Krystal Cancun Customer Service Contacts
Mexico - 77500
We were stopped at the airport while looking for a taxi. As we were coming out from the terminal at the...
I was deceived: On November 6th, 2012, my girlfriend and I (Stacey Brigham and Ted H. Franse) attended a...
If you plan on booking your hotel stay at Krystal Hotel - Don't check the Krystal Hotels Timeshare department's website for accurate photos of the resort because they aren't up-to-date. The hotel apparently went under renovations and now there are changes to the pool area and the lobby. They took away the swim-up bar.
I was scammed at the NH Krystal Cancun By the X-Superbowl star Rafael Septien of the Dallas Cowboys, who i...
My daughter aged 3 burned her feet on the sand when we were on vacation at Krystal Hotels and Timeshare...
Como muchos cai redondita en las mentiras del tiempo compartido del Krystal, necesito juntar 30 personas para unirnos y hacer una demanda colectiva, *class action*, por favor contactame [protected]@krasovsky.com.mx
I am also a victim of the misrepresentation of NH Krystal Sales Department regarding their timeshares. If it was straight forward presented as so, I would have never considered buying one. Instead they presented it as an investment and I was supposed to receive rental money. I even paid extra $600 plus to Regal something for them to handle the rental process. As of today, I never received any rental income and instead being billed for maintenance fee. I never used their facilities since I paid $9, 000 up front. I am seeking assistance to dispute this sales transaction and received somehow reimbursement. I appreciate any assistance. Please send any information on what I can do at this point to [protected]@yahoo.com. Thank you.
We started receiving aggressive collection calls from Concord Servicing Corp. po box 150 Scottsdale, AR...
My friend and I arrived in Cancun July 9, 2011. At the airport we were approached by a salesman offering us free excursions if we visit their hotel and listen to the sales pitch on vacation timeshares. We signed up and attended on July 11. We were treated horribly the moment we entered the hotel.
1. The sales person from the airport did not pick us up like planned, met us at the hotel and refused to honor the deals he promised us at the airport.
2. The woman showing us the hotel was not friendly, and seemed put out that we were there.
3. When my friend and I told the manager that we were not able to purchase the timeshare, he called over a man who worked for the builder.
4. That man was the rudest person I have run into in a long time. He tried to persuade us to purchase the timeshare and when we told him "no" due to finances, he asked why we were on vacation if we had such a tight budget, called us liars, then asked why we were wasting HIS time!
5. The assistant manager was called when we tried to redeem our excursions and we were NOT given either the discounts or the free excursion.
I have not been insulted, degraded or talked down to like I was by the staff at Krystal Cancun. It was a horrible experience and left my friend and I reeling and extremely pissed off. The rest of my experience in Cancun and Mexico in general has been amazing. I will never stay at Krystal Hotel, nor will i recommend it to anyone else.
This time share is a complete SCAM. They have been ripping people off for several years now. We have just fallen victim to their lies. They will promise you the sale of weeks to pay for the price of the time share. An outside company is contacted while you are still in their office and you speak to the person that is to sell your weeks. This never happens. They also told us that they would sell our daughter's time share for the same price as ours (two for one) this was not true either. They also told us that the price of selling the weeks was included in our price for the time share. This was also a lie. Don't be their next victim.
In May 2010, my husband and I went to Cancun for vacation. We were greeted at the airport by someone wanting us to look at their resort. We told them if it has to do with a timeshare we are not interested. He said that it was not, so we decided to check it out. We were told someone will pick us up at our Resort and take us to breakfast the next day. Maria Levy met us at Krystal Cancun and we went to breakfast next door. After breakfast, we went back to Krystal and she showed us around and then we met her husband Steve Levy, whom was the actual salesman. When we sat down and he started presenting Krystal to us, we explained to him we would not be interested because we already have timeshares and do not want any more. After not getting anywhere with us, he presented it as an investment. It was a 25 year membership for $16, 900. Although with it as an investment, he said we would make $53, 200 in 3 years, $10, 600 in August 2010, $21, 280 in 2011 in 2 payments and another $21, 280 in 2012. He wrote all this down as he was explaining it. With us being there half the day because we still were not 100% sure this was a good move, but with us having a son just starting college, we were dumb enough to get sucked in. We asked him if it was a guarantee on the income, and he said yes. He gave a business card of the company that was going to handle this for us and hand wrote two peoples name to contact. He also gave us a paper that was faxed that same day from that company stating pretty much the same thing. He also said at the end of the 25 years, we would get back everything we paid for the membership into Krystal thru an annuity. Later to find out when we got back home that we would have needed to pay $900 to this Lloydshare Annuity, which we did not do, of course. They were very quick at getting us approved thru Bank of America Credit Card.
After we asked questioned about several of the statements and of course got answers that continued to convince us that we would not have anything to worry about, they gave us a guy that taxied us around Cancun the rest of the day. Then Maria Levy scheduled a day off to hang out with us on Tuesday and she toured us around Cancun and actually took us to her home. They gave us no reason to think that this would not be what they presented to us as an investment. Now I understand why we were treated like a king and queen. We had no reason to think anything different until we left Cancun.
After hearing nothing in August, in Sept, I contacted the company again to find out about the first check and of course, they didn’t have anything for us yet. NOTHING!
After contacting Ray Rubio- Quality Assurance Manager about the misrepresentation we received from Steve Levy, and we were not interested in continuing this transaction, he emailed back saying we misunderstood and everything is in the papers we signed.
Stay far away from Krystal Cancun. These people are good actors. After doing some research, it looks like this is typical practice for them. Please do not get mixed up in anything Krystal International Vacation Club has to offer. They are very good at what they do with the false guarantees and promises. Hopefully our unfortunate situation will help prevent anyone else from getting into a situation like this. Our memory of Cancun is very depressing. 5 months later and I still lose sleep thinking about our situation.
I too purchased timeshare weeks and was given over 250 extra weeks to "rent" by this fraudulent company. I am embarrassed to say I did this, because there were red flags waving all around me, mentally, as I succumbed to their high pressure antics. I still have a 14k Bank of America debt I am responsible for. I tried to cancel through american express, but upon their inquiry, they stated that Krystal showed them I had signed paperwork and I was responsible. Now I am trying to find some way to recover even a small amount of the money. At least they quit demanding that I pay them a maintenance fee. I have not tried to "rent" one of these free weeks. has anyone else tried to do it?
I am open to participating in a class action suit, but good luck in mexico. I don't think they do this sort of thing.
The staff at this hotel sold me a vacation package for $2000. When I returned home and contacted the second-party agency offering the travel services, ICE Platinum Rewards, I discovered the rates and particulars given to me by the salesperson in Cancun were in conflict with what the agent working for ICE described. She told me many of the rates and claims he made were simply not true.
I called and emailed Krystal to complain, and even filed a dispute with my credit card company, a total of 8 attempts to contact. The only reply I received was an automated email reply saying a high volume of emails meant it would take a week to respond...and a response 2 months later to my credit card dispute rejecting the claim.
The rejection indicated I had 5 business days to cancel. But I did not try to use the program until 30 days later, so how would I know I needed to cancel? Apparently the Mexican government has a law that protects buyer's remorse but not consumer fraud.
The staff people will ambush you at the airport and offer you reduced travel services in exchange for a tour of the hotel. I am no neophyte, and suspected this was going to be a time share pitch. But I stood firm in resisting said pitch. What I was not prepared for was to be worn down with a one-on-one extended pitch that lasted upwards of 2 hours, with not one, but a total of 4 salespeople, operating one in succession of the other, each offering an increasingly inexpensive "deal."
I rejected all of the successive time-share type packages, but felt like the vacation rewards package could actually be beneficial for some trips we were planning, if offered apart from the other items and for the right price.
*What I did not count on was the specifics promised being a lie.*
*What I did not count on was the staff's routine of wearing me down and exhausting me to the point of diminishing my skepticism.*
*What I did not count on was a government that promotes such deceptive behavior by allowing these businesses a forum in the airport, where one of them actually masqueraded as my pre-paid taxi service...while forcing the legitimate taxi companies with good customer service records to wait outside the airport.*
I hand wrote the specifics on the contract, but my salesman told me Mexico does not allow handwritten provisions on contracts, printed out another and told me all I had to do if I had any problem was to contact him and he would work out the details. But of course, I cannot get anyone with authority to call me back. Go ahead and call me naive, then put yourself in the same situation and see what happens. Or better yet, don't test yourself.
I am getting to the point where I am close to spending an additional $100 on long-distance calls to try to resolve a conflict that is beyond resolution due to a tourism philosophy that prefers bilking and burning to establishing loyal return visitors.
As a result I now have 7 years worth of vouchers to a hotel I have no interest in visiting due to my experience.
This is a notice for every krystal international vacation club member that was misrepresented and lied to, please check the link below and witness how a group of investigators recorded the sales presentation.
We would like to ask you to please comment to this video on WWW.YOUTUBE.COM and join with us to expose it on tv stations.
It is going over a year and I still have not been able to receive a response nor speak to someone that claims to understand English well enough to assist.
The purchase pitch that was presented to me was full of false information-
I was informed that I could offer weeks of my membership to an outside broker to rent. The kicker, the rental was guaranteed. Guaranteed, I asked? He said, absolutely. I asked how this could be true. The sells rep explained that the Krystal is located very close to the convention center and we rent those out at a premium dollar amount. If I offered my weeks for rental, prior to the end of March, we would receive a check for $14, 000. After discussing the rental for some time longer, we agreed to purchase, with the help of a 90 day, no interest credit card from Bank of America(how ironic).
About 2 months later we contacted the Rental Broker to get additional information. It was at this time that we were informed that the rental was not guaranteed in any way. We were also told that he had no record of us, despite speaking with me on the phone the day of the purchase.
I have contacted the Krystal rep. and asked about the promise of guaranteed rental. He denied ever making the promise and pointed out that we had signed a contract that stated they do not guarantee rental. I looked at the contract many times and was perfectly aware of that fact, however also remember the conversation we had when signing the document. He said this had to be on the contract, because Krystal does not handle rental, therefore cannot guarantee it.
I have purchased something that i cantsee hear or touch...if this isnt FRAUD i dont know what is.
I took a vocation in Cancun, Mexico last Nov. I was offered a free investment presentation with free...
In October, 2008, I was traveling with my family to the beautiful beaches of Cancun and unfortunately we agreed to attend the sales presentation at the Krystal Resort in Cancun, Quintana Roo. At the conclusion of the presentation, I stated to the sales representative, Marco Olivera that I was not interested in purchasing a timeshare because we own a timeshare with Wyndham. I mentioned several times that we did not wish to invest additional funds in a timeshare.
At that point, Marco Olivera, assured us we could make the exchange at no cost. He told us we just needed to apply for a “line of credit” to which the value of the Krystal property would be posted, but the charge to the line of credit would be cancelled when the exchange got completed in just a month.
Mr. Ray Rubio repeatedly assured me that the Krystal timeshare will be ready to be exchanged for Four Seasons, Hilton or Ritz at any time throughout the year, including during holidays. He also told me that each week at Krystal Resort could also be sold each year for a “guaranteed” $ 2, 800.00 USD.Ray Rubio stated that Krystal Resort will guaranteed at any moment that the weeks will be rented if we advice the Resort that we would not be using them with 6 months in advance.
We were disconcerted and then we received my credit card bill where Krystal had posted a charge totaling $ 22, 743.75 USD in three separate transactions (including international transaction fee). My wife and I immediately called them and told about this issue but they told me and I quote “read your contract”. I explained what Ray Rubio and Marco Olivera told us about the exchange… They told me that was impossible “Krystal never did an exchange”. I was getting mad so I told them that I wanted to rent all my weeks… They just told me that Krystal does not have that service but if I wanted they can give me the phone numbers of companies that rent the timeshare or sell them.
We decided to sue them and got to the last of the consequences; we tried to do it with an American Law Firm since they are Mexican laws we went to the Mexican laws firm. I will let you know any news and share the information that I have from Krystal, if you have information or any advice I will love to hear it!!!
Krystal Cancun is practicing fraud over and over again. My husband, and I was fraud ed over $35000 Jun 2009...