Unlimited Vacation Club review: Membership with unlimited vacation club

I visited a Secrets Resort (Unlimited Vacation Club) in March 2022. I heard a presentation to become a member. I had an existing timeshare with another company. I purchased a gold membership with a contract that stated my timeshare would be accepted in exchange for a financial credit. I would not have purchased the membership had that clause not been included. I was referred to a company in Mexico named Vacations Center( May 2022) I was given instructions how to process the exchange for my previous timeshare. I paid a fee of $2200. Despite following the instructions exactly, I was told 3 times that the paperwork was incorrect. It costs over $300 of fees to repeatedly send the paperwork to Vacations Center. I was told that if I did not complete the paperwork correctly in a specified period of time, I would not be allowed to exchange my timeshare. Eventually, I was told that the paperwork was in order.I was required to have my maintenance fees paid for 90 days beyond the closing date of the paperwork. My fees were paid 13 months in advance.

In February of 2024, I received an email from Vacations Center again. I was told that I am required to pay maintenance fees for my PREVIOUS timeshare through the year 2024 (2 years from the when the transaction was completed).

I emailed that I am no longer the owner of the previous timeshare and I would not be paying the fees. I was informed that the exchange of my timeshare was not competed yet. I was also informed that I am still the owner of record on the previous timeshare. The bill for the maintenance fees would be coming to me.

I purchased the Unlimited Vacations Club membership expecting that the contract would be honored. I have been informed that I may be the owner of TWO memberships now