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Trip.com review: Unclear booking conditions - refuse to refun

Salti of US

Apr 02, 2026 9:19 am UTC

Verified customer

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I booked a ticket with Trip that noted a 24 hrs cancellation condition. I cancelled within the time frame due to change of situation. However, this trip was only partially cancelled, and I received a partial refund. When I [inquired they informed me that I had only selected to cancel part of the flight - not the whole booking and that there was a small popup noting this was a 'self transfer ticket'. This is deceitful - as I have never hear of what a self transfer ticket means and why that would affect me and the broader booking. I wanted to cancel the whole booking and that is what I understood was happening. They only cancelled half and now I am short near 400USD

Desired outcome: refund of the remaining flight

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+852 30 699 966

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