Overview of Travelgenio complaint handling
1041 Travelgenio reviews first appeared on Complaints Board on Jul 28, 2015. The latest review Foreign Currency Transfer fee. was posted on May 26, 2022. The latest complaint I didnt receive my e-ticket and travelgenio cancel the flight automatically to claim money was resolved on Apr 24, 2022. Travelgenio has an average consumer rating of 4 stars from 1041 reviews. Travelgenio has resolved 809 complaints.
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Latest Travelgenio's resolved complaints
Latest Travelgenio’s complaints
I purchased two return Air Flight tickets. Booking reference: 20990120 Date: 5/23/2022. I paid the full amount in Australian dollars by cc to Travelgenio Australia. I have checked by bank account and note that a further $131.87 had been deducted for foreign Currency Transfer fees. At no time was I informed of these charges and if one pays in Australian...Read full review
hi, had tested positive for COVID and asked to cancel my flight and in spite of the airline offering a clear policy of refunding the ticket, travelgenio support is refusing the do so. They keep sending me to the airline to get confirmation (when I have booked the ticket with the agency) this is the [Ticket #5021605] trip cancelation and I would like your support to resolve this before escalating further.Read full review
the original price was 861886 KRW (Korea Won). However after the payment, I received a message saying "967105 KRW". And on the website it said i paid 911413.31 KRW and after canceling it i would only receive 911413.31 KRW this amount. So my question is where did my money go? I truly believe this is unacceptable handling. Therefore I would like to cancel my booking without any cancellation fee.Read full review