Travelgenio
reviews and complaints

Good evening,

I bought a ticket online from your agency and i wanted to change the return date and i used your site on “my trips” section to request to change the return date and i sent emails to the customer support but no answer at all.

Ticket number is [protected]

Please i need an answer

Thank you

i booked 2 flight tickets from Tel Aviv to Stockholm

before paying to - check what you're paying for the price was 4,646 NIS

i paid and suddenly i paid for 5,641 NIS - about 300 euros in addition to the quoted price. obviously i would never buy the tickets for the paid fare.

in addition, on the confirmation email it says 0 baggage, where in the reservation there is 1 baggage for each traveler.

please refund me asap the delta between the quoted priced and the paid price and update the baggage as for the reservation.

my booking ref [protected]

Hi,

I have paid 8 058,76 NOK today 23.07.2022 for my ticket from Oslo to New York at your site via Klarna.

Klarna * tripmonster.c(RESERVERT BELØP) MADRID, ESP -8 058,76 NOK

After money were charged, I have received a message that the price has changed and if I want to proceed or not.

I have selected no, and everything dissappeared.

I have not received my ticket.

Can you please refund my money that I paid for it?

Kind regards,

Oleksandr

Hi,

We booked 3 return flights from Dublin, Ireland to Newark, USA in November 2022. Airline has since changed return flight, it is no longer direct to Dublin but going to Frankfurt first then on to Dublin with couple of hours lay over. Travelgenio contacted us by email 16/6/22, advising us of this and advising that we can request a refund or accept changes. We immediately emailed them back stating that 2 out of the 3 passengers are willing to accept the change but 3rd passenger requests a refund - we got an email back saying that our email address is not recognised use email address that booking was made under - not only did we use the booking email address but we also replied on the email that had been sent to us and yes using the booking email address. We have sent numerous emails, we have tried umpteen times to contact by phone but to no avail. Booking ref MM2UF5 - Ticket number 5119337 (this is the number we were provided with when we were notified of changes). We need someone to contact us to advise us that this matter is in hand PLEASE HELP kind regards Lorraine Bedford

Philipmont @aol.com was billed $1,874 on July 17th. Confirm No. [protected].

I bought a plane ticket with 100% refundable insurance from your travel agency.

The plane ticket I purchased is a round-trip ticket from Seoul, Korea, and arriving in Osaka, Japan.

The flight departs from Korea to Japan on July 24, 2022.

It is a flight departing from Japan to Korea on 07.27.

My flight name is 7c1302 and my reservation number is [protected].

The name of the reservation person is CHO Dain, and the name of the passenger is SHIN Minki.

I understand that you can get a refund only two days before boarding the plane. I applied for a refund on your site, but it was rejected, and I sent a lot of emails, but I didn't read them, so I feel very uncomfortable.

There is not much time left, so please process it quickly.

Can you send me the related information that the cancellation has been completed through my email?

[protected]@naver.com

Hi Team,

Please purchased tickets online from your Skyscanner (TravelGenio website and I also paid extra for insurance.

Booking Reference is:[protected]

And purchased Date is: 03/11/2021

I was Travelled to Pakistan dated: 09/11/2021

But Problem is my return Flight is cancelled by Thai Airline.

TG346 Thai Airways cancelled the return Flight of TG 346

Airline Booking Reference is: TG346 That’s reason I also lose the connecting Flight of Qantas QF24 Dated: 04/02/2022 Bangkok To Sydney.

Now Main supporting and favourable point is I paid extra for inssurance with each ticket via your website.

All E-Tickets Numbers are:

Please I request to your Team for ask to TravelGenio for New reservation of return Tickets for return Flight for same passengers.

After cancelation of flight Feb Flight I stuck in overseas because of unresponsive behavior of your Agent Travelgenio.

Please I am very disturbed I trust on your website and purchased my family Tickets from your website but this company is very bad for us not any proper response from Travelgenio.

I already many of emails to your TeamGenio.

Please ask Travelgenio to rebook my return Flight from Lahore to Sydney for any date during 20th of July to 30th July 2022.

Passengers Names:

1: Farooq Aslam (DOB :20/03/1976)

2: Mrs Madiha Farooq (Adult) (DOB: 02/07/1988)

3: Eshaal Farooq (Age 12) (child) (DOB: 09/10/2010)

4: Sheeza Farooq (Age 11) (child) (DOB: 30/10/2010)

5: Zayn Farooq (Age 5) (Child) (DOB:05/01/2017)

6: Huria Farooq (1) (infant) (DOB:13/12/2020)

Please help us to resolved this issue with your Agent Travelgenio.

On June 16th 2022 I reserved two tickets to Lisbon but I made a mistake with the dates. I wrote to Travelgenio and it took two weeds to change the dates but I have no booking code to prove that I change my dates. When I go to Portugal Air Lines, I can see my reservation but with the wrong dates ! I write every three days and they don't answer me and I need that booking code to move on with my trip.

Confirmation number: [protected]

We bought five plane tickets through Travelgenio in December 2021 for a flight operated by British Airways. We had a death in the family which required us to cancel the flight. We processed the cancellation request in February 2022, which Travelgenio denied, saying that the airline policy is that this is a non-refundable ticket. We have been constantly calling and requesting this cancellation since then (currently July 2022 - our flight is set to leave for July 26th).

Here's the kicker - other members of our group purchased the exact same ticket (same refund policy, same price, etc.) with BA directly and with other third parties and all were able to get credits for this flight. In fact, when we called BA directly they confirmed we can get a voucher for this flight (despite it being labeled as "non-refundable"). When we explained this Travelgenio they just kept claiming that the airline did not allow it, despite us telling them that we had spoken to the airline directly and they confirmed our booking number was in fact refundable as a voucher. I've gotten hung up on by multiple customer service reps at this point who could only say "the airline won't allow a refund" - in short, they are holding to our flight (and our money) under totally false pretenses that they were not even willing to revisit or call the airline about.

I have been waiting three years to get back from London to New Zealand to see my family. As soon as borders opened in February, I booked the best / cheapest flight I could find via Travelgenio. I have had emails about 'flight changes' but couldn't keep track so logged my booking reference into Lufthansa's website. No flights attached to that booking number - all cancelled... (after waiting 50 mins to speak to a 'customer services' rep at the airline - who told me cancellations were made in March and April)). When I go onto the Travelgenio website, it says 'Your changes are being processed'. The flight is next weekend! Help please! Refund or new flights ASAP!

Hello

My ticket is not issued, so I can't use it.

It is a Turkish flight from Tbilisi to Incheon on July 30.

The reservation number is [protected].

The travel schedule is available on E-Ticket, but the reservation cannot be confirmed on the Turkish Airlines website.

When I asked Turkish Airlines, it was impossible to use it because it was not issued, and the travel agency must issue it.

I'd like to have an airline ticket, please.

Thank you.

Good morning

I make reservations for travel from CGK to KUL but still I am not received flight tickets for me and my family

My Name Ali Abdullah A Alturki

My Email [protected]@yahoo.com

My reservation ticket 15/07/2022 at 17:00

Air flight : Batik Air Indonesia, ID 6018

Bookingnumber [protected]

Flight was changed without my consent and hence I cancelled my flight.

I am waiting for receiving the money back since a long time.

Please reply to me saying that you cannot pay me back the money so that I can take the matter to the consumer court.

My Reservation number is [protected], I've booked 4 tickets, flight from Tel-Aviv to Stockholm, Norwegian airlines. On Travelgenio site was written that ticket includes trolley suitcase in basic price, and I paid for 2 extra baggage (I mean for 4 tickets I paid for 2 extra baggage).

In the reservation details page in Travelgenio website-(https://us.travelgenio.com/aftersale/mytrips/#/trip/en-US/209) see screenshot above- It says that the order includes 2 extra baggages (image bellow).

However, in the confirmation mail I received from Travelgenio, it says "baggage allowance: 0 pieces" .

Outbound

FLIGHT: D8 4546 - Norwegian Air International 01/09/2022

DEPARTURE: Tel Aviv, IL (Ben Gurion Intl.) 01/09/2022 13:55

ARRIVAL: Stockholm, SE (Arlanda) 01/09/2022 17:45

BOOKING CONFIRMED: , Economy DURATION: 04:50

BAGGAGE ALLOWANCE: 0 Pieces

STOPS: -

OPERATED BY: Norwegian Air International, D8

Also, I looked in the Norwegian airlines website, and there, also, it says that the baggage allowance is 0 pieces (and even without trolley!).

How resolve this problem? I paid for extra baggage, and don't want to find out at the airport that I cannot take baggage.

I booked a tickets for a flight with Travelgenio and the payment was processed by payment provider Klarna and after it was processed, suddenly the page said, that the flights I booked and payed for are not available anymore, yet the money was taken from my account already. I did not receive any booking information, no booking code nothing. No way of contacting them, but almost 1000 dollars of my money gone from my account.

this is my flight details:

DITT BOKNINGSNUMMER ÄR: [protected]

Kom ihåg att kontrollera all nödvändig dokumentation för din resa..

UTRESA

img

29/06/2022

TF 1515

Angelholm-Helsingborg (Angelholm - AGH), Suecia: 13:35

Kass: W

Ingen mellanlandning

Visby (Visby - VBY), Suecia: 14:40h

img

Tid: 00:00 h

Bagage:

Extra:

img

1

HEMRESA

img

03/07/2022

TF 1516

Visby (Visby - VBY), Suecia: 18:25

Kass: H

Ingen mellanlandning

Angelholm-Helsingborg (Angelholm - AGH), Suecia: 19:30h

img

Tid: 00:00 h

Bagage:

Extra:

img

1

Jag betalde extra för check in baggage men detta var inte registrat hos BRA-Flyg och fick betala igen och kräver mina utgifter tillbaka

My reference number is [protected]. I booked a $540 round ticket from CPT-HRE with your agency yesterday (July 4) with 1x30kg bag confirmed for each flight in the receipt, but the confirmation says there are no bags included. I also have not yet received my ticket. When I try and input the airline reference number on the airline’s site, they say there is a booking but they cannot assist me with any further information.

Please assist me with this. It’s driving my anxiety through the roof. I really don’t know what I’ll do if I lose that money or that ticket without re-compensation or an alternative plan being made. Please help as soon as possible.

I have tried getting in touch with travelgenio because I had a message from SAS airline that there is a possible strike and that travelgenio has to help with rebooking or refunds. Travelgenio can help but they don’t! Travelgenio can change the flights in case of a strike but I hear nothing Today is the 2nd July and I fly on July 4th, so this is a pressing matter! I have written and told the travelgenio about everything and how this is a matter of urgency, yet I am not getting a single response. I even bought a business class ticket which is expensive!

Good day

Mine is not a complaint but I cannot seem to find any other platform to contact you. I booked a return flight from Harare to Johannesburg yesterday. I paid using a VISA card and will be traveling with my son. My employer requires an invoice/receipt for them to be able to reimburse me. I am kindly requesting this please. There is nowhere for me to place my contact details privately so wondering how best you can reach me