CB Travel and Vacations Trip.com Complaints #2-21

Trip.com review: Poor handling of a sensitive matter

Orange333 of US

Sep 01, 2026 6:15 am UTC

Featured review

Very disappointed with Trip.com. My booking became unusable due to a serious and unexpected safety-related incident, and I provided all information I was legally able to provide. Despite this, I have been unable to get a reasonable outcome and am now escalating the matter further. I’m also seeing many similar complaints across Facebook and other platforms. I strongly recommend travellers read these pages and reviews before booking, particularly around how Trip.com handles serious unforeseen circumstances.

Desired outcome: REFUND

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Trip.com Contacts

Trip.com phone numbers

+1 (833) 896-0077

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United States

1800 861 122

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11%
Confidence score

Australia

8800 707 3735

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Russia

1800 012 276

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Thailand

+44 113 868 8886

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United Kingdom

+30 211 198 8711

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Greece

+33 800 908 946

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France

+49 800 100 6883

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Germany

+39 800 597 104

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Italy

+31 800 020 1765

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Netherlands

+48 222 235 188

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Poland

+34 900 866 918

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Spain

+90 850 390 2959

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Turkey

+86 212 226 8881

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China

+852 30 699 966

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Hong Kong

+62 213 972 2155

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Indonesia

+81 120 925 780

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Japan

+60 392 128 212

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Malaysia

+65 68 182 868

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Singapore

+82 16 660 060

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South Korea

+886 277 039 088

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Taiwan

+84 244 458 1784

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Vietnam

+55 113 957 9177

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Brazil

More phone numbers

Trip.com emails

en_support@trip.com

100%
Confidence score: 100%

Support

Trip.com address

Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, China

Trip.com social media
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Nov 01, 2026
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