Having problems with Travelgenio?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Travelgenio Customer Service Contacts

+34 911 160 765 (Spain & International)
+1 646 568 7507 (United States)
+44 870 099 0971 (United Kingdom)
+61 388 205 378 (Australia)
+64 99 853 516 (New Zealand)
+32 70 354 719 (Belgium)
+45 78 791 031 (Denmark)
+358 20 020 302 (Finland)
+31 208 082 817 (Netherlands)
+351 707 501 997 (Portugal)
+41 315 280 581 (Switzerland)
+65 31 581 467 (Singapore)
+54 115 984 2113 (Argentina)
c/Albasanz, 15, 2º Izq
Madrid
Spain - 28037

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Travelgenio Customer Service. Initial Travelgenio complaints should be directed to their team directly. You can find contact details for Travelgenio above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Travelgenio. Discuss the issues you have had with Travelgenio and work with their customer service team to find a resolution.

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TravelgenioCancelled airline tickets

This agent has cancelled our flights without our agreement or approval.
They refuse to respond to any of the follow up emails I have sent asking them why they have done this.
They plan to charge us for this ‘service', which I will contest as it's utterly their fault.
This company has absolutely no respect for its customers and is not fit to trade.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Travelgenio's response · Nov 01, 2020

      Please send an e-mail to [email protected], from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

    Oct 29, 2020

    Travelgenio — Refund of covid flights

    Travelgenio was the agent went through to book my flights from Costa Rica to Australia for April 2020. I have...

    Oct 27, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Travelgenio — Service not provided

    I bought a flight ticket with Travelgenio. I had a flight Calgary-Toronto-Panama-Lima on October 21st and...

    TravelgenioRefund my ticket

    my name is Jin Lee
    Travelgenio told me that "we need you send us an official document stating that the dispute is closed, signed and stamped by your bank."
    so l ask the document at the bank and my Credit card company. but that official document does not exist. also Our dispute is over.
    Don't lie to me that you need to document. I will be disappointed
    If you really need it, Taking document pictures and send me.
    I've been wating for 6months. Enough is enough.
    my e-mail is [protected]@gmail.com

    Refund my ticket
    Refund my ticket
    Refund my ticket

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Updated by Jin Lee · Oct 22, 2020

        I seem to this >[protected]@travelgenio.com.
        How can I send Booking ID?

      • Travelgenio's response · Oct 22, 2020

        We would like to study your case. Please send an e-mail to [email protected], indicating the Booking ID (8-digit code) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Travelgenio[jhzacb] request refund for return ticket

      Booking reference: JHZACB

      HELLO!

      Booking reference: JHZACB

      Could you tell me please how I can contact your Agency?!

      Due to Covid19 and Winter Schedule Change in South Korea, plane from ICH to PUS has cancelled.

      And Asiana Airlines asked me to contact the agency of purchase for Refund

      But, your agency didn't give any notifications about plane cancellation

      The thing is that there is no way to contact your agent!

      your agency doesn't answer
      and I feel like you guys delete my emails

      So I wanna get refund strongly.

      please reply my email, and do refund my Return Ticket!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Travelgenio's response · Oct 22, 2020

          Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to [email protected], from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free

        TravelgenioDelay-Refund

        Good morning,
        Despite numerous requests I did not receive any information/ update about a refund process-booking number [protected]. The last update I had was in july saying that it would have taken about 6-8 weeks. Now it has been more than 3 months. How can I know when I am going to get my refund? Thanks again
        Nuala narcisi

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Oct 16, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Travelgenio — Refunds have not been made for several months

          Booking Code: G2WQL6 It started in March and has not received any reply so far, and it is a disappearance...

          TravelgenioRefunds have not been made for several months

          It started in March and has not received any reply so far, and it is a disappearance that has been unable to travel due to Corona 19. The last time it was said to be a refund request, I would appreciate it if you could arrange it as soon as possible.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Travelgeniotickets has been canceled

            Please refund my money back because the ticket has been canceled today October 14, 2020 and my flight is on October 18, 2020.

            full name: Homaira Rizaee

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              RESOLVED

              The complaint has been investigated and resolved to the customer's satisfaction.

              • Travelgenio's response · Oct 22, 2020

                Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our agents.

              Oct 13, 2020

              Travelgenio — Less information or wrong information

              Dear all, I am supposed to travel to india but I was not allowed to travel because of the less information...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              TravelgenioMuch delay of refund

              I booked flight to Egypt from Korea via UAE one month ago, choosing one of the Travelgenio's suggested options.

              But one of Etihad Air that flies to UAE from Korea staffs called me to inform that the duration time of stopover in Abu Dhabi airport, UAE should be less than 5 hours according to COVID 19 UAE policy, so my booking from Korea to UAE was automatically cancelled because stopover duration at Abu Dhabi airport would be over in my flight booking.

              Thus, I sent email for canceling my booking and getting refund right after being informed.

              I called Travelgenio(Spain) many times to tell this, but calls were disconnected automatically all the time.

              I want get refund within a week.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                RESOLVED

                The complaint has been investigated and resolved to the customer's satisfaction.

                • Travelgenio's response · Oct 08, 2020

                  Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to [email protected], from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                TravelgenioCheck my refund

                The Qantas airplane can't fly due to covid-19
                I want to get a refund. They do not answer to my refund. I have been waiting for a refund for 6 months..
                My name is Jin Lee.
                I have booked flights through Travelgenio.
                My ticket is a one-way ticket and
                My booking number is [protected]
                My fright is Qantas-QF368
                departing from Seoul(Incheon) to Sydney(Kingsford smith)
                on May 30, 2020.

                Please answer me and my e-mail is [protected]@gmail.com

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  RESOLVED

                  The complaint has been investigated and resolved to the customer's satisfaction.

                  • Travelgenio's response · Oct 08, 2020

                    Talking about refunds, we are constantly contacting airlines to be able to make them effective the sooner the best. Anyway, we must follow their procedures and this can take some months without, unfortunately, being able from the travel agencies to shorten these deadlines. Once each airline approves the refund, from Travelgenio we will transfer it to the same credit card used during the purchase.

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  TravelgenioThis company is total scammer!!

                  My flight had been cancelled already on last March for 2 times!

                  But they didn't refund any 2 tickets for all plus they never picked up the

                  phone calls or emails. I never saw this kind of company before.

                  They only excused Covid pandemic!!! It had happened 8 months ago already!!

                  I recommend NOT to use this company ever!!

                  You will use your money for sure and no feedback at all even if something

                  uncontrolled situation had...

                  This company is total scammer!!
                  This company is total scammer!!
                  This company is total scammer!!
                  This company is total scammer!!

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    RESOLVED

                    The complaint has been investigated and resolved to the customer's satisfaction.

                    • Travelgenio's response · Oct 05, 2020

                      we must follow airline procedures and this can take some time without, unfortunately, being able from the travel agencies to shorten these deadlines. Once each airline makes the refund, from Travelgenio we will transfer it to the same credit card used during the purchase. Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our agents.

                    Oct 02, 2020

                    Travelgenio — Refund money

                    Request a full refund of the 100% card Request a full refund of the 100% card [Ticket #4109128] Booking...

                    TravelgenioI did not get my refund after 90 days as promised

                    Hi Travelgenio,

                    I would like to receive my refund for two tickets that got canceled due to pandemic. I contacted the airline, and they agreed to reimburse. I contacted your customer service, and you agreed to refund as well.
                    However, 90 days later, I still didn't receive any money back.

                    I send an email to your customer service a few days ago - no one replied. I cannot reach you over the phone.

                    What should I do?

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • Updated by KseniaLL · Oct 02, 2020

                        I already did a few days ago. No one replied

                      • Travelgenio's response · Oct 01, 2020

                        Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our agents.

                      Sep 24, 2020

                      Travelgenio — Cancellation - horrible support

                      I had made a booking on Sep 18th at 4:18PM EST and requested a cancellation at 7:12PM EST. Their site said 24...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      TravelgenioRefund request due to flight has cancelled.

                      To customer service,

                      I supposed to trip from Seoul to London, London to Madrid. However I regret to be informed that my flight (from Seoul to London) has been canceled. And there is no way for me to take the other flight from London to Madrid without the trip from Seoul to London. I tried to contact to Travelgenio customer service and send a email to them. However, I couldn't receive any respond.

                      Anyone else can help me to process the cancellation and make a full refund for my ticket?

                      FULL NAME: JEONGSOOK LEE

                      Thanks,

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        RESOLVED

                        The complaint has been investigated and resolved to the customer's satisfaction.

                        • Travelgenio's response · Sep 23, 2020

                          Thank you Sulgi for your comment. Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

                        Sep 22, 2020

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Travelgenio — Air tickets refund

                        I have tried to solve this situation since early March 2020 due to worldwide COVID 19 situation...

                        TravelgenioMy booking email is no longer working/ request to refund

                        To: Travelgenio
                        - Request to " Refund "
                        - Ticket: [protected]
                        - Booking code: " MSCVMB"
                        - Airline Booking Ref: MS/M8JQ78
                        - Gulf Air GF70
                        - Date: 13Sep.2020 From: Cairo To: Bahrain
                        - It was cancelled by airline Gulf air.
                        - Passenger name: Amani Nasr Hamed.
                        - Card type: Master Credit Card.
                        - Please, Do the Refund.

                        - NB: My booking email ([protected]@hotmail.com) is Not working.

                        - Contact me on:
                        - 1- The mobiles written in booking form:
                        [protected] or [protected]
                        - 2- Use this email:
                        [protected]@gmail.com

                        Thanks.

                        My booking email is no longer working/ request to refund

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          • Updated by Fathi9999 · Sep 17, 2020

                            Please, My Booking email is NOT WORKING. CONTACT ME using the :
                            - Mobile numbers mentioned in Booking :
                            [protected]
                            or
                            [protected]
                            OR THIS email: [email protected]

                            I hope YOU understand that the Booking email is NOT WORKING.

                            Comments

                          • Travelgenio's response · Sep 17, 2020

                            Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to [email protected], from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

                          • Updated by Fathi9999 · Sep 16, 2020

                            Easy For you to solve our complaints as soon as possible, and this gives us the prompt to be your customers forever.

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          TravelgenioI have been waiting for 7 months to get a refund.

                          I have cancelled my flight to canada because of coronavirus in march.
                          Finally trevelgenio issued email in june that I can get a refund in 8 weeks
                          Anyhow I did check "my trip" everyday but no results there. Until now trevelgenio still didn't make any refund.
                          I even received that confirmation email from trevelgenio that I am guaranteed to get a refund in 8 weeks already passed.
                          Please give me a quick reply and refund.
                          The names of the passengers
                          Booking code lbm2sz
                          1. Yoo jungwon — ticket:014-[protected]
                          2. Hwang hyeonjeong-ticket:014-[protected]
                          3. Hwang dagyeong — ticket:014-[protected]

                          I have been waiting for 7 months to get a refund.

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            RESOLVED

                            The complaint has been investigated and resolved to the customer's satisfaction.

                            • Travelgenio's response · Sep 16, 2020

                              Talking about refunds, we are constantly contacting airlines to be able to make them effective the sooner the best. Anyway, we must follow their procedures and this can take some months without, unfortunately, being able from the travel agencies to shorten these deadlines. Once each airline approves the refund, from Travelgenio we will transfer it to the same credit card used during the purchase.

                            IN THE NEWS

                            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                            A consumer site aimed at exposing unethical companies and business practices.
                            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                            You'll definitely get some directions on how customer service can best solve your problem.
                            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.