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Trip.com review: Hotel reservations

Umesh Gurnani of US

May 24, 2026 3:35 pm UTC

Verified customer

Featured review

I booked two rooms with Trip.com in Holliday Inn HongKong and paid them upfront. Upon reaching the hotel I was informed by the hotel that they didn’t have my booking so I had to make a new booking and pay again for the rooms. Upon contacting trip.com for several days they came back and said sorry we cannot refund. I was extremely disappointed and frustrated that being a loyal diamond customer this is how I was treated. I seriously suggest you don’t use this company they will never help you when required

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Trip.com Contacts

Trip.com phone numbers

+1 (833) 896-0077

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United States

1800 861 122

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11%
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Australia

8800 707 3735

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Russia

1800 012 276

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Thailand

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United Kingdom

+30 211 198 8711

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Greece

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France

+49 800 100 6883

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Germany

+39 800 597 104

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Italy

+31 800 020 1765

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Netherlands

+48 222 235 188

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Poland

+34 900 866 918

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Spain

+90 850 390 2959

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Turkey

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China

+852 30 699 966

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Hong Kong

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Indonesia

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Japan

+60 392 128 212

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Malaysia

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Singapore

+82 16 660 060

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South Korea

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Taiwan

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Vietnam

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Brazil

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Trip.com emails

en_support@trip.com

100%
Confidence score: 100%

Support

Trip.com address

Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, China

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May 25, 2026
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