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1041 complaints
809 resolved 232 unresolved
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Travelgenio headquarters

c/Albasanz, 15, 2º Izq
Madrid 28037

Travelgenio phone numbers

+34 911 160 765
(Spain & International)
Spain & International
0 0
+1 646 568 7507
(United States)
United States
100 72
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Travelgenio website

What category is Travelgenio related to?

Travelgenio is related to the Travel & Vacations category.

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Overview of Travelgenio complaint handling

1041 Travelgenio reviews first appeared on Complaints Board on Jul 28, 2015. The latest review Foreign Currency Transfer fee. was posted on May 26, 2022. The latest complaint I didnt receive my e-ticket and travelgenio cancel the flight automatically to claim money was resolved on Apr 24, 2022. Travelgenio has an average consumer rating of 4 stars from 1041 reviews. Travelgenio has resolved 809 complaints.

Is associated with Travelgenio? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Travelgenio Customer Service. Initial Travelgenio complaints should be directed to their team directly. You can find contact details for Travelgenio above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

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Latest Travelgenio's resolved complaints


Latest Travelgenio’s complaints

4:38 am
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This review was chosen algorithmically as the most valued customer feedback.

Travelgenio - Foreign Currency Transfer fee.

I purchased two return Air Flight tickets. Booking reference: 20990120 Date: 5/23/2022. I paid the full amount in Australian dollars by cc to Travelgenio Australia. I have checked by bank account and note that a further $131.87 had been deducted for foreign Currency Transfer fees. At no time was I informed of these charges and if one pays in Australian...

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12:00 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travelgenio - trip cancelation

hi, had tested positive for COVID and asked to cancel my flight and in spite of the airline offering a clear policy of refunding the ticket, travelgenio support is refusing the do so. They keep sending me to the airline to get confirmation (when I have booked the ticket with the agency) this is the [Ticket #5021605] trip cancelation and I would like your support to resolve this before escalating further.

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8:46 am
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This review was chosen algorithmically as the most valued customer feedback.

Travelgenio - More money taken out from my bank account compare to the actual price

the original price was 861886 KRW (Korea Won). However after the payment, I received a message saying "967105 KRW". And on the website it said i paid 911413.31 KRW and after canceling it i would only receive 911413.31 KRW this amount. So my question is where did my money go? I truly believe this is unacceptable handling. Therefore I would like to cancel my booking without any cancellation fee.

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