Trip.com

I received email from Trip.com that my flight 5 days later is cancelled. When I call to the airline directly to confirm, the flight is actually still on schedule. In addition, they cancelled and refunded my booking without my acknowledgement. This is completely ridiculous and unacceptable.

I will believe that the agent (I.e Trip.com) has accepted too many bookings that they can't deliver, and hence they send out fake emails to their customers that the flight has been cancelled. This is totally a scam company and totally ruined the reputation of Skyscanner. Will never use Skyscanner again as they did not assess reliable vendors to the website!

Hi,

on 28th February I booked a flight from Singapore to Denpasar for 7th May with Air Asia. Skyscanner brought up Trip.com as the agent and I booked through them, booking number [protected].

I received payment confirmation from Skyscanner as well as from Trip.com - see end of this email. However, I did not receive a valid ticket. At Singapore Airport I was rejected because the payment confirmation did not have my correct name and there was no valid ticket amongst the documentation I had received from Trip.com.

I now had to buy a new ticket for a later flight for A $177 and had to wait at Singapore airport for another 4 hrs. Trip.com is a provider I used because it was advertised on your website which I had trusted.

Please re-imburse the price of the new ticket A $177 as soon as possible.

Kind regards

Angie

Booking summary
Depart SIN > DPS
Monday, 07 May 2018. Direct
503
09:20 SIN Singapore Changi > 12:00 DPS Bali (Denpasar)
Passengers
Juanita NT
Payment summary
Flight price
Fares (inc taxes and fees) $96.54
Surcharges
Card payment fee $0.00
Total price $96.54

Registered Office: Skyscanner Ltd, Floor 6, The Avenue, 1 Bedford Avenue, London, WC1B 3AU, UK,
UK Company Number: [protected]; VAT Registration Number: GB [protected]
Privacy Policy | Contact us | www.skyscanner.net