CB Travel and Vacations Trip.com Not responsible. Avoid it.

Trip.com review: Not responsible. Avoid it.

JJJ90907 of US

Apr 13, 2025 10:53 pm EDT

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You received a notice from Trip.com for a delayed flight and telling you are able to change the flight for free. Then you followed each step of the instructions to change the flight and got confirmation of the changing on their App. Also you called their online staff and got confirmed again for the changing. But in the end your change was not accepted by the flight and you could not receive any refund. that is what happened to me. Not recommend trip.com for anyone.

Trip.com response

Apr 14, 2025 3:39 am EDT

Trip.com customer support contacts

Phone numbers

+1 (833) 896-0077

1800 861 122

Address

Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, CN

Website

www.trip.com

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Hi, JJJ90907.

Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Complaints Board}

Thank you for your cooperation and understanding.

Best Regards,

Una
Trip.com

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.