Trip.com

Hi,

on 28th February I booked a flight from Singapore to Denpasar for 7th May with Air Asia. Skyscanner brought up Trip.com as the agent and I booked through them, booking number [protected].

I received payment confirmation from Skyscanner as well as from Trip.com - see end of this email. However, I did not receive a valid ticket. At Singapore Airport I was rejected because the payment confirmation did not have my correct name and there was no valid ticket amongst the documentation I had received from Trip.com.

I now had to buy a new ticket for a later flight for A $177 and had to wait at Singapore airport for another 4 hrs. Trip.com is a provider I used because it was advertised on your website which I had trusted.

Please re-imburse the price of the new ticket A $177 as soon as possible.

Kind regards

Angie

Booking summary
Depart SIN > DPS
Monday, 07 May 2018. Direct
503
09:20 SIN Singapore Changi > 12:00 DPS Bali (Denpasar)
Passengers
Juanita NT
Payment summary
Flight price
Fares (inc taxes and fees) $96.54
Surcharges
Card payment fee $0.00
Total price $96.54

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