GLS
Reviews and Complaints

I have packages delivered to a post office. My complex is gated, some drivers claim they cant not access gate. Even when code is provided. I pay to have them sent to the post office. My last gls delivery, they left the package in the Closed post office lobby. So obviously tje package was stolen. 100. Of product stolen! Their customer service is Poor!

This company does not honor their quotes. Do not waste your time getting one they add all sorts of additional charges. They tried to bill us for a double delivery charge even though the driver went to the wrong address the first time.

Another thing they did was cubed the weight to charge more even though the dimensions and weight were given to the

estimator. The last charge they changed was a residential charge. We have used GLS/Dicom for over 10 years and never had a residential charge. The quote l received was for $156.69 we were invoiced $371.66

I contacted their billing department and the double delivery charges have been revised. The new invoice they sent us was for $248.72

We have refused to pay them anymore than the quoted price. This company can't be trusted. We will never use them again.

Ordered my part on 10/31 from car parts.com was supposed to arrive on the 11/4. Contacted car parts when it didn't arrive. They said it is an estimated delivery date not an actual date to be delivered. So I asked him when it would arrive. An he gave me the run a round for 30 minutes. Note with no answer... So I got on line with GSL Shipping. Today to find out where & when I would receive my much needed par for my vehicle, so I could get out of my $40. A day rental, and they couldn't even tell me when I would receive it... Quote unquote.. it's in transit. But from where I asked... And too my surprise.. nothing could be resolved.. this is the worst company I've ever dealt with. Never use them or a company that ship with them... Run...

I had a very unpleasant experience with GLS (gls-group.eu) recently. Unfortunately, my package went missing and despite multiple follow-ups, I have been given the runaround with all sorts of excuses such as it being lost, misplaced, and delayed pick up. To add to my frustration, the chat help that I received was absolutely useless and did not provide any help whatsoever. The phone help was also a complete waste of time and didn't get me anywhere either.

But what made matters worse was the rude behavior of the representative who I spoke to. He (Larry) had the audacity to disconnect the call abruptly and then called me back to accuse me of doing the same. Needless to say, their support team provided no assistance whatsoever and they were extremely unprofessional and dishonest.

After this experience, I wouldn't trust any of my deliveries with them and I definitely wouldn't recommend their "help" line or chat. In fact, I urge anyone reading this review to think twice about using GLS for their delivery needs. Their support is absolutely useless, rude, and dishonest. I wish I could rate them zero stars if that was an option.

If you are looking for a reliable delivery service, GLS (gls-group.eu) is definitely not the right choice for you. I had a very disappointing experience with this company and I wouldn't recommend it to anyone. The level of customer service is extremely poor and the delivery process is a total mess.

During my interaction with GLS, I had to call them multiple times to request a specific delivery time as I knew I wouldn't be home before 4 PM. However, even after explaining my situation, they completely ignored my request and made three attempts to deliver the package between 9 AM and 10 AM. I was extremely frustrated with this as I had already informed them about my schedule but they didn't take it seriously.

To make matters worse, I received an email from GLS stating that the package had been delivered and signed for by someone I had never heard of before. When I looked up the tracking number, it showed that the package was delivered the day before I received the email. I was shocked and angry as this meant that my package was left somewhere without my authorization.

I immediately contacted the company that I had placed the order with and informed them of the situation. I am still waiting for a response from them, as well as from GLS regarding the whereabouts of my package.

In conclusion, I would strongly advise against using GLS as a delivery service. The level of incompetence, disregard for customer requests and overall lack of responsibility is unacceptable. Choose another delivery service that has a better track record and values the customer experience.

After reading a review of GLS (gls-group.eu), it is difficult to recommend this company. Unfortunately, the reviewer had a terrible experience after their important parcel was lost, and the company did not seem to care. The reviewer mentioned that GLS is home to incompetent employees who do not take their job seriously. They also reported that it took GLS a month to pick up the parcel and after six attempts, they finally succeeded, only to lose the parcel. As they attempted to follow up on the lost parcel, they experienced difficulty communicating with GLS's customer support team who were unable to locate the parcel. To add insult to injury, the reviewer's emails went unanswered. It is disheartening to hear about such a negative experience, and we hope that GLS takes measures to improve their service.

When considering a shipping company for your needs, it's always wise to research their reputation and reliability. Unfortunately, GLS (gls-group.eu) seems to fall short in both categories. One reviewer reports the disheartening experience of having FOUR 21" tires "lost" by GLS. To add insult to injury, the reviewer was then given the run-around for over a week in trying to get GLS to respond to the original shipper.

Perhaps most concerning is the fabricated and misleading information posted on the tracking system. Even a week after the items were declared "lost," the tracking information still suggested delivery was imminent. This lack of transparency and honesty makes it all the more difficult for customers to trust GLS as a reliable shipping option.

The customer service experience was equally discouraging, if not more so. Rarely able to reach a representative, the reviewer found the agents to be rude and averse to acknowledging any inconsistencies or dishonesty on GLS's part.

Such unsatisfactory experiences highlight the importance of finding a trustworthy shipping company for your needs. As this reviewer advises, it's best to steer clear of GLS and seek out another option. It's simply not worth risking lost items, frustrating customer service, and misleading tracking information.

When it comes to shipping companies, reliability and efficiency are key factors that customers consider important. However, as a frequent shipper and receiver of packages myself, I cannot recommend GLS (gls-group.eu) based on my recent experiences.

Regrettably, I have encountered two instances this month alone where packages I had sent or were meant to receive were lost in transit. These packages were picked up in LA but never reached their destination in Long Beach. In the face of such setbacks, I had attempted to contact GLS for assistance but was met with frustratingly poor customer service.

I found that calling GLS was a difficult and cumbersome process in itself. Despite a call-back option being offered, no one answered the phone when I tried to get in touch. After calling repeatedly over the course of several working days, I was finally able to get through and receive a call back response only on Monday.

Unfortunately, this did not solve my problem since I was informed that too much time had passed and nothing could be done for me. It was at this point that my frustration reached its limit, especially since I felt that the situation could have easily been resolved if their customer service team had responded to me earlier.

Additionally, I attempted to contact GLS through their website using the available form. However, I found to my surprise that entering the tracking number was mandatory before I could proceed. After submitting the required information, I soon received an email asking me to provide the tracking number. This was completely absurd, as I had already included the tracking number initially.

Lastly, the people whom I spoke to on the phone were incredibly rude and unhelpful. Their hostile attitudes made it difficult for me to communicate with them and get any sort of assistance. Overall, my experience with GLS was extremely disappointing, and I would not recommend their services.

I recently had a very frustrating experience with GLS (gls-group.eu) and feel compelled to share my thoughts on this company. In short, I was extremely disappointed with their service and found their couriers to be unprofessional and unreliable.

To give you some context, I had an important delivery scheduled for Monday July 5th, and I made sure to clear my schedule to ensure that I would be at home to receive it. However, to my dismay, when I checked the tracking status for my package, I saw that the courier had marked it as "not at home." This was simply not true - my wife and I were home the entire day, and no one had come to our door.

The following day, July 6th, I again stayed at home all day, eagerly waiting for my delivery. However, once again, the courier failed to appear. This left me feeling incredibly frustrated and helpless - I had paid for this service, and yet I had no control over when (or if) my package would arrive.

To add insult to injury, when I checked the tracking status again later in the week, I saw that my package had been marked as "delivered." I was baffled - how could this be possible when I had not received anything? It was clear to me that GLS's system was riddled with inconsistencies and errors.

Overall, I cannot recommend GLS to anyone. Their couriers are unreliable, their tracking system is inaccurate, and their customer service is lacking. I am deeply disappointed with the experience I had with this company and feel that they need to make significant improvements if they want to earn back my trust (and my business).

I recently had a package sent from France through GLS and my experience was less than satisfactory. I was surprised to see that my package had not left France, despite being scanned six times, on the 14th of May. Naturally, I contacted the sender, Pneus tyres, who advised me that the package would arrive the next day. Unfortunately, this turned out to be untrue, leading me to contact GLS, who are responsible for the shipment.

After contacting several GLS customer service divisions, including the French outlet, I was directed to their app, which did not provide me with any new information. It was frustrating to learn that GLS had no idea where my package was, despite being in their possession. As a result, I was left in limbo for the next 24 hours, unable to track my package and unsure of its whereabouts.

Eventually, I received an email stating that an investigation was underway to locate my package. However, it has been a week since then, and I have yet to receive any update on the progress of the investigation. Adding insult to injury, the sender has refused to refund my payment until the investigation is complete. Needless to say, this experience has left me incredibly frustrated and disappointed.

In conclusion, I would recommend that others consider alternatives to GLS for their shipping needs. The company's customer service was unhelpful, and their lack of communication and follow through was unacceptable. If you value reliable and transparent service, look elsewhere.

I recently started using a meal delivery service that relies on GLS for their shipping needs, however, my experience has been less than ideal. Unfortunately, this is now the second time in three weeks that my food kit has not been delivered on time, despite being scheduled to arrive on Wednesday. To add to my frustration, I have not been able to obtain any updated tracking information on either occasion. This lack of transparency has made it difficult for me to plan my meals accordingly or adjust my expectations.

When I contacted the company after the first delayed delivery, they told me that the delay was due to a truck breaking down - this was disappointing but understandable. However, when I received a weather-related excuse for the second delay, I found myself becoming more skeptical of GLS's ability to deliver my packages timely and efficiently. Especially with other reputable delivery service providers such as FedEx, Amazon, and UPS, who have not had any issues with delivering my packages, which were received early or on time.

Considering that both of my delayed deliveries include perishable food items, I am now concerned that the contents of my package will be spoiled or frozen on arrival as it happened in the past. As it stands, I am deeply disappointed in GLS's level of service and will be looking to use another food delivery service that uses a more dependable shipping company.

It is my hope that GLS will take these complaints seriously and work to improve their operations to ensure that their deliveries arrive on schedule in the future.

If you're looking for a reliable and trustworthy shipping company, then you may want to steer clear of GLS. Unfortunately, this courier service has received criticism from customers for its lack of attempted deliveries and overall incompetence when it comes to handling packages. Many outraged customers have claimed that GLS falsely marks their tracking site with "delivery attempted" when they never showed up at their doorstep or rang the doorbell - this is an issue that should not be taken lightly, especially when it involves valuable packages.

It's no secret that shipping and courier services play a vital role in the functioning of online businesses, and the trustworthiness of these companies can make or break the reputation of a seller or online store. Therefore, it's essential that businesses choose their couriers carefully and never compromise on the quality of delivery just to save a little money.

Sadly, it seems like GLS may not be the best option for businesses or individuals looking for a reliable shipping service. The company's incompetence and dishonesty make it difficult for customers to trust them with their packages, which ultimately damages their credibility as a courier service.

In conclusion, if you're looking for a reliable, trustworthy, and efficient courier service, it's best to steer clear of GLS. There are plenty of other options to choose from, such as UPS or FedEx, that can deliver your packages with the care and attention they deserve. Don't compromise on the quality of delivery, and always make sure to choose a courier service that you can trust to get the job done right.

My experience with GLS (gls-group.eu) was far from ideal. Despite multiple attempts, they were unable to successfully deliver my package due to the gate of my apartment complex being closed and no gate code being provided. My frustration was only amplified when I contacted their customer service department and was met with less than satisfactory assistance. After waiting 15 minutes to speak with a representative, they provided no helpful solutions and seemed to be stating the obvious without any actual effort to resolve the issue. Even when I asked for the possibility of picking up my package at a closer location, they referred me to an address that was an entire 40 minutes away. When attempting to reschedule the delivery for the same day, I was informed that the delivery driver had already come and gone, which left me feeling even more helpless. The representative then posed the question of "what day do you want to schedule the delivery," which seemed like a pointless question considering the day was mostly over. It was almost as if they were not listening to my concerns at all. I was left with no choice but to wait outside my apartment complex the following day, hoping to catch the delivery driver and finally receive my package. All of this hassle for a simple package that I had purchased with my own money. Needless to say, I will not be ordering from any vendor that uses GLS for their shipping services ever again. Their delivery service left much to be desired, and their customer service department was not helpful or understanding of my situation at all.