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Sunwing Travel Group Customer Service Phone, Email, Contacts

Sunwing Travel Group
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Sunwing Travel Group reviews 473

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12:03 pm EDT
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Sunwing Travel Group Extremely poor service.

Booked an all-inclusive with Sunwing to Puerto Vallarta. Arrived at the airport to be informed that the flight uses Westjet airplanes and they do not have a free checked baggage allowance. Charged us $160 return for the baggages. Got to the resort and they informed us that we were not registered as all-inclusive but econo and would have to pay for all the food and drinks. Bad customer service to get our booking changed and a refund for baggage charges. Have been trying for 5 weeks to talk to someone in customer service. Will never fly Sunwing again!

Recommendation: Do not book with Sunwing Vacations!

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11:57 am EST
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Sunwing Travel Group Worst vacation in cuba

Please you should be close this hotel (memories flamenco cayo coco).. We are a group for 5 persons we still there 1 week from 6 till 13 of december 2023. No food no water to drink no shapoo no towel... And the importance was no water to take our shower so we still 1 week changing our room and all the rooms was the same no water... We took our shower at the pool and we are sick now. Please I need an agent to call me to explain our situation. My phone number : [protected]. Thank you

Recommendation: zero

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Update by Farida Feghaly

Please you should be close this hotel. My reservation number : [protected] my name : farida feghaly. We are a group for 5 persons we still there 1 week from 6 till 13 of december 2023. No food no water to drink no shapoo no towel... And the importance was no water to take our shower so we still 1 week changing our room and all the rooms was the same no water... We took our shower at the pool and we are sick now. Please I need an agent to call me to explain our situation. My phone number : [protected]. Thank you

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Sunwing Travel Group complaints 471

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12:53 am EDT
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Hello, I am writing to bring to your immediate attention a deeply concerning incident that occurred on May 2, 2024, at the Royalton Punta Cana Resort. My experience has left me gravely alarmed about the safety protocols in place at your establishment. Following a period of heavy rain and subsequent flooding at the resort, my child, along with his friend...

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8:07 am EDT
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We are studying from April 10-17/2024 at the Royoltan Chic Punta Cana. We were approached by the concierge ending offered a free 25-min massage in return for listening to an offer to book directly with Royoltan. We were shown pictures of his small children and if we were willing to listen for a few minutes it would help this concierge with his manager...

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9:03 pm EDT
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This is what we sent over to Sunwing... We were supposed to be traveling on December 1st to the 8th from Toronto to Costa Rica on a family trip which included 22 of us including my brother that passed away recently. Unfortunately, my brother was admitted to ICU last week and he passed way unexpectedly. We had emailed Christina Hajja our agent if last week...

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Is Sunwing Travel Group legit?

Sunwing Travel Group earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sunwing Travel Group to be a trustworthy company. Although there's a 7% resolution rate for customer complaints, which deserves attention, Sunwing Travel Group is known for their high standards and safety. If you're thinking about dealing with Sunwing Travel Group, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sunwing Travel Group. The company provides a physical address, 8 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sunwingtravelgroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sunwingtravelgroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sunwingtravelgroup.com you are considering visiting, which is associated with Sunwing Travel Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Sunwing Travel Group website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Sunwing Travel Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 471 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sunwing Travel Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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12:49 pm EST
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We visited Grand Sirenis last week. - Feb 10-17, 2024 They had no running water in the resort for the first 2 days. We talked to our Sunwing rep and Public relations. They ran out of toilet paper in many places. We brought spare Kleenex thank goodness. Getting bottles of water was very difficult - no water was left in my ocean front room 0454 despite...

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4:05 pm EST
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Sunwing Travel Group Flight delays

On a recent vacation package to Jamaica leaving on a Friday evening (Jan 26 2024), there was a two hour delay in departure, no reasons provided. This resulted in arrival at vacation resort at midnight, with nothing open but the bar. A week later on the return flight on Friday night (February 2 2024), the flight departure was delayed 5 hours, with a departure time at Jamaica airport of 3 am. On check in at airport, SUNWING provided a voucher of $15 towards food. A hopeless certificate as everything in airport was closed except a kiosk selling expensive potato chips, chocolate bars, pop and water type items.

On filing a complaint with SUNWING, there response is it was a safety issue with the aircraft, that no one can confirm. Case closed from their perspective

Claimed loss: Per Air Passenger Protection under CTA, $400 compensation to passenger

Desired outcome: I would like the compensation under the act, rather than a controlled automated response saying it was a safety issue, case closed.

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3:11 pm EST
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Sunwing Travel Group Flight delayed 15 hours

My Husband and I were booked on WG6276leaving for Vardera Jan23/2024 at 9.00am but our flight did not leave until 15hours later, because of this delay we lost 1 day of our vacation. We are regular customers on Sunwing and have not had anything like this before. I was wondering if we could get some compensation for the 1 day we lost in The Royalton Varadera.

Sincerely,

Ann & Eric Bowman

Desired outcome: some kind of compensation

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1:21 pm EST
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Flight was scheduled to leave Montreal February 8, 2024, at 4:00 p.m. We boarded the plane and approximately 30 mns later we were still in the air, the seat belt sign was still on. The pilot informed us that there was a problem with the auto pilot and said we had to return back to Montreal. We land in Montreal, the pilot comes back on the intercom and ask...

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11:22 am EST
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Sunwing Travel Group Plane left 15.Hours late

My Husband and I were booked on WG6276 from Vancouver to Varadera.Our Flight was to leave at 9.00am. We were delayed 15hrs before leaving Vancouver for Veradera. We lost 1 day of our 7 day trip is there any compensation for leaving 15hours late and losing a day of our trip. We have been travelling with Sunwing for many years and this incident never happened before,

Sincerely

Ann Bowman

Claimed loss: 1 day lost on our 7 day trip to Varadera

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12:35 pm EST
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Sunwing Travel Group Sunwing flight G425 January 14 2024 from Punta Cana to Ottawa

Travelling with my daughter and two grandchildren aged 3 and 5 on January 14 from Punta Cana to Ottawa. The flight was delayed 3 hours due to weather conditions in Ottawa... for this I completely understand. However. as the three year old was vomiting and diarrhea.. we were completely absorbed with his care and did not realize there was a gate change. Luckily realized at last minute and made it to the plane. The steward was not overly helpful as we asked for water which he never brought. Everyone on the plane was talking about how they received $20 US per person for their lunch to compensate for the delay of flight times. We received no voucher for meals. All I received was the boarding passes.. no extra vouchers for food. I would like to be compensated for this. I have another destination booking in February... which I could use the money towards the meals then. Pls advise

Lori Rothwell cinanni... [protected]@gmail.com [protected]

Claimed loss: 80 $ US

Desired outcome: pls refund

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12:22 am EST
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Sunwing Travel Group Was to leave at 15:40 (3:40 pm) but did not leave till (9:10) causing us an arrival delay in Saskatoon Dec 10 3:30 am instead of evening Dec 9th

Will Sunwing do anything , to make us feel we appreciated and would like use Sunwing in the Future. My name is Jerry Bartzen. My group of five included wife Bonnie, son Lowell, grand daugter Mackenzie and her husband Darian. We purchased our tickets from Direct travel Saskatoon from our agent Manya. This mainly covers the problem and I do hope Sunwing or Westjet will be able to do better. Flight WG2692 was sceduled to leave Dec. 15:40 but did not leave until after 9 pm due to missing pilot. I hope someone will e-mail me at [protected]@shaw.ca or call or text me at [protected]. Thanks Jerry Bartzen

Claimed loss: Meals for five totaling $150 us

Desired outcome: 5 Vouchers for future Travel

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8:22 pm EST
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Sunwing Travel Group Flight Delay

I had a flight with Sunwing Airlines (WG3424) scheduled to departure at 5 pm on Thursday, December 28th, 2023 from Windsor International Airport and was supposed to arrive at Juan Gualberto Gomez Airport in Varadero, Cuba at 8:10 pm on the same day. This flight's departure was changed multiple times and I received a final departure time which was at 10:15 pm the same day. This is over 5 hours of delay and I arrived at my hotel on the morning of Friday, December 29th because of it. We arrived at Juan Gualberto Gomez Airport at 1:30 am on December 29th.

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8:32 pm EST
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We have a huge issue at arrival (Cuba), Our Booking#[protected] Flight WG6176 Vancouver to Varadero, Monday Nov 13th. Service aboard excellent, aircraft great and overall a good experience until we got into Varadero, the entire flight had to wait 3 hours in custom, no access to food or water, kids around. The issue, No "Visa cards", airport employee...

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12:54 pm EST
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In October 2023 I made the reservation on flight elite plus exit row seat I paid for me and my Granddaughter for each way And when we received our documents we realized that the seating arrangement has changed to not acceptable seat arrangement. After our agent dealt with your representative they give us for me elite and row5 for my Granddaughter without...

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3:33 pm EDT
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Sunwing Travel Group booked for " Hotel room all inclusive" booking no [protected] is rejected to stay in the hotel in Cuba Holguin

I Pius Boniface Kalatharan from Canada booked (BOOKING NO [protected]) a hotel in Cuba for my friend to stay one week and enjoy, that "Hotel Room All inclusive" hotel Name is "Aston Costa Verde Beach Resort" HOLQUIN from 20 OCT. TO 27 oct ,2023. On 20 Oct my friend went to the above Hotei but the Hotel management not allowed stay in the hotel. they sent out. so is un acceptable. what ever now i request the money back to my credit card account which i paid.

this mail send through my friend because some lanquage problem

more conduct

my own email..

[protected]@gmail.com

My T.P . [protected]

thanks

P.B.Kalatharan

please take action and send the reply as soon as possible

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1:23 pm EDT
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Sunwing Travel Group False advertisement, Flight delay going and Flight cancellation returning

4 hr delay going. No rep. ever, at hotel. Rep did not show up to scheduled orientation via email.

On return flight 7 hrs waited in limbo to be finally told flight was cancelled and were transported to another hotel. Total waste of daylight hours sitting in lobby.

8 am flight no breakfast or, even a cup of coffee at overnight hotel. No meal offered on flight despite aircraft and Crew staying over night. Advertised free shuttle between Sister hotels; not available.

No compensation offered at all.

Sunwing does not give a crap. The cream of the crop have been laid off and what is left are more concerned about getting the ax and believe me the lazy cabin crew on the return flight spent more time behind the curtains.

Desired outcome: Compensation for a total of 15 wasted hours in delays

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11:26 pm EDT
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Sunwing Travel Group No response to Rat in our hotel room…

We travelled in late July for 2 weeks this summer. We had a rat in our room which caused significant anxiety and stress (and eventually had to change resorts which we had to pay extra..) I’ve emailed several times including the president and CEO of Sunwing to no avail.. will keep trying to get this resolved. Not holding our breath and are spreading the word…

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11:29 am EDT
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To whom it may concern: Last year, my partner and i took a flight out of Toronto to Cuba ( Varadero ) on the 25th of December 2022. Our flight was delayed for almost 16 hours, our bags ( 3 ) never made it to our final destination. So, for 10 days we had no bags. That morning on departure, they charged me $70.00 CAD for an extra bag, even knowing that none...

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2:26 pm EDT
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Sunwing Travel Group Delay, I am looking for compensation of out of pocket expenses.

Hello,

My flight was delayed July 25 2023 with a flight from Santa Clara, Cuba to Toronto, Canada for over 3 hours. My plane was scheduled to leave at 10:35 pm, but instead left at 1 am.

This delay we received was due to an unknown reason.

I originally had a trained book from Toronto to Ottawa at approx. 5 am, but had to cancel and rebook a train, which incurred extra costs. The cost of the new train tickets were 284$

I would like to be reimbursed for these out of pocket expenses.

Thank you.

Desired outcome: Receive compensation

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10:31 pm EDT

Sunwing Travel Group Royalton Blue Waters Montego Bay, Jamaica

My name is Tamara Campbell, My daughter checked into this Resort on September 5th, and it was the worst experience she has ever had, she had to check out a day early. She was sexually harassed from the moment she went to this resort. While relaxing in a cabana, the cabana guy pulled his pants down and asked her to perform oral sex to him. It was the most degrading experience she has ever has and obviously women are not safe at this resort. She reported the incident to guest services and not once did the manager come out to speak with her or apologize. My family, my friends or anyone I know will never go to any Royalton Resort. For further information I can be reached at [protected]@gourmetadvisory.com or [protected]. Thank You

Desired outcome: a full refund of the 2 nights she spend there.

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3:51 pm EDT
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Sunwing Travel Group Failure to Release COVID19 Travel Credit Funds

We were issued a COVID19 Travel Credit in the amount of $6825 in 2020 by Sunwing Travel Group. When we called Sunwing to use our credit in 2022, we were told that our credit card had been refunded in the full amount. No such credit has ever been issued.

Each time we call Sunwing, we are told the same thing. When we ask for a reference number for the transaction, agents refuse to give us a reference number and will not release a screenshot of where they are getting their information.

We have tried several times to connect with Sunwing personnel above and beyond call centre agents, and each time we are disconnected.

We would like to escalate our claim with Sunwing, as we have evidence that proves a credit has never been issued.

Desired outcome: Full refund of COVID19 Travel Credit from Sunwing Travel Group.

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Overview of Sunwing Travel Group complaint handling

Sunwing Travel Group reviews first appeared on Complaints Board on Oct 1, 2009. The latest review Royalton Splash Punta Cana was posted on May 3, 2024. The latest complaint Flight wg6488 from montreal to varadero was resolved on Feb 13, 2024. Sunwing Travel Group has an average consumer rating of 1 stars from 473 reviews. Sunwing Travel Group has resolved 35 complaints.
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Sunwing Travel Group is ranked 125 among 517 companies in the Travel and Vacations category

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