Travelgenio
reviews and complaints

My name is Radjabu, in 2020 I bought returned ticket from Adelaide to Bujumbura

One day before my returned the flight was cancelled due to the Covid19.

Was stacked there for a year, I started sending them an email but never replied, When the boarders was opened, I bought new ticket to come back home, last year I send them email about my refund, they told me they are going to talk to airline. Since then keeps sending the emails no response even sent the email to let them know that my wife and kids are going to Burundi if one of them can use it. But no reply

Just why Please need help..

My brother-in-law and her daughter got denied their VISA to the UK. And we need to rebook the ticket. When I visited the website of Travelgenio last February 20 and logged into the travel website to rebook my flight. Still, I am directed to a page to enter my email address for the booking. Despite entering my email address, I do not get login information in My trips. I have checked my spam folder as well. I tried calling Saudia airlines to help me, but I was directed to contact Travelgenio to help me. I need to rebook my ticket from october 1 to 31, 2023. I hope I can get feedback from it.

By the way, I have also tried to email Travelgenio but no response

until I found this page. Thsinsi my second complaints. I hope I can get feedback. I have attached the ticket and refusal letter for you to check.

I am hoping to get a response. From your end. Please please

Dear

i was promised an refund if i booked another ticket.

i originaly booked:

1 ticket - 1100usd this was used ref: [protected] Bergen - Bangkok

1 ticket - 1500USD this was NOT USED and we called and spoke with agent i would get money back after 3 Mounths now its lmoast 6 mounths. ref was [protected] and Number of cancaltion was: CA-165283 this was to be refunded back to me.

as i was going to replace this 1 ticket with buying 2 ticket toghetter with our Son.

here i payed almost 3000usd.

i never recived back the: as the agent told me they would pay back:

1 ticket - 1500USD this was NOT USED a21804250 and Number of cancaltion was: CA-165283 this was to be refunded back to me.

so i have payed now 1500 usd too much for a trip of 3 person Bergen Bangkok.

Since the flight is in 2 weeks, we have received bad news about denied visa of my brother-in-law. When we try to access the booking and enter the email used to reserve, we do not get any email from travelgenio even though we tried with many attempts. We want to request to change the flight details. As we re apply for the visa.

Please help us to rebook the ticket.

We want to rebook the flight instead of March 1, 2023, to April 8, 2023; we want it changed to August 1 to 31, 2023. Our main reason is that my brother-in-law's visa was denied.

We hope to hear from you.

this has reference to my purchase of a Philippine Airline ticket from your office dated April 6, 2022 in the amount of P47,301.85 round trip from Manila to Melbourne Australia, I used my Citibank credit card for the purchase.

Due to the non-approval of my visa to Australia, I requested for a refund from Philippine Airlines as per my letter dated, October 17, 2022, I also informed your office regarding the approval of my request.

I was informed by PAL that they already processed said refund on Nov. 8, 2022 in the amount of Euro 856.16. I believe the refund was transmitted to your office to your credit card ending with 0634. Since the refund was requested by me and subsequently was approved by PAL, the recepient of said refund should be me.

In this regard, I would like to request your kind office to remit the Euro 856.16 to my citibank card.

Thank you

Paulo Artemio C. Ignacio

I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My flight was cancelled.

Travelgenio's website where I am supposed to apply for my 3100 back is a loop. I called British Airways they tell me to go through Travelgenio. I cannot get traction on this. My money is somewhere, spent on a service I cannot use - at no fault to myself.

There is no customer service through Travelgenio, just a loop of applying for a refund, which tells me to call British Airways. My booking reference number is 3LNQC7. I was supposed to leave March 31 and arrive back home April 8.

I have tried several times to log into the travelgenio website to cancel my flight but I am directed to a page to enter my email address for the booking. Despite entering my email address, I do not get any login information. I have checked my spam folder as well.

Based on the previous complaints I have seen here, I have also tried to email them on the email address provided and have not received any response.

I called the airlines and they told me that the even if I canceled my flight, the refund will go to travelgenio and not me directly. I am very disappointed with their service and would certainly not recommend booking using travelgenio.

I have tickets to fly from São Paulo to Miami on march.14th with return on march.25th

I have been trying to contact travelgenio or my Trip in order to find out what should I do .

Viva airlines went out of business.

So far no one respond my email to let me what will be done .

Terrible service .

Booking # [protected].

The return is on different ticket..

I had made a flight reservation for my daughter K[censored]ija Nevgi in Oct 2021 which was totally cancellable. The travel date was Dec 2021 and due the the new COVID outbreak had to cancel the booking.

Inspite of calling TravelGenio at least close to 10 + times, spending around £50-75 on the international call, sending them messages on Twitter, and getting assurances that the refund request of 91CA5D20 FOR £849.96 I have not received any refund to date.

Really appreciate your help and advice towards getting that refund please.

Regards

Shekhar Nevgi

+[protected]

My Feb. 14 flight from Dunedin to Auckland, followed by a connecting flight from Auckland to Singapore, and finally a flight from Singapore to the Philippines, was cancelled. Cyclone Gabrille hits New Zealand during the time of my trip, and since I can't get in touch with anyone at Travelgenio, there are no choices for altering flights or anything else.

Booking reference: [protected] Date: 8/23/2022
Booking was made on an AU website and no mention of US dollars was made at the payment stage. It was found out when looking at the bank deduction, the amount was way more than shown on total page. Paid extra for full refund, but what shows up on booking is not what is offered.

As per your website when purchasing online it states the below which seems to be misleading as I am not getting any refund as promised by this statement
Get your ticket price refunded if you are unable to travel, for any reason.
The most complete cancellation coverage of the market!
I understand that under the Australian consumer law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.

The ACL gives consumers certain protections and guarantees when they buy goods within Australia. These rights and guarantees are in addition to whatever warranties or claims a company might make. When you purchase products and services, they come with automatic guarantees that they will work and do what you asked for. Any company doing business in Australia must abide by these laws, and if a business fails to deliver, you as a consumer have the right to repair, replacement or refund; cancelling a service; compensation for damage & loss.

Flights would fall under the “service” category of the Australian Consumer Law, so if an airline cancels your flight; you are entitled to a refund if that’s what you want.

I purchased fly tickets for my father and the first name was incorrect I tried to contact with agency and no one reply.. I contacted with cathay pacific airline to help me out they also contact the agent. Finally, I received the email from them. They said they declared bankrupt and I need to get in touch with cathay pacific airline to fix my problem. Unfortunately, I purchased my father’s flight ticket without his passport number so that they were not able to change his name. They recommended me to make a dispute with bank and it works. Just sharing my story to ppl have same situation as me. Please do not purchase tickets on this website and try to contact with your bank.

Hi, good evening! I have a flight going to Charles De Gaulle Airport in France on March 3rd of this year and I have been trying to modify it as per their instructions since I have selected flexible days. I have tried to call every possible number they have registered online, but to no avail. I couldn't get any Schengen visa at the moment and I know my ticket is non-refundable so I'm planning to reschedule my trip at a later month this year. I went to their website and went through MyTrips but it is not accepting my email address. My flight is in 2 weeks and I need to reschedule it ASAP. I did call Turkish Airlines too but they said their hands are tied and only Travelgenio can assist me with it.

My booking code is: WCL286
Passenger Name: Rose Ann Blance Canoza
E-ticket number: 235-[protected]
This is via Turkish Airlines.
Your assistance will be highly appreciated.

Dear Sir,

I purchased airticket for Adelaide to Hong Kong return flight & was notified by Travelgenio in last Oct that the flight was cancelled & refund would be arranged in 60 -90 days.

Trip details:

- Booking No: [protected] Quantas

- Customer Name:Chui Shek Leung, Isaac

- Date of trip (Adelaide to HK in Dec and HK to Adelaide in Jan)

It is almost 4 months from Oct up to now. I send email to customer services on 6 Feb but no reply. Please follow up.

Email :

[protected]@gmail.com

I hope by writing this the Travelgenio folks attend to my issue.

I booked a return flight from Manila to Dayton (USA) in mid-December 2022 for me, my wife and daughter. Shortly after, the confirmation came through and for sure my debit card was charged for the amount. There was some schedule change to the flights and Travelgenio sent an email asking that I review the changes and accept it if I wanted to. So I did I accept the changes, but then in the process couldn't go any further because the page where I was to accept the changes, the "Yes" button couldn't be executed. I tried over and over again, but the same thing happened so I tried calling Travelgenio on almost all the numbers that I could find. None of the phone numbers seems to work and I can see from other people's comments they are also facing the same issue.

I called Japan Airline but their staff said I needed to reach out to Travelgenio because only the agent can confirmed/accept the changes on behalf of the clients.

I'm now lost and the dates for my travel is approaching. I need someone in Travelgenio to contact me as soon as possible. They can contact me on my cellphone number I used or email me.

Please has anyone attempted to contact Travelgenio with success, could you please share their phone numbers.

Thank you,

Silas

My airline cancelled my return flight from Kigali to Washington DC through Doha. As per the airline, travel genio is responsible for processing my refund but it is impossible to get in contact. I've sent multiple messages, called, nothing. Their website is wonky to pull up anything or report anything. I want my refund ASAP for a flight that was canceled way back in December!

I made an airline reservation [protected], I was contacted by travelgino that there was a change on my reservation, so I waited to see if Travelgino will just arrange me with another reservation, which it never happened. Then, since Travelgino could not get me another reservation, I asked to please cancel my reservation, which indeed they did, but now I'm trying to contact customer service and I cannot get an open line to ask about my refund that I have been waiting for nearly 2 months.

We cancelled a flight with Pegasus Airlines of Turkey in late December and were issued a refund by Pegasus. However, the refund went to Travelgenio. It has been over a month and it still hasn't been processed yet and released to me. When I enter my email to access "My Trips" on the Travelgenio website, it says a confirmation email allowing me to login (to view the status of the refund) will be sent to the email address provided. I never get a confirmation email, even though I have attempted at least 20 times to log in and provide my email address. They provide no other methods for contact besides logging in, yet their system isn't allowing me to log in. There is not even an email on their website.

We have a credit with Travelgenio for 2 tickets on British Airways amounting to $1500 of travel. We have repeatedly attempted to contact Travegenio and with very little success. We received an email from them telling us to contact British Airways to claim our credit. British Airways informed us that we must go through Travelgenio since that was how we originally booked the flight.

We have attemped to contact Travelgenio customer service several times with no success. We used their website "contact us" page and their phone number is not valid and no one has responded to our email.

On 11 December I bought a ticket for CEMAIR through your agency.
On the day of the flight your agency has not paid the ticket and we had to buy another ticket on the spot.
Confirmation of your Travelgenio booking [protected]
Booked flights
Airline booking code: 36XWJQ
Departure Arrival
Cemair 14 Jan 2023 09:40 14 Jan 2023 11:00 Duration
5Z 1992 Bloemfontein Durban 01h 20m
Bloemfontein International (BFN) King Shaka International (DUR) Economy
Personal details
Adult
Zelna Smith
1998/04/08
Female
Flights Baggage Seats
BFN-DUR 1x Random