5(2 adults and 3 Kids))

were supposed to fly I get a notification that there was a technical problem with the hotel. I phone bravofly and they wanted to offer an alternative which turned out not be anywhere close to 4star. I also emailed the original 4star Hotel and they just confirmed that Bravofly had cancelled the booking.

Numerous calls and emails to Bravofly (don't get me started on the Support.) I said to them at the airport on Grece that I need a place for my family to stay. They then offered a really bad hotel (Run down, mouldy rooms, no sea view etc). I had to accept it as there was no other choice, I needed to get a place to stay for my family. This was my single biggest mistake other than booking on bravofly. After this the support didn't really care about us at all. I then booked another hotel directly at great extra expense.

Bravofly also didn't get the flights right as they forgot to add the check in baggage for the flight to Greece.

At the writing of this I am evaluating my legal options to recover the hotel costs and mental anguish they caused by the tactics to maximise their profits.

Desired outcome: Refund of the Hotel Costs (I even let the hotel know I will not be staying there)and Refund of the extra baggage costs that we had to pay because Bravofly didn't complete the booking properly.

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9:21 am EDT
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Bravofly Still waiting for a refund for a flight that was cancelled on April 2023

On April 30th, 2023, while in Paris and scheduled to depart for Florence the next day, my flight to Florence was unexpectedly cancelled due to the strike in PARIS. My friend, who was traveling with me, had the option to book an alternative flight on BravoFly, but unfortunately, I did not have that choice. As a result, I had no other option but to book a separate flight with Vuelvo Airline, which ended up costing me $400.Futhermore, I want to emphasize that I was unable to reach anyone for assistance while I was desperately trying to find a way to get on the same flight as my friend that day. It's been over two months since my flight to Florence was cancelled, and I am still awaiting a refund. Despite their assurances that their team is working on it, I have yet to receive any resolution. This level of delay is completely unacceptable.

Desired outcome: Get my refund.

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4:44 am EDT
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Bravofly Business class on ALL legs or full refund. Hoping for a reply which might restore my faith in a company I have discovered has an atrocious reputation.

Hello,

Searching through Cheapflights for trip to Dublin. Clicked link that provided business class return with Finnair (codeshare flights) - all legs Melb-Sing-Sing-Helsinki-Helsinki-Dublin and return (out link was to Bravofly). Paid in full. On viewing itinerary provided via Bravofly, we found that we were on Economy Jetstar Melb-Sing and Economy Qantas Sing-Melb on return. When we 'clicked', the option on the option which has us on Bus Class Code Share with Qantas on those legs.

We paid for Business Class al the way. Contacted the provider (22 July) and received 'you booked economy for those tw legs' WHICH WE DID NOT. The person was supposed to contact us re having Bus Class instated but has not done so (a week after the fact).

For the record, neither my wife nor I would ever fly JetStar economy ANYWHER outside Australia - and certainly not 8 hours!

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12:31 pm EDT
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Bravofly im trying to get my full (90%) flexeble vauchere

Dear Sir / Madam,

I bought 2 tickets from Tel Aviv to Milano for me and my daughter for a vacation..

my Booking ID is [protected].

both tickets cost 1,040.09 USD. (fully flexible tickets) find attached the invoice

Due to my daughter's joining Army Service 3 months earlier than planned, we are forced to cancel the tickets ...

I tried to cancel the tickets, and I understood that fully flexible can't get my money back, but only a 90% voucher ..

never the less, when I wanted to proceed , I noticed that the voucher offered the amount of 590 USD only. I didn't proceed.

1. I would like (if possible), getting back my money

2. if not, to get a voucher on 90% as promised

all the best,

Ehud Kowarski, ISRAEL

+[protected]

[protected]@gmail.com

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8:51 am EDT
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Bravofly Flight delay of 4 times (more than 30 hours) and missed days of hotel stay.

As communicated with Matias Ghiglia on the 13th of july (three times on the phone), we were advised to wait until the flight of 14th of july at 07:00 a.m and contact Matias or the callcenter if the flight got delayed by a minimum of half an hour. This was unfortunately the case as our flight got delayed for the third time from 07:00 a.m. to 07:30 a.m and for a fourth time from 07:30 to 10:30 a.m with no guarantee that this flight will depart on the time given.

Moreover, in my conversation with Matias we were discussing the option to get a full refund if the flight got delayed for the third time or even a fourth time. I want to therefore file an official claim with this e-mail to get a full refund meaning a full cancelation of the flights and hotel accommodation. This was also agreed upon with Matias. You will find all the necessary documents and proof of this situation. I find it very upsetting that I have to cancel this holiday, with not only the reason of the flight being delayed more than a couple of times due to technical difficulties but in addition not being able to enjoy our vacation from the very beginning. Due to the fact that this experience brought us a lot of unnecessary stress from not having any feedback from the airline company and staff in question (2:45 a.m. on the 13th of july till now and tomorrow), we had no time to enjoy what we have paid for.

I will attach images, documents and other proof under this e-mail in PDF-format to support my claim.

I would like to add a note that Matias told us we would get refunded €485,60 for the first night we missed and if the flight were to get delayed from 7:00 a.m onwards on the 14th of july, we would get refunded the remaining total amount (you can refer to PDF Invoice_Total_Costs_Hotel_Flights).

I hereby request a response as soon as possible.

Best regards,

Drs. Ilias El Mzouri

Desired outcome: Full refund of 4962 euro.

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11:14 pm EDT

Bravofly Flight

I booked a flight from Phuket to Bangkok 17july. On the 14 july I recieved an email from Bravofly that the company Okfly changed my flight until the 23 july. I trI only got emails that they will respond within 3 days. I tried to call, I sent emails and no solution. I want to report this company Bravofly for fraud.

My booking number is [protected]

Bravofly has made my holiday ruined, stressful and it is not possible for me to reach my connecting flight back to Norway. I have booked hotel according to my travel and a new journey back in Norway.

Desired outcome: Lawsuit and get them out of business

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6:42 am EDT
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Bravofly Wrong pnr for the flight

Hello,

I am writing to express my displeasure with the booking service provided by Bravo Fly. Recently, I booked a flight from Jaipur to Mumbai on the 20th of July for 3 passengers, but I have encountered a serious issue.

When I attempted to check my flight details on Air Asia India's website, I was unable to locate the flight using the provided PNR. After further investigation, I discovered that the PNR I was given belonged to another flight as air Asia India told me, which is clearly not the one I had booked!

This is an extremely concerning issue, as it means that my flight details are incorrect and I have no way of verifying my booking. I am very disappointed with the level of service provided, and I am requesting that you rectify this situation as soon as possible.

I demand that you provide me with the correct PNR and confirmation details for my flight, or I will be forced to consider legal action against your company. I expect a prompt response to this matter and a resolution to this issue within the next 24 hours.

My booking ID:

[protected]

My PNR: C1LFGP

Regards,

Hanaa Elsherbiny

Desired outcome: I want the correct PNR code and a flight confirmation or a complete refund for the scam

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1:44 pm EDT
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Bravofly Booking ID [protected] flight cancellation immediate request

Dear Manager,

I have sent off the below e mail at least 5 times to bravofly customer service, and no response. I was promised a cancellation and a refund for my flight departing Washington D. C this June. I have the records of the transcript in which the agent promises me to cancel my flight and give me a refund of 700 pounds. Following this promise, I was cheated out of my refund and cancellation. I was not responded to, I must have sent off this e mail at least four times. I have contacted my lawyer and we shall press charges, I thought I should like to write here as a last resort to settle this disagreement. I am looking forward to your kind collaboration.

Pls see screesshot of agent's pledge on refund.

Regards,

Dr. Zsuzsanna Lukacs

Dear Manager!

I should like an official letter from the manager in response to my claim below. I have cancelled my flight June 20th, verified in attachment, also see transcript. I have not received an e mail from you. I have just consulted with my lawyer, Lilla Kiss, in Arlington VA. We shall be taking further steps. I am attaching the transcript of the dialogue I had with customer service, I cancelled my flight officially during our chat and I was promised a refund. I do not care that this was a mishap on your part. It is misleading the costumer, as my lawyer said. Not to mention the damages that this has caused me. I have already made arrangements and booked an important appointment after my conversation with customer service following the claim I shall be getting a refund. You went back on your promise and this has incurred damages. Have my refund processed please!

My lawyer and I will initiate a procedure at your supervisory authority to evaluate the misleading conduct on the company’s behalf and then I shall seek for damages as well at court if needed (unless you offer settlement that is acceptable to me).

Thank you for your kind collaboration.

Susanna Lukacs

See attached the transcript.

A (z) Galaxy eszközömről küldve

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Bravofly Customer Reviews Overview

Bravofly is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of Bravofly is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website is also known for its competitive prices, with many customers reporting that they were able to find great deals on flights and hotels.

Another positive aspect of Bravofly is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for its quick response times and helpfulness.

Overall, Bravofly is a reliable and trustworthy travel agency that offers a wide range of services at competitive prices. With its user-friendly interface and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Bravofly In-depth Review

Website Design and User Experience: The website design of Bravofly is clean and modern, making it easy to navigate and find the necessary information. The user experience is smooth and intuitive, with clear menus and search options.

Booking Process and Ease of Use: The booking process on Bravofly is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to select their flights, choose seats, and complete the booking process in a few simple clicks.

Flight Options and Availability: Bravofly offers a wide range of flight options, including both domestic and international destinations. The website provides comprehensive search results, allowing users to compare different airlines, flight times, and prices to find the best option for their needs.

Pricing and Competitive Rates: Bravofly offers competitive rates for flights, often providing lower prices compared to other online travel agencies. The website also offers various deals and discounts, allowing users to save money on their bookings.

Customer Service and Support: Bravofly provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have during the booking process or after their flight.

Loyalty Program and Benefits: Bravofly offers a loyalty program that rewards frequent users with exclusive benefits, such as discounted flights, priority boarding, and access to airport lounges. The program encourages customer loyalty and provides added value to regular users.

Additional Services and Features: In addition to flight bookings, Bravofly offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers, providing users with a one-stop solution for all their travel needs.

Trustworthiness and Security: Bravofly is a trusted and secure website for booking flights. They use industry-standard security measures to protect users' personal and payment information, ensuring a safe and secure booking experience.

Mobile App Functionality: Bravofly's mobile app is well-designed and offers a seamless booking experience on the go. The app allows users to search and book flights, manage their bookings, and receive real-time flight updates, providing convenience and flexibility for travelers.

Overall User Satisfaction and Recommendations: Overall, Bravofly provides a highly satisfactory user experience. The website's design and ease of use, combined with competitive pricing, excellent customer service, and a range of additional services, make it a recommended choice for booking flights and other travel needs.

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Bravofly contacts

Phone numbers

+41 225 019 958 +44 871 277 1070 More phone numbers

Website

www.bravofly.com

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