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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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M
12:53 am EST

Travelgenio Full refund

Booking reference: [protected] Date: 8/23/2022
Booking was made on an AU website and no mention of US dollars was made at the payment stage. It was found out when looking at the bank deduction, the amount was way more than shown on total page. Paid extra for full refund, but what shows up on booking is not what is offered.

As per your website when purchasing online it states the below which seems to be misleading as I am not getting any refund as promised by this statement
Get your ticket price refunded if you are unable to travel, for any reason.
The most complete cancellation coverage of the market!
I understand that under the Australian consumer law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.

The ACL gives consumers certain protections and guarantees when they buy goods within Australia. These rights and guarantees are in addition to whatever warranties or claims a company might make. When you purchase products and services, they come with automatic guarantees that they will work and do what you asked for. Any company doing business in Australia must abide by these laws, and if a business fails to deliver, you as a consumer have the right to repair, replacement or refund; cancelling a service; compensation for damage & loss.

Flights would fall under the “service” category of the Australian Consumer Law, so if an airline cancels your flight; you are entitled to a refund if that’s what you want.

Desired outcome: Full refund of ticket - Booking reference: [protected] Date: 8/23/2022

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9:57 pm EST

Travelgenio They declared bankrupt

I purchased fly tickets for my father and the first name was incorrect I tried to contact with agency and no one reply.. I contacted with cathay pacific airline to help me out they also contact the agent. Finally, I received the email from them. They said they declared bankrupt and I need to get in touch with cathay pacific airline to fix my problem. Unfortunately, I purchased my father’s flight ticket without his passport number so that they were not able to change his name. They recommended me to make a dispute with bank and it works. Just sharing my story to ppl have same situation as me. Please do not purchase tickets on this website and try to contact with your bank.

Desired outcome: Don’t purchase fly tickets with this company

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Update by Caroline 82
Feb 19, 2023 10:06 pm EST

There is email they have sent to me

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11:55 am EST
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Travelgenio Couldn't modify my flight schedule under mytrips on their official website

Hi, good evening! I have a flight going to Charles De Gaulle Airport in France on March 3rd of this year and I have been trying to modify it as per their instructions since I have selected flexible days. I have tried to call every possible number they have registered online, but to no avail. I couldn't get any Schengen visa at the moment and I know my ticket is non-refundable so I'm planning to reschedule my trip at a later month this year. I went to their website and went through MyTrips but it is not accepting my email address. My flight is in 2 weeks and I need to reschedule it ASAP. I did call Turkish Airlines too but they said their hands are tied and only Travelgenio can assist me with it.

My booking code is: WCL286
Passenger Name: Rose Ann Blance Canoza
E-ticket number: 235-[protected]
This is via Turkish Airlines.
Your assistance will be highly appreciated.

Desired outcome: Just refund the money or reschedule my trip on December of this year.

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9:38 am EST
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Travelgenio No reply for refund status

Dear Sir,

I purchased airticket for Adelaide to Hong Kong return flight & was notified by Travelgenio in last Oct that the flight was cancelled & refund would be arranged in 60 -90 days.

Trip details:

- Booking No: [protected] Quantas

- Customer Name:Chui Shek Leung, Isaac

- Date of trip (Adelaide to HK in Dec and HK to Adelaide in Jan)

It is almost 4 months from Oct up to now. I send email to customer services on 6 Feb but no reply. Please follow up.

Email :

[protected]@gmail.com

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10:42 pm EST
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Travelgenio Booking ID [protected]

I hope by writing this the Travelgenio folks attend to my issue.

I booked a return flight from Manila to Dayton (USA) in mid-December 2022 for me, my wife and daughter. Shortly after, the confirmation came through and for sure my debit card was charged for the amount. There was some schedule change to the flights and Travelgenio sent an email asking that I review the changes and accept it if I wanted to. So I did I accept the changes, but then in the process couldn't go any further because the page where I was to accept the changes, the "Yes" button couldn't be executed. I tried over and over again, but the same thing happened so I tried calling Travelgenio on almost all the numbers that I could find. None of the phone numbers seems to work and I can see from other people's comments they are also facing the same issue.

I called Japan Airline but their staff said I needed to reach out to Travelgenio because only the agent can confirmed/accept the changes on behalf of the clients.

I'm now lost and the dates for my travel is approaching. I need someone in Travelgenio to contact me as soon as possible. They can contact me on my cellphone number I used or email me.

Please has anyone attempted to contact Travelgenio with success, could you please share their phone numbers.

Thank you,

Silas

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drba
ashburton, NZ
Mar 17, 2023 3:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

they havent refund our canceled flight, weve been contacting them since last year, due to my wife gets pregnant and our flight falls to her critical trimestre of pregnancy so the doctor advice as not to travel, but since then we didnt heard from them, we want our money back !

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P
4:15 pm EST

Travelgenio Refund for cancelled flight

My airline cancelled my return flight from Kigali to Washington DC through Doha. As per the airline, travel genio is responsible for processing my refund but it is impossible to get in contact. I've sent multiple messages, called, nothing. Their website is wonky to pull up anything or report anything. I want my refund ASAP for a flight that was canceled way back in December!

Desired outcome: Refund for cancelled return route

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9:33 am EST
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Travelgenio Refund and a lack of customer service available

I made an airline reservation [protected], I was contacted by travelgino that there was a change on my reservation, so I waited to see if Travelgino will just arrange me with another reservation, which it never happened. Then, since Travelgino could not get me another reservation, I asked to please cancel my reservation, which indeed they did, but now I'm trying to contact customer service and I cannot get an open line to ask about my refund that I have been waiting for nearly 2 months.

Desired outcome: I just want my refund back.....

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Update by Angel Aviles
Feb 08, 2023 10:06 am EST

Travelgino are nothing but complete crooks...why is it even allowed to show with other travel companies? They are not even approved by the Better Business Bureau (BBB).

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12:08 pm EST

Travelgenio Refund from cancelled flight

We cancelled a flight with Pegasus Airlines of Turkey in late December and were issued a refund by Pegasus. However, the refund went to Travelgenio. It has been over a month and it still hasn't been processed yet and released to me. When I enter my email to access "My Trips" on the Travelgenio website, it says a confirmation email allowing me to login (to view the status of the refund) will be sent to the email address provided. I never get a confirmation email, even though I have attempted at least 20 times to log in and provide my email address. They provide no other methods for contact besides logging in, yet their system isn't allowing me to log in. There is not even an email on their website.

Desired outcome: To be issued a refund

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10:18 am EST

Travelgenio Travelgenio credit/customer service

We have a credit with Travelgenio for 2 tickets on British Airways amounting to $1500 of travel. We have repeatedly attempted to contact Travegenio and with very little success. We received an email from them telling us to contact British Airways to claim our credit. British Airways informed us that we must go through Travelgenio since that was how we originally booked the flight.

We have attemped to contact Travelgenio customer service several times with no success. We used their website "contact us" page and their phone number is not valid and no one has responded to our email.

Desired outcome: Use the travel credit for $1,500 to British Airways on a new flight or get a refund

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2:21 am EST
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Travelgenio Travelgenio did not pay Airline for ticket

On 11 December I bought a ticket for CEMAIR through your agency.
On the day of the flight your agency has not paid the ticket and we had to buy another ticket on the spot.
Confirmation of your Travelgenio booking [protected]
Booked flights
Airline booking code: 36XWJQ
Departure Arrival
Cemair 14 Jan 2023 09:40 14 Jan 2023 11:00 Duration
5Z 1992 Bloemfontein Durban 01h 20m
Bloemfontein International (BFN) King Shaka International (DUR) Economy
Personal details
Adult
Zelna Smith
1998/04/08
Female
Flights Baggage Seats
BFN-DUR 1x Random

Desired outcome: I want my money back!!!!!!!

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5:08 pm EST
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Travelgenio Payment not received

I had a ticket with Qatar Airways trough travelgenio last year. I wanted to go to Romania with my two kids. The tickets were cancelled without any explination or refund.

If anybody can contact me at +[protected] or by email [protected]@gmail.com

I can provide the proves of tickets and reservations. it's been more than one year that I dont know how to contact travelgenio.

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11:31 pm EST

Travelgenio Refund for delay

Respected Authority,

I’m Divya Katoch a passenger of your Airline. I was travelling on 21st Dec From Delhi to Tbilisi. But without any prior information flight from Del to Baku delayed for 12 hours . I’m outside from Delhi city . What could I do that time in midnight alone . Your airline staff denied to assist me anything in this meantime. This is completely ridiculous and non prestigious for your esteemed airlines.

As of me so many passengers got affected which is not good for fame of your airline. At this moment I’d accept apology from your side along with my ticket money refund. Because according to rules more than 6 hours late without prior information flight should return their money to passengers along with some extra fee .

I’d expect the same from you. Waiting for your answer .

Thanks .

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5:35 am EST
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Travelgenio return ticket change

hi i booked a changeable ticket from dublin to clarke airport with travelgenio travelling on 30th of November ..

i booked this ticket as i intended to change my return flight to a later date.

when i contacted the airline they sent a confirmation email and said a representative would contact me in a few days to process this for me..

but so far there has not been any contact from airline regarding this issue .

i have had to book a new flight at further cost.

can this be sorted .

regards

Desired outcome: i would like my flight to be refunded that i had to book extra.

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Jozefina
sarasota, US
Jan 23, 2023 6:19 pm EST

Travelgenio! OMG! Where is my refund?

WE booked a flight on 10/12/2022 with you to fly back from dubai on 01/03/2023! Do you remember? Andnd our flight was degraded to lower class. We did not accept it and you received the refund from Emirates airlines. We have been waiting since11/12/2022 to receive our refund? Where is it? And why we had to pay another $4k to book another flight, so we can come back. We want our money back refunded, and stop robbing the innocent people!

TO ANYONE! DO NOT! DO NOT! DO NOT USE TRAVELGENIO!

CAN SOMEONE PUT STOP ON ALL THAT?

NONE of any listed phone numbers are answering and in service? Where is the Emirates to step up and stop providing access to all scammers out there.

This is unreal! I can not believe that is happening in USA!

CAN'T WAIT TO HEAR FROM ANYONE -TRAVEGENIO OR EMIRATES!

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11:47 am EST
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Travelgenio Airline TIckets

I purchased airline tickets through Travelgenio last year. The airline changed my flights to a time i can not use the tickets. I need to go through Travelgenio to cancel them. WHen i get on the web site, they claim they don't have any booking associated with my email address enough though that is how they informed me of the changes to my flights. I can not get a hold of them to fix this. I tried emailing customer service and calling on a phone that was supposed to be customer service but, i hear nothing.

Dan Watts

Desired outcome: i'd appreciate a response

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6:17 am EST
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Travelgenio I need to cancel my flight... Booking id : [protected]

Dear Sir,

I need to cancel my flight... I want to cancel my flight because the Czech airline rescheduled my flight and the new schedule does not suit me. I called the Czech airline and they told me that they cannot give the refund because the payment for the tickets was made through the travel agency "Travelgenio".

I had trouble finding a contact person to call your landline numbers, they are busy and others no longer work. I just want to cancel my flight and take the full refund.

Please help,
Thanks,

Below are the flight details,
Booking ID : [protected]
Booked flights
Airline booking code: OQDXV7
Departure Arrival
Czech Airlines 11 Feb 2023 19:30 11 Feb 2023 23:20 Duration
OK 4351 Dubai Prague 06h 50m
Operated by
Smart Wings Dubai International (DXB) Ruzyne (PRG) Economy
Airline booking code: OQDXV7
Departure Arrival
Czech Airlines 14 Feb 2023 09:20 14 Feb 2023 18:30 Duration
OK 4350 Prague Dubai 06h 10m
Operated by
Smart Wings Ruzyne (PRG) Dubai International (DXB) Economy

Desired outcome: I just want to cancel my flight and take the full refund.

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11:39 pm EST
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Travelgenio Missing invoice

I had a flight bought at the end of November for the date of 6th December flying from Budapest to Bucharest. Since I bought the tickets I tried to ask them for the invoice, wrote them to the customer email but nothing. I really need that invoice for my company.

E-ticket:281-[protected]

Airline booking code: NBGCIO

Travelgenio booking id: [protected]

Desired outcome: Invoice

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10:49 pm EST
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Travelgenio I need to cancel my flight...

I want to cancel my flight, but the button "cancel my flight" no respond.

I tried in my laptop, my phone, my computer I even called customer service contact number but it never answered

I struggled to find a contact email and didn't reply emails for a week.

I just want to cancel my flight!

booking ID [protected]

First flight:

Airline booking code: 3VTFMP, 28/01/2023

Second flight:

Airline booking code: 3VTFMP, 28/01/2023

email address [protected]@gmail.com

contact me please.

Desired outcome: I want to refund. I would appreciate you contact me

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4:31 pm EST

Travelgenio Travelgenio refund and customer service

I’ve made a purchase with travelgenio on the 11/25/22 reservation number : [protected] for a flight on spirit code: TETTJS.

The reservation was canceled and I couldn’t contact travelgenio since the phone number oí dial asks for the reservation code and when you put it in it says the code is invalid then hangs up, I called spirit airlines that assured me the refund was made back to travelgenio and they should refund the amount back to my card but that was over a month ago, 40 days to be more exact and nothing, I’ve emailed travelgenio about it but haven’t heard from them still, I’m waiting on a refund of $340.78 dollars.

I don’t know what else to do, is this even legal? can someone please contact me as soon as possible I really need my refund back or at least a date when I will be getting it.

In the site doesn’t allowed to see the progress of the refund.

The name on itinerary is Jacqueline cruz once again.

My email is [protected]@hotmail.com

Thanks

Jacqueline cruz

Desired outcome: My refund back as soon as possible

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12:04 am EST

Travelgenio I need a refund

I need a refund but can't find anyone to help
Hello, because the current epidemic is suddenly serious, we consider that there is another child, so please help me cancel the ticket. My booking code is [protected], 21/01/2023 CI 771
Airline positioning number: NR6MEA 11/02/2023 CI 772
Airline locator number: NR6MEA
Kuo Shih Jung
Hsiu Chen Wang
Yi Chieh Kuo

Desired outcome: I hope to contact me for a refund as soon as possible

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8:58 am EST

Travelgenio If you want to cancel your flight, there is no UAE contact information. I struggled to find a contact email and didn't reply emails for a week.

I want to cancel my flight, but the button "cancel my flight" no respond.

I tried in my laptop, my phone, my computer, no work. I even changed three different browser, no work.

there is no UAE contact information. I struggled to find a contact email and didn't reply emails for a week.

Why so hard? just cancel a flight!

booking ID [protected]

First flight:

Airline booking code: QWFNHT, 11/01/2023, PC 741

Second flight:

Airline booking code: UPW4UV, 19/01/2023, TK 1754

email address [protected]@qq.com

contact me.

Desired outcome: Just help me cancel the flight. And I want to know it's refundable or non-refundable. What's more, is there have any service charge?

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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