TurboTax reviews & complaints 517
Keywords
refund taxes customer service service file experience software return tax return income irs product fee account issue money process scam filing checkNewest TurboTax reviews & complaints
Joining up with Karma worst idea ever
I don't want credit Karma but I was forced to use it also I was forced to pay extra for my taxes when I get them free every year. Also when I was done I can't print my return. TurboTax was good last year but never ever again will I use them. Horrible and cost more money than they advertise. I am so going elsewhere next year.
Desired outcome: None but stop using Credit Karma most of us don't need it.
Deluxe 2021
Last year, after installing, activating, and using TurboTax it required a (new, additional) activation code (it had already been installed on 5 computers). Intuit did not learn anything from all of us having that experience and the same thing happened at least once again with this year's version. In addition, on another installation it registered the activation code followed by an error message, so a similar problem that took over an hour on the phone to resolve.
I Tweeted about this unacceptable level of service, but received nothing but generic apologies.
I have been using TurboTax since 1998, possibly earlier, except for 3 years when I used H & R Block software. With Intuit's level of service, it may be time to use them again.
I bought my copy of TurboTax at Costco on 1/1/22 and the initial activation code is available on request.
Desired outcome: Return of the price I paid for a faulty product and/or some assurances that the error has been located and resolved.
Turbo tax
It's not difficult to file taxes. Especially with how easy it has been made to import W-2's. But boy does TurboTax make it so. I see the control number and I type it out exactly as my W-2 says and it tells me that have it wrong. I then erase, copy, add and take off spaces. However, nothing is working and what do I get suggested? To by the $30 package just for them to enter my control number. The website has been programed so that the control number is wrong and thus, make us look for help. Lost a customer, which I'm sure you don't care about since I didn't have the PLUS. It's not like my review is going to change anything, but good to let it out, I guess.
Desired outcome: Answer: "Why isn't my control number accepted?"
turbo tax business
I purchased both turbo business and turbo tax home and business, both programs lost all of my into - GONE - on the phone with turbo tax for almost 2 hours, no help, it has something to do with windows defender blocking the program, don't you think turbo tax should know that? now have to enter 4 hours of info all over again, really, next year HR Block
Turbotax Deluxe Case #[protected]
I need to amend my 2020 tax return (local, not web based). I started my TurboTax Deluxe 2020 and it defaulted to asking me my license code. I put in the code and it returned error code 605 that my license code was not correct. This was the same code and software I used in 2020.
Spent three hours with customer service and was no help.I still need to amend my 2020 tax. I have everything I need on my desktop except a functional application.
Desired outcome: Need a functional version of TurboTax Deluxe 2020 be it software or license code
Desired outcome: Need a functional version of TurboTax Deluxe 2020 be it software or license code
product and service
I have used Turbo tax for over 15 years but after last year I WILL NOT EVER USE THEM AGAIN. The e-file took 16 weeks to get back could not get direct deposit I filed for my 4 grandkids the same results. the program had an error. when Turbo tax was informed so sorry nothing they could do, Well there is something I can do now WILL NOT USE THEM Would not recommend
I have used Turbo tax for over 15 years but after last year I WILL NOT EVER USE THEM AGAIN. The e-file took 16 weeks to get back could not get direct deposit I filed for my 4 grandkids the same results. the program had an error. when Turbo tax was informed so sorry nothing they could do, Well there is something I can do now WILL NOT USE THEM Would not recommend
Customer Service
I spoke to a "customer specialist" Roger from Turbotax who was rude, sounded like he just woke up and was totally unprofessional. I asked a legitimate question about pricing, and he did not help explain the price differences between products. He was not helpful at all, kept interrupting me and was very argumentative. At one point he was ridiculing me in the background for asking if the price difference for the same product can be matched. At the end of it he talked about how he valued his job, which was totally bizarre and unrelated to what I was inquiring about. The experience really put me off. Worst customer service I've dealt with for such an expensive product!
John Adams. I feel your pain. I paid $188 directly online to Inuit for TTx Permier. Found out later Stapes had the same thing for $75! Worse than paying 250% more for the product, the software was awful this year, and the so-called Live Help was useless. I called 7 times total. Kept getting cut off at various points talking to a rep. Call #6 the rep was patient and really tried to answer my question, and after several tries to consult with someone else, admitted she couldn't answer my question. The last call, I asked the rep who I could talk to about pricing - he immediately hung up on me! Bottom line, I paid too much, the live help was a joke. Also, I like to check the actual tax forms as I go, but found you cannot do that on the online version, for which I paid the $188. TurboTax has dumbed down their product this year so much that it didn't meet my needs. Suggestion - I found that you can file online directly with IRS; you fill out the forms online and efile all for free. Anyone who is comfortable with content of the forms might want to try it. I definitely will for 2022!
TurboTax Premier 2020
REF: Your Intuit TurboTax Case #[protected]
I need to amend my 2020 tax return (local, not web based). I started my TurboTax Premier 2020 and it defaulted to asking me my license code. I put in the code and it returned error code 605 that my license code was not correct. This was the same code and software I used in 2020.
The above case number, spent considerable time with customer service. Indicated they would send me a link to re-download Premier 2020 and a license code. This was not done. Was told the license code should be good for 7 years. 2020 & 2019 asked for activation codes. 2018 & 2017 did not require the code to initialize.
My second Intuit contact, no case number, finished with nothing could be done and go to the IRS for a copy of my return. Sorry, I don't think so.
I have a product, the setup worked in 2020, should still work today and up to 7 years as told by customer service.
I still need to amend my 2020 tax. I have everything I need on my desktop except a functional application.
Desired outcome: Need a functional version of TurboTax Premier 2020 be it software or license code
I can't import a couple of H & R files from last year
I normally do 5 returns a year and I have been using H & R Block software. I decided to switch to Turbo and I can import 3 files but not the other two. What could the reason be? If it can do 3 why not the other 2? I don't want to return the product but if I'm unable to have all the files imported I may have to. I don't want to have to go searching for information that would be in last years return.
Desired outcome: I would like to import the other files
TurboTax Deluxe
I have been using TurboTax since 1997 - I am on the auto-renewal program to receive a CD yearly. Last year (2021) I had to hire household help to help take care of my husband who was in the final stages of Parkinson disease. I realized the Deluxe version which I already received and paid for does not include Schedule H for Household help. It took me two phone calls and over an hour of my time to be told I had to purchase the business version of the program. While I was on the phone with the second representative, he charged my credit card on file $171.60 for this version. He did not tell me how much he was charging to the card, I assumed it was the $89.00 I had seen on the website. He first told me that he thought he could get me a discount since I had already paid for the Deluxe version, then he told me he could not give me a discount. I have two problems with this entire situation: First, I can't be the only retired person in this country facing this type of situation. We had Social Security and retirement income in 2021 and I'm required to purchase an expensive business version to complete Schedule H (which has nothing to do with a business). Schedule H should be included in the Deluxe version. I should NOT have to buy another product. Second, while on the phone I ask if I could be refunded what I paid for the Deluxe version. I was told he could not refund my money; however, he could send me an e-mail with instructions on how to get a refund. The e-mail I received was This: "Your Intuit TurboTax Case #[protected] has been Resolved" - without instructions to get my money for Deluxe returned. Next year I'm looking for different software.
Desired outcome: Quit making ordinary people buy un-needed expensive software versions.
delux
I was promised a free download my software for this year for all the inconveniences and the problems they had with it from last year. The representative told me that I would be able to get a free download of the software and that I would have to call in next year and I ask him if that was going to be in the notes he said yes when I called in to get my software they see all the problems that I had but I'm still waiting to get my software. I've been using TurboTax since they have been in business and I thought this was an honorable company but if you can't trust what their representatives say what are you supposed to do. I need this matter resolved and my software given to me as I was told would happen and that they honor what the representative said to me the call should be recorded so they can hear exactly what transpired. I need to speak with someone to get this resolved
Desired outcome: My software
intuit
Turbo tax charged us for doing our taxes. We paid our taxes and then got a bill for over $4000.00. CP2000 Form by IRS states we under reported our income. Thankyou Turbo. You populated the sales of our stocks and reported the entire amount as earned income. Of course you didn"t populate the price we paid for the stock to the IRS. So the IRS thinks we got the stock for nothing and everything over nothing is 100% something. NFG Turbo. Now would you be so kind to answer your phones and reimburse me for a horrible experience.
Desired outcome: Pay my costs for doing my taxes correctly and refund all charges to do my taxes.
Try getting in touch with TURBO after you have done your taxes. Good luck.
Turbo Tax
Havent recievied My 2019 Tax return, Do I need a card or is it paper? Plz help
Thank you
Unethical behavior
I purchased Turbo Tax 2021 direct from Turbo Tax in October. The website said the product would be available on Nov 3rd. When I downloaded the software on November 3rd they did not give me a license code to activate it. When I contacted them they said the license code would not be available until mid December. DON'T BUY THIS PRODUCT.
This seems to be their mode of operation. Last Year I bought the product and about half of the program was not functional. It was months before it was a fully working program.
Desired outcome: A WORKING PROGRAM
tax files
I have used Turbo Tax for the last 10 years or so but after the way it screwed up my taxes and my grandkids taxes I will never use it again
Refund
Turbotax calculations said I would receive $548.00 refund, I didn't. IRS informed me that I owed them $36.00. I want to be reimbursed for my payment to process my taxes. I have rec'd 2 messages saying "How are you enjoying your 548.00 refund! I want an explanation why this happened!
Karen R. Chappelear
6435 Green Field Rd. #1205
Elkridge, MD 21075
I have also written the Md. Attorney General to look into this.
Karen
Desired outcome: Refunds
Stimulus payment instructions on turbotax ask the wrong question and display the wrong amount.
I enterned the information for the stilumus payment as directed by turbotax. Turbo tax instruction also said as per my adjustied income I was to receive 1200 first and 1200 second. Which was not right it was 1200 first and 600 second. Turbotax also asked if the two 1200 was what I received. The answer was of no. The irs said that two question was wrong and that my 600 plus dollars was was because of your misleading information on turbotax program.
I would like to be refunded.
Thanks.
James Jenkins
Self Employment Tax Forms
I have tried to process my taxes using this service since the beginning of this year. It has repeatedly been an issue to process it due to needing a form, which the turbo tax site has no information on. I was self-employed for part of the year and the whole process to get that information process is insanely redundant.
I requested a refund within the required time and heard nothing. I want a refund as this money did not provide a service of which was followed through with.
Desired outcome: Refund.
TurboTax Home and Business 2019
I am opening the software on my laptop right it was when I filed the 2019 return. You are requesting a re-entry of the license code from the sleeve that contained the cd or the download. THIS IS INSANE! I AM YOUR CUSTOMER AND BOUGHT THE SOFTWARE AND BOUGHT YOUR AUDIT DEFENSE AND FILED MY RETURNS THROUGH TURBOTAX JUST I HAVE FOR YEARS. HOW DARE YOU MAKE ME WASTE TIME JUSTIFYING THAT I BOUGHT THE PROGRAM THAT I NOW NEED TO FILE AN AMENDED RETURN.
I CANNOT BELIEVE YOUR WILLINGNESS TO ALIENATE A CONSUMER AND LOYAL USER FOR MANY YEARS. THIS ACTION IS UNCALLED FOR AND REPULSIVE.
Desired outcome: TAKE YOUR RESTRICTIONS OFF THE SOFTWARE I PAID FOR AND USE LEGITIMATELY
tax refund charge
I filed my 2020 federal income tax using Free Tax USA . I received a substantially smaller refund, then what is listed on the IRS website, via direct deposit from Turbo Tax. I didn't use Turbo Tax and I have tried to reach their customer line but just get automated answers . IRS is the same
Desired outcome: An honest answer
TurboTax Customer Reviews Overview
TurboTax In-depth Review
User-Friendliness:
Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.
Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.
Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.
Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.
Features and Tools:
Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.
Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.
Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.
Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.
Pricing and Plans:
Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.
Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.
Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.
Customer Support:
Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.
Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.
Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.
Security and Privacy:
Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.
Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.
Accuracy and Reliability:
Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.
Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.
Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.
Mobile Experience:
Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.
Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.
User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.
Additional Resources:
Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.
Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.
Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.
Customer Reviews and Ratings:
Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.
Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.
Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.
Integration with Other Platforms:
Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.
Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.
Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.
Refund and Payment Options:
Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.
Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.
Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.
Industry Reputation:
Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.
Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.
Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.
Most discussed TurboTax complaints
inability to communicate with support!Recent comments about TurboTax company
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