TurboTax
reviews and complaints

We tried to MERGE our separate investment portfolio information into our TurboTax worksheet and the system has a glitch that would not allow us to merge but ONE investment portfolio. We could have entered the information manually, but that would preclude filing with the IRS electronically.

We FINALLY got a human agent at TT, but the guy was new and had no clue as to solving the problem. We wasted an hour with him and could not bet any assistance whatsoever! The Reps name is Nicholas. A new guy so he said and he had NO CLUE as to how to solve our problem. He essentially told us to go somewhere else as he couldn't help!

Bye Bye Turbo Tax and I will enjoy telling my story to as MANY PEOPLE as I can!

You advertise "Free, free, free", but you are not. After biting on the bait I find that $7 of fgn tax paid, requires me to upgrade to deluxe, even though the free program works fine. I finally decided to pay the $60, and then found you wanted $50 more for the state return. Bait and switch may work in the short term, but I am moving on. It is a shame since your program is easy to use and accurate. GOODBYE>

Purchased Turbotax from BestBuy. After installing, PC crashed, unrecoverable. Installing on 2nd PC fails saying license already used. Bestbuy can't help, refers to Turbotax help. Turbotax customer service no help even after a full hour of troubleshooting.
So far, $ and lots of time wasted.

I have been using Turbo Tax for many years and have generally been satisfied. However the 2020 Premier version contained many confusing tracks and new additions that were misleading for taxpayers.

Number 1 complaint is that TT has not made any form changes to allow filing electronically for USA citizen with NRA family members. I have required this function for the last three (3) years and had to file a paper return by Overnight mail at great expense. How hard is it to add the IRS recommended NRA box instead of spouse social security number?

If this is not included for 2021 then I will be purchasing different tax software that allows me to e-file like Tax Authority or Taxact.
REGARDS,
jla in SC

I have gone through the whole online "fix-it" process several times, talked to two alleged experts, refiled and received more rejections from the government because of an "IND-526" error. The alleged error has to do with my wife's birth date, which I have verified.

The rep today essentially had me file the same return yet one more time and receive another rejection. His only suggestion was to call the Social Security office, which has nothing to do with error IND-526. He could not figure out the problem, so in the end he just passed the buck.

I'm tired of talking with phone reps who are learning on the job and wasting literally hours of my time.

Please get me someone who knows what he or she is talking about immediately. I am disputing my credit card payment on the grounds that you have not provided the service I paid for.

Completed form will not transmit to irs
I have completed all boxes. But it wants me to submit a form regarding selling my house.
I have not sold my house at all.
Intuit Rep could not correct the glitch in your software.
I spent 90 minutes on the phone and still can't get it to send. The Turbotax rep could not get it to work either. He could not figure it out.
The form is completed but it just keeps kicking it back. I need someone to contact me.

It is very disconcerting how I trusted Intuit's TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug. It even has been written about extensively online. When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn't deny what I encountered. These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software.

Initially this year I was thrilled since so much more information from the prior year got imported.

Then I tried to enter my disability income from insurance carried when I was a pastor. I spent hours trying to get the form to accept it, to no avail. It can't go in the retirement income section because it doesn't come with a 1099-R, there's no place for it under miscellaneous income, and even though the IRS says to report it as "Wages, salaries, tips, etc" TurboTax won't allow that because it only takes income from a W-2.

Last year this problem didn't occur; I had no trouble entering my disability income -- though I recall that the year before that it was impossible as well and I had to use a work-around which I forget.

Under retirement income there should be an option for "Disability Payments to Ministers of Religion", which is the official form sent out to people with that kind of income, or perhaps under disability payments there should be a set of boxes including "1099-R", "Award Letter", and "Other".

And under "Wages, salaries, tips, etc." a W-2 form shouldn't be required; instead there should be boxes such as "Wages (cash)", "Wages (W-2)", "Tips", and "Disability".

If I were to give TurboTax a rating this year I would give it half a star.

I signed on for a free tax return. I have no income except Social Security . I thought I would have a better chance of getting the stimulas check . At the end of the questions it says I owe 30.00 ? I didn't go any further. It says it will come out of my refund. I am not getting a refund, which I knew when I started this. So what now. Do I have to start filing complaints with the IRS and online with facebook twitter and so on. 03/23/2021 [protected]@att.net

On about March 1st, 2021, I entered most of the tax data for 2020. When trying to retrieve this file a couple of weeks later, it says the file is corrupt. I re-installed TurboTax, refigured my taxes again and the same thing happened. I installed TurboTax on a different computer thinking perhaps the problem resided in my computer. I entered enough data to create a file and tried to retrieve that file and once again it said the file was corrupt. My son used the same TurboTax disc to figure his taxes and had no problem.

Could not e-books federal return. Don't know why. Because of this I couldn't file state by e-filr. I thought that if I paid the $25.00 O might be able to file. I called for help in your service. Because I had printed the returns out, they couldn't help. None of since as in any instructions. I feel that I should have the $25.00refunded

I continually receive a message that the file cannot be auto saved because the file is locked and/or I don't have permission. I'm using an iMac. I checked File Info and the file is not locked. I have duplicated the file and also saved onto the desktop. When I reopen the file it has my data; however when I attempt to e-file I am unable to transmit the return because the same message pops up. I note that I have paid to e-file 2 state returns.

Just spoke with a rep who was defensive and obnoxious. I called about their software not yet being compliant with the most recent legislation regarding credits that we should be eligible for on unemployment benefits received in 2020. He was disrespectful, rude and laid blame on the IRS. WOW! I don't know how Turbo Tax could be helpful with taxes or audits if their representatives behave in this manner. This CS Rep's name was Kevin.

False advertisement, was supposed to be free then charged me 60.00 and when I paid with my credit card the slapped on another 50.00 that was not mentioned in the before payment. It made me buy the deluxe instead of giving me the option of changing my mind. Also they waited till I spent 2 hours doing my taxes myself to tell me this. If you go to their website and see the reviews all the reviews on the first pages were 5 stars but if you go to the other reviews from backward to forward all were 1 star and complaints. they don't want you to see the bad reviews because most of them are bad! I will never use them again what a rip off! This is the first time in 5 years I have ever had to pay. Also they tell you oh we will take your payment from your federal review FOR AN ADDTIONAL 40.00 PROCESSING FEE. TO MANY HIDDEN FEES!

The I.R.S. would not take my E-file, so I had to mail it in instead. I was still charged $20.00 for the E-file; after an hour on the phone tree I finally got ahold of someone at customer service, who referred me to a link to file for a refund of the $20.00, which I did and it was declined. NOW, I will NEVER use Turbo Tax again and I will be sure to tell all my family and everyone I know on Social Media not to buy it either. Customer service is a nightmare with the automated phone tree trying to talk to someone, and I would never do it again. Keep the $20.00, It's going to cost you a lot more than that in lost business.

Saturday night, March 13th, I was trying to complete my 2020 State IL 1040 & Federal 1040SR income tax forms. Starting on the Federal, I was doing ok until I got to the EIP portion. I rec'd the 1st payment of $600. I did not rec the second EIP but rec'd a letter saying to take it as a 2020 EIP credit, which I tried to do but the system kept changing my $600 to $1200. At the end, it said that I would rec a $1200 refund from IRS, which I know is not correct. I sent it anyway because I didn't know what else to do. I sent the forms on line on March 17th. Initially I signed up for help on line, Turbo Tax charged me $73.99 for this so called help----that I never did rec. THEN I got to the State, it said I owed $665, no penalty no estimated ta payments, nothing. I know that is incorrect as well, which means IRS will be down my throat because I did not follow protocol.

Do NOT use TurboTax. Only after paying for their service and submitting efile and it getting rejected, was I then told by Turbo that I would have to submit my taxes myself along with a form that I would have to complete and file with the taxes for solar energy. I should have been given this information prior to submitting file my taxes and paying. MORE importantly, when I reached out both through Live Chat and on the phone, I was given the run around and in the end received zero help. NO LONGER A TURBO TAX Customer!

I've been using TurboTax for years. I ran into several glitches when I entered my tax info yesterday.

1) When entering 1099s, TurboTax didn't show two columns, this year and last year. After editing the 1099 imported from last year and completing, TurboTax kept telling me I hadn't entered 2020 info?

2) After running the Federal check and saving my return, my refund was
$ 1156. When I reopened my return my refund was $51?

thnx

So here's the story of $ spent. Buy turbotax preimer (I have rentals and need preimer) $69.00
Pay for an out of state tax form you need to file for that state - $45
And then... When you try to e-file they want an extra $44.99 to e-file. But of course they never tell you that until you buy the first cd to begin with.
When you call to get info about it, the tech who's opporating out of their home finally answers (after 30 min. Wait) her the phone equipment is so bad you can't understand half of what she's saying... Then she either hangs up on you or the call is dropped! And... Because i've used tt for 7 years I have to get it each yr. Because of being able to transfer a lot of data from the previous year. Never again!

I have spent 3 weeks and multiple hours on the phone with TurboTax representatives trying to get my pasword reset. No one knows what to do.
When I try to use their password / user name change app nothing happens. I am supposed to get an email with a code. No email ever shows up.
Yesterday a rep got me to a cite that is supposed to be the tech department. She promised me I would hear from them by 8pm. No one ever got back. On another issue, I needed to pay for my business state tax forms. I continually stated that these were state forms for BUSINESS. She charged me and then sent the for for Individuals. I can't deal with these people anymore!