UPS review: Delivery/overnight

Paid for overnight delivery, first attempt at delivery was two days later. I was home, delivery driver did not knock on the door, he left without delivering the package. He left return attempt notice for me to sign that stated he would make a second attempt. Two more days later still no delivery. I called customer service and was told there would be a re-delivery charge.
I argued that, and was told I could pick it up at my local store (false, the local store said it wasn't even at their facility). I told them that was unacceptable I wanted it delivered. They informed me it would be two more days.
This puts the whole process at six days when I paid over $100 for this to be delivered next day.
I called their customer service back to speak with a supervisor about the whole situation and how I felt ripped off by paying for overnight and having to wait 6 days to receive my package, and try to have some form of compensation for this as the package is incremental to me being able to do my job. Without it I can't do my job which is why it was shipped overnight to be here prior to monday (today). Now they're saying I can't get it until wednesday.
After 30 minutes on the phone with a csr in-training I was told the only way I could speak to a supervisor is if I was willing to wait on hold for an hour!
This is 100% unacceptable from the start, and ups is not making any acknowledgment of the issue or even attempting to make it right.

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