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Trip.com review: Executive fraud: public vow to call across 3 platforms, documented failure to contact.

Medfouni Imad of DZ

Dec 05, 2025 9:13 am EST

Verified customer

Featured review

I am documenting Trip.com's egregious executive misconduct. They sold a flawed itinerary (Booking Ref: 1688893965459175 for November 7, 2025) that resulted in my DENIAL OF BOARDING and significant financial consequential losses (including missing insurance premiums and replacement flights).

The core issue now is their documented pattern of executive fraud and public lying:

Following my complaints, Trip.com’s executive response team (under the names "Kaitlyn" or similar executive titles) publicly commented across multiple high-profile review platforms, making the identical, documented, and false promise to "reach out directly to resolve the issue."

These public promises were made on:

Trustpilot

Sitejabber

The last promise was made THREE DAYS AGO (as of December 5, 2025). I can confirm I have received ZERO contact from Trip.com management to date.

Executive Deception & Regulatory Filing: This pattern confirms Trip.com's strategy is not resolution, but calculated public deception to appease consumers and regulators. I have documented this failure to honor their public commitments in my official U.S. DOT complaint (File #202511797400).

I demand immediate full compensation for the losses incurred due to the flawed ticket and their subsequent executive lies. Their public statements are meaningless and constitute a serious breach of trust.

Recommendation: no

Trip.com - Executive fraud: public vow to call across 3 platforms, documented failure to contact. - Photo 1

Trip.com - Executive fraud: public vow to call across 3 platforms, documented failure to contact. - Photo 2

Trip.com - Executive fraud: public vow to call across 3 platforms, documented failure to contact. - Photo 3

Trip.com - Executive fraud: public vow to call across 3 platforms, documented failure to contact. - Photo 4

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Trip.com Contacts

Trip.com phone numbers

+1 (833) 896-0077

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United States

1800 861 122

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Australia

8800 707 3735

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Russia

1800 012 276

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Thailand

+44 113 868 8886

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United Kingdom

+30 211 198 8711

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Greece

+33 800 908 946

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France

+49 800 100 6883

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Germany

+39 800 597 104

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Italy

+31 800 020 1765

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Netherlands

+48 222 235 188

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Poland

+34 900 866 918

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Spain

+90 850 390 2959

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Turkey

+86 212 226 8881

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China

+852 30 699 966

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Hong Kong

+62 213 972 2155

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Indonesia

+81 120 925 780

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Japan

+60 392 128 212

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Malaysia

+65 68 182 868

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Singapore

+82 16 660 060

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South Korea

+886 277 039 088

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Taiwan

+84 244 458 1784

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Vietnam

+55 113 957 9177

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Brazil

More phone numbers

Trip.com emails

en_support@trip.com

100%
Confidence score: 100%

Support

Trip.com address

Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, China

Trip.com social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 08, 2025
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