Atlantic Express Corporation reviews & complaints 1
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Packages (track id # 617574 and 617575) and compensation which your cust service offer to me
Dear Sir / Madame,
I'm an unhappy customer
This is Florentina Pavloschi, I really like to inform you about the late package's delivery in Romania (Track ID # 617574 and 617575 ) . I choose airplane (and I pay $2, 99 /pound ) total with insurance included, I pay $265.00 (a lots of money - and I expect to be delivery in time frame 7 to 12 days …contractual terms).
I try to spoke with customer service, and send to them a lot of information Emails ...the only resolution coming back its ($30 -for future shipment in Romania, and $59.70 for the 2nd package ).
If you doing the math you will see how much money I loose ( total pay by me $265.00 - $59.70 = short $200.00 ….I'm not really interested for the $30 future shipment...because I'm not shore if ever I choosing you for delivery anymore..
I send also Emails regarding my complain to the CEO of your company (Gintaras and Tadas ), they don't replay to me...look like the money for customers its good only when its take ...no for resolve the issue.
- 1st package tracking ID # 617574 (was receive after 23 days)
-2nd package tracking ID # 617575 (was receive after 35 days)
For a -1st package ( 617574 ) - Ms. Katryna Karpovaitė customer service AEC offered me credit for $30 (for future shipments to Romania ).
- and for 2nd package (617575 ) -Ms. Oleksandra Shpak want to refund me $59.70.
Until now I don't have no Refund back...?
I have been a regular client of your business, but now I am completely disappointed . Please, address my issue with immediate attention (I expect a full compensation and look forward to your replies within the shortest time ).
Also, you are free to contact me on my email ([protected]@gmail.com), or call me [protected] ).
My address is 12436 Leaflet Dr, Keller TX 76244
Thank you in advance !
Sincerely, Florentina Pavloschi
Desired outcome: Atlantic Express Corporation
Atlantic Express Corporation contacts
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