Caesars Entertainment reviews & complaints 121
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Silver Legacy Reno NV.
The Caesars Air flight took 12 hours from Louisville Ky. we had one stop in Nebraska. Had a pascket of snacks and 2 drinks on flight. Was booked at Silver Lagacy In NV. First we had no spa, swimming pool, or hottub as per what their websight says. The first day the room was good after that no room service or towels. We called at 8am one morning and returned tothe room at 9pm NO TOWELS. Called housekeeping was told be right up 45 min. later finally came. Very few gaming tables were open in all 3 casinos you call the row.
Totally disappointed with the whole trip...I recommend Tahoe if you have a choice...Never again. I want my money back.
Nattra Threet
Dickson Tennessee
Claimed loss: 188.00
Desired outcome: 188.00 and better service its what we pay for
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Caesars Entertainment - 12001021261 — trespass concern
Good morning, In 2016 I had a falling out with employees within your organization. Quite frankly they were extremely rude, and they happen to catch me when I had been drinking... I was very belligerent back to them and to be honest I was completely out of line. Apparently, I was trespassed from the property and did not know this. I have reprinted a new card...
Read full review of Caesars Entertainmentrude casino host at Paris las Vegas/cockroach encounter
I talked to a casino host on the phone at the casino because a real in person was not available. This complaint is too complicated to describe here so can someone call or email me. She wouldnt even give me her name and she ended our conversation by hanging up on me ,How Professional was that?.I can get more into detail about this incident when someone contacts me.and if that wasnt a disgusting ,disappointing,unacceptible ending then i encountered a a live COCKROACH yes a cockroach not a bedbug. Im not one to post to share to the public or to get attention but i did get some pictures not to share with the public either but to prove Im not making this up because I knew when I returned home I planned to submit the Casino host complaint and then along came this roach. Yes ill be waiting to hear from someone so I can complete my compliant. Here is my cell [protected]
Claimed loss: For your company to decide
Desired outcome: For starters a real phone call so I will know someone acknowledged my complaint
Caesars Entertainment - Guest services
I experienced the most rude guest service interaction of my career at Ceasars palace. The man's name was Daniel. It was 1230 10/27/23. He was not helping anybody at the desk and I simply was needing to arrange transfer to the airport in the am. I apologized as I approached him but could I ask him a quick question. I have never been met with such disrespect...
Read full review of Caesars Entertainmentcharged for long distance calls that I didn't make
We stayed at Harrah's Laughlin Oct. 15-19, 2023. We found that the food was extremely expensive, We checked out through the tv. I notice that it had charges for a total pf $63.15 for long distance calls that we didn't make. We never used the phone in the room at all. I used my cell phone. I tried to explain this to the desk clerk. She informed me that I had made the calls. I even showed her where I had made calls from my phone. They were to a car rental place. I told her that i still didn't use the room phone and she proceeded to tell me that I did. I felt like she was calling me a liar. I have never had an experience like that in my 69 yrs. Such disrespect. All she would say was that I did use the room phone.
Desired outcome: I want a refund for the calls. and an apology. it should be added to you your information that food is expensive. We paid over $14.00 for 2 bags of chips and a 20oz mt dew.
Recent stay at Planet Hollywood, Member # [protected], Annette Star Lustgarten
I stayed at Planet Hollywood from October 10-October 12, 2023.
I was given a handicap room. I have no idea why. The shower was old and moldy as was the shower curtain. The floor was dirty, in need of cleaning.
I had specifically asked that the room be cleaned. It was not.
I have been staying at Planet Hollywood for many years as a Diamond member. It is in need of updating. The carpeting in the casino is filthy, especially near the bathroom near the North elevators.
Member #[protected]. I am in the process of earning points to reach Diamond again since prior points all went away during COVID. I attempted to have my husband's points transferred to my account but no one seemed able to accomplish this. His member # was [protected] (Robert Lustgarten). He passed away November 23, 2020.
Desired outcome: Tier credit points.
Check have not arrived from my Ceasars sports book account.
My Account Was Suspended for a charge back. the amount was for . I call my bank on a 3-way call with Ceasar's, and the bank confirmed the wasn't return to me. no records to support a charge back. Someone told that my check would be mailed out for my balance in my account no check arrive yet.
Desired outcome: IMMEDIATE RELEASE OF MY FUNDS FOR THE AMOUNT AVAILABLE IN MY SPORTSBOOK ACCOUNT. $278 ESTIMATED.
Caesars Entertainment - Conflicting facts about the actual room and the room itself.
Joyce EVANCHICK.: Stayed 9-18 to [protected]…Celebrating our 60th. Wedding Anniversary. ( or so we hoped to) we have been coming to one of your properties for about 50 years. Stayed at Rio (early years) and on the strip the rest of the time. Went there 2 to 3 times a year prior to Covid. Finally after recovering from the effects of Covid we we’re ready to...
Read full review of Caesars EntertainmentHarrah’s casino Atlantic city
The room we were given was filthy. The casino was not kept nice and customer service did not
Care at all. I stayed 9/2 and left early 9/4 as was treated horribly and am a diamond member. We should be compensated for our horrible experience coincident even lay out
At the pool chairs were so filthy with bird crap. Waited over an hour for someone to come to
Clean them and never happened! Rediculous!
Desired outcome: I would like to be compensated in some way for a vacationThat was a waste of my time since it was justStressful
Casino host
I went to play my free play today as I always do always on monday and friday/the kiosk downloaded the free play but the machine said 0 available then went to the cashier and she told me to go back to the machine and double check it didn't download/ it hadn't so I went back. She then called a slot tech where we went back t o the machine and then back to the cashier. I felt like they were treating me like I was trying to cheat you and I will never return again I will also recommend to family and friends they do the same
harrahs
i asked twice for my room to be cleaned, the room was never cleaned, when I called to ask if I could move to a clean room I was told to go to checkin. At check in they called the manager who very adamantly told me we will not give you a clean room but we can send some towels. I asked if the hotel was about customer service and she repeated you will not get a clean we can clean your room tomorrow. I asked manager how she can assist she took my number and said she would look into it and call and never called. Customer Service was horrible. In addition I asked several workers/security personnel where the gym was and no one knew.
Desired outcome: At the time I only wanted a clean room. Now that I'm home not sure how you can make it better but I have told all my clients and vendors that next year to not book at Harrahs. I would have expected something to make me happy.
Security at Harrah’s Las Vegas
Hello my name is Aref Siahmakoun email:
[protected]@yahoo.com
I am complaining about Security man regarding been dishonest. I have stayed in Harrah’s hotel in Las Vegas room 11007 and checked out 9/2 traveled back home to bentonville Arkansas
Up on my arrival home I have realized I have forgotten to take out my money out of the safe in the room and called back hotel after I have left messages for Lost and found I have asked talk to security and let them know about the money then send my friend over there to get my $800 money however they told him one of the security just went by himself and got the money however he only returned $600 !
Obviously he has taken $200 for himself and act like it was only $600
Please investigate who that was and have him receive proper action since this is given a very bad name for Caesars Corporation.
I don’t have a case number but I have paid $16.50 so you’re Lost and Found can mail me a check confirmation number [protected]
Desired outcome: Why your security person went on its own while by policy’ it supposed to be 2 security persons going?
Discrimation
Caesars does not support minority owned businesses in their hotel.Especially women owned businesses.After being a model tenant for 16 years they will not renew my lease.I’m Asian woman and have never been late for rent and have been there for repeat customers over 16 years and now they won’t even give me another store.I have been there since 2007 and asked to leave by November.I’m minority owned business and I have been discriminated.
Desired outcome: Renew my lease
Rio Hotel
On 8/25 I checked into the hotel things went well I was impressed with Kiosk hotel. Upon entering the room I noticed there was only hand and bath towels. I had to call for face towels. 2nd the door is not working correctly the locks has to be pushed in in order to close door noticed Saturday evening. 3rd reached hotel Sunday morning 2am got to my room was locked out none of the keys worked. Went to guard he instructed me to go to kiosk with license it will reprint keys. Got to kiosk all were down had to stand in line for 25 minutes before anyone came. I just needed a key stood in line for 30 minutes for them to tell me machine down security will let you in the process took an hour for a key
Caesars Entertainment - Charge dispute
Hi I visited the Trop in Atlantic City August 15-16. to see the Air Show. My itinerary # [protected]. Days prior to my arrival I called the hotel to inquire about the rooftop pool asking for the pool location so we can watch the show. I was told the Chelsea. I tried to book it and was told I had to do it on line. I went on and booked for 2 guest for a...
Read full review of Caesars EntertainmentTropicana atlantic city,
Bradley Whitten rewards# [protected]
8/19 check in room 785 South Tower
8/20 check out
fee 636.00
Requesting full credit
AC Did not work
Smoke detector dangling and disconnected
I have pictures
Shower in adequate
View there was none- blocked by walls
I tried relentlessly since check in through yesterday
This is my 2 nd email no response
Will you please respond?
cell# [protected]
Thanks
Desired outcome: Requesting 636.00 credit
Playing the Facebook game
As it stands, I feel that you have stole over $32 from me for coins that I purchased on Facebook to play. You have not delivered the coins and you are constantly saying that it's being reviewed and you are having problems. Either deliver the coins or refund my purchases. What's the holdup?
Player id [protected]
I have copies of my receipts but they are pdf format
Unhealthy rooms provided for expedia customers
E-mail with No Response
Begin forwarded message:
From: PETER B
Date: August 6, 2023 at 12:26:30 PM EDT
To: [protected]@caesar.com
Subject: Reservation ID for [protected]
My name is Peter Bachas with Folio [protected].
We had a reservation through Expedia for August 4-6.(Expedia [protected])
Unfortunately, we had a very bad experience that we’d like to share to the Management of Customer
Relations.
Upon our Check in we Originally was send to room number 15-07 we unpacked and enjoying the view when I and my Cousin John started to get very sick including not able to Breathe. First thought to open the door for fresh air to the room and we walked out to hallway. Third Guest Mr Karavas investigated and realize the unhealthy situation from the mold all over the room, including the bathroom there are photos are sent through the email for the records.
Would like to know what the management can do for us since the second room that we went to 14-07 was as bad with missing furniture with damage surface and also dirty with hair on the sheets and also missing door lookout security little glass.
Since are Stay was uncomfortable we had to leave as soon as possible 8 o’clock in the morning on Sunday.
Peter Bachas
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Desired outcome: Deeply disappointed
Gaming/ blackjack
I was in Harrah's at metropolis Illinois, playing blackjack I had played two spots at a $15 table I had $75 on each spot the dealer delt the table on my first spot I had an 11, on my second spot I had a 16, the dealer had a five showing I doubled down which made the bet $150 on the first spot I waved off the second spot most of the table waved off all their additional cards because the dealer had a five showing when she flipped her cards she had a six she pulled a five she had 16 she pulled the ace she had 17 and then she pulled the queen which center over without contacting The pit Boss she grabbed everybody's money and said she made a mistake I stopped the game complaining she explained to The pit bosses what she did and they substantiated her position stating I was rude by speaking up I talked to The Host and the three female pit bosses continued to substantiate their position I feel that I was cheated out of 225 and I should have had $450 because of the dealer mistake I'm a regular customer and I feel this is outrageous
Desired outcome: I would like my money back or to be paid
Horseshoe Bossier City
I recently stayed july 21st thru july 24th 2023 and the hotel was so slow no help when needed or if you ask for it they took 1.5 to 2 hours to do anything never seen the housekeeper in my room though it says if i place my towels on the floor new ones would be given also the place was so dirty and smelled of marijuana in one room we paid for also gave us the wrong room when we ask for 2 kings and a 2 queen rooms and that took an hour to sort out checkin was very very slow as there were not that many people and when we made the reservations there was no where that said the pool was only limited to 21 and up so my 12 year old could not go swimming as we had planned we didnt find out until we got there that he could not go swimming.
Caesars Entertainment In-depth Review
Overall Rating: Caesars Entertainment is a top-notch destination for entertainment and gaming, offering a wide range of amenities and services that cater to all types of visitors. With its luxurious accommodations, diverse entertainment options, and exceptional customer service, Caesars Entertainment ensures a memorable and enjoyable experience for its guests.
Location and Accessibility: Situated in prime locations across the globe, Caesars Entertainment properties are easily accessible and conveniently located. Whether you're looking to explore the vibrant Las Vegas Strip or enjoy the breathtaking views of the Atlantic City Boardwalk, Caesars Entertainment offers a variety of destinations that are easily reachable by various modes of transportation.
Variety of Entertainment Options: Caesars Entertainment truly excels in providing a diverse range of entertainment options. From world-class live performances and concerts to thrilling casino games and sports betting, there is never a dull moment at Caesars Entertainment. With a lineup of renowned artists and entertainers, guests can expect an unforgettable experience filled with excitement and entertainment.
Quality of Service: The quality of service at Caesars Entertainment is exceptional. The staff is friendly, attentive, and always ready to assist guests with any inquiries or requests. From the moment you arrive, you'll be greeted with warm hospitality and a commitment to ensuring your stay is nothing short of extraordinary.
Gaming Experience: Caesars Entertainment offers a world-class gaming experience with a wide selection of casino games, including slots, table games, and poker. Whether you're a seasoned player or a novice, the gaming floor provides an immersive and thrilling atmosphere that will keep you entertained for hours on end.
Dining and Culinary Offerings: Caesars Entertainment boasts an impressive array of dining options, ranging from casual eateries to fine dining establishments. With award-winning chefs and diverse cuisines, guests can indulge in a culinary journey that satisfies every palate. From mouthwatering steaks to delectable seafood, Caesars Entertainment ensures a memorable dining experience.
Accommodation and Amenities: The accommodations at Caesars Entertainment are nothing short of luxurious. From spacious and elegantly appointed rooms to lavish suites, guests can expect a comfortable and opulent stay. Additionally, Caesars Entertainment offers a wide range of amenities, including pools, spas, fitness centers, and shopping outlets, ensuring a well-rounded and enjoyable experience.
Customer Rewards Program: Caesars Entertainment's customer rewards program, Total Rewards, is a standout feature. With a tiered system that offers various benefits and perks, guests can earn points and redeem them for a range of rewards, including complimentary stays, dining credits, and exclusive access to events and experiences.
Event and Conference Facilities: Caesars Entertainment is equipped with state-of-the-art event and conference facilities, making it an ideal destination for business meetings, conferences, and special events. With versatile spaces, cutting-edge technology, and professional event planning services, Caesars Entertainment ensures a seamless and successful event.
Responsible Gaming Initiatives: Caesars Entertainment is committed to promoting responsible gaming practices. With a range of measures in place, including self-exclusion programs, educational resources, and trained staff, Caesars Entertainment prioritizes the well-being of its guests and encourages responsible gambling habits.
Online Gaming Platform: Caesars Entertainment offers an impressive online gaming platform that allows guests to enjoy their favorite casino games from the comfort of their own homes. With a user-friendly interface, a wide selection of games, and secure payment options, the online gaming platform provides a seamless and immersive experience.
Mobile App Experience: The Caesars Entertainment mobile app enhances the overall experience by providing guests with convenient access to various features and services. From booking accommodations and making dining reservations to accessing exclusive offers and promotions, the mobile app ensures a seamless and user-friendly experience on the go.
Pricing and Value for Money: While Caesars Entertainment offers a premium experience, the pricing is competitive and provides excellent value for money. With a range of packages and promotions available, guests can enjoy a luxurious stay and indulge in various amenities and services without breaking the bank.
Customer Support: Caesars Entertainment prides itself on its exceptional customer support. The dedicated customer service team is available 24/7 to assist guests with any inquiries or concerns. Whether it's a question about reservations or assistance with gaming, the customer support team is prompt, knowledgeable, and committed to ensuring guest satisfaction.
Social Responsibility and Community Involvement: Caesars Entertainment is actively involved in social responsibility initiatives and community outreach programs. Through partnerships with charitable organizations and initiatives focused on environmental sustainability, Caesars Entertainment demonstrates its commitment to making a positive impact on society.
Sustainability Practices: Caesars Entertainment is dedicated to implementing sustainable practices across its properties. From energy-efficient technologies and waste reduction initiatives to water conservation efforts, Caesars Entertainment strives to minimize its environmental footprint and contribute to a more sustainable future.
Security and Safety Measures: Caesars Entertainment prioritizes the safety and security of its guests. With comprehensive security measures in place, including surveillance systems, trained security personnel, and strict protocols, guests can enjoy peace of mind throughout their stay.
User Reviews and Testimonials: Caesars Entertainment has received overwhelmingly positive reviews and testimonials from satisfied guests. Visitors praise the exceptional service, luxurious accommodations, and diverse entertainment options, highlighting Caesars Entertainment as a premier destination for an unforgettable experience.
Pros and Cons:
- Pros: Luxurious accommodations, diverse entertainment options, exceptional customer service, convenient locations, top-notch gaming experience, wide range of dining options, comprehensive amenities, rewarding customer rewards program, state-of-the-art event facilities, commitment to responsible gaming, impressive online gaming platform, user-friendly mobile app, competitive pricing, excellent value for money, dedicated customer support, social responsibility initiatives, sustainability practices, stringent security measures.
- Cons: None reported.
Conclusion and Recommendation: Caesars Entertainment is a highly recommended destination for those seeking a memorable and enjoyable experience. With its exceptional service, luxurious accommodations, diverse entertainment options, and commitment to responsible gaming and sustainability, Caesars Entertainment sets the standard for excellence in the industry. Whether you're a leisure traveler, a gaming enthusiast, or a business professional, Caesars Entertainment offers something for everyone, ensuring a truly remarkable stay.
Most discussed Caesars Entertainment complaints
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