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I need to lodge a complaint please and escalate the issue to the managerial level.
Trip.com confirmed on 21.08.2023 (09:43am Irish Time) that according to their records, at the time of my booking process, the flight date was mistakenly set for September 11th, instead of the intended date of October 23rd after their internal investigation and asked me what compensation that I would like to have. By now (2 days after i.e. 23.08.2023), I am still waiting for the confirmation with the correct flight details to be sent to me.
After a few hours (i.e. 21.08.2023 – 14:21 Irish Time), Trip.com requested me to disregard their previous reply and declined what they offered to the customer. Their customer service is extremely unprofessional and totally not trustworthy. They are not liable to what they said which is indeed an irresponsible company. Now, they shifted their own responsibility to the customer for bearing their internal mistake by asking me to follow the normal policy by paying extra to change the flight dates. More ridiculous is that the supervisor (Brent) without my consent nor mutual agreement then just offered me the credit points as what-so-called a gesture of goodwill to “shut my mouth”. Would I use Trip.com again? The issue remain unsettled.
Please refer to the Trustpilot review (as attached) of Jess B (CA) with headline — "ABSOLUTE SCAM" — > I am not the only victim suffered from the internal mistake of Trip.com! What a cheater!
Desired outcome: Issue the ticket with the correct ETD on 23.10.2023 (Monday)
I have the same situation I booked for September 17-23,2023 round trip. After we paid I received an email it was booked on September 12-18,2023 This really made me stressed I wanted to book early so could save money and it's a really big scam. will see what's going to happen I want to get my money back.
Thanks Recy for sharing. It is very obvious that I am not the only victim to suffer from this. Trip.com is still dragging on giving me a resolution. 911 is coming...
Because of the written confirmation of their Customer Service Advisor for admitting that's the error of Trip.com for the wrong flight date, I booked my train tickets (NOK3,364) for catching that flight right away. Just an hour after I did my purchase for the train, the same Customer Service Advisor of Trip.com asked me to disregard his reply and SUDDENLY denied their own fault. By now, I am stuck in the middle ---> No return flight back home plus a loss of NOK3,364 (for the train). This is a dual loss to me just due to the mistake of Trip.com. Trip.com refused to take the FULL responsibility for their fault and misleading information given to the end-customers.