Unlimited Vacation Club review: Misrepresentation and lies 1

My family and I vacationed at Secrets in Puerto Vallarta this past June (2023) and attended the sales meeting. Carla and Rodrigo were very charming and did their jobs well. That being said, the product that is being offered is not worth the money.

We were sold on lies. We were told we could use RCI weeks at Disney Property which is simply not true. This was also pretty much the only reason we booked with UVC. We were told we could cancel at any time and we would get our money back, also apparently not true. We have been trying to cancel our member ship for over a month now and get our 50% deposit back. We sent a hand-written letter ( via e-mail) requesting cancellation and a refund on 8/3. Almost immediately after we sent the e-mail we got a direct e-mail from a UVC representative wanting us to pay off our contract early!

We finally heard back from UVC last week and they were anything but helpful. They keep trying to give us the run-around and keep referring to all the "benefits" we are getting. We have been dealing with Mauricio Emmanuel Gomez Flores who has claimed to be the mediator but is definitely not the name listed on our contract.

You only have 5 days to cancel the contract after that your are out of luck. This is unfair because it takes weeks to get your membership e-mails/data from UVC and up to 90 days to get your RCI login and account information. There is not enough time to learn all the information about UVC/RCI and all the hidden pitfalls they have built in.

I never want to have anything to do with a UVC property again.