Caesars Entertainment
reviews and complaints

The Caesars Air flight took 12 hours from Louisville Ky. we had one stop in Nebraska. Had a pascket of snacks and 2 drinks on flight. Was booked at Silver Lagacy In NV. First we had no spa, swimming pool, or hottub as per what their websight says. The first day the room was good after that no room service or towels. We called at 8am one morning and returned tothe room at 9pm NO TOWELS. Called housekeeping was told be right up 45 min. later finally came. Very few gaming tables were open in all 3 casinos you call the row.

Totally disappointed with the whole trip...I recommend Tahoe if you have a choice...Never again. I want my money back.

Nattra Threet

Dickson Tennessee

I talked to a casino host on the phone at the casino because a real in person was not available. This complaint is too complicated to describe here so can someone call or email me. She wouldnt even give me her name and she ended our conversation by hanging up on me ,How Professional was that?.I can get more into detail about this incident when someone contacts me.and if that wasnt a disgusting ,disappointing,unacceptible ending then i encountered a a live COCKROACH yes a cockroach not a bedbug. Im not one to post to share to the public or to get attention but i did get some pictures not to share with the public either but to prove Im not making this up because I knew when I returned home I planned to submit the Casino host complaint and then along came this roach. Yes ill be waiting to hear from someone so I can complete my compliant. Here is my cell [protected]

We stayed at Harrah's Laughlin Oct. 15-19, 2023. We found that the food was extremely expensive, We checked out through the tv. I notice that it had charges for a total pf $63.15 for long distance calls that we didn't make. We never used the phone in the room at all. I used my cell phone. I tried to explain this to the desk clerk. She informed me that I had made the calls. I even showed her where I had made calls from my phone. They were to a car rental place. I told her that i still didn't use the room phone and she proceeded to tell me that I did. I felt like she was calling me a liar. I have never had an experience like that in my 69 yrs. Such disrespect. All she would say was that I did use the room phone.

I stayed at Planet Hollywood from October 10-October 12, 2023.

I was given a handicap room. I have no idea why. The shower was old and moldy as was the shower curtain. The floor was dirty, in need of cleaning.

I had specifically asked that the room be cleaned. It was not.

I have been staying at Planet Hollywood for many years as a Diamond member. It is in need of updating. The carpeting in the casino is filthy, especially near the bathroom near the North elevators.

Member #[protected]. I am in the process of earning points to reach Diamond again since prior points all went away during COVID. I attempted to have my husband's points transferred to my account but no one seemed able to accomplish this. His member # was [protected] (Robert Lustgarten). He passed away November 23, 2020.

My Account Was Suspended for a charge back. the amount was for . I call my bank on a 3-way call with Ceasar's, and the bank confirmed the wasn't return to me. no records to support a charge back. Someone told that my check would be mailed out for my balance in my account no check arrive yet.

The room we were given was filthy. The casino was not kept nice and customer service did not

Care at all. I stayed 9/2 and left early 9/4 as was treated horribly and am a diamond member. We should be compensated for our horrible experience coincident even lay out

At the pool chairs were so filthy with bird crap. Waited over an hour for someone to come to

Clean them and never happened! Rediculous!

I went to play my free play today as I always do always on monday and friday/the kiosk downloaded the free play but the machine said 0 available then went to the cashier and she told me to go back to the machine and double check it didn't download/ it hadn't so I went back. She then called a slot tech where we went back t o the machine and then back to the cashier. I felt like they were treating me like I was trying to cheat you and I will never return again I will also recommend to family and friends they do the same

i asked twice for my room to be cleaned, the room was never cleaned, when I called to ask if I could move to a clean room I was told to go to checkin. At check in they called the manager who very adamantly told me we will not give you a clean room but we can send some towels. I asked if the hotel was about customer service and she repeated you will not get a clean we can clean your room tomorrow. I asked manager how she can assist she took my number and said she would look into it and call and never called. Customer Service was horrible. In addition I asked several workers/security personnel where the gym was and no one knew.

Hello my name is Aref Siahmakoun email:

[protected]@yahoo.com

I am complaining about Security man regarding been dishonest. I have stayed in Harrah’s hotel in Las Vegas room 11007 and checked out 9/2 traveled back home to bentonville Arkansas

Up on my arrival home I have realized I have forgotten to take out my money out of the safe in the room and called back hotel after I have left messages for Lost and found I have asked talk to security and let them know about the money then send my friend over there to get my $800 money however they told him one of the security just went by himself and got the money however he only returned $600 !

Obviously he has taken $200 for himself and act like it was only $600

Please investigate who that was and have him receive proper action since this is given a very bad name for Caesars Corporation.

I don’t have a case number but I have paid $16.50 so you’re Lost and Found can mail me a check confirmation number [protected]

Caesars does not support minority owned businesses in their hotel.Especially women owned businesses.After being a model tenant for 16 years they will not renew my lease.I’m Asian woman and have never been late for rent and have been there for repeat customers over 16 years and now they won’t even give me another store.I have been there since 2007 and asked to leave by November.I’m minority owned business and I have been discriminated.

On 8/25 I checked into the hotel things went well I was impressed with Kiosk hotel. Upon entering the room I noticed there was only hand and bath towels. I had to call for face towels. 2nd the door is not working correctly the locks has to be pushed in in order to close door noticed Saturday evening. 3rd reached hotel Sunday morning 2am got to my room was locked out none of the keys worked. Went to guard he instructed me to go to kiosk with license it will reprint keys. Got to kiosk all were down had to stand in line for 25 minutes before anyone came. I just needed a key stood in line for 30 minutes for them to tell me machine down security will let you in the process took an hour for a key

Bradley Whitten rewards# [protected]

8/19 check in room 785 South Tower

8/20 check out

fee 636.00

Requesting full credit

AC Did not work

Smoke detector dangling and disconnected

I have pictures

Shower in adequate

View there was none- blocked by walls

I tried relentlessly since check in through yesterday

This is my 2 nd email no response

Will you please respond?

cell# [protected]

Thanks

As it stands, I feel that you have stole over $32 from me for coins that I purchased on Facebook to play. You have not delivered the coins and you are constantly saying that it's being reviewed and you are having problems. Either deliver the coins or refund my purchases. What's the holdup?

Player id [protected]

I have copies of my receipts but they are pdf format

E-mail with No Response

Begin forwarded message:

From: PETER B

Date: August 6, 2023 at 12:26:30 PM EDT

To: [protected]@caesar.com

Subject: Reservation ID for [protected]

My name is Peter Bachas with Folio [protected].

We had a reservation through Expedia for August 4-6.(Expedia [protected])

Unfortunately, we had a very bad experience that we’d like to share to the Management of Customer

Relations.

Upon our Check in we Originally was send to room number 15-07 we unpacked and enjoying the view when I and my Cousin John started to get very sick including not able to Breathe. First thought to open the door for fresh air to the room and we walked out to hallway. Third Guest Mr Karavas investigated and realize the unhealthy situation from the mold all over the room, including the bathroom there are photos are sent through the email for the records.

Would like to know what the management can do for us since the second room that we went to 14-07 was as bad with missing furniture with damage surface and also dirty with hair on the sheets and also missing door lookout security little glass.

Since are Stay was uncomfortable we had to leave as soon as possible 8 o’clock in the morning on Sunday.

Peter Bachas

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I was in Harrah's at metropolis Illinois, playing blackjack I had played two spots at a $15 table I had $75 on each spot the dealer delt the table on my first spot I had an 11, on my second spot I had a 16, the dealer had a five showing I doubled down which made the bet $150 on the first spot I waved off the second spot most of the table waved off all their additional cards because the dealer had a five showing when she flipped her cards she had a six she pulled a five she had 16 she pulled the ace she had 17 and then she pulled the queen which center over without contacting The pit Boss she grabbed everybody's money and said she made a mistake I stopped the game complaining she explained to The pit bosses what she did and they substantiated her position stating I was rude by speaking up I talked to The Host and the three female pit bosses continued to substantiate their position I feel that I was cheated out of 225 and I should have had $450 because of the dealer mistake I'm a regular customer and I feel this is outrageous