CB Travel and Vacations Trip.com

Trip.com review: The trip was a mistake

aykut alpagut of US

Dec 30, 2025 4:01 pm EST

Verified customer

Featured review

I purchased a round-trip flight ticket for three passengers from Ankara to Ercan via Trip.com. The flight date was January 6. Due to a change in my daughter’s exam schedule, I requested the cancellation of only my daughter’s ticket approximately one week before departure.

Trip.com refused to process any refund, claiming that this was due to the airline’s policy. However, after contacting AJet directly, I was clearly informed that the ticket is refundable and that the cancellation authority lies entirely with the agency that issued the ticket — namely, Trip.com.

Despite this confirmation from the airline, Trip.com refused to take action. I paid 2,540 TRY for my daughter’s ticket and I am requesting the refund of this amount. I also attempted to get support through the Trip.com app today, but I received no help at all.

I have been using Trip.com for nearly two months and have traveled to two different countries during this time. This experience clearly shows a lack of transparency, accountability, and customer support. Choosing Trip.com has proven to be a serious mistake.

I demand that my grievance be resolved and that the amount paid for my daughter’s ticket be refunded at the maximum possible rate without further delay.

Recommendation: The trip was a mistake

0 comments

Add a comment

Trip.com - Flight cancelled but trip.com still selling the ticket 3

Trip.com - Misleading student ticket information

Trip.com - Trip.com refused to refund or reschedule cancelled flights

Trip.com - Date change - 7216492917

Trip.com - Flight to brunei on 16th october to 30th october, bi004

Trip.com - Executive fraud: public vow to call across 3 platforms, documented failure to contact.

Trip.com - Unclear Flight cancellation fee

Trip.com - Flights Mann - Booking 16820556939

Trip.com - trip.com not refunding money

Trip.com - Yet to receive refund for cancellation of airasia flights booked via trip.com

View all Trip.com reviews and complaints

Trip.com Contacts

Trip.com phone numbers

+1 (833) 896-0077

Click up if you have successfully reached Trip.com by calling +1 (833) 896-0077 phone number 0 0 users reported that they have successfully reached Trip.com by calling +1 (833) 896-0077 phone number Click down if you have unsuccessfully reached Trip.com by calling +1 (833) 896-0077 phone number 1 1 users reported that they have UNsuccessfully reached Trip.com by calling +1 (833) 896-0077 phone number

United States

1800 861 122

Click up if you have successfully reached Trip.com by calling 1800 861 122 phone number 1 1 users reported that they have successfully reached Trip.com by calling 1800 861 122 phone number Click down if you have unsuccessfully reached Trip.com by calling 1800 861 122 phone number 1 1 users reported that they have UNsuccessfully reached Trip.com by calling 1800 861 122 phone number

Australia

8800 707 3735

Click up if you have successfully reached Trip.com by calling 8800 707 3735 phone number 0 0 users reported that they have successfully reached Trip.com by calling 8800 707 3735 phone number Click down if you have unsuccessfully reached Trip.com by calling 8800 707 3735 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling 8800 707 3735 phone number

Russia

1800 012 276

Click up if you have successfully reached Trip.com by calling 1800 012 276 phone number 0 0 users reported that they have successfully reached Trip.com by calling 1800 012 276 phone number Click down if you have unsuccessfully reached Trip.com by calling 1800 012 276 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling 1800 012 276 phone number

Thailand

+44 113 868 8886

Click up if you have successfully reached Trip.com by calling +44 113 868 8886 phone number 0 0 users reported that they have successfully reached Trip.com by calling +44 113 868 8886 phone number Click down if you have unsuccessfully reached Trip.com by calling +44 113 868 8886 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +44 113 868 8886 phone number

United Kingdom

+30 211 198 8711

Click up if you have successfully reached Trip.com by calling +30 211 198 8711 phone number 0 0 users reported that they have successfully reached Trip.com by calling +30 211 198 8711 phone number Click down if you have unsuccessfully reached Trip.com by calling +30 211 198 8711 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +30 211 198 8711 phone number

Greece

+33 800 908 946

Click up if you have successfully reached Trip.com by calling +33 800 908 946 phone number 0 0 users reported that they have successfully reached Trip.com by calling +33 800 908 946 phone number Click down if you have unsuccessfully reached Trip.com by calling +33 800 908 946 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +33 800 908 946 phone number

France

+49 800 100 6883

Click up if you have successfully reached Trip.com by calling +49 800 100 6883 phone number 0 0 users reported that they have successfully reached Trip.com by calling +49 800 100 6883 phone number Click down if you have unsuccessfully reached Trip.com by calling +49 800 100 6883 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +49 800 100 6883 phone number

Germany

+39 800 597 104

Click up if you have successfully reached Trip.com by calling +39 800 597 104 phone number 0 0 users reported that they have successfully reached Trip.com by calling +39 800 597 104 phone number Click down if you have unsuccessfully reached Trip.com by calling +39 800 597 104 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +39 800 597 104 phone number

Italy

+31 800 020 1765

Click up if you have successfully reached Trip.com by calling +31 800 020 1765 phone number 0 0 users reported that they have successfully reached Trip.com by calling +31 800 020 1765 phone number Click down if you have unsuccessfully reached Trip.com by calling +31 800 020 1765 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +31 800 020 1765 phone number

Netherlands

+48 222 235 188

Click up if you have successfully reached Trip.com by calling +48 222 235 188 phone number 0 0 users reported that they have successfully reached Trip.com by calling +48 222 235 188 phone number Click down if you have unsuccessfully reached Trip.com by calling +48 222 235 188 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +48 222 235 188 phone number

Poland

+34 900 866 918

Click up if you have successfully reached Trip.com by calling +34 900 866 918 phone number 0 0 users reported that they have successfully reached Trip.com by calling +34 900 866 918 phone number Click down if you have unsuccessfully reached Trip.com by calling +34 900 866 918 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +34 900 866 918 phone number

Spain

+90 850 390 2959

Click up if you have successfully reached Trip.com by calling +90 850 390 2959 phone number 0 0 users reported that they have successfully reached Trip.com by calling +90 850 390 2959 phone number Click down if you have unsuccessfully reached Trip.com by calling +90 850 390 2959 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +90 850 390 2959 phone number

Turkey

+86 212 226 8881

Click up if you have successfully reached Trip.com by calling +86 212 226 8881 phone number 0 0 users reported that they have successfully reached Trip.com by calling +86 212 226 8881 phone number Click down if you have unsuccessfully reached Trip.com by calling +86 212 226 8881 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +86 212 226 8881 phone number

China

+852 30 699 966

Click up if you have successfully reached Trip.com by calling +852 30 699 966 phone number 0 0 users reported that they have successfully reached Trip.com by calling +852 30 699 966 phone number Click down if you have unsuccessfully reached Trip.com by calling +852 30 699 966 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +852 30 699 966 phone number

Hong Kong

+62 213 972 2155

Click up if you have successfully reached Trip.com by calling +62 213 972 2155 phone number 0 0 users reported that they have successfully reached Trip.com by calling +62 213 972 2155 phone number Click down if you have unsuccessfully reached Trip.com by calling +62 213 972 2155 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +62 213 972 2155 phone number

Indonesia

+81 120 925 780

Click up if you have successfully reached Trip.com by calling +81 120 925 780 phone number 0 0 users reported that they have successfully reached Trip.com by calling +81 120 925 780 phone number Click down if you have unsuccessfully reached Trip.com by calling +81 120 925 780 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +81 120 925 780 phone number

Japan

+60 392 128 212

Click up if you have successfully reached Trip.com by calling +60 392 128 212 phone number 0 0 users reported that they have successfully reached Trip.com by calling +60 392 128 212 phone number Click down if you have unsuccessfully reached Trip.com by calling +60 392 128 212 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +60 392 128 212 phone number

Malaysia

+65 68 182 868

Click up if you have successfully reached Trip.com by calling +65 68 182 868 phone number 0 0 users reported that they have successfully reached Trip.com by calling +65 68 182 868 phone number Click down if you have unsuccessfully reached Trip.com by calling +65 68 182 868 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +65 68 182 868 phone number

Singapore

+82 16 660 060

Click up if you have successfully reached Trip.com by calling +82 16 660 060 phone number 0 0 users reported that they have successfully reached Trip.com by calling +82 16 660 060 phone number Click down if you have unsuccessfully reached Trip.com by calling +82 16 660 060 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +82 16 660 060 phone number

South Korea

+886 277 039 088

Click up if you have successfully reached Trip.com by calling +886 277 039 088 phone number 0 0 users reported that they have successfully reached Trip.com by calling +886 277 039 088 phone number Click down if you have unsuccessfully reached Trip.com by calling +886 277 039 088 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +886 277 039 088 phone number

Taiwan

+84 244 458 1784

Click up if you have successfully reached Trip.com by calling +84 244 458 1784 phone number 0 0 users reported that they have successfully reached Trip.com by calling +84 244 458 1784 phone number Click down if you have unsuccessfully reached Trip.com by calling +84 244 458 1784 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +84 244 458 1784 phone number

Vietnam

+55 113 957 9177

Click up if you have successfully reached Trip.com by calling +55 113 957 9177 phone number 0 0 users reported that they have successfully reached Trip.com by calling +55 113 957 9177 phone number Click down if you have unsuccessfully reached Trip.com by calling +55 113 957 9177 phone number 0 0 users reported that they have UNsuccessfully reached Trip.com by calling +55 113 957 9177 phone number

Brazil

More phone numbers

Trip.com emails

en_support@trip.com

100%
Confidence score: 100%

Support

Trip.com address

Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, China

Trip.com social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jan 02, 2026
View all Trip.com contacts